Being a previous user of Switchd it was really easy to reinstate my account by giving them up to date details of my present supplier and my meter readings. They quickly did the rest. Really happy t... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place. My only adverse... Ver más
La empresa ha respondido
Switchd changed my dual fuel supplier back to Outfox to ensure I was still receiving the cheapest fuel prices available, they do all the hard work and I just pay less. What’s not to like!
La empresa ha respondido
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t co... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
Información de contacto
Reino Unido
- team@switchd.co.uk
- switchd.co.uk
4,4
Excelente
595 opiniones
Ha contestado el 91% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Hassle free easy to understand process
I was contacted by Switchd about a potentsaving by switching supplier. They worked out the savings for me.based on my last bill, then once I was happy they made the process happen taking all the hassle out of it.
Thanks for saving me money.
30 de julio de 2024
Respuesta de Switchd
Hi Tim,
Thank you so much for your kind review!
We’re delighted to hear that we’ve helped you save on your energy bills, especially with the anticipated rise in prices this October. We hope you’re enjoying your new tariff, and we look forward to bringing you more opportunities for savings in the future!
Warm regards
The Switchd Team
Respuesta de Switchd
Hi Alan,
Thank you so much for your review!
We’re pleased to hear that the switching process went smoothly for you. Ensuring a seamless experience is important to us, and we’re thrilled that you’re satisfied. We hope you’re enjoying your new tariff and look forward to helping you achieve even more savings in the future!
Warm Regards
The Switchd Team
Respuesta de Switchd
Hi Keith,
Thank you for taking the time to leave us a review!
We’re delighted to hear that you found the switching process easy and hassle-free. Our goal is to make the transition as smooth as possible for you, and we're glad we could take care of the details so you didn’t have to. We look forward to helping you continue saving on your energy bills!
Best wishes
The Switchd Team
Satisfactory cheaper switch. Good communication with the same…
Nice to communicate with the same person (pretty much) and to be switched to a cheaper supplier. The only thing I didn't like was having my email address changed for the purpose of going through Switchd to communicate with my new supplier although I sort of understand the reason for it; I prefer to deal direct always.
19 de julio de 2024
Respuesta de Switchd
Hi Jill,
Thank you so much for your feedback!
Providing exceptional customer service is our top priority, and we truly value your input. We hope you are enjoying your new tariff and look forward to helping you save more money on your energy bills.
Best Wishes
The Switchd Team
Respuesta de Switchd
Hi Diane,
Thank you so much for your feedback.
We're committed to making the switching process smooth and hassle-free, and we're pleased to see this reflected in your experience. We hope you're enjoying your new tariff and look forward to assisting with many more switches in the future!
Warm regards
The Switchd Team
I ended up switching myself to a new deal
Slick offering but not sure it does what it says on the packet. I signed up to a trial via Nationwide but it was my energy provider that alerted me to the fact now might be the time to switch to a fixed contract given where energy prices are forecast to go in the winter. Before I made the switch, I found other suppliers with slightly better rates than I was on. I’d assumed recommending better options was Switchd’s purpose but I didn’t hear a thing from them in my time as a customer
5 de julio de 2024
Opinión espontánea
Respuesta de Switchd
Hi Angos,
Thank you for your feedback.
We apologise for not being able to switch you while you were a member at Switchd. With energy prices fluctuating and limited fixed deals available, we aim to switch you when the time is right. We monitor the market daily, and our analysis showed that July's price drop was the best time to lock in the lowest rates. We understand that fixed tariffs come with exit fees, so we avoid locking you into a deal when better offers are anticipated. We keep our members informed through our monthly newsletter to assure you that we're always working in the background. Have you been receiving it?
We appreciate your feedback and hope you reconsider joining our service in the future.
Best wishes
The Switchd Team
Efficient and effective
Adviser answered my questions in a straightforward way, initiated a pain-free switch to a new Fixed tariff.
7 de junio de 2024
Opinión espontánea
Respuesta de Switchd
Hi Mr Wallis,
Thank you for your lovely feedback!
We hope you're enjoying your new tariff and look forward to assisting with many more switches in the future!
Kind regards
The Switchd Team
Professional and Naomi really looked…
Professional and Naomi really looked after us - great team!
6 de mayo de 2024
Opinión espontánea
Respuesta de Switchd
Hi Justin,
Thank you so much for your kind review!
We're pleased to hear that Naomi was able to assist you from start to finish, and we hope everything is going smoothly with your new supplier. We look forward to continuing to provide you with excellent service and more seamless switches!
Warm regards
The Switchd Team
So far so good 😀
So far so good excellent service switch painless
10 de abril de 2024
Opinión espontánea
Respuesta de Switchd
Hi Robert,
We appreciate you taking the time to share your positive feedback!
It's great to hear you're happy with the service and we've already helped you save money on your energy bills. We're committed to finding you the best deals, and we'll keep an eye out for even better deals in the future. We hope you're happy with your new tariff, and thanks for choosing Switchd!
Best wishes,
The Switchd Team
Think this is a con
Think this is a con. Impossible to contact / get anyone to respond. Just get bounced around. I will try yet again to find a response to my concerns.
My advice is don’t touch.
12 de abril de 2024
Opinión espontánea
Respuesta de Switchd
Hi David,
We're sorry to hear about the negative experience you've had with Switchd. We take all customer feedback seriously and want to ensure you're happy with our service.
To investigate this further and resolve the issue quickly, could you let us know how you've been trying to contact Switchd? We take pride in responding to all communication within 24 hours, and we would never intentionally ignore our members.
Please can email us directly at team@switchd.co.uk with the subject "TrustPilot." We'll ensure a senior member of our team personally gets back to you as soon as possible.
Warm regards
The Switchd Team
Shocking Experience AVOID !!
Absolute Nightmare Experience! Made a drastic mistake signing up to this platform! During setting up & finalising requested personal details process then, prompted to the so called dashboard, connection dropped out! Checked connectivity network my system, fully connected operational. At this point in time made numerous attempts to make contact myriad of emails to the “team” without response! Resorted to phone contact after searching for contact number which seemed to take forever! When contact finally made, met with recorded message redirecting me to platform sign in help section. It was @ this point I was losing it literally, login details not recognised! Reached the conclusion, all methods & forms of contact totally inadequate comprising of automated bot’ autoforwarding systems that do not function! To date, 24 hours passed, no response to emails requesting immediate closure of my account deletion of personal information. The whole experience has been totally frustrating, painful, if only with hindsight, should have done research on this dreadful company but, Nationwide B/S (news letter) depicted support, recommendation for this company. Well, to conclude, I am afraid this platform/company, incorporating automated bot’ responses falls way short in delivering seamless, hassle free experiences to customers. A total nightmare shocking experience. AVOID!!
6 de abril de 2024
Opinión espontánea
Respuesta de Switchd
Hi Mr Pye,
We're truly sorry to hear you had a negative experience with Switchd. We strive to make everything smooth and hassle-free, and it sounds like we fell short in your case.
We received your email on the 5th April, and due to being closed over the weekend, our earliest possible response would be on Monday. We couldn't locate any calls from you in our system, but if you did try to reach us by phone, please let us know and we'll be happy to investigate further.
Your feedback is incredibly valuable to us. We'll definitely take it on board to improve our service.
Kind regards
The Switchd Team
Naomi was very helpful
20 de febrero de 2024
Opinión espontánea
Respuesta de Switchd
Hi Simon,
Thank you for the positive feedback!
We're happy to hear Naomi was able to help. We'll be sure to pass your feedback on to her, she'll be thrilled to hear it. And of course, if you ever need anything else, don't hesitate to reach out – we're always here to help!
Warm regards
The Switchd Team
Super helpful and everything ran really…
Super helpful and everything ran really smoothly!
8 de diciembre de 2023
Opinión espontánea
Respuesta de Switchd
Hi Penny,
Thank you so much for taking the time to leave us such a kind review.
We are committed to ensuring a smooth and effortless experience for our members, and it's wonderful to hear that your experience reflects this. We hope you're enjoying your new tariff, and don't forget that you can always get in touch with us if you require any assistance!
Best wishes
The Switchd Team
Just completed an automated switch to…
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place.
My only adverse comment is the painful process of having to go through Switchd to access my account. I end up with mulytiple passwords. The Switchd password also seems to fail. The subsequent customer services are pretty futile/robotic!
19 de diciembre de 2023
Opinión espontánea
Respuesta de Switchd
Hi Richard,
We greatly appreciate you taking the time to provide us with your feedback!
Our goal is to stay ahead in the energy market and make sure that the switching process is efficient and stress-free. We're delighted to know that this has been your experience.
We apologise for the difficulties you encountered in accessing your Switchd account and with our customer service. We will certainly take this feedback on board to better our service.
Best wishes to you and your family for a wonderful holiday season and a successful New Year!
The Switchd Team
I am very much grateful.
17 de diciembre de 2023
Opinión espontánea
Respuesta de Switchd
Hi Richard,
We sincerely appreciate your thoughtful review!
It's a pleasure to see that you've joined our service, and we're excited to have already helped you save money through the switch. As a valued member of Switchd, you can trust that we'll consistently work to minimise your bills and keep finding savings for you!
Best wishes to you and your family for a joyful holiday season and a flourishing new year!
The Switchd Team
not recommended in their current form
I used their website further to an enquiry to #Switchpal as a basis for seeking out potential energy savings in the marketplace.
After inputting all data requested Switchd advised my bills could be halved by me switching to Flow Energy.
I then Googled this proposed supplier and found out that they actually went out of business in 2019 and their customers were absorbed by Octopus Energy.
So why are Switchd advertising non-existent savings if you decide to join them?
I can only surmise it is because of the catch at the bottom of their web page confirming that they won't guarantee getting the savings advised by Switchd, but will get you the best deal they can in the current market.
In this ongoing period of market volatility this is likely to be next to nothing - but they will no doubt charge you a fee for their 'Service'!
This is surely blatant click bait mis-direction and misleading information being offered.
I did try on-line chat for clarity before writing this review and got nothing but auto-bot responses.
I also tried calling them but my call was not answered.
I'm putting the whole experience down to being a lucky escape!
Remember - all that glitters is not gold...
Follow up notes - In noting your reply below I believe the honest thing for you to do is to update your comparison data for users as clearly you would likely only be able to offer a small fraction of the savings your website purports to be able to achieve.
If you can advise when realistic data is being advised, to potential customers , I will be happy to verify this and amend my review accordingly.
14 de noviembre de 2023
Opinión espontánea
Respuesta de Switchd
Hi P,
We're really sorry to hear about the negative experience you've had with Switchd. It's important to us that our members have a positive experience whilst using our service.
Please be assured that the information on our website is not intended to mislead. We acknowledge the changes in the energy sector, including the acquisition of Flow Energy by Co-op Energy, now under Octopus Energy's ownership.
We recognise the energy market's volatility in recent years, which has limited the availability of competitive deals. However, at Switchd, we're one of the first ones to know when a deal enters the market. The great news is that we're starting to see more appealing deals available in the market.
We are keen to resolve this matter to your satisfaction. Please contact us at team@switchd, using 'Trust Pilot' in the subject line. We'll gladly assist you in exploring these new deals.
Kind regards,
The Switchd Team
Respuesta de Switchd
Hi David,
We appreciate you sharing your feedback!
We understand that the energy market has been a bit unpredictable lately, resulting in fewer competitive fixed deals than we would like to see. The good news is that, as your automated energy switching service, we're closely monitoring the situation. Rest assured, we're eager to reach out to you as soon as a better deal becomes available. Keep an eye on your inbox for any updates!
Kind regards
The Switchd Team
Definitely recommended
Definitely recommended, in couple of years always Switchd find best deals so I saved money every time I swiched.
13 de noviembre de 2023
Opinión espontánea
Respuesta de Switchd
Hi Maciej,
Thank you for sharing such a kind review!
We are delighted to have been able to save you £525 on your energy bills throughout your time with Switchd. We understand your decision to leave Switchd and while we're sorry to see you go, we certainly aim to integrate SEG tariffs into our service in the future!
Best wishes
The Switchd Team
Tell me the issue
25 de diciembre de 2022
Opinión espontánea
Respuesta de Switchd
Hi,
Thank you for your feedback, We're sorry to hear about the negative experience you've had with Switchd.
We are keen on achieving a positive outcome. Could you kindly provide further details about the issue? You can contact us by sending an email to team@switchd.co.uk with the subject marked as 'TrustPilot'. We'll gladly assist you.
Kind regards,
The Switchd Team
nothing went right
what went wrong? nothing went right. I signed up and waited and waited and finally an automated communication to say that one unresolved proble was holding everything up. No ability to communicate with switchd says that nothing is happening. The only automated reply email from them was to look at automated answers or leave switchd - and thats what I am doing as I cannot get past go. I am tempted to ask is there anyone working there by the lack of being able to contact anyone. Complete waste of time.
28 de septiembre de 2023
Opinión espontánea
Respuesta de Switchd
Hi Nick,
We apologise for the difficulties you encountered when trying to reach out to Switchd.
We want to reassure you that our top priority is to provide a prompt response within 24 hours during our business hours. We are happy to see that our team has already taken swift action to address your query and is actively exploring the best available to deal for you.
Best wishes,
The Switchd Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.