Stressless Opiniones 196

Positiv: Das Leder ist absolut in Ordnung.
Negativ: Absolut keine Möbel für den Dauergebrauch. Beim Relaxsessel wie auch beim Sofa ist die Polsterung noch in der Grantiezeit durchgesessen. Man sitzt dann lediglich auf einer lederbedeckten Sperrholzplatte ohne jeglichen Sitzkomfort. Die beanstandete Polsterung wurde zwar getauscht, aber nach relativ kurzer Zeit war alles wieder beim alten.
Der örtliche Polsterer hat nur mit dem Kopf geschüttelt und abgewunken.
Ärgerlich für das viele Geld.

Stressless Mayfair power recliner failed after 18 months, To my complete joy, Stressless is replacing the chair with a non motorized version at my request. This company has proven solid on their customer relations with me. I am pleased.

Stressless Mayfair chair. $3500 and causes significant neck pain. I got it to help my lower back pain, which is does but the forward head tilt has caused major neck and mid back pain. I don’t sit in it and it’s pretty much decorative now. It’s hard to spend this much $$$ when there is no ‘try at home’ option like there are with many mattress and other furniture items. Would avoid buying one as risk of it not being suited to your body is too high.

I bought a sofa from an authorized dealer about 2 years ago. The center section of my sofa does not recline and it needs to be repaired. The dealer I purchased it from has since gone out of business and Stressless does not stand behind their product. They told me to find another dealer who might able to help me. They do not support the warranty and will not help. The other dealer in my area was kind enough to give me the number to their repair person but they are not willing to support the warranty since I did not purchase it from them. Buyer beware. Stressless warranties are only as good as the dealer you purchase it from. I took a $11,000 gamble and now I’m stuck with a sofa that is not covered under the warranty.

Stressless recliner motor started operating on its own; one time it pinned my legs under coffee table. So I called the local dealer, they said motor needed replacing and it was covered under warranty. When Mills and Thomas Furniture brought it back... new switch backwards, leather 6 shades darker and arms are different heights. It matched another chair and ottoman..Ekornes has discontinued the leather. I've been asking them for months to severely discount a new chair! They finally got back to me (months later) and think $1,000 off another chair is appropriate. Really! So I end up paying the same full price I originally paid for the damaged chair. The"set" is destroyed. The local company's attitude is they were doing me a favor, and the purchasing dealer (Goods) won't even tell me when I can expect delivery...3-4 months is the best they will estimate, while they have my additional $3,300! Used to love this company but after months and months of their BS this will be my last purchase.
Understand Fiord is just as good and much cheaper.

Ersatzteile wurden schnell und kostenfrei geliefert.
Danke!

Mir wurde schnell und unbürokratisch eine neue Gasdruckfeder zugeschickt. Auch den Hinweis auf die Montage. Das war viel einfacher als den schweren Stuhl zum Möbelhaus zu schleppen. Vielen Dank

Ich möchte heute über meine leider sehr schlechten Erfahrungen mit einem Fernsehsessel berichten. Es handelt sich um den Stressless Sam von Ekornes.
Es geht dabei auch um den Service des Möbelverkäufers meinZuhause.de.
Ich bin so verärgert, weil ich Stressless als eine Premium-Marke betrachte, die aber in meinem Fall hinsichtlich der Qualität diesem Anspruch nicht gerecht wird. Ich hatte den Fernsehsessel Stressless Sam im Jahr 2022 beim Verkäufer bestellt, geliefert wurde er im August 2022. Zunächst war ich sehr zufrieden mit meiner Wahl.
Allerdings habe ich dann im August 2022 die folgenden beiden Mängel bemerkt:
1. Der untere Teil der Fußstütze ließ sich nicht mehr einfahren und schleift seitdem über den Boden.
2. Die Fernbedienung für die Einstellung der Sitzposition funktionierte nicht mehr. Sie ließ sich nicht mehr zurücksetzen. Der Sessel konnte also nicht mehr verstellt werden.

Gemäß der Gewährleistung habe ich den Verkäufer erstmals am 30.08.2023 kontaktiert, mit der Bitte um Behebung der Mängel. Ich habe eine Beschreibung der Probleme geliefert sowie ein Video, das den Mangel der Fußstütze zeigt. Nachdem meinZuhause.de per E-Mail reagiert hatte, gab es trotzdem keine Fortschritte.
Also habe ich mich am 30.10.2023 an Stressless Deutschland gewendet, um Bewegung in die Sache zu bekommen. Obwohl ich wieder an den Verkäufer verwiesen wurde, habe ich kurz darauf das Terminangebot eines Service-Dienstleisters erhalten. Dieser erschien dann in der ersten Novemberwoche und tauschte die Fernbedienung aus. Die Fußstütze hat er nicht repariert, stattdessen einen Schadensbericht erstellt.
Danach geschah wieder nichts. Mehrfach habe ich mich an den Verkäufer gewendet - ohne Ergebnis. Am 21.12.2023 erhielt ich dann ein Paket mit einem Ersatzteil direkt von Stressless per Post. Dies habe ich unmittelbar wieder dem Verkäufer mitgeteilt, damit dieser wiederum den Service-Dienstleister beauftragen kann. Als meine Geduld im Februar 2024 am Ende war, habe ich mich direkt an Ekornes in Norwegen gewendet, den Inhaber der Marke Stressless. Unmittelbar daraufhin kontaktierte mich der Service-Dienstleister, um den Sessel zu reparieren. Der geplante Termin ist der 30.04.2024 - acht Monate nach der ersten Information über den Mangel.
Anfang April 2024 hat sich zudem die ausgetauschte Fernbedienung nochmals verabschiedet - und muss wohl wieder ausgetauscht werden. Den Verkäufer habe ich informiert, ob er das hinbekommt, wage ich zu bezweifeln.
Mein Fazit: Ich kann leider nur jeden warnen, einen Stressless Sam zu kaufen. Die Qualität scheint meiner Erkenntnis nach mangelhaft und korreliert nicht mit Preis und Markenanspruch. Zudem hat nicht jeder Verkäufer Interesse an gutem Service.

Min fjärde Stressless under 40 år. Mycket bekväm, men ganska dålig kvalitet. Min senaste med power har en kontrollpanel som är nästan omöjlig att använda. Gömd på undersidan av stolen och utan några markeringar så man kan känna sig fram. När man vill ändra stol eller fotpall inställning måste man fumla en lång stund för att hitta rätt knapp. Hur kan man konstruera något så dåligt? Jag köpte en Rolls Royce men den kom med en motor från Fiat.

Bei meinem Stressless Hocker war eine Erhöhung anzubringen, hierbei wurde der mitgelieferte Imbusschlüssel beschädigt.
Ich wandte mich an den Stressless Kundendienst (Herr Dierks), welcher mir unkompliziert einen kostenlosen Ersatz zukommen lässt.
Danke!

Sofortige Reaktion auf meine Mail - ich für meinen Teil kann nur positiv bewerten!!!

10.04.24: Ersatzschlüssel ist heute eingetroffen - Danke lieber Herr Dierks!!!
Sechs Zufriedenheitssterne für den Kundendienst!!!

My stressless recliner is the Rolls Royce of recliner chairs. Big Red swivels, glides, reclines to my utter complete and exquisite comfort. Do yourself a favor: buy one because you need it, you want it, and you deserve the very best. You will thank me.

A year ago, I would have given 5 stars as my chair is comfortable and aesthetically appealing. I was told it had a 10-year warranty. When it was 5 years 2 months old, the power mechanism on the recliner stopped working. According to the repairman a known defect where the power wiring is in the seat of the chair so sitting on it over time wears it down. They did change the design flaw so the power wiring is in the arm. Which means I need new arms / power mechanisms. Then they tell me there is only a 5-year warranty on power mechanisms. My cost to repair the chair will be over $1,000 and even with that Stressless can't guarantee the new arms will be the same color as the chair. This on a chair that cost a LOT of money and is just over 5 years old.

Bought a 2 seater and 3 seater Arion saffron fabric sofas £4200 in 2019 both show discolouring where heads have touched back seats and armrests. Spoke to Stressless they sold me a £36 box of cleaning spray which makes more marks. I have got other suites in other rooms for half the price with better quality material. All hype I am afraid.One of my worst furniture decisions ever.

Firmaet udtaler at alle fejl i sædet vil opstå indenfor de første 6 måneder og alle andre er brugsrelateret !!! Men det er da rigtigt, vi har brugt dem til at sidde i og det kan jeg så forstå at stolene ikke er beregnet til.
Vi har altså købt to dyre kvalitetsstole fra en anerkendt virksomhed, som ikke må bruges,
vores stole har vi jo kun brugt i almindelig daglig brug.
Det er en virkelig meget skuffende oplevelse, vi kunne jo dengang ligeså godt have købt billigere produkter på markedet i stedet for at satse på et produkt som vi troede var et kvalitetsprodukt.
Jeg kan selvfølgelig godt forstå at I ikke kan tage jer af al reklamationer hvis det er almindeligt at Stessless stole ikke kan holde længere end det vi har været ude for, så vil det selvfølgelig blive alt for omfattende for jer.
Vi er i hvert fald færdige med at købe Stressless produkter !

Service Belgique impeccable
Reçu mes pieces de rechange sous garanti pour un fauteuil de 7 ans !!!!
Un grand merci

Bought two signature base chairs and both have developed the same fault in that they tip forward when you sit in it. One chair is not used and repaired once and the second chair has been repaired four times and is now broken again! Highly disappointed. The fitting that joins the base to the chair is faulty! 3 years of getting this fixed, and usually takes a month to get sorted.
I am also not clear that the leather is what it should be either! Glad we had a light colour as the colour is peeling on the footstool
What a mistake to make!

In 2018 we bought 3 "Stressless View (M) Signature Chairs". It's important to note that we are "snow birds" and live six months in FL and six months in NH. The chairs are in our FL home.

In November 2023, the seat of one of the chairs started tipping/leaning to the right. We reached out to the Matter Brothers/Leather Gallery (where we bought the chairs) and got the name of someone who could repair it. After much go around that lasted several weeks (I won't even go there) on December 18th we were told we had to pay $318.33 for the part that was required, send pictures, etc. etc. etc. and they would place the order. We paid and sent the required pictures. We heard nothing for several weeks so my husband reached back out to the repairman, who checked on the status and was told that we needed more than we were originally told that we needed and they now needed more money for the next piece to be ordered. On January 26, we paid another $529.65. It is now February 12 and we have not heard anything so my husband contacted the Matter Brothers/Leather Gallery who told us that now we need to actually also order a whole new base. This is absurd...if this is what quality service is all about, we are not impressed. In December we provided pictures of the chair, under the chair, the code number that was required, and since November have paid out $847.98 only to now be told we will have to spend more money because we still don't have all the replacement pieces that are needed. As a result of my husband's pushback about having to have been waiting since November, the woman said she would check on things and get back to us - so we don't know how much more money or time will be required --- and this is before we pay for the actual repair to be completed!!!!! If we don't just ask for our money back and buy a different chair.

This is actually the second chair - the other had a different issue. In 2020 one of the chairs started tipping forward when you sat in it, we found a repairmen through Matter Brothers/Leather Gallery and he fixed it. Again though, limited use over the course of our owning it.

We definitely now question the quality of Stressless given that these chairs are not used at all for the six months we are in NH and when in FL they are used maybe 5-7 hours over the course of a day, and not every day as we often travel. At $3595/each, definitely not the quality we expected!!!! Very very very disappointed and just told a family member who was going to buy a couple of the same chairs because they liked the look of ours to find another brand, which they did.

The owner of the store was very knowledgeable and answered all our questions and concerns. We have a Reno recliner and a desk chair, love both. Today we purchased a power Max and a Mayfair recliner. Seems like some hacks posted here for some reason.

We bought from an awesome authorized Stressless store, located 3 miles from our house. We previously bought Stickley there. They deliver and set up the furniture correctly. I think many of the complaints are furniture purchased from online sellers, and not set up correctly. We have two Mayfair chairs and a Mary loveseat. None are electric. The loveseat has a fixed back. All are two years old. The chairs are incredibly comfortable. We are in out late 70s, retired, spend many hours a day on the chairs, and our back problems have disappeared. The chairs have an infinite number of positions, just like an electric chair. The Mary is not used as much, as we live in the chairs, but we are glad we purchased it. The Mary is very striking looking. My wife loves the end table, the one with the curved base. It came free with the promo, but she says she would pay full price for it.

Je n'ai jamais eu un canapé "Stressles Paloma" aussi cher et si peu confortable. Dès le début la partie siège représentait des plis dans le cuir le vendeur m'a dit que le cuir devait se mettre en place !
Des plis de plus en plus importants se sont formés et la partie mousse déformée d'où une assise totalement inconfortable. Le temps passe mais toujours insatisfait ! ! !