It's great to be able to find a tech person when you need them. Supportwave makes that really easy. It's almost astonishing to watch their timer suggest someone will respond in 60 seconds - and it... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Excellent! Easy and simple. 5 minutes after landing on the site I was speaking with a knowledgeable helpful IT expert. It was quite a technical issue. Previously we've used freelancer sites for IT job... Ver más
La empresa ha respondido
I felt safe using their tools to share my passwords and screen. My support person worked very quickly and found a solution much faster than I thought was possible. NerdApp is a great service and I hig... Ver más
La empresa ha respondido
Got my laptop Lockscreen problem taken care of. Happy that my tech was able to talk me through getting screen unlocked after I forgot my password. Bonus was after we did a factory reset, my original d... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.
Información de contacto
Estados Unidos
- supportwave.com
4,6
Excelente
205 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Really simple, honest advice
Adam helped me to hook up 2 monitors that I was having trouble with. He was so helpful and very patient but we (he) resolved the issue quickly. Thank you
12 de marzo de 2023
Respuesta de Supportwave
Hi Julia, thank you so much for taking the time to leave a review. We appreciate it! Keep well, Caitlin
Great idea but think about the cost
The nerdapp professional came quickly and was very sensible, polite and seemed well informed. However, it was not possible to fix the problem we had (connecting a printer to a laptop) and it has ended up being extremely expensive for no actual fix. I appreciate not everything can be fixed but just worth thinking about the value and cost/benefit before committing to the £129 deposit and maybe check before staying longer if it is looking bleak as paying nearly £200 for no fix was quite hard to swallow
25 de febrero de 2023
Opinión espontánea
Respuesta de Supportwave
Hi Catherine. Thank your you feedback. We are sorry to hear that a Nerd was unable to resolve the issue. We have allocated 15 min free credit to your account should you run into any tech problems in the future. Have a great day, Caitlin
The current management system appears…
The current management system appears to lack adequate provisions for fair evaluation and resolution of customer reviews. The platform prioritises exclusively 5-star ratings, creating a situation where lower-rated technicians are at disadvantage. In addition, attempts to appeal negative reviews are met with evasive responses that fail to address the concern in question. These issues as well as others suggest there may be room for improvement in the platform's customer review and feedback processes.
27 de febrero de 2023
Volkan S
Volkan S. went above and beyond and was really kind and helpful!
24 de febrero de 2023
Opinión espontánea
Respuesta de Supportwave
Hi Molly, than you for taking the time to leave a review! Did you know, that you can add Volkan to your ' favourites' and book him directly next time. Have a great day, Caitlin
Lack of professionalism
10 de febrero de 2023
Respuesta de Supportwave
Hi Deo. We have looked into this, and unfortunately you have never had an account with NerdApp or used our service. We have reported this review to the Trust Pilot Team.
Amazing service very professional
19 de febrero de 2023
Respuesta de Supportwave
Thank you for your feedback! We are here for you whenever you need us. Keep well, Caitlin
Mensah is an exceptional technician who…
Mensah is an exceptional technician who solved all of my computer issues with ease. He is knowledgeable, friendly, and efficient. I highly recommend him for any computer-related problems. Thank you, Mensah, for your excellent service!
13 de febrero de 2023
Opinión espontánea
Respuesta de Supportwave
Thanks for the review Adebola. We appreciate it! Be sure to add Mensah to your favorites, this will mean you can book her directly for jobs in the future. Keep well,Caitlin
Respuesta de Supportwave
Hey Dale, thanks so much for taking the time to leave a review. We appreciate it. We are here whenever you need us. Keep well, Caitlin
Mensah stuck with me through a very…
Mensah stuck with me through a very tough fix, and I appreciate it so much. Our football party is saved!
11 de febrero de 2023
Opinión espontánea
Respuesta de Supportwave
Hi Cha, thank you so much for taking the time to leave a review. We will be sure to let Mensah know she did a great job. Be sure to 'favourite' her on your account so that you can rebook her directly next time. Keep well, Caitlin
I had an amazing experience with…
I had an amazing experience with Mensah. The technician was extremely knowledgeable and patient, walking me through the steps to solve my computer problem. I was impressed with their professionalism and attention to detail, and the issue was resolved quickly and efficiently. I highly recommend this service to anyone in need of technical support. Thank you for the 5-star service!
11 de febrero de 2023
Opinión espontánea
Respuesta de Supportwave
Hi Keaton, thanks for the brilliant review. We will be sure to let Mensah know she did an excellent job. NerdApp is here whenever you need help with your tech. Warm Regards, Caitlin
Mensah was my technical expert today
Mensah was my technical expert today, very patient and understanding and he tried so many things until he found what needed to be done and yey! it finally worked. Saved my life, so to speak. I am so grateful for the help rendered!
9 de febrero de 2023
Opinión espontánea
Respuesta de Supportwave
Hi Enkay, thank you for taking the time to leave a review. We will be sure to let Mensah know she did an excellent job. We are here for you whenever you need help with your devices. Kind Regards, Caitlin
Trustworthy
Trustworthy, easily accessible and very knowledgeable - resolved all queries. Very Happy.
1 de febrero de 2023
Respuesta de Supportwave
Hi Liz, thank you so much for taking the time to leave a review. We appreciate it and are here for you whenever you need help with your tech. Keep well, Caitlin
Excellent service
Was put in touch with someone very quickly and he sorted the problem inside half an hour. Really helpful.
25 de enero de 2023
Respuesta de Supportwave
Hi David, thank you so much for taking the time to leave a review. We are thrilled one of our Nerds were able to assist so swiftly. Have a good day, Caitlin
Respuesta de Supportwave
Hi Anthony, thank you so much for taking the time to leave a review! We are here for you whenever you need help with you tech. Keep well, Caitlin
The app was easy to use
The app was easy to use, the service was fast and the technician was friendly, helpful and solved my issue.
It was good value for money
14 de enero de 2023
Respuesta de Supportwave
Hi Marian, thank you so much for taking the time to leave a review. We are here for you whenever you need us. Keep well, Caitlin
- Super fast response
- Super fast response
- Very knowledgeable technician.
– Very thorough and expedient resolution of my computer issues.
- Friendly, knowledgeable, and experienced technician
14 de enero de 2023
Respuesta de Supportwave
Hi Dan, we are thrilled you had a great experience and we were able to get your computer up and running. We are here whenever you need help with your tech, keep well, Caitlin
Excellent technician
Excellent technician, professional and pleasant to deal with. Thank you.
14 de enero de 2023
Respuesta de Supportwave
Hi John- Francis, thank you for taking the time to leave a review. Did you know that you can rebook your favourite technicians? All you need to do, is add them to your ' favourites' :) Keep well, Caitlin
Super fast response and resolution.
10 de enero de 2023
Respuesta de Supportwave
Hi Pat, thanks so much for your review. We appreciate it! Keep well, Caitlin
Fixed my issues and offered suggestions…
Fixed my issues and offered suggestions to make my computer work better.
7 de enero de 2023
Respuesta de Supportwave
Hi Marjorie, thank you so much for taking the time to leave a review. We are thrilled your issues were resolved swiftly and are here for you whenever you need us.
My Nerd has been excellent
My Nerd has been excellent. Very responsive, helpful and knowledgible.
5 de enero de 2023
Respuesta de Supportwave
Hi Carol, thank you so much for taking the time to leave a review. We appreciate it. Keep well, Caitlin
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