Swaggle 

I purchased a good product at a good price and the delivery was very fast... many thanks....

Being in the country things are expensive but Swaggle had the cheapest kitty litter that I liked, freight is always expensive because of the distance but I am happy with both the price and the whole experience.

I placed my order 12.11, then by 14.11 I received my parcel with right items!
They are efficient and prices are below the market as well!

I took swaggle pet insurance out a few months ago on my puppy. We made a claim well over a month ago and have heard nothing. I’ve been following up with phone calls and I’m on hold for hours (as in plus 3 hours) every time and the call is never answered. I’ve also tried selecting the option to hold my place in the queue and have a call back which I’ve yet to receive. I’ve tried emailing. There is no response. NOTHING. I now just want to cancel my policy but, you guessed it, I have to do so by the same phone number that never gets answered!! Swaggle is a joke. Don’t use them.

Easy website to navigate and speedy delivery.

Great communication
Delivery was prompt
Prices very competitive

Great price, fast easy delivery.

Quick delivery and able to track all the way

Swaggle gave prompt efficient service. Communication was really good. The product was exactly as described. I would really recommend them and use them again.

My cat litter broke and I have sent many emails. Saren reached out to me and rectified the issue promptly. Although not having a phone to call is a bit inconvenient, Saren went above and beyond to ensure I have a good experience.

I recently received a package from swaggle and only 2 of the 3 items that I ordered where in my shipment.
Now I am left chasing the company with emails to sort this mess out.
Their customer service leaves a lot to be desired and there is no direct phone number to contact them.
I will be cancelling my subscription.

5.07pm 18.11.2025 Updated Review
Finally, SAREN the Customer Support Experience Manager called my mobile number at 3.51pm.
He was very polite, calm, understanding and more importantly I found him very approachable to voice my concerns to as he actually listened. This is customer service. Not where I have to deal with AI or an automatic Bot.
I was happy with my problem being resolved as SAREN was very genuine about how customer service should be dealt with. He also told me the company has a 'Price match guarantee" which I will be looking into.
As a result of being able to talk to a human I am now thinking of 'not cancelling my subscription" with Swaggle.

Great products, quick delivery and everything I ordered arrived.

Quick delivery and good products

The product I bought was at a good price and delivered promptly

2 weeks into order being placed with just a couple treats and a toy. Still no delivery or communication from Swaggle without my initiation.
Impossible to contact as they don't have a phone line (or atleast one i could see), and before live chats were turned off they were just automated AI responses.
Email responses were way to slow and unhelpful in my issues.

TLDR - terrible delivery time, slow response time on customer service (if you even get a human). Won't shop with again.

Amazing customer service, so glad I found swaggie pets kids will love their Chrissy pressies. Highly recommend as the customer service is Exceptional. Thank you Swaggle team

We have a large, beautiful dog who chews through food rapidly. In Swaggle, we found an efficient subscription service at an unbeatable price that we can literally “set and forget”.

Great customer service and prompt delivery! Will be ordering again for sure!