Amazing product although some of the lights went faulty after nearly a year of use every day but I contacted customer service and within a day of contacting them they are posting out a new mask. Fast... Ver más
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Consulta las opiniones de los clientes
Bought the STYLPRO LED Mask in May, but unfortunately, the lights stopped working by September. I emailed their customer care team to report the issue, and I was so impressed by their response. They... Ver más
La empresa ha respondido
I had a good experience with these guys. I emailed them regarding getting a replacement bowl for my original brush cleaner as I lost mine. They asked me for a photo of the original set that I still... Ver más
La empresa ha respondido
Excellent service received. I contacted Lorraine at Stylpro as my battery had stopped working so I was unable to use my LED mask. After providing proof of purchase along with some photos - I received... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de productos de belleza
- también en la categoría
- Clínica dermatológica
- Industria cosmética
- Tienda de artículos de belleza
- Tienda de cosméticos
- Tienda de salud y belleza
Sobre STYLPRO by STYLIDEAS
Escrito por la empresa
Welcome to STYLPRO by STYLIDEAS
Owned by Lord Sugar and BBC Apprentice Winner Tom Pellereau, STYLIDEAS was founded with the goal of creating products to solve your beauty woes. Everything we create stems from real people’s issues and is always crafted with love.
STYLIDEAS brands include:
STYLPRO Beauty STYLFILE Nailcare
We want to make beauty effortless.
STYLPRO products include makeup brush cleaners that cleanse and dry your brushes in seconds, beauty fridges designed to extend the lifetime of your beauty products, the world's first electric makeup sponge cleaner, and much more.
STYLIDEAS is the logistical platform for the Lord Sugar 'A-PEN-TICE' Sugar Pen. All proceeds go to Great Ormond Street Hospital. The 'A-PEN-TICE' is not part of our day-to-day range, however we fully support all of the work that goes on at this amazing institution.
Información de contacto
4,7
Excelente
560 opiniones
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Ha contestado el 18% de las opiniones negativas
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Great customer service
Great customer service! I lost my remote for my led mask so I emailed to ask if they could send me a new one. Lorraine quickly set me up a payment link and sorted it out within a few mins. Communication was quick and effortless. Will look forward to using my mask again which is great BTW 👍
12 de junio de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear that Lorraine was able to help resolve this quickly for you! We’ll be sure to pass your kind words on to her, as she’ll be delighted to know her support made such a positive impression. Thank you again for your support and for choosing STYLPRO. We really appreciate it!❤️
DAMAGE SKIN & no response from Costumer Service
AWFUL
I bought the hydro exfoliator through asos but shipped direct from stylpro. The item was faulty and damaged my skin.
I contacted stylpro to arrange a return they DID NOT RESPOND. the only way to contact them was through the submit enquiry box and I never got a reply. I spoke to Asos and they refused to take any accountability or help to arrange contact to return or refund. Both companies seriously let their costumer down. Shameful
6 de abril de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
Hi there, thanks for leaving us a review! We're so sorry to hear that this has been your experience - we're completely dedicated to resolving this for you. We've been in touch today and are currently awaiting a response from yourself - please check it out when you get a spare moment. If you've got any questions in the meantime, we'll be happy to help.
Great customer service
Great customer service! I had an issue with a product I bought almost a year ago and they were so quick to respond and organised a replacement part straight away. I have bought many things from them over the years and will continue to knowing that their customer care is so great! Special thanks to Lorraine who helped!
8 de junio de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear that Lorraine was able to help resolve this quickly and that your replacement part is already on its way. Thank you again for your support and for choosing STYLPRO. We really appreciate it!
I received my Stylpro wavelength LED…
I received my Stylpro wavelength LED face mask for a gift a couple of months ago, unfortunately the lights started cutting out, I contacted customer services and almost instantly had a response asking for a few more details, I’m now being sent a replacement part to hopefully solve the problem. Shout out to Lorraine who picked up my email and dealt with the concern so efficiently. Definitely a good experience with your customer services department (Lorraine) Many thanks
5 de junio de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear that Lorraine was able to help resolve this quickly and that your replacement is already on its way. We’ll be sure to pass your kind words on to her, as she’ll be delighted to know her support made such a positive impression. Thank you again for your support and for choosing STYLPRO. We really appreciate it! ❤️
Hot Lash Eye Curlers didn't work
My friend and I received the Stylpro Hot Lash Eyelash Curlers, and neither of them were working. They were ordered on Debenhams, but didn't have a good experience with them. So I emailed Sylpro direct, and what a different experience. Lorraine at Stylpro replied to my email super quick, and after I had provided evidence of the purchase she arranged for replacements, which were received in very quick time. I am plased to say that both are working! In short, excellent customer service from Lorraine and Stylpro and on this basis would highly recommend the company!
22 de mayo de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear that Lorraine was able to help resolve this quickly and that your replacements are working well! We’ll be sure to pass your kind words on to her, as she’ll be delighted to know her support made such a positive impression. Thank you again for your support and for choosing STYLPRO. We really appreciate it! ❤️
Respuesta de STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service! If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Excellent service & very responsive to…
Excellent service & very responsive to email enquiries.
14 de mayo de 2026
Respuesta de STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
I had my StylPro for just over 12…
I had my StylPro for just over 12 months and am extremely impressed with the results but it has just developed a loose wire. I emailed customer service who have been fantastic and are replacing it for me. Thank you very much.
29 de mayo de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Iv used the mask for a year almost…
Iv used the mask for a year almost everyday, my skin is amazing with it . Smaller pores and less redness.
Customer service is fantastic and I would recommend for great value for money
Thank you
28 de mayo de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Great communication and delivered when…
Great communication and delivered when promised
19 de mayo de 2026
Respuesta de STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our service! If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Gets it right
Ensuring went smoothly, fast shipping & delivery with informative tracking
Would use again so can recommend
16 de mayo de 2026
Respuesta de STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our service! If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Problem solved quickly and efficiently
I had a problem with a LED mask I purchased via boots 10months ago. I reached out to Stylpro and they sent a replacement. It was a really easy process.
21 de mayo de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Quick and effective
Knew I loved this product, I was gifted the stylpro cleaning kit and needed to get a refill of the cleanser. Still amazed at how quickly and efficiently it cleans my brushes. Highly recommend!
13 de mayo de 2026
Respuesta de STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our brush cleaner! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Amazing LED mask & customer service
I purchased my LED mask when on offer on Look Fantastic and use it daily. I'm achieving great results. When my remote button got stuck I contacted the team and they responded immediately and sent me a replacement. Wouldn't expect such great service elsewhere and was expecting to be told I needed to buy the remote or a new mask! So thank you - especially to Lorraine!
19 de mayo de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear that Lorraine was able to help resolve this quickly and that your replacement is already on its way. We’ll be sure to pass your kind words on to her, as she’ll be delighted to know her support made such a positive impression. Thank you again for your support and for choosing STYLPRO. We really appreciate it! ❤️
Fast service
Brilliant customers service sorted out my faulty mask. Need to improve the battery life of the remote doesnt last long.
18 de mayo de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
Thanks for taking the time to leave a review! We're so sorry to hear that the battery on your mask hasn't lasted long - your feedback has been passed onto our product development team for reference! Do let us know if you've got any further questions at teamtom@stylideas.com ❤️
STYLPRO Customer Care - Fantastic Experience!
I reached out to STYLPRO customer services this morning as I had a fault with the handset component on the LED face mask I bought last year. Within an hour I had received a response and by the end of the day I now have a replacement on its way to me in the post. Specific mention to Lorraine from their customer service team, for her exceptional customer care! Other businesses could really learn from this company on how to treat customers, they were brilliant!
14 de mayo de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave such a lovely review.
We’re so pleased to hear that Lorraine was able to help resolve this quickly and that your replacement is already on its way. We’ll be sure to pass your kind words on to her, as she’ll be delighted to know her support made such a positive impression.
Thank you again for your support and for choosing STYLPRO. We really appreciate it!
Great customer service
When I contacted customer service after ordering through Boots and not recieving any shopping information, Lorraine was extremely quick to respond and got me the information I needed straight away.
14 de mayo de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
Thanks for taking the time to leave a review!
We're so pleased to hear that your query was resolved quickly and you received the necessary information straight away! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Fantastic customer service
I purchased the Stylpro LED mask directly from Boots, it came with a separate heated eye massager, unfortunately the eye massager was faulty, I reached out to Stylpro and received an almost immediate response and before I knew it a replacement was on its way out to me.
I can’t speak highly enough of the customer service, very quick and efficient.
I have only been using the LED mask for a week now and can already see an improvement in my skin. I wouldn’t hesitate purchasing from this company again.
13 de mayo de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
Thanks for the wonderful review!
We’re really sorry to hear that your STYLPRO Bags Be Gone Heated Eye Massager was faulty, but we’re so pleased our customer service team were able to resolve this quickly and get a replacement sent out to you.
It’s also fantastic to hear that you’re already enjoying your STYLPRO LED mask and noticing an improvement in your skin after just a week. Thank you again for your kind words and support - we really appreciate it! ❤️
Excellent customer service
Excellent customer service. Quick delivery of product. Would recommend.
6 de mayo de 2026
Respuesta de STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service and received your product quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Dealing with a defective device can be…
Dealing with a defective device can be frustrating, but this company made the entire experience stress-free. The support team was incredibly empathetic throughout the process. They took the time to listen to my concerns and ensured that the replacement device met my exact needs. Thank you for Fantastic service!
10 de mayo de 2026
Opinión espontánea
Respuesta de STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave a review!
We’re sorry to hear you experienced an issue with your device, but we’re so pleased our customer care team were able to make the process as smooth and stress-free as possible. It’s wonderful to hear that you felt listened to and supported throughout.
If you have any further questions, we're always available at teamtom@stylideas.com ❤️
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