I am absolutely shocked by the underhanded billing practices of Thrifty Car Rental (Scot Group Ltd). I was provided a rental vehicle through Renault to use from February to first week of July 2026 w... Ver más
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Consulta las opiniones de los clientes
The Worcester branch of Switch Rentals is a top team that gives great service. Amanda with the booking, Neil and Shaun with the delivery of a very well-cleaned car, Ian and Ade on the collection. All... Ver más
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I hired a car from Switch Car Rental Stirchley and I have to say the staff were truly amazing. My first contact was Brian he was fantastic, professional and he listend ensuring I got the righ... Ver más
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The customer service was brilliant. James and Abdul were very helpful at the Leicester Branch. A had a courtesy car provided by switch car rental whist my car was being repaired under insurance cov... Ver más
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Información sobre la empresa
- Agencia de alquiler de automóviles
- también en la categoría
- Agencia de alquiler de camionetas
- Servicio de arrendamiento de automóviles
Escrito por la empresa
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Información de contacto
Matford Park Road, Marsh Barton , EX2 8AW, Reino Unido
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,2
Muy bueno
566 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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Had really great customer service from…
Had really great customer service from Switch Newport, Alex explained that I would also receive everything by email as well. Very helpful to deal with.
3 de octubre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Jason,
Thank you for your fantastic feedback! We're delighted to hear that Alex provided such great customer service and kept you informed throughout the process. We'll be sure to pass on your kind words. Thanks for choosing Switch!
Best regards,
The Switch Team
Super friendly service and even came to…
Super friendly service and even came to collect the car- thanks naheed from wolves!
9 de octubre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Annie,
Thank you for the 5-star review! We're pleased that Naheed provided a friendly and convenient collection service. We really appreciate your feedback and hope to assist you again soon.
Best regards,
The Switch Team
Naheed was very informative
Naheed was very informative, happy and pleasant to hand over the car. Really helpful! Thanks Switch Wolverhampton!
9 de octubre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Jamie,
Thank you for your kind feedback! We're delighted to hear that Naheed was informative, helpful, and made the handover process such a pleasant experience. We'll be sure to pass on your comments to him and the Wolverhampton team. We appreciate your support!
Best regards,
The Switch Team
Ray and Garry were excellent
Ray and Garry were excellent. Friendly and professional. Explained what was happening and what was required. Thank you.
7 de octubre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Chris,
Thank you for your kind feedback! We're delighted to hear that Ray and Garry provided such a friendly and professional service. We'll be sure to pass on your comments to them. Thank you for choosing Switch Car Rental, and we hope to assist you again in the future.
Best regards,
The Switch Team
best car hire place
I am a Motability customer I have been to switch car hire few times through Motability due to the scheme vehicle being off the road the hire cars they have been given to me have been brand new some prestige models the staff and Helen the manager at Aberdeen branch are always so helpful and so far model I have had Kia SPORTAGE ,Mercedes GLA and BMW X3 have all been super
Would recommend the company 100%
7 de octubre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Ross,
Thank you for taking the time to share your experience. We're delighted to hear that our Aberdeen branch has consistently provided you with excellent service through the Motability Scheme. It's wonderful to know that Helen and the team have been so helpful and that you've been pleased with the quality of the vehicles provided. Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to assisting you again in the future.
Best regards,
The Switch Team
Top class service from all at Switch…
Top class service from all at Switch Hire Bootle, Liverpool, following a collision in my vehicle. Excellent communication from Chantel and Jacque, in arranging drop-off and collection of my hire vehicle. The vehicle was as requested and really helped during the difficult period without my car. Great service from the drivers in attending at my home address to drop-off and collection hire vehicle. I couldn't have asked for more and wouldn't hesitate to use them again!
Paul Martin
7 de octubre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Paul,
Thank you for your fantastic feedback. We're delighted to hear that the team at our Liverpool branch provided such a positive experience during what we understand can be a difficult time. It's wonderful to know that Chantel and Jacque kept everything running smoothly with clear communication and that the vehicle met your needs. We'll also pass on your kind words to our drivers. We truly appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
The Switch Team
Great service from Adam at Shrewsbury
Great service from Adam at Shrewsbury
25 de septiembre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Josh,
Thank you for your kind review! We're delighted to hear you received great service from Adam at Shrewsbury. We'll be sure to pass on your feedback to the team. We appreciate your support and look forward to helping you again soon.
Best regards,
The Switch Team
Excessive charge for very minor scuff
On returning my rental vehicle to Switch Exeter I was informed that there was a small scuff on one of the alloys. I was aware that alloy damage had been a problem at the last car rental from Switch so had been exceptionally careful this time. So the tiny scuff may or may not have been present when I collected and inspected the vehicle and in the bright sunlight it could easily have been missed. I pointed this out to staff who nevertheless told me that there was no benefit of the doubt &I would be invoiced £125 for any repair under their, what seems to be,“inflexible“ fits all policy. Whilst the staff were polite and professional no goodwill reduction was offered when I later pointed out that the average UK cost for a repair of this type was £50-£80, considerably less than the charge. As a regular customer of this company and it‘s associates I shall certainly think twice before using them again.
5 de octubre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Mr David,
Thank you for taking the time to share your feedback and for being a valued repeat customer. We're sorry to hear that this experience left you feeling disappointed. While we appreciate your comments about our team's polite and professional service, we understand your concerns regarding the alloy damage charge. For us to follow up further on the points you have raised please contact us at customer.service@switchcarrental.co.uk
We value your loyalty and hope we'll have the opportunity to restore your confidence in our service in the future.
Best regards,
The Switch Team
Naheed from Wolverhampton delivered my…
Naheed from Wolverhampton delivered my rental car to me today, fully explained the car and talked me through everything.
Thankyou.
6 de octubre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Lisa,
Thank you for your fantastic feedback. We're pleased to hear that Naheed provided a great delivery experience, taking the time to fully explain the vehicle and talk you through everything. Your kind words are greatly appreciated, and we hope to see you again soon.
Best regards,
The Switch Team
Naheed from Wolvs delivered hire car
Naheed from Wolvs delivered hire car, Good all round. Helpful, explained everything to me. 5star*
5 de octubre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Rach,
Thank you for your 5-star review! We're delighted to hear you had a great experience and found the service helpful and informative. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
The Switch Team
Dudley-Just had a car rental delivered…
Dudley-Just had a car rental delivered by Lisa and Shaun couldn’t fault either one. Brilliant customer service, fast delivery very friendly
1 de octubre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Sharon,
Thank you for your fantastic feedback! We're delighted to hear that our team provided brilliant customer service and that your vehicle was delivered quickly and efficiently. It's great to know you found the experience friendly and hassle-free. We truly appreciate your kind words and thank you for choosing Switch Car Rental.
Best regards,
The Switch Team
Brilliant hand over or rental car…
Brilliant hand over or rental car everything was fully explained to me by the delivery driver Naheed from Wolverhampton branch
30 de septiembre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Samantha,
Thank you for your wonderful feedback. We're delighted to hear that everything was clearly explained during the handover and that Naheed from our Wolverhampton branch provided such a positive experience. We'll be sure to pass on your kind comments to him. We appreciate your support and thank you for choosing Switch!
Best regards,
The Switch Team
Respuesta de Switch Car Rental
Hi Kane,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Imran directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Good service from Naheed from…
Good service from Naheed from Wolverhampton. Explained everything well.
29 de septiembre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Lesley,
Thank you for your feedback! We're delighted to hear that Naheed provided great service and took the time to explain everything clearly. We'll be sure to pass on your kind comments to him and the Wolverhampton team. We appreciate your support and look forward to helping you again in the future.
Best regards,
The Switch Team
Respuesta de Switch Car Rental
Hi Craig,
Thank you for your review! We're pleased to hear you had a great experience. Your feedback means a lot to the team.
Best regards,
The Switch Team
Imran was very helpful and arrived…
Imran was very helpful and arrived ontime and even came back to us after he had left to return an item left in the car
28 de septiembre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Bay,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Imran directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Helpful delivery guys
Delivery guys, Rag and Uzair were great and brought the courtesy car to where I was as I wasn’t at home when they arrived. V helpful.
25 de septiembre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Diane,
Thank you for your wonderful feedback. We're delighted to hear that Rag and Uzair provided such helpful service and were able to accommodate your change of location for the courtesy car delivery. We'll be sure to pass on your kind words to them. Thank you for choosing us, and we hope to assist you again in the future!
Best regards,
The Switch Team
Naheed from Wolverhampton sorted us…
Naheed from Wolverhampton sorted us from the car he was very helpful and a lovely person to talk to and help us he was brilliant would recommend 100%
26 de septiembre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Morgan,
Thank you for your fantastic feedback. We're delighted to hear that Naheed from our Wolverhampton branch provided such helpful and friendly service. We'll be sure to pass on your kind words to him. It's great to know he made the process easy and enjoyable for you, and we truly appreciate your recommendation. We look forward to assisting you again in the future!
Best regards,
The Switch Team
Great service
Great service. Dropped car off and picked back up. Was easy to deal with on the phone. Drivers on time as planned
25 de septiembre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi Ali,
Thank you for your positive feedback. We're delighted to hear that you found our service easy to use and that everything went smoothly from drop-off to collection. It's great to know our team kept to schedule and provided a hassle-free experience. We appreciate your support and hope to assist you again in the future.
Best regards,
The Switch Team
Both drivers Mark H & Ian were amazing
Both drivers Mark H & Ian were amazing. Very polite & helpful. Car was great, brand new with only 80 miles. Great cars.
25 de septiembre de 2026
Opinión espontánea
Respuesta de Switch Car Rental
Hi David,
Thank you for your fantastic feedback! We're delighted to hear that both Mark H and Ian provided such polite and helpful service, and that you were pleased with the vehicle. It's great to know you enjoyed driving one of our brand-new cars. We really appreciate your kind words and hope to assist you again in the future!
Best regards,
The Switch Team
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