Still Spirit - Whisky Shop Opiniones 558

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service from this company with a great range of whiskies. Always so nicely wrapped for delivery which is super speedy. Many thanks!

Valorada con 5 estrellas sobre 5

Having never used "Still Spirit" previously of course I was as a little concerned it may not run smoothly or delays etc etc . I'm REALLY REALLY pleased to say not only was the whole process smooth i... Ver más

Valorada con 5 estrellas sobre 5

Packaging and delivery were fine, really happy with website and easy to use. But I ordered two bottles of Balcones brimstone yet in the parcel is two bottles of Balcones Texas single malt so they pack... Ver más

Valorada con 5 estrellas sobre 5

Quick dispatch, less than 24hrs from ordering, unfortunately Parcel Post delivered to a completely different address with photograph showing their incompetence. As this has happened frequently befor... Ver más

Información sobre la empresa

  1. Tienda de bebidas alcohólicas
  2. Licorería
  3. Tienda de vinos

Escrito por la empresa

Still Spirit is a whisky shop and tasting room - offering a great selection of whiskies and other fine spirits such as gin, vodka and rum. Still Spirit also features an exquisite tasting room and 'take-away' dram bar.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

558 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

When on holiday in Scotland in August…

When on holiday in Scotland in August 2024 I visited still spirit and purchased a tasting room sample box of highland whiskies. My wife also bought me a box of mystery whiskies which had a bar code on them, this was a Christmas present. When I scanned the codes in January they were invalid. I tried again in March and had the same result, I contacted still spirit and Erin sorted me another mystery box and sent it out for free! Outstanding customer service, many thanks again Erin. Will definitely be using still spirit again!
Ian Abbott

20 de marzo de 2025
Opinión espontánea
Logotipo de Still Spirit - Whisky Shop

Respuesta de Still Spirit - Whisky Shop

Hi Ian, thank you for your feedback.

I am very sorry to hear that the QR codes on the drams are not working and also disappointed to hear that you found that the staff were unhelpful when you called.

I have requested more information via Trustpilot as I don't have contact details for you. If you could be so kind as to provide your email address so that I can contact you directly to address the issue that would be much appreciated!

Alternatively, please email me at erin@stillspirit.com.

Thanks
Erin

Valorada con 5 estrellas sobre 5

2nd time way better

I had been disappointed by another retailer failing miserably in supplying me with the whisky I wanted. I was delighted with the service Still Spirit delivered and how well informed they kept me on my delivery. Perhaps it was meant to be as I have Ledingham ancestors originally from Tarves near Ellon.

26 de febrero de 2025
Valorada con 5 estrellas sobre 5

Still spirits a great option for US shoppers

Still spirits has a wide selection of scotch and if you have done your research, you will know what prices on the site are good versus others or auction. One huge pro for still spirits is free shipping to the US with orders over 550. That needs to be factored in to the other price comparison when shopping for the best deals. Shipping time could be better but I have time, I prefer to get the best or as close to best price as possible and I was generally able to do that with the 12 bottles I ordered from the site. I am intrigued with their partnership with whisky hammer auctions and I need to do more research. Overall, if you’re in the US and are looking for really competitively priced scotch bottles, still spirits should be in your price compare list.

15 de febrero de 2025
Valorada con 1 estrellas sobre 5

I’m still waiting for my order

I’m still waiting for my order. Hasn’t arrived

15 de febrero de 2025
Logotipo de Still Spirit - Whisky Shop

Respuesta de Still Spirit - Whisky Shop

Hello David,

Thank you for taking the time to submit a review. I can see you ordered from our premises in Scotland to an address in the US on Saturday 15th February. This was shipped to our third party courier on Monday 17th February and is now being passed to the relevant facility for local shipping.

As per our website it can take up to 5 weeks for US shipments to arrive due to the various import regulations and clearance processes that alcohol has to go through to enter the United States.

Although we cannot guarantee shipping times, most US shipments arrive within 3 weeks so I would estimate that this will be with you in the coming week.

I will be in touch separately with tracking details incase you did not receive these.

Valorada con 1 estrellas sobre 5

Paid $65 for shipping and still haven’t…

Paid $65 for shipping and still haven’t received product from over a week ago. Where is it ???

20 de febrero de 2025
Logotipo de Still Spirit - Whisky Shop

Respuesta de Still Spirit - Whisky Shop

Hello Ross,

Thank you for taking the time to submit a review. I can see you ordered from our premises in Scotland to an address in the US on Wednesday 19th February. This was shipped to our third party courier on Thursday 20th February and arrived in the US on Wednesday 26th February. Your order will now be making its way to the relevant facility for local shipping.

As per our website it can take up to 5 weeks for US shipments to arrive due to the various import regulations and clearance processes that alcohol has to go through to enter the United States.

Although we cannot guarantee shipping times, most US shipments arrive within 3 weeks so I would estimate that this will be with you in the next 10 days or so.

I will be in touch separately with tracking details incase you did not receive these.

Valorada con 5 estrellas sobre 5

Everything right...

Timely shipping, very well and professionally packaged, very fair price, good communication, able to track almost immediately, did everything right.

10 de febrero de 2025

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