Very disappointing experience
Very disappointing experience.
Their Meta ad account line was restricted, which resulted in all ad accounts connected to that line being restricted and the funds being frozen. Because of this, they have now been holding my money for around 4 months.
They refuse to return my funds unless Meta first refunds them. In other words, they are making their customers carry the financial risk of an issue involving their own Meta setup.
The most concerning part is that there is currently no indication that Meta will refund them. If that never happens, based on what they have told me, I may never receive my money back either.
I find it completely unacceptable that customer funds can be held for months with no clear resolution or refund timeline. After four months, I still do not have my money back.
I would strongly recommend being very careful before depositing significant funds with this agency.