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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First and foremost the Sunnylife product is beautiful. I bought two pieces. However, some children decided to use the pool chair as a trampoline and the fabric tore. I immediately ordered another chai... Ver más

Valorada con 1 estrellas sobre 5

I am placing my first order with Sunnylife this year, purchasing items for the swimming pool—three items in total. Unfortunately, two of them are defective. The first item is a balloon with a swan... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered two Luxe Lie-On Loungers in Rattan from SunnyLIFE and they are beautiful. The quality is great and they look very high end. Customer service is extremely helpful and responsive. I highly rec... Ver más

Valorada con 5 estrellas sobre 5

We love our Sunnylufe Luxe Lie-On Lounger! Originally had it in olive and after much use, the cover began to tear. As soon as I reached out to Sunnylife to inquire about ordering a new cover, they (... Ver más

Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de decoración e interiorismo
  3. Tienda de accesorios de moda
  4. Piscina

Escrito por la empresa

Designed for a life lived under the sun, SUNNYLiFE is the world's leading summer lifestyle brand. Born on the beaches of Sydney in 2003, the brand was established with a simple goal: to share Australia’s authentic summer style with the rest of the world. Today our products can be found on beaches, in pools and at sun drenched holiday destinations across the globe. SUNNYLiFE is recognised for its vast seasonal collections featuring every must-have summer item imaginable. Bold graphics, show-stopping prints and trend-setting packaging are all part of our trademark look. We are continually committed to creating a range of sunny essentials that deliver on innovation, quality, style and functionality; the perfect summer lifestyle solution.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

161 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 37% de las opiniones negativas

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4,3

Todas las opiniones

(161)

69 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good products and outstanding service

The products are very beautiful and exactly as pictured. In addition, there is prompt delivery and, above all, great service. I have rarely experienced this before. The answer came promptly and with it also help, as in my case. Many thanks to the Sunnylife team! This will certainly not be my last order.

30 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing products and service

Amazing products and service. Lene immediately responded when I realised I had made a mistake with my order, everything was resolved within the hour, and we are all set for the best ever pool party! Fan for life....

23 de junio de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Belle finition de matelas mais décolore…

Belle finition de matelas mais décolore très vite malheureusement. Donc plus du tout le même aspect

22 de junio de 2025
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Anne-Sophie,

Sorry to hear that. I've sent you an email in hopes of getting this resolved for you. If you don't see it come through, please check your junk and spam folders.

Chris and the team at SUNNYLiFE

Valorada con 1 estrellas sobre 5

Very disappointed

Was so excited to receive the products as the website is fab BUT within a week the colour completely faded.
The pale blue stripe is now unrecognisable. A crime to charge this much and to make pool toys which fade immediately

23 de mayo de 2025
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Lisa,

I'm sorry to hear that your Luxe Lie On Lounger faded. I've reached out to you via email and look forward to getting this resolved for you.

Chris and the team at SUNNYLiFE

Valorada con 5 estrellas sobre 5

Ich habe 2 Lounger bestellt

Ich habe 2 Lounger bestellt. Die Qualität ist sehr gut, leider hat sich aber die Farbe verändert. Die Firma hat auf meine Reklamation am gleichen Tag geantwortet und hat mir ein zufriedenstellendes Angebot gemacht. Sehr guter Service und sehr guter Umgang mit Kunden.

18 de junio de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Il ne donne pas d'étiquettes prepayées…

Il ne donne pas d'étiquettes prepayées pour les retours et ça coute la peau de c*** de renvoyer au Pays Bas attention !!! de plus mefiez vous les couleurs sur photo ne ressemblent en rien à ce qui arrive un truc rose arrive beige .........

6 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Just made up my mind!

Just made up my mind.. i was going to buy your cabana.. no way.. you guys are dodgy.. thanks everyone for not letting me go through what you all have.. im sorry to hear.
Phew dodged a bullet

6 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

amazing customer service

I ordered the twin lux float for my little sister for Christmas. She opened it on Christmas and one of the headrest weren’t attached and where it was supposed to be attached. There were two small holes. It’s still inflated and we were still able to use it on Christmas Day, but the next morning I sent them an email on Boxing Day and they responded at 8:30 am in the morning and by 12 pm lunchtime they had ordered a second one to be shipped to my house free of charge and we are still able to keep the original one. They all have repair kit in it so we were able to easily repair the floaty and now we have two, the customer service was really really quick and very kind and I really appreciate how quick it was considering that it was Christmas and Boxing Day. The product itself is beautiful high-quality and I love it and so does my little sister. The whole family’s been using. It definitely will order again in the future.

26 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer support and assistance, 5 stars

i ordered two items for my kid, we were leaving to overseas within a week; however, i needed urgently exchange the item and work through the details. Sunny Life team responded to my emails within an hour in the same day, shipped replacement (express shipping) the next day, did an outstanding job resolving my inquiry, great team, great customer support and good products, my kid was very happy with the purchased items.

9 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sadly

Sadly, such poor quality. Beautiful products but all items I’ve bought from Sunnylife have broken/rusted/deflated within hours of use. Disappointing and I will not be buying this brand again.

15 de diciembre de 2024
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Peita,

I'm sorry to hear that you've had a negative experience with SUNNYLiFE products.

Please reach out to our customer service team at hello@sunnylife.com with your order details and any faults so we can assist you.

We look forward to getting this resolved for you.

Chris and the team at SUNNYLiFE.

Valorada con 1 estrellas sobre 5

DO NOT BUY

I recently purchased 2 products from Sunnylife, and I am extremely disappointed with the quality. We took the items on holiday with us and within 30 minutes of using the Rio Bat catch ball and bats rio, the ball was broken and the glue had dissolved breaking apart the bats. To make matters worse, customer service was unresponsive when I reached out for assistance. I understand that things can occasionally go wrong, but the lack of support and the defective product left me frustrated. I will not be purchasing from Sunnylife again and cannot recommend their products based on this experience.

Save your money and look elsewhere

8 de octubre de 2024
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi There,

I'm sorry to hear that your beach bat set was faulty. If you have not received a response from our customer service team, it is very likely that our reply has ended up in a junk mail folder. All customer service enquiries are answered within 24 hours.

If there is nothing in your junk or spam folder, please reach out again at hello@sunnylife.com.

We look forward to resolving this for you.

Chris and the team at SUNNYLiFE

Valorada con 1 estrellas sobre 5

Wow sunnylife ...horrid

Wow sunnylife, your reviews are mostly negative ... and here is 1 more !
The quality of your products is DISGRACEFUL!!!! For the price you are charging people is criminal!
Your customer service provides no assistance nor do you take responsibility for your horrid, faulty products! Atrocious! Will never buy from you again and will steer people away from.your products forever more.

6 de diciembre de 2024
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Gabi,

Thank you for your review. I'm sorry to hear that you had a negative experience with your Inflatable Pool. As stated in our Faults and Refunds policy online, we do require proof of purchase before we can offer a refund or replacement.

I have just followed up with you in a effort to resolve this issue. Please keep an eye on your email inbox.

Chris and the team at SUNNYLiFE

Valorada con 1 estrellas sobre 5

I bought cooler and the zipper was…

I bought cooler and the zipper was broken after one time of using it. Tried to contact them several times, sent emails... but no reaction

15 de mayo de 2024
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Catarina,

I can see that our customer service team have responded to your enquiries however they may have gone to your junk or spam folders. I've just sent another email now.

If you could respond to that with the requested details we'll look into getting this resolved for you.

Chris and the team at SUNNYLiFE

Valorada con 1 estrellas sobre 5

Ridiculous customer service!

Ridiculous customer service!! Does not reply to emails and has a phone number but apparently no one to answer it! How many people work in your customer service team for you to just ignore emails and calls. I never received my order and I’ve been trying to contact you for over a month now. Order is 28039

15 de septiembre de 2024
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Porshce,

I'm so sorry for the delivery issues. I can see that your enquiry has been responded to and a refund was processed for the missing delivery.

Chris and the team at SUNNYLiFE

Valorada con 1 estrellas sobre 5

Horrible company to do business with

Edit: This was for order# SUN5236
I have an email chain showing the correspondence with customer service regarding the refund. I was told to cancel the PayPal dispute and a refund would be given. Then once I cancelled the dispute I was told only a partial refund would be given. Several emails were sent and I did not agree to a partial refund, but that is what was issued. Very disappointed in this transaction. Poor quality product and damaged when it arrived. The emails were poorly written and unprofessional. I felt almost bullied to take the partial refund. If needed I can forward the emails. Please advise where I can send them.

Horrible company to do business with!

Negative 10 stars!
Product arrived damaged and broken. Company refused to help unless PayPal dispute was dropped. Big mistake on my part. After I dropped the dispute they refused to refund full amount. Instead agreed to refund 70%. Hasn't arrived yet. Would never purchase from them again!

25 de julio de 2024
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi There,

I'm sorry to hear that your order arrived damaged.

When a PayPal dispute is raised, the funds are put on hold and we are unable to process any refunds on the order.

I'm unable to identify your order based on information provided. If you are able to share more information, I'd be happy to look into this for you as it is not our policy to provide partial refunds on items that have been damaged in transit.

EDIT: Thank you for the extra information. I'm unable to locate any orders under #SUN5236. Could you please forward any correspondence you have to hello@sunnylife.com and ask for Chris. I look forward to getting to the bottom of this.

Chris and the team at SUNNYLiFE

Valorada con 1 estrellas sobre 5

Worst quality ever

Worst quality ever! Customer service was not helpful. If you must buy one of their products, by from a reseller like David Jones. Even when the product was defective, they would not offer a refund.

3 de septiembre de 2024
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi There,

I'm sorry you had a negative experience with your SUNNYLiFE purchase.

I'm unable to identify your order with the information provided, but all purchases through our online store are covered by a 12 month warranty. If proof of purchase and proof of fault is provided to us we are happy to offer a replacement or refund depending on stock.

Chris and the team at SUNNYLiFE

Valorada con 1 estrellas sobre 5

The chairs were beautiful when we first…

The chairs were beautiful when we first got them BUT after just a few weeks the wood on the chairs mildewed. They’re made to be outside so it’s crazy it did this. I haven’t ever had a chair do this especially one that costs so much. I’ve been disappointed with this purchase.

21 de abril de 2024
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Shawn,

I'm sorry to hear you've had a negative experience with your SUNNYLiFE Chairs. Please keep an eye out for an email from our customer service team.

Chris and the team at SUNNYLiFE

Valorada con 1 estrellas sobre 5

Sellers item arrived damaged

Sellers item arrived damaged. Refuse to issue refund unless I drop the Palpal dispute. DO NOT DO THIS EVER.... you will not have any recourse to get a refund if you do as PAYPAL closes the case and you cannot reopen it. This is a shady overseas company and they sell crap that is not worth what you pay.

18 de agosto de 2024
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Jason,

I'm sorry to hear that your item arrived damaged. I'm unable to see any SUNNYLiFE orders with the details provided here, but once a PayPal dispute is opened we are not able to provide a refund. The dispute needs to be resolved by PayPal.

Chris and the team at SUNNYLiFE

Valorada con 1 estrellas sobre 5

Their products are cheaply made

Their products are cheaply made, poorly constructed and not properly packaged for shipping. My challenge coin display arrived very damaged and their only solution was recommending that I repair it myself. Also, unwilling to offer any refund, even after following their instructions on sending photos. They are a scam

29 de julio de 2024
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Chuck,

I'm so sorry for you shopping experience. It sounds like you may be looking for a different brand as we don't sell any product that matches "challenge coin display" and our customer service team would not advise you to repair something that arrived damaged. If this was definitely a SUNNYLiFE purchase, please reach out again at hello@sunnylife.com.

Chris and the team at SUNNYLiFE

Valorada con 1 estrellas sobre 5

Beach chair not fit for use

Bought a beach chair to take on my holiday of a lifetime...so disappointing. I didn't mind paying extra for a a quality product. But after 10 uses the seat seam has frayed on both sides and the chair no longer holds position, just collapsing when I lean back. It cost over £100 and is totally useless. I emailed them a few days ago and not had a reply, hence me putting it on here in the hope I get a response.
I'm UK based and very disappointed. I thought I'd be a customer for life.

25 de julio de 2024
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Stephanie,

I'm so sorry for your experience with your SUNNYLiFE Beach Chair. Please keep an eye on your email inbox for an email from our customer service team.

Chris and the team at SUNNYLiFE

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