Avoid at all costs - this is a scam company!
This company is a complete scam outfit, total fraud. Website (Stylehill.co.uk) looked legitimate, payment taken and then the merchant name appeared as “Mulberry Galleria”. Then, once the item arrived about 2 weeks later (later than promised, FedEx updates indicating delivery from China despite 2-3 day UK promise) it was obviously a fake handbag (plenty of clues, no certificate of authenticity etc). Oh and then later, I received a customs tax bill from FedEx for a… red tracksuit! Not even the handbag ordered!
I called the number on the website - it’s a mobile number which no one answers. I tried the live chat function, no response. I then emailed to ask for a refund, was wrongly told that it wasn’t eligible for a refund (despite distance sale), receive a couple of dismissive responses, which read as if written by a child judging by the style and no further responses since then.
Of course I’ll be reporting this and seeking my reimbursement but I would advise anyone to AVOID THIS FRAUDULENT COMPANY. Looking back at the terms and conditions, the poor grammar should have alerted me early on.
27 de agosto de 2024
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