HP Store Opiniones 

Félicitations aux personnes qui ont mis en place le sav hp store, le site internet ainsi que leur plate forme téléphonique: si leur mission consistait à inciter les gens à ne plus jamais être client de cette entreprise, c’est parfaitement réussi.

Je rejoins malheureusement le club des clients insatisfaits et pour cause : ma commande qui aurait du etre livrée le 13 novembre ne l'est toujours pas, le service clients est difficilement joignable. Après une bonne dizaine d'appels j'apprends seulement aujourdui que une enquete est en cours... Je n'ai toujours pas d'encres pour mon imprimante. Je déconseille donc cette entreprise pour tous les désagréments qu'elle cause à ses clients.

Not had a good experience. It has taken them over 2 months to issue my refund but I received a credit note this morning so hopefully it is finally on its way back to me. I’ve always thought HP store would be amazing because it’s a huge company and I just expected more when things go wrong. The customer service I have received throughout my order/return has been appalling. I’ve had advisors being rude to me and not answering my questions, wouldn’t give me any info about my return. Never told me when to expect a refund even after asking multiple times before today. They speak to you like you’re stupid, when they are the ones who are meant to be there to help. I feel like the people who work on the online chat are very inexperienced with customer service.
My experience is this. I ordered my son a headset, had it delivered at a shop because I knew I wouldn’t be In. I went to the shop to collect my order but they wouldn’t find my order. I contacted HP store who said I have to wait until the item is returned to them for a refund - knowing it wouldn’t be returned because it had been lost in transit. I have had to email, call multiple times to get someone to listen to me. Finally they said they would investigate, so I gave them time to do this. After a few weeks I asked how much longer - no one could tell me. I wanted the refund because I wanted to get my son some more for his birthday in October but now it is nearly Christmas so at lease I can use the money for Christmas. Anyway - I tried to claim my money back through my bank Monzo and for reference I’ve never claimed money back before. Monzo have now decided to close my account down because of this on Christmas Eve. No other reason to close my bank, my only issue was this refund. So through no fault of my own, I’ve had to wait months for a refund, plus having my bank account closed down. Not happy with both parties involved and wish I never made the order as it’s caused me more hassle than it is worth.

Ho acquistato una stampante HP LaserJet MFP M234dw nel 2023 anche perché nella scatola erano inclusi 2 toner. Non avendola utilizzata granché, ho finito il primo toner nel 2025. Quando ho inserito il secondo la stampante dava un errore - ma stampava correttamente la pagina delle informazioni (quindi il toner era perfettamente funzionante). Dopo aver contattato il supporto, mi è stato detto che quel toner era utilizzabile solo con un abbonamento Instant Ink attivo. Ho quindi provato ad attivare l'abbonamento ma sorpresa: non è più possibile attivare Instant Ink per il mio modello di stampante - neanche essendo disposti a pagare! Quindi sono obbligato a buttare un toner NUOVO, FUNZIONANTE e GIA' PAGATO. Pura follia. Alla faccia della "sostenibilità ambientale" vantata dall'azienda! Di sicuro questa è l'ultimo prodotto HP che acquisto, un vero peccato perché fino a 4-5 anni fa lo reputavo un marchio serio ed affidabile.

Mi avete tenuto collegato con wapp per tre ore senza saper risolvere nulla ...tra una risposta ed un altra circa 20 minuti.Interlocutore indiano assolutamente incompetente......servizio pessimo.hp e' un gran marchio non dovrebbe permettere cio'......MAI PIU'HP

Noch nie einen so schlechten Onlineshop erlebt. Laptop vor 2 Wochen bestellt, bezahlt und nie angekommen. Mailanfragen werden ignoriert, per Telefon wird man vom ignoranten, zum inkompetenten Mitarbeiter und wieder zurück verbunden. Keiner kann helfen. Und dasselbe passierte mir bei einer zweiten Bestellung. Wenn die Bestellung funktioniert seit froh, wenn nicht stellt euch auf einen Rechtsstreit ein.

Laptop arrived defective, and I called customer service within an hour of delivery, but it was like pulling teeth. Tried to call then, waited 30 mins, got cut off. Called again, waited, eventually spoke to someone, had to go through a 30 minute process of videoing the issue etc. before he would accept the return. Was told I'd get an email from them about the return but days later I hadn't, so I had to follow up. Returned it, days later didn't hear anything, had to follow up. Still heard nothing, days later, followed up and asked for a refund instead of a replacement as I had entirely lost faith in them as a company. I did eventually get the refund, but it took many more days. I went with HP as they're a brand name, but after this experience I went and bought a different brand instead - AVOID this shambolic excuse for a company, because if something arrives defective you will have to fight and fight just to get a refund/replacement.

Commande passée le 11 pour un produit affiché en stock, livraison promise en 10 jours.
Carte débitée, alors même que le débit est censé se faire à l'expédition.

13 jours après la commande, sans nouvelles de l'expédition, je me décide à tenter de joindre le service client.

Après une vingtaine d'essais, j'arrive à avoir un interlocuteur qui m'apprends qu'en fait le produit est en rupture, et ne pourra pas être expédié avant le 8 du mois suivant.

Heureusement, l'annulation de la commande s'est bien passé après cet amateurisme total.

Site pas du tout fiable, fuyez. Et quand les géants comme Amazon auront siphonné les clients des autres plateformes, on leur rappellera leur médiocrité.

Issue: Human, verbal HP communication is impossible when a problem arises with an HP product.

Conclusion: I do not want to be a HP customer.

Dont expect any help from customer service at HP or a new printer when you have an issue on the extended warrenty. You will get a previously returned printer that has been haphazardly "fixed" and reboxed. Hp smart tank printer have had nothing but trouble. Took out extended warranty as it was for my car business and needed a swift replacement. Useless from the word go. My original printer form hp store arrived and didnt work. I have tried to use the extended warranty. Ive received 4 replacements over last 6 weeks none have been working they had parts missing the latest one had ink splatted inside and was clearly used. I contacted them again and i was told that they never send new printers out on the warranty they are all reconditioned. This is not acceptable. They are now refusing to honour my warranty at all claiming they cant find the paperwork now. Well everyone else had over the last couple of months but clearly this agent is either incompetent or they are playing games. Ive reported them to trading standards and will ensure I will warn any one i can get to listen that they should avoid this company. Liars! Ive brought and epsom as I desperately needed the printer. The Epsom is amazing and customer service have been so helpful at getting it out to me in under 12 hours as they understood the desperation to get a printer. I have all the copies of my customer service chats. Thats why I did it on whatsapp. All have been forwarded to trading standards.

Ordered a laptop, after 5 days of waiting had an email saying order was cancelled due to stock issues. Ok, fine, things happen. Day after I checked my HP account and laptop order was still showing as processing. I contacted Online support which said my order is not cancelled, so I asked when I will receive it. Then they say it is out of stock and it needs to be cancelled. After they were getting rude Im not even sure if it was cancelled there and then. Never ever I will deal with HP or their customer support again.

Placed order. No email confirmation but pending charge left on credit card statement. Item not in stock but took order. Spoke to customer service who said cancel order or wait.
No apologies, No offer of any compensation, when asked to escalate complaint they have a generic email that gives no details of how to complain.
worst customer service I have every experienced.
DO NOT ORDER FROM HP

Je viens d'être confronté au calvaire du changement de mode de paiement. Après plus de 50 tentatives sur plusieurs jours et quelques heures de perdue, j'ai dû passer par l'appareillage d'un tiers pour y parvenir. Aucun SAV humain, simplement une "intelligence" artificielle ou plus exactement, une inintelligence artificieuse totalement incapable de répondre. A Eviter.

Ordered a headset for my son in September. It was delivered to a shop on the 2nd October. I went to collect parcel and the shop couldn’t find my parcel. I returned the next day and was told the same and to contact the company. I’ve contacted the company multiple times and they will not refund me until my item goes back to the warehouse but it can’t go back as it’s lost. I’ve explained this multiple times and I just get the same message. I have contacted them again this week and was told I just have to wait. Then i was told it’s with the investigations team. Then they emailed me to say no refund until item is returned by shop to them. So now I’m on week 6 of no refund and no communication about the refund. Contacted Monzo aswell about this as they’re my bank which I ordered with, and they are absolutely useless aswell they are closing my account down because I made a request for a refund. Absolutely appalling from both sides. Will never use Monzo or HPstore again! Still waiting for my refund, wouldn’t mind it’s only £45 that they’re not going to miss! But I needed the headset for my child’s birthday! So no money and no headset absolutely fantastic

Ordered customized laptop on October 6. Estimated ship date 10/28. Computer was assembled in Thailand and shipped 10/20. Shipped by FedEx from Thailand to China to Anchorage to Newark to Memphis to Florida in 3 days. As efficient as it can be. Laptop arrived 10/23 in perfect operating order. Very pleased.

Do not order from them. Absolutely useless. No customer service, just a phone that rings forever and confirm receipt of cancellation email and then send anyway to incorrect address. Would never order again and they are not remotely interested.

Firma jest tragiczna starych sterowników nie dostaniesz, tylko idź od razu kupuj nową drukarkę. Nigdy więcej nie kupie produktów od HP bo są one wątpliwej jakości.

Ordered a 5017 arrived worked fine the first day then didnt after that. Contacted customer support spent hours chatting to 3 different support advisors in the end they confirmed the printer was faulty themselves. I requested a refund. To which they responded by saying another person would be in contact with the "tools" required to continue. I responded back by saying I dont want to speak to anyone else please refund me for the faulty product. The same answer was given. After that I have heard nothing from them. £150 for a printer thatonly worked one day brought directly from the HP website. Terrible customer service

I ordered an ink cartridge (301) but bought a new HP printer before it arrived which takes a 308 cartridge. I completed a return on the site over two weeks ago and I have received nothing to date, I want my refund HP. T buying was ok but returning?

Ware als nicht lagernd beschrieben u. auf Servicetel. verwiesen.
Dort wurde die Ware im Bestand gefunden, sie würde in den kommenden 1-2Tagen freigegeben. Das Spiel lief rund 3 Wochen.
Fake Inserate, Hinhaltetaktik vom Kdn.-Dienst - bisher alles HP, bin zu Apple gewechselt.