Ordered as another manufacturer said I could reverse the door and returned it Ordered one day delivered the next very good packaging Easy to reverse door the fridge worked to temperature would reco... Ver más
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Consulta las opiniones de los clientes
This beer fridge is awsome. Came on the day Subcold said it would and really well packaged. Extremely quiet and very quick to get to temperature. Don’t understand some of the negative reviews, they mu... Ver más
La empresa ha respondido
Difficult to rate a product I haven't received. Ordered on the 12, shipment confirmed on the 13 and tracking number issued. The tracking number didn't offer a delivery date so I queried the situation... Ver más
La empresa ha respondido
Great professional service..From the purchase being straight forward. And the updates of where the fridge was and when it would be delivered... Faultless service 👌
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Información de contacto
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, Reino Unido
- 01506 440 557
- sales@subcold.com
- subcold.com
4,6
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
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Freezer never arrived
Freezer never arrived. On the plus side my e mails were answered promptly and I was refunded without fuss.
1 de diciembre de 2025
Respuesta de Subcold
Dear Jim,
Thank you for your review, and we're really sorry your freezer never made it to you. It sounds like this was down to a carrier error, which can occasionally happen despite our best efforts 🚚❌.
We’re glad to hear our team responded promptly and got your refund sorted without any hassle. If you decide to give us another try in future, we’d love the chance to provide a smoother experience.
Best Wishes,
Subcold Team ❄️
Subcold desk top cooler Easy on line purchase ,good price very…
Easy on line purchase ,good price very fast delivery and looks very good quality,overall very happy
16 de diciembre de 2025
Opinión espontánea
Respuesta de Subcold
Dear Customer,
Thank you for the great review! We're so pleased to hear your purchase was easy, delivery was fast, and you're happy with the quality of your desktop cooler ❄️. It’s always lovely to know when everything goes smoothly!
Best Wishes,
Subcold Team
This is a surprise for Xmas… it arrived…
This is a surprise for Xmas… it arrived in packaging very clearly saying what it was. Really really disappointed-considering returning it as it’s no longer a surprise. Every other gift I have ordered has arrived with very little information so that if seen it’s not a complygive away. Please consider orders the weeks running up to Xmas…especially little pink make up fridges…
13 de diciembre de 2025
Opinión espontánea
Respuesta de Subcold
Dear Customer,
Thank you for taking the time to share your feedback — we're really sorry to hear that your surprise was spoiled.
Just to explain, all appliances are shipped in their original manufacturer boxes and are not reboxed for delivery. This helps ensure safe transit and also reduces unnecessary packaging waste.
Wishing you a wonderful Christmas
Best Wishes,
Subcold Team 🎄
6L tabletop fridge
Great company and website, ordering was easy and delivery quick. The fridge is as described, quite small and very quiet. It can hold 8 cans of soft drinks and keep those nicely chilled at 5/6 degrees. Great for my daughter at uni for milk/cheese.
Delivery company left the fridge outside our front door without knocking. As it wasn’t wrapped, the box got wet. Luckily we received a mail to advise us of the delivery, else it would have been left outdoors overnight.
8 de diciembre de 2025
Opinión espontánea
Respuesta de Subcold
Dear Isabelle,
Thank you for your detailed review! We're really glad to hear you're happy with the fridge and that it's working well for your daughter at uni – perfect for keeping drinks 🥤 and essentials nicely chilled ❄️. Great to know the ordering process and delivery speed hit the mark too.
We’re sorry to hear about the delivery being left outside without a knock – that’s certainly not ideal, especially with the box getting wet. It sounds like a carrier issue, and we’ll be sure to pass this feedback along to help avoid similar situations in future.
Appreciate you taking the time to share your experience!
Best Wishes,
Subcold Team
Great Product
2 de diciembre de 2025
Respuesta de Subcold
Dear Steven,
Thanks so much for the kind words! We're delighted to hear you're happy with your Subcold product ❄️. If you ever need anything, we're always here to help.
Best Wishes,
Subcold Team
Package great service
Package arrived quickly son is delighted with it
12 de diciembre de 2025
Opinión espontánea
Respuesta de Subcold
Dear Customer,
Thanks for the lovely review! We're so pleased to hear your package arrived quickly and that your son is delighted with his new fridge ❄️ — that's what we love to hear!
Best Wishes,
Subcold Team
Great service and arrived on time
Great service and arrived on time
9 de diciembre de 2025
Opinión espontánea
Respuesta de Subcold
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you received great service and your order arrived on time. We hope you're enjoying your Subcold product and it’s keeping things perfectly chilled ❄️.
Best Wishes,
Subcold Team
Not a pleaseant shopping experience.
Not clear in photograph that fridge was white with black door. Described on box as black . I complained and was offered 10% off price as compensation - which the person who had promised renaged on.
2 de diciembre de 2025
Respuesta de Subcold
Dear Susan,
Thank you for your feedback, and we're sorry to hear about your experience. The item received was correct, which is why a refund wasn’t applicable, though we do understand the confusion around the product's appearance. The item in question has a white body and black door as described and shown in the listing clearly.
Best Wishes,
Subcold Team
Patience is a virtue
Well packaged product and seems to be functioning as expected.
Product delivered yesterday and frustrated to already had four requests for a review since the order was placed two weeks ago
13 de diciembre de 2025
Respuesta de Subcold
Dear Customer,
Thank you for your review and for your patience – it truly is a virtue! We're glad to hear the product arrived well packaged and is working as expected ❄️.
We completely understand your frustration with the number of review requests — that’s certainly not our intention. Your feedback on this is appreciated and will help us improve the experience going forward.
Best Wishes,
Subcold Team
Damaged delivery
Paid for next day delivery. Stayed in all day only for delivery not to arrive. When Fridge was finally delivered it was damaged. A piece of plastic on the doorframe was broken off. The plastic part seems very thin. I reported this and got a reply back that didn’t make sense - as though it was written by AI, but AI got it wrong. Phoned them up and was offered a replacement door and £20 refund which I accepted. Had to phone them again to ask when the door would be dispatched as no communication from Subcold. Was told the door would be delivered the next day (Saturday). Just got notification that the door will now only be delivered on Monday.
Not a good experience I’m afraid.
1 de diciembre de 2025
Respuesta de Subcold
Dear Customer,
We're truly sorry to hear about the issues you've experienced — from the delivery delay to the damage upon arrival and the lack of clear communication throughout. That’s certainly not the level of service we aim to provide, and we completely understand your frustration.
While we're glad a resolution was offered and accepted, the lack of timely updates and further delays with the replacement door are understandably disappointing. We’re taking your feedback seriously and will review it to ensure a smoother process for future customers.
Best Wishes,
Subcold Team
The freezer works perfectly but it’s a…
The freezer works perfectly but it’s a bit loud when the compressors on.
1 de diciembre de 2025
Respuesta de Subcold
Dear Customer,
Thank you for your feedback! We're pleased to hear the freezer is working perfectly ❄️, though we understand the noise from the compressor might be a bit noticeable. Some sound is normal during operation
Thanks again for choosing Subcold!
Best Wishes,
Subcold Team
A perfect little freezer
A perfect little freezer. It is surprising how much you can get in it. Found it useful to put some sticky fixers under the feet to prevent it moving when opening the door with one hand.
1 de diciembre de 2025
Respuesta de Subcold
Dear Alan,
Thank you for the lovely feedback! We're so glad to hear you're enjoying your perfect little freezer ❄️ – they really are deceptively spacious! Great tip with the sticky fixers too – clever and practical 👍.
Best Wishes,
Subcold Team
The fridge arrived damaged.
The product appears to be quite good, 60L glass door beer fridge.
Ordered from Amazon, the product arrived and the box looked in good shape. On opening the door was off and the hinges were bent. Trying to get it returned was difficult as Subcold just wanted to send replacement parts. Eventually they took it back. I ordered another one direct from Subcold, it arrived with the same issue, the door had come off in transit! This time the hinges were not bent so I fixed it. I won’t buy another fridge from Subcold. Poor packaging and they are difficult to deal with regarding returns.
21 de noviembre de 2025
Opinión espontánea
Respuesta de Subcold
Dear Chris,
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your disappointing experience – especially not just once, but twice. That’s far from the smooth and reliable service we aim to provide.
We're glad to hear you found the fridge itself to be a good product, but it's truly unfortunate that it arrived damaged on both occasions due to carrier damage. We completely understand how frustrating this must have been, particularly with the added difficulty in arranging a return the first time round. While our team may try to offer replacement parts to help resolve issues quickly, we absolutely recognise that this isn't always the right solution – and we're sorry if it felt like a hassle to get things sorted.
Your comments on packaging are being taken seriously. We’re continuously reviewing our delivery process and packaging standards to minimise transit damage, and your feedback helps highlight where improvements are needed.
Though we’re sorry to hear you won’t be shopping with us again, we truly appreciate you giving us a second chance and hope your fridge is now working well for you 🍻.
Best Wishes,
Subcold Team
Superb Mini Fridge
The mini fridge was easy to order and arrived on time. Looks very stylish and fit for purpose. Keep my milk fresh!
5 de diciembre de 2025
Opinión espontánea
Respuesta de Subcold
Dear Tim,
Thank you for the lovely review! We're so pleased to hear that your mini fridge arrived on time 🚚✨, looks stylish, and is doing a brilliant job keeping your milk fresh 🥛❄️.
It's great to know everything went smoothly from order to delivery, and we really appreciate you taking the time to share your experience.
Best Wishes,
Subcold Team
I put by mistake my old address when I…
I put by mistake my old address when I ordered and the customer service was amazing in dealing with the issue and actually send the product to the right address.
Thank you
7 de diciembre de 2025
Opinión espontánea
Respuesta de Subcold
Dear Mihaela,
Thank you so much for your kind words! We're really glad to hear our customer service team were able to step in and get everything sorted for you so smoothly 👍📦
Mistakes happen, and it's great to know we could help get your order to the right place without any hassle. We’ll be sure to pass on your thanks to the team!
Best Wishes,
Subcold Team
Brilliant small wine fridge
Brilliant small wine fridge. Exactly what we were looking for. Looks great with the smoked glass mirror door, very classy. Ideal for this time of year when you’re needing extra space. Ordering was easy and delivered quickly too. 💯 would recommend to friends and family. Our son has his eye on it already.
8 de diciembre de 2025
Opinión espontánea
Respuesta de Subcold
Dear Customer,
What a fantastic review – thank you so much! We're thrilled to hear your new wine fridge is exactly what you were after 🍷✨ The smoked glass mirror door really does add a classy touch, doesn’t it?
It’s great to know the whole process from ordering to delivery was smooth and speedy 🚚💨. Sounds like it’s already becoming quite popular in your household – your son clearly has good taste!
We really appreciate the recommendation and are chuffed to have made such a good impression. Here’s to many perfectly chilled bottles ahead! 🥂
Best Wishes,
Subcold Team
Back for another mini fridge 2nd year running!
Bought my son a beer fridge for Xmas 2024 and it’s still going strong and this year I’ve bought my grandson a 15L mini fridge for Xmas which I know he’ll absolutely love! Very good customer service too! I’d recommend a proper fridge company any day especially Subcold!
28 de noviembre de 2025
Respuesta de Subcold
Dear Amanda,
What a lovely review – thank you! It’s brilliant to hear you're back with us for a second year running 🎄👏 and that your son’s beer fridge from Christmas 2024 is still going strong 🍻❄️
We’re sure your grandson will be absolutely chuffed with his 15L mini fridge – perfect for keeping snacks and drinks cool and close by! It's always a pleasure to hear from returning customers, and your kind words about our customer service truly mean a lot.
Thanks so much for recommending us – we’re proud to be your go-to fridge company!
Best Wishes,
Subcold Team
Happy with my purchase
Happy with my purchase. Good and easy order, great product
3 de diciembre de 2025
Opinión espontánea
Respuesta de Subcold
Dear Customer,
Thank you for your kind feedback! We're really pleased to hear you had an easy ordering experience and that you're happy with your new fridge 👍❄️
Best Wishes,
Subcold Team
Happy with our Beer fridge
Replacing our beer fridge did a lot of research. Price was also deciding factor. Happy so far.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Subcold
Dear Customer,
Thanks for taking the time to leave a review! We're glad to hear you're happy with your new beer fridge 🍻❄️
It’s great to know all that research paid off and that we ticked the right boxes on both quality and price.
Enjoy the chilled drinks!
Best Wishes,
Subcold Team
Subcol Super85
We purchased a Super85 direct from Subcold after reading reviews and were not disappointed. The product is exactly as specified and was delivered the next working day (earlier than stated when ordering). The fridge is fully stocked in preparation for Christmas.
27 de noviembre de 2025
Opinión espontánea
Respuesta de Subcold
Dear Rachel,
Thank you so much for the brilliant review! We're delighted to hear that your Super85 arrived ahead of schedule 🚚✨ and lived up to expectations.
It’s fantastic knowing it’s already fully stocked and ready for the festive season – sounds like you’re all set for a cracking Christmas! 🎄🍻❄️
We really appreciate you choosing to order directly with us and are so pleased we didn’t disappoint. Here's to chilled drinks and good times over the holidays!
Best Wishes,
Subcold Team
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