Being a previous user of Switchd it was really easy to reinstate my account by giving them up to date details of my present supplier and my meter readings. They quickly did the rest. Really happy t... Ver más
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Consulta las opiniones de los clientes
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place. My only adverse... Ver más
La empresa ha respondido
Switchd changed my dual fuel supplier back to Outfox to ensure I was still receiving the cheapest fuel prices available, they do all the hard work and I just pay less. What’s not to like!
La empresa ha respondido
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t co... Ver más
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Información sobre la empresa
Escrito por la empresa
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
Información de contacto
Reino Unido
- team@switchd.co.uk
- switchd.co.uk
4,4
Excelente
595 opiniones
Ha contestado el 91% de las opiniones negativas
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Inadequate
Fine when the going is good. Very bad when the companies with which they place you go bust. Much gibberish talked, and an autoforwarding system that doesn't work, and a problem still unresolved after myriad emails and three months.
22 de diciembre de 2021
Opinión espontánea
Respuesta de Switchd
Hi there,
Thank you for your feedback, we really appreciate it as it enables us to improve our service for you and the rest of our customers.
We are truly sorry to hear that our Customer Service Team have not been able to assist in resolving your issues and that we have not been clear in our communication.
We would love to help you with these issues so please send an email to team@switchd.co.uk. Put "TrustPilot" in the subject and your query will be dealt with by our more senior Customer Experience Team members, to ensure that we reach a positive resolution!
We look forward to hearing from you.
Kind regards,
The Switchd Team
If This is Making Switching ‘Easier’ I’m Glad I’ve Missed Difficult’
Utterly unresponsive, continue to send
me the same messages even after several requests and now send me bills for a property I haven’t owned for nearly 6 months. Refuse to delete my personal data despite several unequivocal requests. Why Nationwide Building Society recommended them to us is beyond me.
18 de diciembre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Fraser,
Thank you for taking the time to let us know your experience of Switchd, so that we can continue to improve our service.
We are sorry to hear that you have been receiving confusing emails for your old property. The energy supplier confirmed your account was closed in July 2021 so it is not clear why they have began sending correspondence to you now. It is likely to be an error, however, we at Switchd forward all emails sent by their supplier meant for them to our customers to ensure they do not miss any important information. Its best contact the supplier directly to query this with them.
Please accept our sincere apologies that there has been a delay in having your personal data removed. I can confirm that we are in the process of doing that now and it will be completed within the next working day.
King regards,
The Switchd Team
Switchd have been a life saver in the…
Switchd have been a life saver in the last 2 years I have been with them!
They have saved me hundreds of pounds on my energy bills and on the rare occasions that I have contacted them they answer so fast and are really helpful
There's lots in the news about energy at the moment but I'm glad I have Switchd looking after my bills
8 de diciembre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Old Blue,
Thank you for your review- We are happy that you are happy!
We are an automated service, but we are always there to help our customers with quick, personalised and useful replies.
Kind regards,
The Switchd Team
Great service
Great service, have also communicated exceptional at the moment with gas supplier issues. Highly recommend
7 de diciembre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Alexander,
Thank you for taking the time to leave us a great review.
It is extremely important to us that we communicate with our customers in a way that they find useful and reassuring.
Remember, you can refer a friend to Switchd and receive a reward from us! Just head to your Switchd dashboard and follow the steps on the main page.
Kind regards,
The Switchd Team
Always very quick response to any…
Always very quick response to any issues and in this current climate I was grateful that I was with switch as when my gas and electric provider went out of business I didn’t have to worry what I was going to do switched ensured I had a new provider and also did all the work changing me over
5 de diciembre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Christine,
Thank you for taking the time share your experience of Switchd.
We are glad to hear that you appreciate the support and guidance we have provided! It is important to us that we help make switching energy as hassle free as possible, even when energy suppliers stop trading.
Kind regards,
The Switchd Team
Dont bother
Dont bother
I wanted this to be really good although all switchd are interested in is telling you how many cups of coffee you can buy with your energy bill savings. For some reason this takes priority over what I would see as the more important information I want to know about from my energy broker.
They do not take the pain out of switching, on the contrary, they add a layer of complexity and with the exception of identifying a cheaper provider you still end up doing all the leg work.
My time spent pulling my hair out with Switchd exceeds the benefit of the number of cups of coffee they tell me I can now afford!
Dont bother
4 de diciembre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Batchep,
Thank you for taking the time to share your experience with Switchd.
We are glad we have been able to find you a cheaper energy deal! We don’t only wish to save our customers money, we also want to save them time and hassle.
We find and apply for the best energy deals and work with the energy supplier to ensure the switch is completed. Customers are able to communicate with their energy suppliers like normal via phone call, live chat or email. So, we are surprised and saddened that we have added a layer of complexity. Please accept our sincere apologies if we have added to your stress.
Please email us at team@switchd.co.uk with details of your queries, and one of our Customer Experience Team members will be more than happy to help!
Kind regards,
The Switchd Team
Incredible service!! Awesome product. Total lifesaver!
Switchd have been amazing during the energy crisis. Proactively shared information on what was happening, amazing customer service and I’m still on the best energy deal! Could not recommend enough!
24 de noviembre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Sophie,
Thank you for your wonderful review!
Its our mission to make switching energy as hassle free as possible. So in times like this, it is important for us to provide our customers with support and communication, so that they can rest assured knowing we have their backs and will keep them on the best deals.
Kind regards,
The Team at Switchd
Switchd have saved me hundreds of…
Switchd have saved me hundreds of pounds over the last couple of years and I trust them to help navigate these "interesting" times with suppliers going bust and prices rising etc.
23 de noviembre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Jon,
Thank you for sharing your experience with Switchd.
We hope you’re enjoying the money we have helped you save!
We are in “interesting" times indeed. So now more than ever, we are here to provide our customers with support through the current energy crisis.
Kind regards,
The Switchd Team
Switched are great!
Switched are great! There's plenty happening in the energy market right now and it's good to know these guys are ready to switch me to a better deal as soon as one comes up. Keep up the good work!
17 de noviembre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Lauren,
Thank you for taking the time to leave such a great review!
We are glad you know we have your back and will get you switched as soon a better deals become available. Because unlike any other service, we scan the whole energy market every day!
Kind regards,
The Switchd Team
Recent experiences with Switcd
Got caught up in the backlashof the huge trade gap in gas prices and Avro went bust. Given an account by the government with Octopus and heard nothing since. Not being very savvy with all of the tech am unable to decide if I made the right decision.
14 de noviembre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Jeffery,
Thank you for taking the time to write a review.
We are sorry that Octopus Energy haven't yet completed setting up your account with them just yet. Avro Energy's administrators are currently working with Octopus Energy to have all the accounts transferred over. There are hundreds of thousands of account so this may take some time and we thank you for your patience.
It's unlucky that you were caught in the middle of the energy crisis. The good news is that we are closely monitoring the transfer of you account and as soon as it is completed, we will notify you. We will then resume scanning the whole energy market to ensure that you are on the best deal!
Kind regards,
Switchd
Very good at finding the best deals
Very good at finding the best deals to save money and also useful how you can adjust your dashboard to suit your requirements. Have knocked one star off as being a lite customer can only contact by e-mail which is fine except at times they do not read your e-mail properly and send a reply either not answering your question or not doing what you requested. As a rule do not have to contact so not too much of a problem
20 de octubre de 2021
Opinión espontánea
Respuesta de Switchd
Thank you H Styles, we really appreciate you taking the time to leave us feedback. We love helping save money with ease, so it's great to hear that you've found our service so useful and customisable!
We aim to deliver an effortless experience across all aspects of our service and it's really useful to hear your feedback about the slight confusion with email contact recently. We'll take this back to the team to ensure that we're consistently delivering the high quality service that we're aiming for.
Thanks again,
Switchd
Found your team very helpful and…
Found your team very helpful and professional.
17 de octubre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Mike Angell,
Our team will be delighted to hear this - thank you for taking the time to leave us this positive feedback!
Thanks again,
Switchd
I have been sent e-mails which were…
I have been sent e-mails which were totally wrong, given wrong information, been told that if I was with another provider I would have saved more money and been charged a DD three times for the same month by three different suppliers. This is a very poor service. On the positive side, I have been paying a competitive price.
15 de octubre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Mr Maclean
Thank you for taking the time to let us know about your experience with Switchd.
We are glad that we have been able to help you find competitive energy deals!
We are, however, sorry to hear that you have been receiving confusing emails. Switchd use an automated forwarding system where emails from your energy suppliers will automatically be sent to you. This is so you do not miss any important communications from them.
We can see that you were in the process of being switched from Green to Avro Energy when both energy suppliers stopped trading in September. So, you would have received more emails than usual from both of them. We can also see Shell Energy (who are taking over all of Green’s customers) sent you some emails by mistake informing you that they would be taking over. So we can understand why you would be confused!
We can see that you have been speaking our Customer Experience team via to clarify who your new supplier is and also to answer your queries about being charged by your old and new supplier. Please rest assured that thanks to OFGEM, any credit balances will be protected.
We will continue to help you with your queries via email!
Kind regards,
Switchd
It's just the best...
It's just the best energy switching service out there. Period.
14 de octubre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Toby,
Thank you! We're so glad that you're enjoying and getting value from our service and we appreciate you taking the time to leave such a glowing review!
Thanks again,
Switchd
Really good service
Really good service. Switched me to a cheaper dual energy than I could find anyway. Highly recommend
13 de octubre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Purpose,
Thank you for leaving us a review, especially such a positive one! We're so glad that we could find and effortlessly switch you to a better deal. And be sure you to use your referral code so that when you do recommend us, both you and the person you're recommending can get rewarded :)
Thanks again,
Switchd
Takes away all the time and pressure of…
Takes away all the time and pressure of having to constantly monitor the market for the current best deals.
8 de octubre de 2021
Opinión espontánea
Respuesta de Switchd
Brilliant, thanks Steve Harrison - so glad to hear that we've been able to relieve that pressure for you! We work hard to deliver the best deals for you, from the whole market with the least effort and we love hearing feedback about how we've been able to do this.
Thanks again,
Switchd
Great business, best product
Great business. Really simple to use product. Since I first signed up several years ago I’ve not given my energy provider a single thought, as I know that Switchd has everything under control. Customer service has been very responsive on the 1 occasion I needed to contact them (re a complicated house move).
2 de octubre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Tim,
Thank you for taking the time to share your experience and staying with Switchd over the years.
Our mission is to have a simple product that makes being on the best energy deals simple and hassle-free so we are glad to see you have found it easy to use! Having great customer service is also important to us and our Customer Experience team will be happy to know that you appreciated their support.
Kind regards,
Switchd
Willing to help by automation only
I was informed the company they put me with was Green when they went under they moved me to Octopus and to send them my last meter readings, I did . Then 3 days later they moved me to another company but being 74 I didn’t understand the actions they asked me to do
I have sent over 10 emails that have only been answered by automated reply
I cannot find a telephone number for help and suffering with illness I am finding it very upsetting
1 de octubre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Ken,
We are sorry to hear that you have found the situation with your supplier ceasing to trade upsetting and confusing. It is our mission to make energy switching as clear and hassle free as possible, even in times like these.
We can see that you sent in several emails on Friday and Saturday which our Customer Experience team responded to on Saturday. We hope we were able to answer all your questions! We had also provided a phone number for you to call if you would prefer to speak on the phone.
We do have an answer bot that automatically suggests useful articles for our customer to read. Many of our customers find these really useful as they can get their answer straight away rather than having to wait 1 working day for us to get back to them. But of course, we will always respond to queries regardless!
Kind regards,
Switchd
I was with a large energy company but…
I was with a large energy company but as Switchd was backed by my bank Nationwide I decided to trust them and switch energy supplier.
It turns out that the checks run by Switchd on energy providers does not include financial due diligence on whether they gamble on the price of gas / electricity by not hedging their exposure to fluctuating wholesale prices.
As a result of this, my new energy supplier Green Energy has gone bust and I am now going to have to pay a lot more than if I had stayed on my old energy company’s fixed tariff.
The company has also had the cheek to debit my account with 6 months membership fee for the privilege and have not refunded it despite me cancelling my account.
27 de septiembre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Hugh,
Thank you for taking the time to share your recent experienced with Switchd. We are sorry that the supplier we switched you to has now ceased trading.
At Switchd, we undertake due diligence for every single supplier we switch our customers to. Part of this due diligence is ensuring that they are approved by OFGEM, the government energy regulator, which Green was. As you may have heard on the news, the energy market is going through very difficult times and so, inevitably, some of the small to medium sized energy companies have ceased trading.
It is very unfortunate, however, all Switchd members affected can rely on us to provide support and regular updates on the situation! They can rest assured know that their energy supply will continue uninterrupted, that credit balances will be protected and that we will put them on the best deal as soon as it is possible.
We can see that our Customer Service Team wrote to you on the 28th September confirming that a refund for the remainder of your subscription was being processed which you should have received by now.
If you need any further assistance from us, please do get in touch and we will be more than happy to help
Kind regards,
Switchd
Unique idea to keep searching for…
Unique idea to keep searching for better deal without spending time. Set the preferences and get going. It switched to cheaper deals automatically three times saving about 120£ in 12 months.
25 de septiembre de 2021
Opinión espontánea
Respuesta de Switchd
Hi Subramanian,
We are glad to hear that you're happy with our Service.
Our super smart algorithm will search for new deals based on your preferences every single day. That means as soon as a good deal becomes available we will automatically initiate a switch, saving you lots of money with minimal time and effort on your part!
Kind regards,
Switchd
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