HP Store Opiniones 

Koop hier niets. Slechte service, slechte bejegening. Veel beloftes maar weinig daden. Je wordt gewoon niet serieus genomen.
Producten worden via gewone pakketdienst verstuurd. Als daar wat mis gaat, kun je wachten op je product tot ze via e-mailtjes iets vinden. Als je annuleert krijg je pas je geld als ze zelf hun product hebben gevonden (terwijl het zoek zijn daarvan onder hun veranwoordelijkheid valt). Ik wacht nog steeds op mijn terugbetaling (6 weken na het annuleren).

I ordered a laptop and mouse from hp store on 01/12/25. The items were eventually delivered by courier on the 13th Dec. I could see straightaway that the packaging was damaged and upon opening the box the top of the laptop was dented and turning the laptop on its side you could see distortion. Clearly the laptop had had extreme weight exerted on it, either at the retailer end or by the courier during the delivery process. I immediately contacted hp, which in itself is a task not for the faint hearted. I intially spoke to a customer suport representative who admitted she was not the right person to speak to. She gave me an hp email address which I should write to enclosing photos of the damaged item and packaging. I did this straightaway only to receive a response that the email address was not the correct one. Over the next few days I spoke to 3 more members of the customer support team. Each one in turn said they had initiated a returns process and my request for a replacement. I was to receive emailed instructions on how to return within 24-48 hours. I have never had a single response. I then had 3 separate 'Online Chat' threads all of which have failed to achieve anything. It was then suggested I go into 'My Orders', click on the product to return and then follow the instructions. This I duly did. This method allows you to submit photos, actually only one photo! At this stage I still wanted a replacement. I received an automated acknowledgement confirming the details of my email and stating hp would respond as soon as possible. Following another week with no response of any kind I then used this method again but this time requested a full refund. That was on the 29th December. Unsurprisingly, I have not had any form of reply other than another automated acknowledgement. So almost 4 weeks since delivery, hp have got my money and I have a damaged laptop in its damaged box. I wish I had read the reviews here on Trustpilot before I ordered from hp as I would have purchased a laptop from somewhere else. The battle continues. One tip keep copies of everything, including online chat threads and take photos of any damage.

Unvollständige Lieferung, Kunden-Support reagiert nicht. Ebenfalls bei Anfrage zu Rücklieferung bekommt man keine Antwort.

HORRIBLE !

Fuyez ! C’est un cauchemar. J’ai commandé un ordinateur sur le site hp store le 28 novembre. Je n’ai jamais reçu le colis. 10 décembre, je demande remboursement et là débute le parcours du combattant. Une demande effectuée par chat, non pris en compte. Une deuxième demande, refusée mais je n’en ai pas été informée. Une 3e demande, je reçois un mail de confirmation le 23déc. Depuis, silence radio et évidement remboursement non fait. Je rappelle le 5 janvier… l’interlocutrice est incapable de me donner une réponse. Un mois et demi plus tard, je n’ai ni ordinateur ni mon remboursement. C’est un bras de bras de fer ! Ne commandez surtout pas sur ce site !

Lieferzeiten werden nicht eingehalten aber auch kein wunder wen man mit DHL zusammen arbeitet dann können die Lieferzeiten auch nicht eingehalten werden!

Bought a hp reverb g2 VR headset back in 2023, microsoft have ended support for the headset which has made it a very expensive paper weight, all support say is either reverse your pc to an old version of windows or sell it to someone else (how can i sell it to someone knowing its is useless) similar headsets that are older such as the 1st psvr still works and is half the price of this headset, this is not on and surely is not fit for purpose, absolute scum of a company and thieves

Appalling customer service over the last week. My printer has broken down and I’ve been back and forth with a agent who uses AI to just repeat troubleshooting questions that he wanted me to to all over Christmas period rather than understand that the actual printer is faulty. Even if you have warranty like myself they refuse to make a simple resolution and replacement. It’s disgusting how such a promoted brand can provide such poor quality products and awful customer service. Everyone needs to avoid so you don’t get the same headache myself and others have had.

Commande d un écran le 28/11/2025 reçu non conforme le 1/12/2025 retourné le 15/12/2025 livré par UPS au service retour HP le 17/12/2025.A ce jour ,toujours pas de nouvelle livraison de ma commande .
Le service réclamation me ballade depuis 10 jours Ma commande est payée depuis le 29/11/2025 et je n’ai RIEN cela s appelle de escroquerie

J'ai commandé des cartouches et j'ai annulé finalement ma commande 15 minutes max après. J'ai bien reçu le message d'annulation. A ma surprise, le lendemain dans la journée, j'ai reçu un avis d'expédition. J'ai contacté HP qui m'a dit de refuser la livraison et qu'il me rembourserait. Au téléphone avec le livreur, j'ai refusé la livraison chronopost et d'ailleurs je n'ai rien signé et j'ai bien stipulé qu'il devait le renvoyer à l'expéditeur. Le livreur a en fait mis le colis dans ma boîte en m'envoyant un message comme quoi le colis était livré et ceci sans mon accord. Chronopost et HP m'ont dit alors que le seul moyen maintenant pour moi était que je retourne moi-même le colis. En ayant assez, j'ai abandonné et j'ai gardé le colis. Maintenant, pour un nouveau matériel, je n'achèterai plus HP.

Enttäuschender Support und Verweigerung von Verbraucherrechten

Ich bin seit Jahren Nutzer von HP-Produkten, doch meine aktuelle Erfahrung mit dem HP Store Support ist zutiefst enttäuschend. Was als einfache Bitte um eine kaufmännische Lösung begann, endete in einer Sackgasse aus technischen Fehlern und der Verweigerung gesetzlicher Rechte.

Bereits zwei Tage nach meiner Bestellung – noch innerhalb der Widerrufsfrist – kontaktierte ich den Support per E-Mail. Da ein 15%-Rabattcode im Shop aktiv war, bat ich um die nachträgliche Anwendung dieses Codes oder – falls dies nicht möglich sei – ausdrücklich um die Stornierung bzw. den Widerruf der Bestellung. Anstatt diesen fristgerechten Widerruf zu bearbeiten, trat der Support in einen wochenlangen Dialog mit mir und forderte mehrfach Nachweise an, die ich nachweislich bereits mehrfach eingereicht hatte.

Besonders frustrierend: In einem Chat wurde mir schließlich schriftlich bestätigt, dass nun alle Screenshots und Unterlagen vorlägen und der Fall innerhalb von 2 bis 3 Werktagen gelöst würde. Passiert ist jedoch nichts. Stattdessen erhielt ich erst Wochen später eine pauschale Ablehnung mit der Begründung, eine Rücksendung sei nun nicht mehr möglich – dabei wurde völlig ignoriert, dass mein Widerruf bereits seit Ende Oktober vorlag.

Durch die massive Verzögerungstaktik und technische Probleme in der E-Mail-Kommunikation seitens HP wurde ich um mein Recht gebracht, das Gerät einfach zurückzugeben und neu zu bestellen. Das Angebot eines 50-Euro-Gutscheins für den nächsten Einkauf ist angesichts eines Schadens von ca. 375 Euro und dieses Service-Versagens leider nicht akzeptabel. Ich hätte von einem Weltkonzern erwartet, dass man zu den Zusagen des eigenen Supports steht und kaufmännische Fehler nicht auf dem Rücken der Kunden aussitzt. Aktuell kann ich den Einkauf im HP Store aufgrund dieser mangelhaften After-Sales-Prozesse nicht empfehlen.

​I recently switched from Dell to HP because their PCs looked impressive. While the buying process was smooth and delivery was fast, the after-sales support was the most inflexible I have ever encountered.

​The PC was advertised as having space for two additional hard drives. However, upon opening the case, the necessary mounting brackets were missing. When I contacted support to request the brackets, I was caught in a month-long loop:
​Customer Service sent me to a specialized team.
​That team made me wait a month for "supervisor approval," only to refer me to the Parts Team.
​The Parts Team claimed they couldn't help and sent me back to Customer Service.

​It turns out HP only includes these brackets if you buy their hard drives at the time of purchase; they aren't available as a standalone part. Rather than simply mailing a piece of plastic to keep a new customer happy, HP forced a return.

​The PC itself was great, but I couldn't risk keeping it knowing that any future technical issues would be handled this poorly. I have since returned to Dell. Their agent was excellent, the brackets were already inside the machine, and I was set up in hours. HP’s lack of flexibility cost them a long-term customer.

No one to speak to on the phone. Use all the on line help and still did not solve this problem. I have had a HP printer for over 10 years and this was my second one and the other could not be use. I have only had problems with this one.
I cancelled my ink service today.

My son bought a £700 laptop which he never received ! It has now been a month of being fobbed off and lied to by various people in customer services and he has now been told he will need a police report before they will even start investigating !
Do not order anything from them

Inkt van derde partij worden op de 2700e niet herkend. De inkt van HP is buiten proportioneel duur.
Prints leken nog prima bij error leeg inktpakket (niet te resetten).
En de HP app lijkt 1 grote advertentie. Of je automatisch nieuwe dure inkt toegestuurd wil als de oude op is? En of je gebruik wil maken van een andere service. Terwijl ik de app installeerde voor ondersteuning van connectiviteit en handleidingen: beide niet gevonden op de app maar elders online.
Triest bedrijf..

I own. 6975, your recent software update locked out the printer ink I was using. Rendering it unusable. I WILL never buy another of your printers and neither will any family business and friends. Forcing us to buy your excessively expensive ink will cost you the printer business in the end. Very short sited!

Absolutely awful from beginning to end. Purchased a gaming headset from the website that stated was compatible with xbox paid w good few quid for this item which was a present for a birthday in a few weeks time. Anyway came to connect it and it wasn’t compatible at all, contacted customer services which were very helpful and apologetic after questioning why I had waited 3 weeks to come to them with this issue 🙄. Took another 2 weeks for them to insist it was collected by their own couriers then literally had to chase “Barbara” for another 3 weeks for a refund. Avoid this company at all costs! There is zero product knowledge, zero customer service and it’s all over priced. NEVER AGAIN!

L'assistenza mi ha chiesto 25 euro per dirmi come collegarlo alla nuova rete internet peccato che non si sono mai fatti sentire mi hanno rubato i soldi.

Worst customer service. My computer started playing up and the help email had changed. Then I sent two emails to the recommended email address that were both ignored. No customer care for a product that cost over $1000 and lasted a year. The products don't last and I will never buy HP again. Poor service and shameful attitude to your customers.

I had a few print issues and sought help from HP call back. It was a very polite man called Carl Gabriel-*****no . He helped me navigate my issues. Gave me some free print copies, 150. showed me the new printer with 30 cashback and 6 months free ink. Explained the different quality etc. Without his help i was lost. Fairplay to this assistant he does HP a Great Service . 5 STARS Thanks

Man hängt in der Warteschleife; es wird nicht ehrlich gesagt - Rückgabe nicht mehr möglich. Beratung war hundsmiserabel. Support hat dann aufgeklärt, dass PC und Dockingstation nicht kompatibel. Da die Zeit der Rückgabe abgelaufen war, bin ich auf der Dockingstation sitzen geblieben. Mal abgesehen von der vielen Zeit, die nicht kompatibel Dockingstation zu installieren. Nie wieder HP Store !