Swiss-Store Opiniones 701

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was recommended by a friend to purchase from this company.I checked them out and found that the prices were cheaper than buying from Victorinox directly.I subscribed and received a discount code so... Ver más

Valorada con 5 estrellas sobre 5

Ordered watch which arrived within 2 days. All in perfect working order as you would expect. Checked alternative cheaper websites on trustpilot and so glad I just paid that little bit more at Swiss-st... Ver más

Valorada con 4 estrellas sobre 5

Product would benefit from more description just to help a bit more between products. That said I was kept well up to date on the delivery and the product itself is superb. Very pleased with this pro... Ver más

Valorada con 5 estrellas sobre 5

I honestly cannot say enough to recommend this company. I ordered a personalised Swiss knife for my husband’s birthday which arrived the following day. My husband is over the moon with his gift, so a... Ver más

Información sobre la empresa

  1. Tienda de regalos

Información proporcionada por diversas fuentes externas

UK's largest range of Swiss brands from Victorinox, Mondaine, Luminox, Felco & Wenger - All available with next day delivery.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

701 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 3 estrellas sobre 5

Poor customisation

The knife itself is great quality and arrived very quickly but I paid extra to have a name printed on the side. That was done and looked good but the print rubbed off immediately.

13 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

The product I received was fabulous, but what made my experience great was the customer service team. The quick responses and attentiveness was impeccable. My order was lost, which was a fault of the royal mails services, however the brilliant team made sure a new one was sent the same day, with express shipping and even upgraded my order free of charge! I will be sure to tell people about my amazing experience with this company and will definitely purchase again.

9 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really impressed with the pen knife I…

Really impressed with the pen knife I purchased for my partner. He was so happy too. Great customer service and speed of delivery. Only issue was the delivery company (DPD) as they failed to do next day delivery when I paid for it. Swiss store actually refunded me for this which was really kind. You don’t get good service and great customer service like this anymore. Thank you again

20 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor service

Very poor service, beginning to think this is not a legit company. They are telling me my package is in transit over 11days yet there is no update on the tracking & none of the couriers have the order. Lies after lies, I now have to purchase a replacement as I won’t have it in time & it seems Swiss store was way over priced also compared to other sites & stores. Will never use again.

11 de diciembre de 2024
Opinión espontánea
Logotipo de Swiss-Store

Respuesta de Swiss-Store

Hi Leanne,

Thank you for your review,
I'm sorry to hear about your frustration regarding the delivery of your order. We’d like to clarify that your order was placed on our standard delivery service, which has an advised delivery time of 5-10 working days. It was dispatched on the 11th of December and delivered on the 22nd, within the stated timeframe.

Kind Regards,
Jamie
Swiss Store

Valorada con 1 estrellas sobre 5

Lied about dispatch!

Ordered a knife for a present and they lied about the dispatch date. It’s been in ‘dispatched but not reached courier’ stage for 6 days now. It’s a gift for an event which it isn’t going to be here for and basically they don’t care. Got in touch and got a simple well we will check again in a few days… not good enough!

12 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

great service

great service, simple online shopping portal, prompt notifications, speedy delivery, simple recyclable packaging

21 de noviembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

The wrong item was sent

The wrong item was sent, when I phoned the immediate response was I’d ordered the wrong item. I had to send photos. It was your error, I returned the item and despite having explained it was for a specific date, had to chase with proof of postage. Then informed I should have been told to send proof of postage to expedite matters. Not very impressed by my experience

1 de noviembre de 2024
Opinión espontánea
Logotipo de Swiss-Store

Respuesta de Swiss-Store

Thank you for your feedback, and we truly apologise for the inconvenience you've experienced. We understand how frustrating it can be when expectations aren't met, especially with a time-sensitive order.

We did notice a miscommunication between departments that led to the incorrect item being shipped, and we deeply regret that. We appreciate you taking the time to send us photos and return the item so we could address the situation. We also acknowledge the confusion around the proof of postage request and the delay in getting your replacement sent out. Please know that we will use this feedback to improve our internal processes moving forward.

As we mentioned in our earlier communication, we asked for the tracking return number so we could speed up the process, and we did prioritise the correct item being sent to you via next-day express delivery once we had the return. We’ll also be reviewing how we communicate and handle these situations in the future to prevent any further misunderstandings.

Kind Regards,
Jamie
Swiss-Store
Customer Service

Valorada con 5 estrellas sobre 5

Nice website with good range of…

Nice website with good range of Victorinox products at good prices. I bought the Wine Master picnic knife which arrived quickly and well packaged via Parcelforce. I received a four hour delivery time slot via text and email, which on the day of delivery was refined to a 1 hour slot. Overall an excellent experience dealing with SwissStore.

23 de octubre de 2024
Opinión espontánea

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