HP Store Opiniones 

J'espère que vous n'aurez jamais affaire au service technique de HP Store au téléphone.
J'ai rarement vu de ma vie une équipe aussi incompétente de ma vie.

Information erronée sur une page officielle pourtant importante pour l'achat d'un produit.
Plusieurs numéros de téléphone communiqués et pourtant non attribués.
Organisation mal gérée
Communication fallacieuse avec le client
Service technique qui n'en a que le nom
Suspicion de malhonnêteté.

Voilà le constat après l'achat d'un produit HP que je pensais défectueux.
Après des heures et de nombreux coups de téléphone, ce service a été incapable de résoudre mon problème.
Et pourtant un simple consommateur un peu plus averti aurait probablement pu réussir. C'est dire l'amateurisme de cette équipe.
C'est en effectuant plusieurs recherches sur internet que j'ai pu comprendre ce qui ne fonctionnait pas.

Je peux maintenant mieux comprendre pourquoi ce service technique est si mal noté et reflète bien la réalité.

Shocking delivery service - avoid avoid - still trying to find my order - will report back.

They move the estimated delivery date by one day each day so for for 5 days

Absolute waste of time from start. I joined their Business option and ordered a laptop.
Ordering was not straightforward. It was a hicup after another. I was unable to even open the Business Account online, they helped my on the phone. Could be my browser, but works fine elsewhere.
The links I received with quotation didn' t work and wasted another day trying to order. When I ordered finally, DPD failed to deliver: the reason , the package was damaged and the driver refused to take it from HP.
I struggled to find someone at HP to discuss the situation, Their Supporrt CHAT link did not work in my Chrome browser,I had to try on different browser , they asked if I prefer refund or waiting 3-7 days for new stock.
I take my money back thank you very much. I only hope it will be in my account soon. I'd rather pay extra to Currys or someone else.

I decided to remove another star. It's taken HP 3 weeks to process the refund when the order was not even delivered to me.
I received an email with a credit note today 21 days later. I had to wait 20 minutes to speak to someone who confirmed this means the refund has been sent to my bank and it may take my bank up to 7 days to receive the refund.
Absolute joke, every single step has gone as bad as it can.

Schlechte Erfahrung mit HP-Beschwerdeabteilung, dass sich weigert minderwertigen Drucker, der permanent hochfrequente Geräusche macht, zu reklamieren.

J’ai passé deux commandes chez HP, et malheureusement, les colis ont été perdus. Bien sur Hp n'y est pour rien. En tentant de signaler le problème, on m’a redirigé vers un numéro censé être dédié aux professionnels. Après 12 minutes d’attente, une opératrice décroche… pour m’annoncer que ce n’est pas le bon service. Je n’ai même pas eu le temps d’expliquer ma situation qu’elle m’a raccroché au nez. Pourquoi ne pas me donner tout simplement le bon numéro? ou est votre coté professionnel????

Chaque tentative de contact avec HP se transforme en parcours du combattant. C’est regrettable de constater que, malgré la qualité de leurs produits, le professionnalisme ne semble pas être une priorité chez eux.

Useless unreliable company

I bought an HP laptop directly from HP Germany and it has been the worst customer experience I’ve ever had.

For over a year, my laptop has had serious technical problems (ticket #5148549899). Multiple engineers have come to my home, but the problem has never been fixed – in fact, since the last visit the laptop now crashes every 15 minutes and is almost unusable.

I have spent countless hours on the phone and writing emails, often being passed between departments with no real solution. Yesterday alone I spent two hours on calls just to get someone scheduled to come – and I even missed a full day of studying because the device failed again.

HP offered me 30% compensation, but only after I pushed them for months. They also suggested returning the laptop for a refund – which would leave me with no computer at all, even though I bought this device to start an expensive and time-consuming course. This is simply unacceptable.

HP’s customer service and escalation process are completely incompetent. Promises are made (like manager callbacks or senior engineer visits) but not kept. Emails are not read carefully, and communication failures are constant.

This has caused me a year of frustration, wasted time, and real harm to my studies. I now urgently need a working laptop, and HP still cannot deliver.

⚠️ Important for others to know: Under UK consumer law, customers are entitled to compensation if a product is faulty and not repaired or replaced within a reasonable time. HP may try to dismiss this, but buyers should be aware of their rights.

If you value your time, money, and peace of mind: do not buy from HP. Their products are unreliable and their support is among the worst I’ve ever encountered.

Trotz erfolgter Online-Überweisung nach der Bestellung am 12.09.25 wurde die Überweisung zweimal angemahnt und der Versand der Ware nicht vorgenommen. Nach der ersten Mahnung habe ich per Email eine Kopie des Überweisungsbelegs mitgeschickt - ohne Erfolg.

I ordered a customized laptop from HP on 8-28-2025. No where during the process was there any indication of delivery timing. I made the mistake of assuming it would be no more than a few days. I used to work for a computer manufacturer that offered custom PCs. We would manufacturer bare bone devices and ship them to the US in bulk for quick customization of options. After all, its only Ram, HD, and Processor model that are options which must be physically installed.

After I placed the order, I received an email notifying me the order is received with an expected ship date of Sep 16th. A note underneath "United States Customs clearance may add 1 day to the estimated delivery for customized and build-to-order PCs." Well here we are Sep 19 and my computer has been in hold by US customs since Sep 13th because according to Fed Ex. "Clearance instructions from the importer are required. Recommended action: Importer must provide instructions.

Customer has requested non-express clearance.
Recommended action: No action required at this time."

I tried cancelling the order and was told I would have to pay a 15% restocking fee. I am contacting my credit card company to dispute the fees.

Ordered the laptop on 31/08/2025. Today is 19/09/2025. Still not delivered, should have been delivered on the 03/09. The company does not apologise, does not help. The only offer from support after 2 weeks, do you want to cancel the order. Raised support case. No response, though they should have responded after 48 hours. Nothing. Tried to contact them on chat again, they now does not assign anybody to me as soon as I put my email. It just says, all consultants are busy. May be they blacklisted my email in their system.

Acquistato PC da quasi 1000 euro per lavoro in ufficio ( il 95% del mio lavoro consiste nell'utilizzo del pc) a febbraio 2025 ; il pc ha dato problemi sin da subito , chiamo l'assistenza e rimango per qualche giorno senza pc in quanto nel frattempo dovevano mandare un tecnico per la sostituzione di un pezzo direttamente in ufficio. Il problema del pc consisteva nel fatto che arrivando alla mattina dopo che la sera precedente era stato spento , presentava un'icona di un lupo con scritto WOLF SECURITY con schermo nero e da li era impossibile fare nient'altro il computer rimaneva completamente bloccato su questa schermata.
Il tecnico viene, sostituisce un pezzo e sembra tutto essere ripartito , ovviamente fino alla mattina seguente quando arrivo in ufficio, accendo il pc e non va niente di nuovo. Chiamo per l'ennesima volta infuriata a dir poco il venerdì 5 settembre alla mattina , dopo una lunga chiamata l'unica soluzione urgente è che mi assicurano che entro 2/3 giorni sarei stata ricontattata; ovviamente arriva mercoledì 10 settembre, dopo 3 giorni lavorativi e mezzo e nessuno mi ha contattata; per questo motivo decido di richiamare ancora una volta. Dopo questo, tutto tace il giovedì 11 e il venerdì 12 nel pomeriggio mi viene inviata una mail dove si diceva tutto e niente , ovviamente ancora nessuna soluzione concreta e io ancora senza pc in ufficio; ad oggi ricevo risposte inutili via mail una volta al giorno , siamo a martedì 16 settembre e io sono ancora senza il mio computer dopo una settimana e nessuno pare abbia voglia di aiutarmi. In tutta la mia vita non ho mai visto un'assistenza così scadente, mi pentirò per sempre di aver fatto questa scelta , purtroppo ormai è tardi per rendere il prodotto e avere il rimborso , quello che è certo è che non acquisterò MAI più un prodotto HP , i problemi possono averle tutte le marche, l'assistenza rende un cliente soddisfatto o insoddisfato , e l'assistenza HP è inesistente , a nessuno frega niente. NON COMPRATE HP.

UPDATE: Well, I finally got this issue resolved! Apparently, one of the problems was that HP wasn't getting my emails. I just don't know/understand why that was happening. Eventually, a really nice HP guy took ownership of the issue and sorted it out.

Please be WARNED: 'HP's Price Guarantee' found on their website...

I bought a new OMNIBOOK 5 from 'HP Store UK', and two days after receiving it, the price dropped by £100! I have spent over a week trying to get HP to honour their commitment to the 'Price Guarantee'. I have had multiple phone calls to Sales and Support lines, plus emails to all of the following contact points: ukstore.postsales", "hpstoresalesuk", "hpstore-uk"

I supplied FULL invoice details and a datestamp screenshot of the website price drop to all the email contacts. I have had NO reply whatsoever from HP, even though I have email delivery receipts for all the emails sent.

The contact phone numbers given to me by HP Support Lines are just not helpful in any way, with the HP Agent/Advisor saying they cannot help. Resulting in me just being given the "telephone runaround", we've all experienced this, I am sure.

I am disgusted with HP over this and truly feel scammed by them in every sense of the word.

I have deleted my previous 5-star HP review published 3 or 4 years ago from Trustpilot, as HP is now not the same company.

Yesterday, I ordered an HP laptop from your online store via Klarna, but I noticed that the order was placed twice.

I cancelled one of the orders after receiving the confirmation email (Order Number: SCEO19297754), but I want to ensure that both duplicate orders are fully cancelled so I am not charged twice.

I have called your support line twice and waited for over 30 minutes each time, but I was unable to speak with an agent.

I purchased a PC and within a month it freezes and stop working. I bought an expensive device with good features and reasonable reviews for an online exam. Now it's not working and I tried to contact HP 100s of times by every possible method but no response. My exam is in 10 days time and I don't know what to do.

I ordered my laptop on the 8th September, had to ring customer services, as the order status was not updating.
The advisor I spoke to was extremely RUDE and unhelpful.
This made my experience with HP store and negative one.
Received my laptop on the 11th September, really happy with it so far.

Order a work station two weeks ago and it never arrived. My money are taken, not order is issued not laptop to arrive Not support on the site, the chat doesn't working, the phones are always busy. So I'm asking my self if one company can not keep their site running properly what should I expect from their laptops?
Absolutely agree with all others, there should not be stars at all...

Expérience horrible avec le HP store. Pour l'achat et la livraison rapide - pas de problème tout se passe bien. En revanche, le service client est le PIRE que j'ai jamais vu. Le laptop a cessé de fonctionner après environ 2 semaines. J'ai dû contacter je ne sais combien de services (et rien n'est clair) pour enfin obtenir une autorisation de retour de mon ordinateur (ce qui a pris 2 semaines d'échange avec le support). Mais ensuite, on me dit que je dois contacter "le revendeur" pour faire l'échange. Sauf que le revendeur en question c'est le HP store, et il est impossible de le contacter. Je ne compte même plus le nombre d'appels passé et après 2 mois, je n'ai toujours aucun solution et aucun moyen de contacter le HP store. En attendant, j'ai payé plus de 1000e pour un ordinateur qui ne fonctionnait plus après 2 semaine. Un vrai scandale pour une telle entreprise. Ce sera en tout cas mon dernier HP...

If I could I would give it zero stars.
I ordered a pc on 4th September last week and the order summary said ‘next day delivery’.
Foolishly, I imagined that it would be delivered the next day, as per eg Amazon.
But no, it appears it means ‘next day after we have got round to processing your order’
My order was placed 5 days ago, and apart from an email confirming the order I have heard nothing. The ‘track my order’ just says ‘processing’ so I asked for an update on 6th Sept which was ‘due within 48hrs’ but 96 hrs have passed and still nothing. The HP store chat bot is woefully over-subscribed (you are 25th in a queue). The HP store customer service number (+44 (0) 20 7660 3859) says ‘due to unforeseen circumstances we are not taking calls’. In other words no way of checking order status.
Altogether one of the worst customer experiences I have ever encountered? HP: WHAT is going on??

Needs to be no stars! I ordered an ink cartridge 10 days ago and was told it would arrive in 2 days. It hasn’t arrived, there has been no reply to my emails and it’s impossible to get through on the phone. HP have my money but I will have to order ink from elsewhere.

Absolutely appalling customer service. Laptop is faulty, WhatsApp customer service team will not help you after 4pm as they close at 6 and ‘they wont have time to help’. Phone team not much better. Laptop went to repair centre eventually and came back with the exact same fault. Trying to get a new repair booked has taken over a week and I’m still no further forward. I use this laptop to assist with my work as Treasurer for a charity and it’s beyond frustrating. Would never buy another product from them again!