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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Recently signed up and made a few withdrawals no problem at all. I did a small withdrawal this afternoon (literally around £10) straight after this I received an email asking me to provide documents,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am a member of multiple online casinos and I have to say the live chat and support from Dragon bet is top notch. Spoke to Bryn today who was quick in responding and highlighted the best way to help... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Dragon Bet will not answer my emails. They have £5000 of my money held in my account and will not release this to me, despite me giving them all the required documents they requested, which they confi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have used DragonBet for years, but had an issue with a withdrawal for the first time. Contacted customer services on a Sunday, not expecting a reply. Duncan replied instantly, understood the issue and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Casino o apuestas online
  2. también en la categoría
  3. Agencia de apuestas
  4. Apuestas deportivas online
  5. Casino
  6. Corredor de apuestas
  7. Servicio de apuestas

Escrito por la empresa

DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.


Información de contacto

Información importante

3,8

Muy bueno

TrustScore: 4 sobre 5

636 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 95% de las opiniones negativas

Suele responder en menos de 1 semana

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3,8

Todas las opiniones

(636)

326 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

This site is an absolute disgrace

This site is an absolute disgrace. Just been playing big bass splash. Got to x10 on the free spins off 20p stake. I had £130+ with 7 spins left and they suspended my account mid play!!!!! Absolute joke

3/11/26
Still no reply other than the pointless comment you’ve made to my review so clearly know one will sort it out will they. You’ve had 4 days. Please send me a deadlock letter so I can take it to the IBAS asap

29 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Jase, we understand the frustration here. Suspensions and restrictions can happen for several reasons, if you jump on the live chat or email customerservice@dragonbet.co.uk they'll get you sorted right away.

Valorada con 5 estrellas sobre 5

I had a query about a promotion

I had a query about a promotion. Antony was great so professional and helpful resolve this query. Great role model for Betdragon

29 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Thanks Jamie, we really rate Anthony as we do all our customer service staff. Thank you for the review and thank you for using us

Valorada con 1 estrellas sobre 5

Dragon Bet will not answer my emails

Dragon Bet will not answer my emails. They have £5000 of my money held in my account and will not release this to me, despite me giving them all the required documents they requested, which they confirmed to be successful.

26 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi,

Firstly please let us apologise for the way you feel you have been treated.

We can see that the compliance reasoning for the document request has been communicated along with the terms and conditions of site usage.

Please rest assured that the team are, and will continue to be, in contact whilst the review is conducted.

We appreciate your patience and expect a resolution v shortly.

Valorada con 2 estrellas sobre 5

I joined this betting site as my friend…

I joined this betting site as my friend told me it was great but I haven't had that type of experience at all I have waited 5 hours so far for my withdrawal and it just says pending still tried to chat with yous and unlike other betting companies yous don't actually have 24/7 chat the time frame for withdrawals definitely need improvements!

27 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Stephanie, we're sorry you've had this experience- it's below our expected service levels.

We process withdrawals 24 hours a day and will investigate why yours fell outside the expected timeframes. As for the live chat - it's open from 9am until 10.30pm beyond that we have a team dealing with emails.

Once again apologies for the less than perfect experience and we will investigate the route causes.

Valorada con 3 estrellas sobre 5

Recently signed up and made a few…

Recently signed up and made a few withdrawals no problem at all. I did a small withdrawal this afternoon (literally around £10) straight after this I received an email asking me to provide documents, which I expected to be fair and have sent all required documents back. However when I login to check the withdrawal, it shows it as a withdrawal and the amount of credit I had at the time, but rather than the amount withdrawnz there's a black dot there. Seems odd, all other withdrawals and deposits were fine but the one where I've been asked for documents seems to have gone missing somewhere. Fingers crossed that gets sorted

26 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Dave, thank you for the review. It may be the case that the withdrawal has taken you over a financial threshold that requires documentation. The process should be straightforward and if you face any issues please jump on the live chat.

As for the withdrawal it's likely that has now been resolved however, if that is not the case please once again feel free to jump on the live chat where the team will assist.

Valorada con 5 estrellas sobre 5

I am a member of multiple online…

I am a member of multiple online casinos and I have to say the live chat and support from Dragon bet is top notch. Spoke to Bryn today who was quick in responding and highlighted the best way to help my dogey connection. Bet was refunded naturally and Bryn was super helpful.

25 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Thanks v much, we take huge pride in our customer service team and very much appreciate the kind words and your custom

Valorada con 4 estrellas sobre 5

Good games and fantastic bonuses

Good games and fantastic bonuses. Withdrawls are very fast as well via Apple Pay. Only complaint would be is that very often the game loses connection which is a little annoying.

20 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Emma, thank you for the review and the kind words. We'll look into the connection issues. Diolch!

Valorada con 5 estrellas sobre 5

Great site super fast in all aspects…

Great site super fast in all aspects staff are friendly and great at helping solve issues I had Duncan was amazing and super efficient
Would recommend to anyone

18 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Cheers Damian, we appreciate the review and appreciate your custom

Valorada con 5 estrellas sobre 5

Really impressed

I was dealing with customer service Duncan and owning the customer service was brilliant instant reply completely understood the issue.
Says alot about a company great customer service. I really like this company they treat you right and in my years of betting some brands don't

17 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Thanks Lee having customer service agents who understand and answer quickly is really important to us.

Thanks for using us and best of luck

Valorada con 1 estrellas sobre 5

Worst site I ever been on

Worst site I ever been on, been playing for about an year now still not won anything other than very small wins, not even had a bonus in play, other sites are better won loads compared to this site,

17 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Paul, we're sorry things haven't gone your way. The games are all third party provided and run to the advertised RTP's - we have many big winners lately and lots of customers appreciate the large range of games we have.

Good luck with whatever site you use in the future

Valorada con 5 estrellas sobre 5

Fun spins on favourite slot again

Fun spins on favourite slot again, with one small issue.

14 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

thanks for the 5 stars although we're not sure it's genuine given we've had a few reviews all using similar terms

Valorada con 5 estrellas sobre 5

Signup was easy finally

Signup was easy finally, with one small issue.

13 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

thanks for the 5 stars although we suspect you are a bot -given that we've had multiple reviews using similar language

Valorada con 2 estrellas sobre 5

KYC email listed documents in a…

KYC email listed documents in a language setting I never chose, half of it wasn't even English, had to guess what they wanted.

15 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Tim - could you please give us a little more detail via the live chat, we aren't aware of anyone else reporting language issues

Valorada con 2 estrellas sobre 5

My "verified" badge vanished after an…

My "verified" badge vanished after an update, had to re-upload approved documents!!

13 de octubre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi, we don't issue verified badges - would you mind going on the live chat where the team will be able to gain a greater understanding of your issue?

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