Avoid! Shockingly poor customer service. Their system processed my order at 15:08 for next day delivery, but the didn't ship it "because it was after 3pm". Now the build is delayed by 3 days over the... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
called to enquire about materials needed after being let down by another company and required it very quickly. was assured it would be there in 3 days which was cutting it fine but was extremely plea... Ver más
La empresa ha respondido
very quick delivery,and did the job i purchased them for,holding up rocks on my slope rockery,
La empresa ha respondido
James and team at Basingstoke branch are super helpful, collected many times, always there to help.
La empresa ha respondido
Información sobre la empresa
- Proveedor de materiales para la construcción
- también en la categoría
- Distribuidor de acero
- Proveedor de equipos para la construcción
- Proveedor de productos de hormigón
- Tienda de herramientas
- Tienda de materiales para la construcción
Sobre Straight2Site
Escrito por la empresa
Welcome to Straight 2 Site!
Your reliable online shop when you need construction materials ...FAST! ____________________________________At Straight 2 Site, we are dedicated to providing our customers with the best products and service that the building & construction industry has to offer.
Established in 2017, we specialise in all types of building & construction products across an extensive category range.
Straight 2 Site keeps large stock holdings of popular brands such as Intersig wire chair, Kota screed rails, K-Form, TJEP, MAX wire, Timloc, ProSolve, BPC fixings and Ecoratio to ensure we can deliver products you know and trust when you need them!
Our website gives everyone from budding DIY'ers, self-builders, to trade customers and larger contractors the opportunity to purchase their construction products online at any time of the day, and not just at builders merchant's times.
We strive to ensure our customers receive the best possible service and our highly experienced and dedicated team are always happy to answer any questions you may have.
We work closely with well established and reliable logistical networks, enabling us to deliver nationwide.
We offer a *Next Working Day delivery service for all orders processed by 15.15 to UK mainland. (Isle of Wight & Grampians: 1-2 day service / Scottish Highlands & Isle of Lewis: 3-4 day service).
Información de contacto
Unit 3, Stewart Road, Kingsland Business Park, RG24 8NF, Basingstoke, United Kingdom, Reino Unido
- 01256 675011
- sales@straight2site.co.uk
- straight2site.co.uk
4,5
Excelente
365 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
quick delivery as promised and product…
quick delivery as promised and product exactly as described
17 de febrero de 2026
Respuesta de Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Respuesta de Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Respuesta de Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Useless delivery service
4 de febrero de 2026
Respuesta de Straight2Site
Hi Geraint, Thank you for your review.
May we ask for you to contact us to let us know why the delivery servcie was useless? From what we can see it was delivered and signed for within 2 days.
Many thanks Straght 2 site
I would deffo buy from them again
Very well priced and the next day delivery, what else could u ask for.
22 de enero de 2026
Respuesta de Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Respuesta de Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Respuesta de Straight2Site
Thank you for taking the time to review us James
We hope to work with you again. :D
Excellent Service
Excellent service and would have given five stars. The only slight issue was that the order arrived in two separate parts even though the order was for all the same thing. Just seemed a little wasteful of time and resources for the courier.
5 de enero de 2026
Respuesta de Straight2Site
Thank you for taking the time to review us Deborah
Great feedback.
Deliveries can be split depending on where the stock is being held and also carriers only handle up to 25kg so if the order is heavy it gets broken down.
We hope to work with you again
Straight 2 site
Respuesta de Straight2Site
Thank you for taking the time to review us Leo
We hope to work with you again. :D
Have a fab Christmas and Newyears
Wouldnt use again as although they said…
Wouldnt use again as although they said next day dekivery took 5 days and arrived to late for the job.
3 de diciembre de 2025
Respuesta de Straight2Site
Good morning, Rob. I appreciate you taking the time to review us.
We sincerely apologiwe for the delay in this delivery.
This is likely due to the time of year and DX Freight being behind on their consignments.
We truly hope you will give us another chance in the new year when deliveries have settled down.
Wishing you a Merry Christmas and a Happy New Year
from Straight 2 Site.
slow delivery
8 de diciembre de 2025
Respuesta de Straight2Site
Thank you David, for dedicating your time to review us.
We do utilise third-party carriers and unfortunately due to the season, deliveries may experience slight delays.
Wishing you a Merry Christmas and a Happy New Year
Straight 2 site
A good product at a competitive price…
A good product at a competitive price and delivered on time with no fuss
18 de noviembre de 2025
Respuesta de Straight2Site
Thank you for taking the time to review us Andrew
We hope to work with you again. :D
Extremely Disappointing Service
xtremely Disappointing Service
I had a terrible experience with this supplier. They managed to deliver my items to the wrong address, and instead of sending everything together, they shipped each item separately. One of the items never arrived at all.
They also failed to meet their next-day delivery commitment, which was one of the main reasons I chose them in the first place. To make matters worse, their customer service was extremely unhelpful—rude, dismissive, and unwilling to provide even basic information about my order.
Overall, this has been one of the worst customer service experiences I’ve had. I absolutely do not recommend using this company.
14 de noviembre de 2025
Opinión espontánea
Respuesta de Straight2Site
Good Afternoon. We sincerely apologise that your experience did not meet your expectations.
We can confirm that all goods were dispatched together via DX; however, due to the overall weight of the order, it was divided into three consignments.
One of the items was misrouted by DX and it was to be delivered to the correct address once it was in transit.
We communicated this to you yesterday, and you expressed satisfaction with the information provided.
Unfortunately, we utilize third-party couriers and we cannot guarantee the reliability of any delivery service.
We dispatch according to the requests made by our customers.
Earlier this morning, we received a phone call from you requesting the estimated time of arrival for the missing item. Regrettably, we were unable to provide an ETA at that moment, as we did not have that information available.
Our customer service team aims to avoid providing misleading information to our customers.
We have followed up with DX today and as of now, we are still unable to obtain an ETA. Please be assured that once we receive this information, we will promptly relay it to you.
Fast and efficient delivery
Fast and efficient delivery, good price and communication - recommended supplier
22 de octubre de 2025
Respuesta de Straight2Site
Thank you for taking the time to review us Brandon
We hope to work with you again. :D
Respuesta de Straight2Site
Thank you for taking the time to review us Andrew
We hope to work with you again. :D
Ordered and received within 3 days
Ordered and received within 3 days - delivered to a difficult site and left in a safe place - thank you. Also the best price and the lowest delivery charge I could find.
22 de octubre de 2025
Respuesta de Straight2Site
Thank you for taking the time to review us Alison
We hope to work with you again. :D
Respuesta de Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Good to deal with you again
15 de octubre de 2025
Respuesta de Straight2Site
Thank you for taking the time to review us Andrew
We hope to work with you again. :D
Respuesta de Straight2Site
Thank you for taking the time to review us steve
We hope to work with you again. :D
Fast no fuss service
2 de octubre de 2025
Respuesta de Straight2Site
Thank you for taking the time to review us mark
We hope to work with you again. :D
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.