Stocks Sewing Machines Ltd Opiniones 596

TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I am very happy with Stocks sewing machines it's my second embroidery machine that I am buying from them, they are very knowledgeable giving professional advice and excellent deals, the technical su... Ver más

Valorada con 5 estrellas sobre 5

STOCKS 4 LYF!! I've bought 2 embroidery machines from Stocks based on their great price and excellent training. Annette was SO helpful - I placed a deposit on a 6 head machine before we had even bui... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Exceptional Service. Andrew and the team took the time to fully demo and explain a used machine. Paul oversaw the installation and training perfectly and the machine has been running flat out in pro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent company to deal with. Communication was really good. Jenny organised everything when we chose the Brother PR680w, from delivery to finance. She also provided us with a very useful starter p... Ver más

Información sobre la empresa

  1. Fabricante
  2. Proveedor de equipamiento eléctrico
  3. Servicio de bordado
  4. Tienda de bordados
  5. Tienda de máquinas de coser
  6. Proveedor de hilos

Sobre Stocks Sewing Machines Ltd

Escrito por la empresa

About Stocks

Stocks is a trusted UK supplier of embroidery and sewing machinery, supporting businesses across garment decoration, textile production and manufacturing. Based in Leeds, West Yorkshire, we provide high-quality equipment backed by expert guidance, professional installation and responsive after-sales care.

Industrial Embroidery

As the sole UK distributor for ZSK industrial embroidery machines, we supply single and multi-head systems known for their precision, longevity and engineering excellence. ZSK is a global leader in industrial embroidery technology, and our team ensures customers receive tailored advice, full installation and comprehensive training to maximise production efficiency.

Commercial Embroidery

Stocks is the UK’s leading distributor of the Brother PR Series commercial embroidery machines, including the PR680W and PR1060W. These versatile models are ideal for start-ups, growing businesses and established decorators seeking dependable performance and professional stitch quality. We offer demonstrations, practical guidance and ongoing technical support to help customers achieve reliable results from day one.

Industrial Sewing

We are the leading UK distributor for Dürkopp Adler and the sole UK distributor for Strobel industrial sewing machinery. Our range supports manufacturers in apparel, upholstery, automotive and technical textile sectors, providing robust, high-precision machines designed for demanding production environments.

Our Values

At Stocks, we pride ourselves on excellent customer service, honest advice and long-term support. Our skilled engineers deliver thorough installation, servicing and training, ensuring every customer has the knowledge and confidence to get the best from their machinery. Our commitment is simple: quality products, expert support and a dependable partner you can trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

596 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(596)

33 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Best service

Best service! friendly, knowledgeable and great servicing. Our machines never been better. Will be a returning customers for years to come. Thanks team!

20 de marzo de 2025
Valorada con 5 estrellas sobre 5

Brilliant experience

Brilliant experience. Full of all the answers. Dan the engineer was extremely patient and explained everything and more.
Communication was excellent throughout the purchase of my new machine and being able to purchase all accessories from the same place is also an added bonus.

1 de noviembre de 2024
Valorada con 2 estrellas sobre 5

Excessive Costs

I took my Brother PR680 in for an issue that had occurred , I had sent in a few videos of the issue,
I arranged to drop off the machine a few days later machine all sorted ,
I was charged for an hour and half labour to solve the issue, Turned I had the wrong bobbin in the machine ( school boy error )
My disappointment is that an hour and a half to sort this sounds very excessive at a cost of £160.00 , to me a professional company/engineer would of noticed this much sooner
So beware to avoid excessive costs and maybe shop about , as this was a ridiculous price , also when I got my machine home threads were tangled and out of the needles , I've had to re thread my machine
I will not to return to this company or recommend them to other people

29 de octubre de 2024
Logotipo de Stocks Sewing Machines Ltd

Respuesta de Stocks Sewing Machines Ltd

Hi there,

Firstly we are sorry that you are not happy with the service you received from us.

As we have already discussed with you directly over email, you are correct that you sent us videos about the issues on your machine before you dropped the machine off. This helped us predict the problem. However, we were completely unaware that the incorrect bobbin case inside the machine was the cause of the problems.

Once the machine was with us, our technician completed an overview assessment of the machine's working condition. He then checked for general wear and tear on significant components that could be causing the problems. As this didn't give us any clear resolutions, the technician began to investigate further, as it is not immediately apparent when a customer has fit an incompatible part. After a thorough investigation, we saw that the incompatible bobbin case was the problem. Once identified, we fit a genuine Brother bobbin case, set the machine back to working order and tested it to ensure it operated in the condition you and we would expect after a repair.

The total cost of £164.11 combines our technician's time spent working on your machine at 1.5 hours and the cost of the new bobbin case.

I can assure you that all of our technicians are highly skilled, experienced and thoroughly professional.

Regarding your threads tangling and coming out of the needles during transportation, this is a common issue with these types of machines due to vibration and movement during transport.

We strive to provide the best service possible to all customers.

Kind regards,
Emilia

Valorada con 5 estrellas sobre 5

service and Repair

service and repair
engineer very helpful and informative took the time to explain the process and passed on knowledge that was helpful

2 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recent experience was amazing

Recent experience was amazing, between Paul and Emilia cant really go wrong they are both always super helpful and friendly

19 de septiembre de 2024
Logotipo de Stocks Sewing Machines Ltd

Respuesta de Stocks Sewing Machines Ltd

Thank you Dale!

Valorada con 5 estrellas sobre 5

Excellent company

Excellent company, when purchasing such expensive products you need to know the people you are dealing with know there stuff, Stocks staff give a 1 st class service and know there products very well, I am very fussy and will only use stocks from now on.

16 de julio de 2024
Valorada con 5 estrellas sobre 5

Very reliable

Very reliable, great service the engineers are very Knowledgeable and skillful in their work. Stock’s on a whole are pleasant to deal with.

4 de julio de 2024
Opinión espontánea
Logotipo de Stocks Sewing Machines Ltd

Respuesta de Stocks Sewing Machines Ltd

Thank you Annette!

Valorada con 5 estrellas sobre 5

We had a 'unique' entryway to get our…

We had a 'unique' entryway to get our machine in. They don't bend very easily - especially when German built!
Stocks did a sterling job making sure it would fit and then installed it.
The training was superb as well - Thank you to Dan!

29 de mayo de 2024
Logotipo de Stocks Sewing Machines Ltd

Respuesta de Stocks Sewing Machines Ltd

Thank you Gavin!

Valorada con 5 estrellas sobre 5

Extra effort to make sure my package was delivered on time!

I ordered some needles and I wanted them to be delivered before a specific date as a birthday present.
It seemed that the package was delayed.
I contacted the shop via the webform and I received an answer really quickly.
Apparently the needle-supplier was late with the delivery. Once Stocks received the shipment, my order was sent the same day with upgraded delivery.
I received my order in time.
I am very thankfull with the way the issue was solved and with extra effort.

15 de mayo de 2024
Opinión espontánea
Logotipo de Stocks Sewing Machines Ltd

Respuesta de Stocks Sewing Machines Ltd

Thank you for your message :)

Valorada con 5 estrellas sobre 5

ZSK service report

The diagnostic service over the phone was correct and the service plan was carried out without delay. I'll be sure to sue Stocks again without hesitation.

22 de abril de 2024
Logotipo de Stocks Sewing Machines Ltd

Respuesta de Stocks Sewing Machines Ltd

Thank you John!

Valorada con 5 estrellas sobre 5

Helpful & friendly

Stocks always send a great person to service my embroidery machines who clearly knows what they're doing and talking about. They've been really helpful since selling me my machines & can't thank them enough for their continued help

19 de abril de 2024

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