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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Emailed them after I received my order which was missing items. No response to this day and that was over 6 months ago. Won’t be using again or recommending to anyone

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Re : AFTER SALE SERVICE Excellent customer service in particular the promt communication provided by Scott. After 9 months the massge gun has slight malfunction so I sent the whole unit back and... Ver más

Valorada con 5 estrellas sobre 5

In April I purchased an unbranded much cheaper massage gun, which at the time I thought was quite good. It lasted 3 months then something came loose inside - it took 2 months to get a replacemen... Ver más

Valorada con 1 estrellas sobre 5

I have now received an email asking how I was enjoying the product & how to use it properly as well as an email asking “How did we do”. My answer is I still haven’t received the product. Two hours la... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de insumos para masajes

Escrito por la empresa

Train harder, recover faster, and perform better with the Stryke Recovery Massage Gun


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

496 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(496)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

No customer service

Emailed them after I received my order which was missing items. No response to this day and that was over 6 months ago. Won’t be using again or recommending to anyone

2 de enero de 2024
Logotipo de Strykerecovery

Respuesta de Strykerecovery

Hi Charbel, thanks for letting us know and apologies we missed your email. Will be processing a refund for your missing cryo-ball.
Best regards,
Scott

Valorada con 2 estrellas sobre 5

S50 massage gun.

Ordered the S50, took over 6 weeks to arrive, it’s lasted less than 18 months and requires a new battery. Ordered a battery at $70 with express postage to be told they are now on back order and have an 8-10 week wait. So all up since I ordered the gun originally nearly 16 week wait to actually be able to use it. Very disappointed and when I contacted the company, very poor customer service.

11 de diciembre de 2023
Opinión espontánea
Logotipo de Strykerecovery

Respuesta de Strykerecovery

Hi Tara,

Thank you for sharing your experience, and we sincerely apologize for the delays and inconvenience you've encountered. We understand how frustrating it is to wait longer than expected for both your original order and the replacement battery.

To help us investigate the situation with your original order, could you please provide us with your order number? This will allow us to look into the specifics and work towards resolving the issue.

Regarding the battery, we're sorry for the unexpected backorder and the extended wait time. We do our best to keep customers informed, and we have a notification on our website whenever a product is on backorder. We regret that this situation has caused such a delay in your ability to use the product. To help mitigate the inconvenience, we've processed a refund for the battery you ordered.

We're committed to making this right and improving your experience with us. Please contact our customer service team directly with your order details, and we will do our best to expedite the process and find a solution that meets your needs.

Thank you for your patience and understanding.

Best regards,
Scott
Stryke Recovery Team

Valorada con 1 estrellas sobre 5

I had to wait 10 days before my order…

I had to wait 10 days before my order was dispatched and since its dispatch I have received 2 emails asking for a review even though it is 14 days later and the product still hasn't arrived. I have no ETA for the product and it may not even make it here for Christmas.

27 de noviembre de 2023
Valorada con 1 estrellas sobre 5

Delivery is a joke.

If I was running the show, I wouldn't be sending out requests for "How did we do?" before the order from 2 weeks ago arrives on its journey from less than an hour away.
Perhaps don't go with some budget delivery company and use somebody more reputable.

3 de octubre de 2023
Logotipo de Strykerecovery

Respuesta de Strykerecovery

Hi Dean, sorry to hear your delivery has been delayed. Will chase up with our couriers today and get back to you ASAP.

Valorada con 1 estrellas sobre 5

Poor communication

I ordered a pack with 3 massage guns. When I ordered I didn’t realise one of the guns was out of stock and would be ordered on back order, which is fine. I was then told it would be approx. 6 weeks before the guns came in. 8 weeks later and I had heard nothing from the company so I emailed the person I was in contact with to see how far away the massage gun was. A week later I hadn’t heard anything so I think decided to put an equity in through the website which I still hadn’t heard anything about. It has been over a week and I am very disappointed with the communication. They are happy as they have taken my money but it really isn’t that hard to advice customers when the 6 weeks is approaching of wait times or to reply to emails

6 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy from this company!

I ordered an ice bath on 5th of April 2023. After a few weeks it had not arrived and I had received no contact or updates on the whereabouts of my order. I sent 2x emails to the company asking where my order was. No response. I called and got told they were still waiting for stock to arrive at their shop. An update on this would have been nice. I waited another 2 months and nothing - no updates, no ice bath. Sent more emails and no response again. Called again to which I was told I could have a refund that would take 2 weeks.. or wait 2 weeks more for the ice bath. I said I would like a refund. Another 2 months later I have no received a refund, nor an ice bath. How surprising! Do not buy from this shop unless you want to lose both your money and your order and be constantly left in the dark. Unaccepatble.

5 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Stryker without real competion

Stryker has bought up just about all the competition and so far has set back some of the more modern techniques, due to lack of knowledge or interest. So products such as Cartiva are being stopped, even though this product has successfully been used in Europe as an alternative to a fusion! Sometimes it is not the product, but the person using it or the wrong aftercare. Sorry, but after having used this product for 15 years successfully in Europe, we are due to failures in the US, not able to use this after May 24! Back to the barbaric fusion!

5 de agosto de 2023
Opinión espontánea
Logotipo de Strykerecovery

Respuesta de Strykerecovery

Hi Susann, this is not our company and we have nothing to do with the products you mention. We are Stryke Recovery, not Stryker as you mention.

Valorada con 1 estrellas sobre 5

Horrible, do not buy!

Worst customer service.
No warning that it would take 3 over 3 months to deliver and still NOTHING!

3 de julio de 2023
Logotipo de Strykerecovery

Respuesta de Strykerecovery

Hi Naomi, sorry to hear this. Can you confirm your order name and number and we will chase up what has happened to get this sorted for you ASAP.

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