Sthil Opiniones 

la gamme à batterie est à proscrire pour tous amoureux de la nature qui fait attention à son budget. la raison ; manque de fiabilité et maintenance du matériel hors de prix.

Colis envoyé par 2 transporteur différent
Le premier colis est arrivé explosé je l’ai donc refusé
La batterie est arrivée une semaine après par un autre transporteur, sur conseil du service client sthil j’ai refusé le colis pour être remboursé le plus rapidement possible.
Plus de 1 mois après je n’ai toujours pas été remboursé. Résultat sthil conserve mon argent et ne livre pas. On peut considérer que je leur ai fait une avance de trésorerie…
Je n’ai pas de nouvelle, j’ai acheté chez eux en pensant que c’est une bonne boîte en fait non.
J’en suis à une 15aine d’appels sav! Bravo les gars!
0 pointé j’attends toujours mon argent

j'ai acheté une Tondeuse STIHL RMA 248 T. , il s'avère que la durée des batteries AK 30 S n'exède pas 20mn d'utilisation j'ai demandé à la marque de m'aider pour m'équiper d'une 2e batterie et d'un 2e chargeur en me communiquant une ODR cela m'a été refusé

Achat d’un souffleur 900€ et je reçois 1 mois après un courrier recommandé de rappel de produit et la on me dit que le délai n’est pas connu pour le remplacement de la pièce.
Je suis convaincu que l’on ma vendu ce produit en connaissance de cause.

Had a problem with a battery powered hedge trimmer, 6 months old, returned it to the Sthil agent that it was purchased from for repair, it was eventually repaired ut took 4 months, in this time I contacted Sthil customer service for some assistance, they asked lots of questions and eventually sent me a list of authorised agents, it was already with one, a compete waste of time.

Elendig service og umulig å komme i kontakt med de på telefon

We bought a Sthil robotic mower the worst thing I ever bought it did not work from day one it was at the dealers work shop more that I had it we had to cut the grass with a push mower for most of the 4 years which took 3 hours each time , We had a Honda ride on wish I had never sold it, I am disabled getting on and off the mower was a problem for me. The dealer took the robotic away to send back to Stihl they had it in there workshop for a year before they sent it back to Stihl we were left to hand cut the grass. I phoned Sthil
they were of no help, you would have thought that they would have sorted this out but no! We paid about £2800 for this useless machine .
I would not recommend anybody to buy one of this machines needless to say we have gone back to a ride on it cuts the grass brilliant no problems. I get somebody to cut the grass for me, I have lost the money on that useless machine which is a big loss for meI am 73 year old I have been scammed. We were ready to take the dealer to court then they went burst in January this year this has been a 4 year battle with the dealer and Sthil

Elendig produkt, ny klipper. I drift en halv sommer før problemene kom. Ingen bedrifter tar imot for å reparere, endte med å bli sendt inn. Ventet mange uker før den kom tilbake. Fungerte da i kort tid før det på nytt ble feil. Grusom kundeservice, styr unna!!

Top product , bosmaaiers , kettingzaag , blazer

⭐️⭐️⭐️⭐️⭐️ Great tools

Produit normalement de gamme professionnelle, trop vite avec des problèmes.
Au prix de leurs machines , le service client est peu efficace et n'essaie pas de vous aider.
Décevant

Purchased the £795 MS261 Chainsaw, top of the range that’s supposedly made for professional use. I bought this 3 months ago for domestic use and only used it occasionally. It has since stopped working.

I bought Stihl as I think it makes quality products and it is the total opposite! A machine made for professional use, broke while used for domestic purpose! What’s worse is, it is still under warranty and Stihl would not repair or exchange for a new one. They actually asked me to purchase a new one! This is a joke!!

The customer service is appalling, and I would urge anyone thinking of purchasing a Stihl to stay away. Bad quality products, Bad customer service! No longer the Stihl it used to be.

Possesseur d'un taille-haie STHIL modèle HSE71 acheté en avril 2019 ayant servi une quinzaine d'heure et déjà en panne moteur réparation s'approchant d'un appareil neuf. J'ai écrit à la maison sthil pour exprimer ma déconvenue mail resté sans réponse
Client sthil avec 2 tronçonneuses 1 débrousailleur depuis 12 et 13 ans et étant très satisfait du matériel sans hésiter j'ai acheté 1 T-H grosse déconvenue

I have been using sthil products for many years. My company uses there hedge cutters, blowers, strimmers and kombi units.
I have always found them a good company.

5 weeks ago I brought a new kombi unit, it was faulty from day one.
I took it to a sthil repair centre, to be looked at, they said there was an issue with carburettor. Sthil told them to replace some parts . But found out they were out of stock . Due in in 5 days. Now found out won’t be in till at least end of June. ( if I’m lucky)
Phoned sthil, still waiting to see what they are doing.

How a company thinks it’s acceptable to make someone wait so long to fix a faulty product is ridiculous.

Seems you only know how bad a company is when you need there customer service, or la k of it.