Supercloset Opiniones 

358
•
TrustScore: 2 sobre 5

1,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered nutrients with delivery between 10/25 and 10/27/26. Package hasn't been sent 2 numbers they have listed are out of order. I filed a case through their portal twice stating someone would be c... Ver más

Valorada con 1 estrellas sobre 5

Took an extra 2 months to arrive, “secure” closet came without a key . Quality Assurance Checklist didn’t even have the right customer name on it . To this day, I am never able to reach anyone on the... Ver más

Valorada con 2 estrellas sobre 5

Order was very late without follow-up. Due to being late I had asked for coordination for delivery as I have upcoming travel which was ignored. Package arrived fine although a 10-port power stri... Ver más

Valorada con 2 estrellas sobre 5

So after using the systems for about 2 months now, its really not that great. Very difficult training plants to max yield using a superponic. Net trellis is cool and all but u can't do much LST traini... Ver más

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Información sobre la empresa

  1. Vivero
  2. también en la categoría
  3. Tienda de muebles

Información proporcionada por diversas fuentes externas

SuperCloset is home to the best Indoor Hydroponic Grow Cabinets and Vertical Growing Systems in the World.


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

358 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,8

Todas las opiniones

(358)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

SuperCloset Is 100% 🔥

Excellent Products & Service. Supercloset knowledge based sales culture gives a pressure free experience that explains systems & processes overall. From first call to production of my build to shipping was A+. My sales rep McMahon was professional and had a ton of knowledge on the supercloset brand. I was updated on every step with perfect communication throughout. The product line is the Tesla of the grow industry always perfect In construction and smart in features. I am a repeat customer since 2012 all my expansions start with supercloset.

27 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

supercloset grow room

I am not usually a review writer, but I wanted to give credit where it is very well deserved. My husband and I were shopping for best options to grow at home any time of year, and we came across super closet. We decided to call to see if there were some recommendations to guide us in the proper direction. What a great experience!!!
First of all, I did have some trouble getting through, but I kept trying back. When I got an answer, it was a gentleman named McMahon Newton. He spent over an hour and a half with us discussing the various product options, as well as what he recommended. It was very calming to feel like someone that knew their products and how to care for the products you can produce with them. It was a great all together. He is an expert grower, and proficient to say the least. He will absolutely not up sell you anything. You will be very pleased with the customer service this company provides. As a customer that purchased from them, I get continued grow support! I have used it too! I’m a first timer. I am not an avid grower of anything, so I need a lot of codling.
My items have taken longer than expected to arrive, but within their promised delivery time frame. (COVID-19 has caused shipping delays everywhere.) I cannot comment about the products yet, but super loser carries the best of the best. Kind LED, lotus nutrients, and gorilla tents to name a couple. If you want quality products and excellent customer service; SUPERCLOSET all day long. Thank you McMahon for your continued support and guidance. -Jen V

25 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

2nd Customer Service Experience

I had another great experience and felt like it deserved another review.

When I first received everything in my 2x4 super tent hydroponics system I was very overwhelmed on trying to figure out how I wanted to set it up, but once I talked to McMahon on the initial set up, it was just me over thinking every step, and he put my mind at ease.

I recently had my seedlings sprout and i was super nervous because I couldn't tell if they were ready to be transplanted, and then I started to get overwhelmed again because I dont have experience with an led light, or growing for that matter.

The reason I was so overwhelmed was only because I wanted to see if I could do it all by myself, and I kind of felt like my questions were too stupid to call in and ask their support.

Yesterday, I wrote up a list of questions and I was speaking with Miles. After speaking with Miles, I came to the conclusion that I should have just called them from the beginning because I overthink too much. Miles walked me through all of my questions, and threw in valuable information that answered questions that I never thought of even asking. The question I had that I felt was a stupid question was, how do I fill up the reservoir once its all built? He gave me 3 possible solutions to fill up the reservoir.

Never once in both of my experiences with McMahon and Miles did I ever feel like they were just trying to rush me off the phone and get to their next sale. Miles said "I have 2 hours left on the clock, and if you need to talk to me for the next 2 hours, i'm all yours" when he said that it made me feel a lot more comfortable and relaxed for the next steps in the process. Obviously a salesman cares about his sales, but both experiences I had you can tell there was more care that their customers were satisfied and relaxed. Thank you both again!!
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PS There are some low reviews on here for 1-3 stars, and they are about shipping. Those reviews can be safely ignored. There is a warning on the homepage, and a warning before you check out, that due to covid and supply chain issues a complete package can take up to 30 days to arrive. They also use UPS as their carrier so any shipping issues caused by UPS is in no way SuperClosets fault.

25 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shipping is a nightmare

Well we haven't recieved our order yet but we have waited more than a month and had many issues with shipping so far, disappointed in the lack of communication and the fact that there is no tracking number or any notifications about shipping at all from Supercloset... don't know when or if we'll receive the order

20 de junio de 2020
Opinión espontánea
Logotipo de Supercloset

Respuesta de Supercloset

Hi Sara, we apologize for the delay in shipping your order. Due to increased demand and limited staff availability due to Covid-19, we experienced a period of longer than usual processing and shipping times. We appreciate your patience and understanding during this challenging time.

Valorada con 5 estrellas sobre 5

McMahon saves the day

Initial order was short shipped with no notification and I wasn’t happy. McMahon followed up with me on the missing item and got it shipped out to me right away. He also provided the links to the installation instructions as I noted that only the tent instructions were included.

In an effort to make me confident that they were the number one brand on the market, he even cut me a great deal on an LED light for my Gorilla tent, but threw some swag in a box to boot.

Atta boy McMahon 🤘🏻

14 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

A breath of fresh air

Customer Service is hands down the best you could ask for. If there was an issue with my order they let me know right away. I also received a call after my order arrived to make sure everything arrived in good condition. Going over the fulfillment sheet I could see that the warehouse was diligent in their quality control and was extremely satisfied. Will order again! 10/10

9 de junio de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Needs more detailed instructions

Needs more detailed instructions. Very vague instructions on everything.

6 de junio de 2020
Opinión espontánea
Logotipo de Supercloset

Respuesta de Supercloset

Hi Michelina, please refer to our instructional manuals and videos available on our website here: https://supercloset.com/instructional-manuals-and-videos/ - If you need any additional assistance, please don't hesitate to let us know. Thank you for shopping with SuperCloset!

Valorada con 5 estrellas sobre 5

Best all around company.

Incredible customer service, very friendly staff. McMahon is the man!!!. Made sure everything was right for the other from the beginning to the delivery. Will definitely be doing more business with them in the future.

4 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing results

Everything was great about my experience. Even with all the covid going on McMahon was able to keep me updated on everything. I will definitely ask to deal with him in any future purchases

4 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy I decided on SuperCloset

Happy I decided on SuperCloset, huge time saver and a very well thought out design. Could you procure these things for less?...probably, but time is precious and it’s great to have the support. Shipping was perfect, packed very professionally and accurately.

2 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding company and product!

I recently purchased the Smart Grow Cabinet and just can’t say enough great things about this company. From shipping to support they have it perfected.
It came packaged like it could make it around the world and back. Initially I had a few questions about the setup and Miles answered those questions promptly and skillfully. These people know what they’re doing for sure and I look forward to a super grow!
Thanks so much!

Coco

22 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service combined…

Excellent customer service combined with a quality product made for an incredible experience. I bought the SuperStar Smart Locker and it comes with everything you need to grow. As a beginner it can seem overwhelming when getting started to grow, but the SuperStar Smart Locker and SuperClosets customer support will help you grow like a pro.

19 de mayo de 2020
Opinión espontánea

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