Stoneandmercer Opiniones 

Do not order from this company it's a scam The jacket looked nothing like one advertised even the pockets were actually drawn on . Got money back through bank as company were messing me around. Avoid Avoid Avoid!!!

Goods were wrong colour and nothing like advertised. Quality poor. They tried everything to stop me requesting a refund including discounts on future purchases which I would never do. Had to send back to China although company is based in Amsterdam like many of these online companies. Cost £30 sent 2 weeks ago. Now received an email saying I need to provide various information for Customs and contact Royal Mail Parcel Force. I have already provided all requested information and the low value items should be easy for any Customs to deal with. This is just a SCAM to avoid paying the refund for the goods I have returned. NEVER USE THIS COMPANY AND ALWAYS CHECK WHERE ONLINE RETAILERS ARE BASED. Seems to be a pattern of set up in Holland but goods from China and have to be returned to China rather than UK/Holland. They then try to use this so that people don't return goods and they keep the money. A BIG ONLINE SCAM !

AVOID!!!

After 3 weeks sent the wrong colour shoes, poor quality and not as described on the website.

Auto customer service email bot makes returns more difficult & likely have to post back to China at own cost for a full refund.

I ordered a pair of lovely looking pink linen trousers. After 14 days, and some chasing. a flimsy cotton red pair of trousers arrived, nothing like the ones in the photo. I am to say the least disappointed not least because they were not cheap, but my goodness they look cheap

Ordered a 'shirt jacket'. Looked quality on website but it has arrived and the fabric is not great - cheap and itchy and nothing like the image portrayed.

I have asked how to return but they have twice offered me a discount off this order and future order but not told me how to return.

They have not responded to my third request.

I also noticed that the shirt material is not on the website. Had it been, I would not have ordered. I was expected more of a linen type fabric.

Overall am sure this amounts to misselling.

Just trying to get my money back via my credit card.

It was meant to be a birthday present - v disapppointed.

Ordered some shirts since 6th August. It’s already 15th August, and all I’ve gotten is an email saying there’s a delay with my order…

While this is unacceptable, and there’s no prior record of this company on TrustPilot, I took my time to put this on here - and will be updating how this finally pans out.

Fingers crossed, it works out, else, I’ll be forcing them through the relevant regulatory channels to process a refund.