stoveguard.com Opiniones 

I receive the Stoveguard Grip and trying it next day. Next thing you know it burnt and caused a fire. Had to put out the fire quickly. I emailed, called and left several messages and also left couple of messages on their chat but no reply for 7 days. Horrible customer support. I'm trying to get a refund and return. So far no luck.

I have called 4 times and emailed 3 times, I can’t get a customer service agent to return my call. The first time I used my stove guard pro it started on fire. I paid 300 for it. I’m very disappointed

I bought 2 Stovetop guard seeing their ads showing they can withstand heat and protect my stove from getting messy. In both occasions shortly within few months they are catching fire around the cutout areas where the burners are. I am extremely disappointed this units are not cheap. The last one I bought I paid $69 and the order ID is SG-SPFY-338280. I would like them to do something to make me happy and buy from them again.

I cannot recommend Stove Guard based on my experience. The stove protector I purchased caught fire during normal use the day after it was delivered. A product designed for use around a stovetop should not become a fire hazard after such a short period of time.
I immediately contacted the company, reported the incident, and provided photographic evidence of the damaged product. Due to the safety concerns, I requested a refund rather than a replacement. Despite multiple follow-up emails and phone calls over several months, the refund has still not been processed.
What concerns me most is not only the product safety issue, but the company's failure to resolve the matter in a timely manner despite having received documentation of the incident. Consumers deserve products that are safe to use and customer service that responds appropriately when serious safety concerns are reported.

First, if I could give zero or negative stars, I would. I ordered from Stoveguard and did not get it delivered for several weeks. Fine... But it was completely wrong with mismatched sizes of the burgers and huge (a couple of inches) gaps between the guards. After some communication with someone by email they sais they were aware of the fitment issue and working on a replacement. Several more weeks went by,with the same response. A few weeks after that i had enough and asked for a refund. They got approval for the refund, but did not actually refund the money. I eventually had to call my bank to get the funds reversed.
Horrible experience, terrible company, bad business practice.

BEWARE!
I am a professional Chef that decided to give Stove Guard a try for to poorly designed stovetops in our home and cabin. Three weeks after placing my order for two stove top covers costing more than $600 I get an email telling me that supply chain issues will mean an indefinite delay on my order. No offer for a discount, no ANYTHING. And this company isn’t openly warning consumers of this delay for their VERY expansive product on their site, which would be a VERY simply and honest remedy. Feels “scammy” to me. Cancelling order/reporting fraud to my credit card company.

I ordered a stove guard that was a new model for them. I paid my $20 deposit and was told it would be about 3 months for them to make the new design, not a problem, I would wait. I ended up cancelling the order for the stove so I called Stove Guard to cancel my order with them. Customer service told me not a problem, they would cancel my order and refund my deposit. Three months later when they were supposed to have the new model ready, they charged my credit card for the remaining order balance and here's the kicker, they hadn't even made or shipped my product, they just charged my credit card. All of this after I was assured by customer service (I use that term loosely) told me the order was definitely cancelled. I called customer service 4 more times trying to get a refund for a product they never made or shipped on a cancelled order and every time I called I was told the refund would be processed and I would see it soon on my credit card statement. I wait another 6 weeks, still no refund. Call them again, promise it will be refunded, wait two more weeks, still no refund. Finally call credit card company to dispute the charge and when going through my credit card statements, I realized they never even refunded my deposit payment. Nightmare of a company to deal with if anything goes wrong with your order. When I do get a new stove, I definitely won't be buying their product, customer service and follow through are non existant.

Their "laser cut" Stoveguard pro did not properly fit my burners, leaving huge gaps for clean up. Also, a majority of the edges were not cut cleanly so they did touch the stove or other pieces equally causing a bowed fit. You'll receive some loose metal rings that are supposed to go around your burners, but they were all too large except for one of them. Packaging was horrible as well, barely taped up the box.

Also, for what it's worth, the product is not rigid looking like it shows on their site, it's just as flimsy/flexible as the normal stoveguard grip, just a much thicker silicone.

I ordered my stove covers on Jun 6, 2026 and have still not received them as of today, 9/8/26. I have called several times and keep getting the run around. I HIGHLY DO NOT RECOMMEND ORDERING FROM THIS COMPANY!!!!

At first my experience with Stoveguard was good. I made a mistake with my original order, and they graciously sent me the correct mats. However, upon first use, the mats caught fire (no grease or oil was even a factor yet, just temperature).

Initially the support team was helpful and said they would send it to the refund team, but after 4 or 5 email attempt, months of waiting, and them reassuring me, I had to initiate a chargeback.

Stoveguard commercial is deceptive! Product looks good on a Youtube video BUT is not at all the fit and quality portrayed. I received mine and 1 day later, returned it. They were good about sending me a UPS return label, BUT, dragged their feet getting the refund issued. I finally had to dispute it through my credit card company. Advice: Don't purchase and get a way cheaper silicone liner from Amazon. Avoid the headache!

I too have had a horrible experience with StoveGuard. I bought the overly priced StoveGuard grip for my gas stove. It fit perfectly till it caught on fire in the middle burner. Luckly we were in the kitchen, it was very scary how this could have been out of control fast. I was furious that I bought a 150.00 stove liner so called restaurant quality?!?. I thought if it is great quality and will last longer that 3 years I will give it a try. The last liner I bought from them about 3 years ago when they only sold their product on Amazon it never caught on fire. It worked great. The quality has gone down to a junk, but the price is tripled. Customer service said that same thing to me about an oversized pot causing the fire. I called BS on that answer. Then they tell me that I need to use the metal rings around the burners. They don't fit! After going around and around with them for weeks. Finally, I am getting a refund they say. Horrible experience!

It caught on fire and they blamed me for using too big of a pot. Customers service refused a refund claiming that their reasoning was that it was outside of their 14 day return policy. DO NOT BUY THIS PRODUCT or give this company any money.

My original order was placed mid April 2026. Product came in mid June and didn't fit. Contacted help desk immediately and discovered they sent the wrong one. Requested it be remade and now mid August and nothing from them. Terrible service all the way around. Filed a BBB complaint against them. Don't waste your time or money ordering from them.

Unfortunately, my experience with StoveGuard Pro has been extremely disappointing and, more importantly, concerning from a safety standpoint.

The first set we received caught on fire around the middle burner. We contacted the company, and they replaced it. We gave the product another chance, but the replacement also caught on fire.

After months of contacting the company and requesting a refund—and being told we would receive a full refund—we instead received a third set. We decided to try it one final time. Within approximately four minutes of use, the third set caught on fire as well.

In all three instances, we observed the same problem: the heat caused the material to rise or lift upward until it came into contact with the burner flame and ignited. After having this happen three separate times with three different sets, I cannot recommend this product.

I will give StoveGuard Pro credit for one thing: the guards did fit our stove properly. Unfortunately, a good fit means very little when our experience resulted in the product catching fire three times.

Based on our experience, this product presents a serious safety concern, and we will not be using it again.

Received order of Teflon Stoveguard (SG) range protector ($149). Recommended by company to withstand normal high heat form burners. Used item on range 2 times after delivery. Normal cooking spill near edge of burner cover deteriorated. Contacted SG with pictures. Their "Warranty" is 14 days. Is that a realistic warranty period? Contacted SG who refuses to stand behind their product DEFECT

What an utter disappointment this product is. The pictures on the website are extremely misleading. They make it look like nearly the entire surface of the stove is covered, but for my range probably only 50% is covered. It's a complete ripoff. Had I paid $50, I might be ok with it. But for $300? Not even close. I opened the box and actually said "that's it?" And now they are charging me $15 plus I have to pay shipping to return it. Do not be convinced by their ads, and do not waste your money.

We purchase our product in July 2025. (PO # available upon request). In general, we were happy with the product's delivery, fit and performance for a while. Then areas closest to the flames started to deteriorate, then to catch fire. When contacting their helpdesk, I could document the order date, when my check cleared but not the exact delivery date. It lasted just as long as the warranty period, give or take a week . Their offer to "assist in resolving the issue" was to sell me a new one at full price. No thank you.

Inferior product. Does Not holdup to range burner heat. Item deteriorated within 2 weeks of very limited use. Melted and flaked apart.
Warranty (14 days) is worthless and Misleading.
Customer Service defends inferior material construction. Arrogant and does not respect Customers.

Terrible product. Fit was not nearly even close to my Wolf oven. At $300 I was expecting better quality-simply not worth it. Customer Service is whole other issue- it is as bad as the product. I returned my product promptly- followed all the necessary steps for a return- that was in May. No refund received, no responses to emails requesting status. I had to engage my credit card company to open an investigation. I plan to report them to the Better Business Bureau. Please avoid what I whave gone through and NOT buy this product.