SuperLightingLED Opiniones 137

I have ordered several times to the US from SuperlightingLED with large orders and have had excellent customer service, prompt shipping, and extremely well made products.

I continue to leave 5-STAR reviews to the crew of SLL!
I have been placing several large orders that have been emergencies and SLL has delivered flawlessly.

Daisy has been amazingly helpful, keep me informed constantly and helped me get the product fast.

You are awesome!!!

Super lighting LED has one of the best customer service departments of any company I have ever dealt with. Not being real familiar with LEDs my first two orders were flagged by the company and they immediately sent me an email saying they would like for me to verify the orders because they would not work together. After I reviewed my orders I found that they were correct and they wouldn't work together. I canceled those two orders and made the correct order and everything was received on time and worked flawlessly. Had it not been for some extremely good customer service people I would have had a miserable time trying to do what I thought I was doing. Their response time is almost immediate to your emails and they could not be more helpful. All my LED orders from now on will be through super lighting LED.

Violet worked with me diligently to get the right piece for a unique project. They went above and beyond to make sure I was getting exactly what I needed based on my specific project. help like that is hard to find and she went above and beyond. Great company and great support. Customer for life

Delivery times are never met. There is always something missing, and in the end they ask you to replace it with another model. Forget about warranty support — it practically doesn’t exist. Whatever arrives defective, you end up having to absorb the loss yourself.

Customer service was excellent. Helping us figure out what we needed, helping us adjust our order, and staying with us through it all. Excited for this project to be completed!!!

Daisy and her team are great to work with and easy to handle the two small issues out of 3000 that came about.

Website was easy to search and navigate. Great overall experience!

They are always available, prompt response with clear and detailed instructions.

First time user. Ordered LED lighting 'kit' -- 16ft of 2700k leds with driver on the prepaid customs option. Received items about 10-14 days and nothing was damaged during shipment. The driver however, was for 220v (not 120v US standard). Wrote Violet and withing 24 hours got reply. Wanted picture which was sent. Another day passed and received email from Violet that the driver would not work --But, they were sending a replacement (120v). Received about week later; Everything installed and works fine. Was pleased company acknowledged wrong item sent, and sent replacement. Would buy from them again.

We are pleased with the variety of products that are available.
Our most important concern is getting products as fast as possible for the unpredictable and last minute demands of motion picture production.
Having a USA supply in addition to Amazon supply would increase our purchases from you if it provided quicker delivery
Consider our Lifetime Value to be:
Mike Conner
Geoff Ernst
and currently
MBSE (Fayetteville, GA)

Mike Conner

I receive individual service from actual human beings. Both in selecting the products for various one-off projects and making sure the delivery goes smoothly. The products I've received have not disappointed (as have some competitor options with similar web presence names).

Absolutely fantastic experience! Since the beginning of my experience they have been so transparent and open to helping me out however they can! Shipping was so fast and free for my order everything was amazing. Everything arrived intact and and 2 days faster than intended. So happy with this experience! Would recommend to whoever needs leds or anything related to that!!!!

I had a small problem with my lights. I contacted support via email and their website. It was the weekend at home but I received a response within 24 hours. After a couple of questions they decided to replace the LED strip at no cost to me. Violet was very pleasant to deal with. The correspondence takes about 24 hours with each email. That might be due to the time difference. I will do business with them in the future.

Always great customer service :) Thank you, Violet!

Very good products and fast shipping.
Daisy in support has always been very helpful and responds in a timely fashion.
Glad to have found SuperlightingLED

Great Communication
An Service...

This supplier has a very good selection of LED strip lights.
I was able to find the product I needed—one that met my specific specifications—which had been difficult to find with other suppliers.

1st issue is they didn't have everything in stock and wouldn't refund unless I agreed to pay them the PayPal fees for items they didn't ship. I told them we do refunds for our customers all the time and PayPal refunds us the fees. So send back what we paid for those items.
2nd issue is one of the items they did send were wrong side throw leds. We had a long conversation before hand and double checked with them what we needed. We clearly ordered with out resistors and they sent the ones with. I'm fine to return but they would need to send a call tag and pay for the return. And supply the import documents to do this. They have closed for China new year and don't respond to my texts or emails.

Update: Yes they did refund the money charged for missing items and items not correctly sent. They were not at all cooperative. took months and a lot of waisted time insisting I needed to return the items at my cost. The thread with them is very long.... same things over and over. Even held $ for items not shipped. The confusion is their website. SuperLighting use SKUs for every item, keep your inventory up to date and none of this would have happened. Won't be buying from them again.