Bought a 18 pair black hex dumbbell set only to receive a rack that isn't as advertised on the website–the double center stand is replaced with a single one unlike the advertised photo. Additionally... Ver más
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Consulta las opiniones de los clientes
I have received the wrong amount of weights and have been trying to resolve this issue for a long time, I can't do my workout with an odd number of weights and their support takes many days to reply,... Ver más
Sumo Strength gear is good quality at really reasonable prices. Customer service is great, very responsive, quick to answer any questions. I could not be happier with my purchases (wall mounted rack,... Ver más
Ordered the small parallettes on a Tuesday, arrived on the Friday (fast delivery). The parallettes themselves were firm and easy to assemble. They are rather sturdy however, the contraption at the bot... Ver más
Información sobre la empresa
Escrito por la empresa
Sumo Strength is a family-owned and operated strength and fitness equipment supplier based in Braeside. The team at Sumo strength are experts in their field and the entire range of 300+ products have been designed in-house. Here at Sumo Strength, we believe that Strength and Fitness is for all, so we have worked tirelessly to develop a range of strength and fitness equipment that caters to athletes of all levels. Whether your fitness journey has just begun, or you have been training for years, we have made it our mission to provide you with the very best.
Información de contacto
Crn Boundary Rd & Industrial Drv, 3195, Braeside, Australia
- +61 (03) 9020 6076
- sumostrength@aquilia.com.au
- sumostrength.com.au
3,7
Medio
198 opiniones
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Great product and customer service.
4 de diciembre de 2022
Only received part of my order and am…
Only received part of my order and am still waiting to be emailed back about it.
4 de diciembre de 2022
Respuesta de sumostrength.com.au
Hi Jade,
On occasions, the freight companies can break up orders and part ship on multiple days, you can check the tracking code to see if this is the case on your order.
With that being said, I have notified our customer support team to look into this and make sure you receive all the items you ordered.
We appreciate your patience during this extremely busy time of the year.
Kind regards,
The SUMO STRENGTH team.
Fast delivery and great customer…
Fast delivery and great customer service and most importantly a great product!
14 de noviembre de 2022
Damaged and poor customer service!!!!!
My order arrived damaged and the packaging for delivery was all damaged and open on one end with exposed screws. Injured my finger on one of the screws as well. Barbell is cracked and damaged on one end not to mention absolutely filthy.
I have made an email complaint as I have paid for an expensive product and $19 in delivery for it to show up damaged. I am yet to get a reply. What a joke. I am not gifting a damaged product to my sister. Needs to be sorted.
25 de noviembre de 2022
Respuesta de sumostrength.com.au
Hi Celine,
I'm sorry your experience has not been at the level we aim for. We work very hard on our products to make sure they are the best gym equipment products available in Australia.
Our customer service team has been notified and will reach out in the coming days regarding your issue.
We appreciate your patience during this extremely busy time of the year.
Kind regards,
The SUMO STRENGTH team.
Too thick and inappropriate to use
10 de noviembre de 2022
Respuesta de sumostrength.com.au
Hi Happy Customer,
Our customer service team will reach out in the coming days regarding your issue.
We appreciate your patience during this extremely busy time of the year.
Kind regards,
The SUMO STRENGTH team.
Great product
Great product. The team was really helpful when I called. Would definitely buy from Sumo Strength again
9 de noviembre de 2022
Great product, slow dispatch and delivery
Product is great however, you wouldn't want to be in a hurry to receive it.
23 de noviembre de 2022
Good product quick and easy…
Good product quick and easy correspondence quick as possible dispatch and speedy delivery
3 de noviembre de 2022
I am seeking legal advice
I still haven’t received what I ordered, despite it costing over $1000. My next action will be to contact the department of fair trading.
20 de noviembre de 2022
Respuesta de sumostrength.com.au
Hi Michael,
Please accept our sincere apologies for the inconvenience caused. We work extremely hard with our freight partners to ensure they deliver a high level of service.
Our customer service team will be in contact with you to sort out this issue and if the product cannot be located we will send out an urgent replacement.
Sorry for the small delay, we appreciate your patience during this extremely busy time of the year.
Kind regards,
The SUMO STRENGTH team.
Quick delivery & great quality
Quality equipment and insanely fast delivery - arrived within 7 business days which is so quick for being the other side of the country!
17 de noviembre de 2022
Blue dye is coming off the disc onto my…
Blue dye is coming off the disc onto my white carpet
19 de noviembre de 2022
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