Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Please ignore all negative reviews about customer service, these guys are great. Unlike some say, you can speak to them on the phone, but the easiest way to communicate is via email. They ALWAYS respo... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Seriously. You have guts to answer that way. You mess up with one delivery but it makes issues for a lot of people, contractor, tilers, plumbers, electricians, skimmers and owners etc. and you expe... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Easy website to navigate and prices have some good discounts. The goods arrived in perfect condition and well packaged. However, pricing structure is a bit strange whereby a Hansgrohe thermostatic sh... Ver más

Valorada con 5 estrellas sobre 5

Best price for top quality bathroom items. Ordered a replacement Villeroy Boch toilet seat, came in a reasonable timescale and very well packaged. Have ordered a bigger group of items in the past whic... Ver más

Información sobre la empresa

  1. Reformas de baño

Escrito por la empresa

Your online partner in bathroom and kitchen products. With +300,000 products from quality brands such as Villeroy and Boch, Grohe, and Hansgrohe we help you realize your dream bathroom and kitchen!


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent customer service

I ordered several large items, it turned out I made a few mistakes with the Geberit toilet frame, which was entirely my mistake. I contacted Super Bath over the weekend and at 8:30am Monday morning Léo was already looking at it. It was all sorted out quickly, full refund given, no wrong items sent out. This was excellent customer service, Thank you Léo.

14 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shoddy customer service

Superbath stated that the items I ordered were in stock, I ordered them 10 days ago, they now say that the items will be delivered in approximately 3 weeks and they refuse to cover the cost of 2 deliveries

31 de julio de 2023
Opinión espontánea
Logotipo de SuperBath.co.uk

Respuesta de SuperBath.co.uk

Hello Jane,

We are sorry for the inconvenience.

The items you ordered are in stock, but you ordered multiple quantities and we do not have enough at the moment.

We ordered them from the manufacturer and we will send them to you as soon they come.

However, if you do not wish to wait, you can request a refund.

We will be more than happy to assist in any case!

We wish you a wonderful day!

The Superbath Team

Valorada con 5 estrellas sobre 5

Great experience - thanks again.

I had a great experience at SuperBath. After moving house, I could not find a toilet seat that fit the toilet because it had awkward dimensions. SuperBath was the only website to stock the one I needed. I enquired via email to check they definitely had the item in stock and received a prompt and friendly response. When I ordered the toilet seat, I was able to follow clear tracking updates for the delivery to my front door. The product was also carefully packaged.

I just want to say thanks very much again. I was going mad as I had almost exhausted all options of completing the bathroom! I will definitely use SuperBath in future.

13 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent communications and service. Great prices. Recommended.

Excellent service and good communications from the staff at SuperBath at every stage of the process. I ordered over £2,500 of bathroom equipment. Some of the items had a long lead time, but the whole delivery came very securely packed and on a pallet.

This is a German company, but many of the items they sell are manufactured in Germany so I don't see this as an issue. Their prices are very competitive.

There are several negative reviews on Trustpilot, but that was not my experience. I would very happily use them again and highly recommend them.

26 de junio de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Not a UK business!

The UK website is misleading because products are shipped from Germany and given a choice I would always order from a company that is really UK based and ship stock from a UK shop or warehouse.

11 de junio de 2023
Opinión espontánea
Logotipo de SuperBath.co.uk

Respuesta de SuperBath.co.uk

Hello Mahomed,

Our warehouse is in Germany and you can find this information on our website.

We wish you a lovely day!

The Superbath Team

Valorada con 1 estrellas sobre 5

Awful service

Awful service. I ordered a toilet frame and it never arrived. Supposedly tried a few times to deliver the item but failed. They blamed the delivery company and when i asked for a refund they said they have to wait for the item back. God knows, they might have lost it for all i care. Its been over 2 weeks now and i still have not received the refund. I would say this is a scam

20 de junio de 2023
Opinión espontánea
Logotipo de SuperBath.co.uk

Respuesta de SuperBath.co.uk

Hello Babis,

We are sorry for the delay from our delivery partner!

However, we were a bit surprised to read this comment.

You mentioned that 14 days had passed and you did not receive the refund, but actually only 4 days had passed.

We wish you a lovely day!

The Superbath Team

Valorada con 5 estrellas sobre 5

Bathroom Accesories

I ordered a couple of items from this supplier for the first time. I found this supplier very efficient as well as delivery time. I would recommend it.

9 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class

Read some pretty negative reviews but decided to give the a go. Ordered £700+ plus of Geberit bathroom stuff and can't fault the service I received. Communication at all stages was first class although the first email was in German which I managed to translate. Following were all in English and covered all stages from despatch in Germany through to delivery in north yorkshire. One item had been damaged in transit and without any drama it was replaced and received within the week. All round first class.

24 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cheapest price and great service

Very good price and good delivery time. I was always kept informed of where my order was. Best price online by far. Was worried after reading the reviews online but I can honestly say I will be ordering again thanks

28 de abril de 2023
Opinión espontánea

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