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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I enjoy speaking & giving my order , with your Lady Staff member who knows my preferred delivery slots . I appreciate the driver who kindly lets me know , in advance of his approximate delivery tim... Ver más

Valorada con 5 estrellas sobre 5

it was easy to order online and the response gave a time frame for the delivery.. and kept to it. The cost was given and was accurate. The delivery driver deserves more support as the 'ticket' was... Ver más

Valorada con 1 estrellas sobre 5

Having been a customer for several years I am very disappointed in the service recently received. I ordered 700 litres on the 13th February with delivery on or before 20/02/2025, I phoned throug... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Swan Petroleum staff are helpful, courteous and friendly. The price quoted for our heating was more competitive than a well-known nationwide 'broker', and delivery was made within the promised timesc... Ver más

Información sobre la empresa

  1. Proveedor de combustible

Información proporcionada por diversas fuentes externas

As one of the largest home heating oil suppliers in the area, you can be assured that your confidence in us will not be misplaced. Our well trained, highly experienced, long service drivers possess a considerate approach to home deliveries. Service and customer satisfaction are very important to us. We offer; - Heating oil at competitive prices - Easy ordering by telephone, fax or via the website - Budget Scheme - Planned Deliveries - Boiler servicing and call outs - Next day deliveries, same day if necessary


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

116 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(116)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Super Service

For the first time in 26 years the oil in our tank ran out in the middle of January. I called Saturday afternoon and they got a delivery to me at 8am on Monday. It’s terrific service and the staff are friendly and helpful

20 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from Swan Petroleum

Swan Petroleum staff are helpful, courteous and friendly. The price quoted for our heating was more competitive than a well-known nationwide 'broker', and delivery was made within the promised timescale. The oil was delivered this morning at about 7am; the driver was so thoughtfully quiet that we didn't hear him, though he must have parked below our bedroom window! Thank you Swan Petroleum!

22 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Oilfox Heating oil monitor & App

Recently had the Oilfox central heating oil device and app installed. This was managed for us at Swan Petroleum by Millie and the installation was completed by Alan. Excellent service and communication from both. Very pleased with the timescale, service and follow up call we received. Thanks guys.

19 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

We use Swan on a regular basis and…

We use Swan on a regular basis and cannot fault their flawless service which is second to none. I usually have the pleasure of dealing with Becky on the phone who is phenomenal at what she does accompanied by a friendly and chirpy attitude every time. This is a company I cannot recommend enough.

Dan.

3 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely great customer service

I am a monthly DD customer and ran out of oil a few days before Christmas without realising it. Swann were brilliant and squeezed my order into the schedule even though they had stopped taking orders prior to Christmas. You may shop around for the lowest pence per litre rate, but when crisis happens buying loyalty means much more. They also followed up my call to ensure I had managed to get my order processed. Absolutely great customer service!

23 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

They were very helpful

They were very helpful. Swan Petroleum sent a smaller van to deliver my fuel because I've had a build-out placed opposite my house for traffic mitigation so the big delivery vans can't stop safely. I was grateful.

4 de diciembre de 2020
Valorada con 3 estrellas sobre 5

Excellent service for the last 22 years…

Excellent service for the last 22 years
I have never found the need to buy from any other supplier

3 de diciembre de 2020
Logotipo de Swan Petroleum

Respuesta de Swan Petroleum

Thanks for the feedback.

If there's anything we can do to improve please let us know at feedback@swanpetroleum.co.uk

Valorada con 5 estrellas sobre 5

Always great customer service

Always great customer service. Delivery as arranged by professional friendly driver.
Instant information about amount purchased and timely receipt of invoice. Have been a customer for 20- 30 years and this has been consistent throughout that time.

3 de diciembre de 2020
Valorada con 2 estrellas sobre 5

Ordered Oil for delivery in 1 week…

Ordered Oil for delivery in 1 week ....never arrived !!!
Received no phone call ....called after original delivery date and eventually arrived 2 weeks after initial call.
Asked both sales department and tanker driver to fill 2 tanks and asked for 2 delivery slips/invoices . Put everything onto 1 slip/invoice !!!

3 de diciembre de 2020
Logotipo de Swan Petroleum

Respuesta de Swan Petroleum

Hi Chris,

I'm very sorry to hear about the issue with your order. Please could you send me the details of your account through to feedback@swanpetroleum.co.uk so that I can look in to this?

Thanks,

Graham

Valorada con 5 estrellas sobre 5

Setting up my new account was…

Setting up my new account was straightforward mainly because Millie was extremely friendly and helpful making the whole process a real pleasure. The Company is efficiently run with the process for ordering and delivery of oil very streamlined. Thank you for your help today and I look forward to doing business with you in the future.

27 de noviembre de 2020
Opinión espontánea

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