I purchased alpine white porcelain slabs from stone traders on recommendation from my daughter in law who used them recently as well. Karen kindly assisted me in my selection process and I used Ston... Ver más
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Consulta las opiniones de los clientes
Used beautiful Kandala Grey porcelain slabs from Stone Traders, easy to clean, non slip patio pavers. Neil and and his team completely transformed our garden. Very professional, friendly and helpful,... Ver más
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Mostly everything was good, communication re delivery excellent. The only problem was that one of the 15 slabs was broken. Although I could see the odd bits on the pallet somehow I miscounted the numb... Ver más
Excellent all round, from first telephone contact to ordering, admin, pricing etc to final delivery, all in a matter of a few days. Our sandstone slabs were delivered yesterday on time, with a very h... Ver más
Información sobre la empresa
Escrito por la empresa
Registered in 2007, Stone Traders UK Ltd is a leading importer and distributor of natural stone and porcelain paving, with a strong focus on ethically sourced materials. We supply both trade professionals and individual homeowners across the UK, offering flexible ordering options — including the ability to purchase by the square metre rather than full pallets — alongside reliable nationwide delivery. Our extensive product range is suited to a wide variety of outdoor applications, from patio installations to garden design and larger landscaping projects. Combining quality materials with practical purchasing options, we aim to provide dependable solutions for projects of all sizes.
Información de contacto
Gregory's Yard, Lucas Green Rd, West End, GU249YB, Woking, Reino Unido
- 01483 472521
- info@stonetraders.co.uk
- stone-traders.co.uk
4,8
Excelente
590 opiniones
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Money well spent
I’m have a landscaping business and i have been using stone traders for years now, they have always been great.
Very accommodating, they always give great advise and they have a lots of products to choose from. The prices are very competitive and if I get a broken tile/paver in a pack (it happens considering the distance they’ve traveled) they will replace when I bring it back in. I will keep using stone traders for many future jobs
12 de mayo de 2025
Opinión espontánea
Service brilliant friendly staff really…
Service brilliant friendly staff really made easy and very helpfull
30 de abril de 2025
Opinión espontánea
Delivery was a nightmare…..lorry…
Delivery was a nightmare…..lorry refused to come to us ( we have had many deliveries to site)….luckily we are capable of lifting and moving 30+m sq ourselves….
Think slabs are good….less expensive than elsewhere…time will tell what they look like!
25 de enero de 2025
Respuesta de Stone Traders
Hi Jill
I am sorry to learn that you are unhappy with your recent experience. We fully appreciate and take on board your concerns and frustrations regarding the delivery of your Indian sandstone.
I would like to address a few points to clarify the situation, following our telephone conversation yesterday afternoon.
As soon as we received your order, it was immediately dispatched for delivery via the pallet network, and an attempt was promptly made to delivery your Indian sandstone. Upon arrival to the narrow, single track lane where your home is located, the delivery driver immediately realised there are access and turning restrictions, resulting in a failure to deliver your order.
Without hesitation, we covered the cost of the second delivery. We did not consider asking you to pay or contribute towards the cost, even though the initial failure to deliver was to due restrictive access to your home. When ordering online, we find almost all of our customers notify us, via the dedicated field, should they live in a location with restrictive access, such as your narrow, single-track lane. At which point, we will always discuss all other possible options, of which there are many, for delivering, depending on the individual merits of access to the property/site.
On this occasion, we discussed the possibility of supplying a suitable and appropriate sized vehicle for the delivery, loading the paving slabs into smaller pallets and utilising a manual pallet truck. We even offer deliveries by Stone Traders employees who will manually unload the vehicle and hand drop to your specified location within the property.
All of these options and more were proposed to Richard, however I understand Richard was polite, but adamant that the delivery must be the next day, and that the driver was to leave the Indian sandstone slabs at the top of the narrow lane. Despite our best advice, we of course accepted your clear instructions. This urgency was not due to a need to lay the paving slabs that day, as when we spoke over the telephone only yesterday, you mentioned the slabs are of a high quality, but you intend to inspect them further once you are ready to have them laid.
You also mentioned that despite your frustration with the delivery, your overall experience with Stone Traders is worth 5-stars. You requested an apology from the third party delivery company and to be financially compensated. As promised, I spoke with the local courier and given the access restrictions, they felt they did all that they could to successfully complete your delivery. They apologised that they were unsuccessful in their attempt, and we are passing that apology on to you. However, they felt compensation is not due to you as the failure to initially deliver was due to restrictive access to your property. If access was possible, of course, they would have made the delivery.
I believe it is worth noting we have 100s of 5-star reviews from other Stone Trader’s customer, reflecting the positive experiences of countless customers. We strive to provide high-quality natural stone and porcelain paving, together with a first-rate service, which includes delivery, and on the rare occasion we fall short, we always do everything we can, promptly, to make it right. On this occasion, we were not successful. For this, I sincerely apologise.
I understand that this situation has caused you frustration, and we never want our customers to feel this way. Given the Trustpilot reviews you have left for other companies ALL relate to deliveries, I would therefore like to politely suggest notifying any future deliveries, which require a vehicle larger than a van, that the lane you reside in is a narrow, single track lane, and an appropriate vehicle must be supplied to successfully complete the delivery.
We are glad that you were pleased with the Raj Blend Indian Sandstone and thank you for taking the time to leave some feedback.
Stone Traders
Great customer service
Great selection of both stone and porcelain tiles. Friendly and knowledgeable staff.
It was very helpful to talk through the project we were planning and get advice on different materials so we could make an informed choice. We took their recommendation on a landscaper to contact, and we're thrilled with outcome of our patio. The tiles look fabulous.
31 de enero de 2025
Opinión espontánea
Superb service
Superb service. My builder made the order, I phoned up to pay and was given a receipt within minutes of payment. Quality products and a wonderful customer service
16 de enero de 2025
Opinión espontánea
Respuesta de Stone Traders
Hi Mike
Thank you for taking the time to review our company, it is very much appreciated. We are glad you have been happy with your purchase & the journey you had doing so. Hope to see you again in the future.
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Good to go.
As stated. Turned up when stated and appear good quality. What's not to like?
3 de enero de 2025
Respuesta de Stone Traders
Thank you Steve for your review, we are happy you have had a good experience with us.
Karen Taylor
Manager
karen@stonetraders.co.uk
Highly recommend
We ordered over 100 square metres of stone plus grout and sealer , nothing was to much trouble for the guys in the office (Ted ) was more than helpful in helping us choose the right stone for our cottage and also the grout colour and at a very competitive price
The delivery was great on time and again the driver was more than helpful all in all over the moon with stone traders
I measured the stone myself and over ordered by some 12 meters but it was no trouble returning the unused stone and a credit was back in our account within a couple of days , I would recommend this company to anyone
We used a company named Gosling and Dossett to carry out the work and again over the moon with the results , it’s very reassuring these days to know there still are genuine suppliers and installers out there when you need them thanks to you all for a fantastic job
9 de enero de 2025
Opinión espontánea
Respuesta de Stone Traders
Hi Mr Walton
Thank you for taking the time to review our company. I'm sure this review will help any new customers to see that we are doing a good job & they will be safe ordering the right product with us. We are glad you were happy with everything & hope to see you again.
Regards
Karen Taylor
Manager
karen@stonetraders.co.uk
Great choice, value and customer service.
Family run company offering great choice, value and even better quality.
Karen was so knowledgeable and helpful and delivered exactly as promised.
Super organised and cared about our customer satisfaction.
Quite a rare but an unexpectedly lovely transaction in a such a market place. Not expected.
HIGHLY RECOMMEND!
2 de diciembre de 2024
Opinión espontánea
Prompt and Professional service
Stone Traders has a very good website, provides a wide range of product choice, and the whole business operates very professionally.
The order was for a relatively small number of flagstones to repair a pathway, but I was keen to match the existing Raj Sandstone paving.
I was impressed with the help offered through telephone contact and prompt delivery of a relatively small order.
The delivery was carefully stacked with no damage to the individual pavers in a strong wooden crate and delivered to the pavement at my home.
2 de noviembre de 2024
Opinión espontánea
Helpful
Lynn was very helpful and talked through the different options. She sent through some photographs of the stone and we ordered some samples to present to our clients for them to choose from.
29 de noviembre de 2024
Opinión espontánea
Simple and easy with timely delivery
Simple and easy with timely delivery
1 de noviembre de 2024
Opinión espontánea
Always a pleasure buying from this…
Always a pleasure buying from this company quality products at a sensible price.
26 de noviembre de 2024
Really helpful and excellent product
Really helpful and excellent product. Driver dropped crate where required.
13 de noviembre de 2024
Professional, friendly, informative, reliable
Great show area of all stones and slabs.
All staff really friendly, helpful and knowledgeable. Samples freely available with good prices.
Staff were able to handle any queries, help sort out any issues and provide and deliver stone paving of all sizes within a time frame that suited me and the landscape gardeners.
Overall a really positive experience. Highly recommended
20 de agosto de 2024
Opinión espontánea
Excellent Customer Service
Lynn was very helpful and friendly and was able to discount the stone I selected. The display area is huge and showcases an impressive variety of stone to accommodate all budgets.
6 de noviembre de 2024
Great Company First Class
I had a bad experience with a landscaper and they were able to reassure me and were so helpful and professional. They even took back the things that were left over from the job and collected them. So impressed. Would definitely recommend using this company. First Class
9 de septiembre de 2024
Opinión espontánea
I’ve used Stone Traders for many years…
I’ve used Stone Traders for many years on several projects. All their staff are incredibly knowledgeable and extremely helpful. Great prices for top quality products with exceptional customer service from start to finish. I would highly recommend. Russ G
12 de agosto de 2024
Opinión espontánea
Great service and advice
Great service and advice, quality products and brilliant price.
11 de julio de 2024
Opinión espontánea
Respuesta de Stone Traders
Dear customer
We are happy that you have a good service & pleased with your product.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
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