Decided to write my book with references to the diaries I had been keeping for almost 60 years. Anne-Louise understood exactly what my remit was and I wanted to make my memory book light hearted amu... Ver más
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I am very disappointed with Story Terrace. It started out great. My interviewer was great but when it came to actually putting the book together, it seems like everything I said in the interview was h... Ver más
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It would seem that the company has a well proven web based system to guide a story teller wishing to publish his a book. I found this to be excellent together with the support team steering me throug... Ver más
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Barnaby Tydeman was assigned to me from Story Terrace as my writer for my book I found Barnaby Tydeman to be extremely helpful & knowledgeable in his advice & patient as he had to rewrite th... Ver más
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Información sobre la empresa
Escrito por la empresa
StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.
Información de contacto
133 Whitechapel High Street, E1 7QA, London, Reino Unido
- 0044 208 150 2815
- info@storyterrace.com
- storyterrace.com
4,2
Muy bueno
577 opiniones
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Use of AI rather than writer/editor…
Use of AI rather than writer/editor talent is offensive, alienating, and depersonalizing.
1 de septiembre de 2025
Opinión espontánea
Respuesta de StoryTerrace
Dear Nutmeg,
We genuinely regret to hear that your recent experience with StoryTerrace has not met your expectations. We appreciate your frustration and apologise for any distress caused during the process.
For clarity, StoryTerrace books are created through a human-led process involving professional writers and editors who conduct interviews, shape the narrative, review drafts, and refine the manuscript. We do also utilise generative technology as a supporting production tool at certain stages, including outlining, drafting support, and content refinement. This technology is intended to assist our writers rather than replace them.
However, our goal is to ensure all clients receive books that meet their expectations. We will reach out to you separately to understand the details of your experience and provide a resolution that suits your needs.
Warm regards,
StoryTerrace
Wonderful experience
Decided to write my book with references to the diaries I had been keeping for almost 60 years. Anne-Louise understood exactly what my remit was and I wanted to make my memory book light hearted amusing and maybe a bit emotional too. I love my book and the feedback I’ve had from family & friends has all been fabulous. I really enjoyed my “meetings “ with Anne-Louise and can’t thank her and the team enough.
3 de junio de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Micheal,
Thank you for your heartfelt review.
We truly appreciate you trusting us with your journey and allowing us to help bring together almost 60 years of diaries into a beautifully crafted memory book. Stories like yours are exactly why we do what we do, they deserve to be told with care, understanding, and heart.
We’re delighted that Anne-Louise was able to understand your vision so clearly and support you in shaping a book that reflects exactly what you wanted: light-hearted, amusing, and with those more emotional moments woven in too. Your kind words regarding her professionalism and dedication are deeply appreciated, and we’re thrilled to hear how much you enjoyed your meetings with her.
We take great pride in carefully matching our clients with perfectly suited writers and guiding them through every stage of the process. Ensuring a personalised and supported storytelling experience is at the heart of what we do, and it’s wonderful to know this came through in your journey.
We are equally thrilled that you are so pleased with the final book and its quality. We always strive to make our clients’ stories personal, authentic, and beautifully presented, and it’s incredibly rewarding to hear that the book has been so warmly received by your family and friends.
Thank you again for your kind words and recommendation. We're honoured to have played a part in such a personal and meaningful project.
Warm Regards
StoryTerrace
I am very disappointed with Story…
I am very disappointed with Story Terrace. It started out great. My interviewer was great but when it came to actually putting the book together, it seems like everything I said in the interview was how the editor put on paper no correcting no editing. No nothing I expected so much more, I ended up rewriting the book myself, sent the draft over to the editor and she uploaded into Story Terrace so, I wrote my own book. Now asking for another book to be written that there’re expense. If not I will take them to court!
6 de junio de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Serena,
We regret to hear that your experience with StoryTerrace has been negative, and appreciate you taking the time to share your feedback.
We acknowledge your dissatisfaction with the manuscript and wanted to provide some clarity. As part of our process, we work with our customers through revision rounds to refine the manuscript until it meets their expectations. This option was available as part of your package.
We completely respect your decision to write the book independently and recognise the time and effort you invested in bringing your story to life.
This is not the experience we aim to provide, and we take your concerns seriously. We will be reaching out to you separately to discuss your experience further and find a resolution.
Warm regards,
StoryTerrace
Professional interviews and prompt…
Professional interviews and prompt efficient help throughout the project.
5 de junio de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Hilary,
Thank you so much for your kind words.
We're thrilled to hear that our team's professionalism and dedication met your expectations. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal, so it's wonderful to know this was reflected in your experience.
Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Warm regards
StoryTerrace
This company is a complete sham
This company is a complete sham. I bought the most expensive package at almost $20,000 and within days realized what a sham the company was and asked to cancel and get a refund. Denied. It is now 5 years later and I still don’t have my books. I had the company investigated by private detectives and lawyer firms in the US and Uk. The company is a totally sham. Do not do business with them in any capacity.
26 de mayo de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Sarah,
Thank you for taking the time to share your feedback. We're sorry to hear you feel this way, and we take all customer concerns seriously.
We can confirm that a member of our leadership team has been in touch with you directly and remains committed to addressing your concerns about your project. We welcome that ongoing conversation.
Regarding the timeline of your project, as with many bespoke biography projects, the duration can be shaped by revisions, additional requests, and decisions made along the way. We work closely with our customers throughout this process to ensure the final result reflects their vision.
On the matter of refunds: we do not deny refund requests without discussion. Every request is reviewed carefully and handled in accordance with our Terms and Conditions, which are agreed upon at the point of purchase. Where the criteria are met, we action refunds and project cancellations as requested. We also respect when customers wish to continue their projects after further conversations, and only do so with their explicit approval.
We're proud to have supported hundreds of customers in preserving their stories, and our track record of 500+ four and five-star reviews on Trustpilot reflects the quality and care we bring to every project.
We remain open to resolving your concerns and hope to bring your project to a conclusion you're satisfied with. Our customers are at the heart of everything we do, and feedback like yours, however difficult to read, helps us reflect and improve. We genuinely appreciate you taking the time to share it.
Warm Regards
StoryTerrace
Excellent service.
Excellent service. Joe MacDonald was helpful, knowledgeable, personable and provided everything with skill and experience.
21 de mayo de 2026
Opinión espontánea
SroryTerrace are amazing they have help…
SroryTerrace are amazing they have help bring my story life and I’m so excited about getting my book published
Thank you for your support
6 de mayo de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Carl,
Thank you for sharing such a heartfelt review.
We truly appreciate you trusting StoryTerrace with your story. We believe every story deserves to be told with care and understanding, and we are delighted to hear that we have helped bring your story to life.
Your positive experience means the world to us, and we are honoured to have played a part in such a meaningful journey. We hope your finished book will be a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
A Thoughtful and Well-Structured Journey to Telling My Story
Story Terrace did an excellent job helping write a book about me. What stood out most was how structured and thoughtful their process was from beginning to end. One aspect I especially appreciated was the opportunity to speak with a few different authors before making a final choice. That step made a real difference because it allowed me to select someone whose thinking, communication style, and cultural understanding felt closely aligned with mine.
This careful matching process created a strong foundation for the project and gave me confidence from the start. It made the collaboration feel natural and productive, while also ensuring that my story was captured in a way that felt authentic and meaningful. Throughout the journey, the team was professional, organized, and supportive, which made the entire experience smooth and enjoyable.
Overall, their structured approach, combined with the flexibility to choose the right author, played a major role in delivering a high-quality final product. I am very pleased with the experience and would gladly recommend Story Terrace to anyone looking for a thoughtful and personalized way to bring an important story to life.
15 de diciembre de 2025
Opinión espontánea
Respuesta de StoryTerrace
Dear Jayanthi,
Thank you for taking the time to share such a thoughtful and detailed review.
We’re genuinely pleased to hear that the structure of the process and, in particular, the opportunity to speak with different writers made such a positive difference to your experience. We know how important it is to feel confident in the person you’re working with, so it’s great to hear that this helped you feel comfortable from the outset and set the right tone for the project.
It’s also really rewarding to hear that the collaboration felt natural and productive, and that your story was captured in a way that felt authentic and meaningful to you. That sense of trust and alignment between client and writer is something we place a lot of value on, and it’s wonderful to know it came through in your journey. We are equally thrilled that you are pleased with the quality of the book and the final product. We always strive to make our clients’ stories personal, authentic, and beautifully presented.
Your feedback is incredibly valuable to us, and it’s customers like you who keep us motivated to deliver exceptional service. We’re honoured to have played a part in such a personal and meaningful project.
Warm regards,
StoryTerrace
Support and Guidance to enable you to publish a book.
It would seem that the company has a well proven web based system to guide a story teller wishing to publish his a book. I found this to be excellent together with the support team steering me through the various stages. The team demonstrated their understanding of my wishes and goals enabling me to gain confidence throughout.
21 de abril de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Gordon,
We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found the process clear, well-structured, and supportive throughout your journey. Our platform creates a guided experience that helps authors feel confident at every stage is exactly what we aim for, so it’s wonderful to know this came through for you.
It’s especially rewarding to hear that our team was able to understand your objectives and provide the right level of guidance and support to help you move forward with confidence. We place great importance on listening closely to each client's needs to ensure their story is developed in a way that reflects their intentions and vision.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
A wonderful experience that exceeded my expectations.
The support that I received during the entire process of my story being captured and the final printing was absolutely phenomenal!
My writer, Brenda McIntyre put all the words on paper to my total satisfaction.
My editor, Tilly Barickman was 100% supportive and "spot on" from the beginning until the very end.
14 de abril de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Glenn,
Thank you so much for your kind words.
We truly appreciate you trusting us with such a personal journey in bringing your story to life. It’s always incredibly rewarding to hear that the process felt smooth and supportive from beginning to end, as that level of care and guidance is exactly what we strive to provide.
We’re especially pleased to hear your kind feedback about Brenda McIntyre and Tilly Barickman. We take great pride in carefully matching our clients with the right writer and ensuring they are supported throughout the entire process, and it’s wonderful to know this came through in your experience. Your kind words regarding Brenda and Tilly’s professionalism and dedication are deeply appreciated.
We’re equally delighted that the final book met your expectations. We always strive to make our clients’ stories personal, authentic, and beautifully presented.
Thank you again for trusting StoryTerrace with your story. We’re honoured to have been part of such a meaningful project.
Warm regards,
StoryTerrace
Unexpected Fun
The team were helpful and accommodating throughout. Reliving one's life can be a traumatic experience if the listener/writing partner is impatient or not on the same wavelength. I found the whole experience surprisingly enjoyable and pain free thanks to the professionalism and kindness of my writer.
4 de febrero de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear John,
Thank you for sharing such a heartfelt review!
We understand that reflecting on life experiences can be emotionally distressing at times, so it’s especially meaningful to hear that you felt comfortable, supported, and at ease throughout the process. Creating a safe space where our clients feel listened to and understood is incredibly important to us.
We’re delighted that your writer’s professionalism and kindness made the experience not only manageable, but genuinely enjoyable. Your kind words regarding your writer’s professionalism and dedication are deeply appreciated.
We truly appreciate you trusting us with your journey. Your positive experience means the world to us, and we’re so happy we could help bring your story to life.
Warm regards,
StoryTerrace
The whole experience has been very rewarding
The whole experience has been very rewarding and the end product is excellent. Very happy!
31 de marzo de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Customer,
We truly appreciate you taking the time to share your experience
We’re thrilled to know that your experience felt rewarding from start to finish, and that the final book left such a strong impression.
Creating a meaningful and beautifully crafted book for our clients is at the heart of what we do, so it’s wonderful to hear this reflected in your journey. We are glad that the final result of the book exceeded your expectations.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
When I had a request
When I had a request, they did the best to help me with that request, and I appreciate , very much, for their efforts to help me with my book
26 de marzo de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Alexis,
Thank you so much for taking the time to share another review, we truly appreciate it.
We truly appreciate your recognition of the team’s efforts. Providing thoughtful, responsive support throughout each stage of the journey is a standard we strive to uphold. So it’s very rewarding to know this made a positive difference to your experience.
Your feedback is incredibly valuable to us, and it’s customers like you who continue to inspire us to deliver the highest standard of service.
Wishing you all the best for the future.
Warm Regards
StoryTerrace
From start to finish I have been guided…
From start to finish I have been guided and supported at every step by Storyterrace. The website makes the process smooth and it is easy to see every step required and where you are at on your book journey. If you're thinking of writing a book I highly recommend StroyTerrace who offer professional, friendly and personal support throughout. Its been a wonderful experience, thank you.
12 de marzo de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Victoria,
Thank you so much for taking the time to share your wonderful experience.
We’re delighted to hear that you felt supported and guided throughout your journey, and that the platform helped make the process clear and easy to navigate. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal.
Thank you for your kind recommendation and your recognition of the care and professionalism our team delivers. Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
Working with Story Terrace on my son’s book
I used Story Terrace to get my son’s book published. We were well supported and any small issues raised were dealt with promptly. Our views and opinions were taken on board. Communication was great. The process is a lot more straightforward than I initially thought which was a relief! We worked alongside Xiaofang who made the whole process that much easier! We cannot thank you enough Xiaofang! We will definitely use Story Terrace again!
12 de marzo de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Sonya,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that you and your son felt well supported throughout the journey, and that any concerns were addressed promptly and with care. We place great importance on listening to our clients and ensuring their views are reflected. We aim to make every step of our clients' storytelling journey seamless,supportive and professional.
We’re pleased to hear about your positive experience working with your project Editor Xiaofang. Your kind words regarding Xiaofang’s professionalism and dedication are deeply appreciated.
It was a pleasure to be part of such a meaningful project, and we would be honoured to work with you again in the future.
Warm Regards
StoryTerrace
Helped to make my story come alive
Helped to make my story come alive. Took a framework and beautifully choregraphed it into some I look at with pride. A great experience , expertly lead throughout the journey!
24 de febrero de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Giuseppe,
Thank you for sharing such a thoughtful review.
It’s incredibly rewarding to know that your story was developed into something you feel proud of,this is exactly what we strive for with every project.
We’re especially pleased to hear that the process felt well guided and professionally led throughout. Supporting our clients at each stage, while carefully shaping their story into its best form, is a responsibility we take seriously.
It was a privilege to work with you on something so personal, and we’re grateful you chose us to help bring your story to life.
Warm Regards
StoryTerrace
gift of a lifetime
Wanting to make our parents’ wedding anniversary as memorable as possible, my sister and I decided to give them something truly personal — their very own biographies, bound together in a single hardback book.
What better way for future generations to understand where they came from, and the journey that shaped our family?
A biography isn’t just for the rich and famous. We felt it was a beautiful way to celebrate our parents, their lives, and the legacy they have created.
From start to finish, the entire experience with StoryTerrace was easy, professional and incredibly friendly.
This gift will last a lifetime. The memories will last forever.
10 de abril de 2025
Opinión espontánea
Respuesta de StoryTerrace
Dear Franco,
Thank you for sharing such a heartfelt review.
What a truly meaningful and thoughtful gift for your parents’ wedding anniversary—creating a shared biography is such a beautiful way to celebrate their lives and preserve your family’s legacy for generations to come. We truly believe that stories like this deserve to be told with care and understanding, and we’re honoured that you chose us to be part of something so special.
It’s wonderful to hear that the process felt easy, professional, and incredibly friendly from start to finish. Ensuring a personalized and guided experience is at the heart of what we do.
We are equally thrilled that you are pleased with the quality of the book and the final product. We always strive to make our clients' stories personal, authentic and beautifully presented.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service. We hope your book is a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
Highly recommended
The process, from start to finish was done professionally and really focussed on providing a good experience. The communication from the StoryTerrace team was polite and prompt and we are extremely happy with the finished book.
10 de marzo de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Danny,
Thank you for taking the time to share your wonderful experience.
We truly appreciate you trusting us with your journey and taking the time to share your experience. It’s great to hear that the process felt professional from start to finish. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal, so it’s incredibly rewarding to know this came through in your experience.
We are equally thrilled that you are pleased with the quality of the book and the final product. We always strive to make our clients' stories personal, authentic, and beautifully presented.
Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Warm Regards
StoryTerrace
Con they rip you off
They fabricated everything they say 35000 words is 200 pages but only 127 pages instead they rip me off they never Finnish dawn loaded my work I’m having a hard time getting my money back don’t go with this company when I ask the ghost writer put something dawn she would not or change something she says no
2 de marzo de 2026
Opinión espontánea
Respuesta de StoryTerrace
Dear Adriano,
Thank you for sharing your concerns with us.
We genuinely regret to hear that your recent experience with StoryTerrace has not met your expectations. We appreciate your frustration and apologise for any distress caused during the process.
Please know that we are taking your concerns seriously, and we are currently reviewing the details of your experience. Our team is committed to resolving this matter as quickly and thoroughly as possible. We will get back to you as soon as we have an update, please allow up to 10 working days.
Thank you for your patience and understanding as we work toward a resolution.
Warm Regards
StoryTerrace
Wanted to change a few things at the end.
I had a few teething issues with the wording in my book and wanted to change things once it had gone to print. Hariny was absolutely amazing about this and managed to get it all sorted. Thank you, my experience with Story Terrace has been a really positive one. So happy to help with any query I had.
27 de febrero de 2026
Opinión espontánea
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