symple.co.uk Opiniones 

163
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I am happy to order the Symple magic systems. They provided one stop user friendly service to issue EPC, Gas cert and EIRC report in efficiency, trustworthy and professional and got the certificate... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time using the app. Easy to use. Available jobs appear, easy to view more details about the job. One click of a button to accept the job then the customers contact details appear. Arranged a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service and very competitively priced! Never used this company before but took a flyer as my usual engineer let me down!! Very impressed with their service. Quick and efficient and did no... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I got a timely reminder that the gas safe certificate was due and it was very easy to arrange appointment within a couple of days. Engineer turned up when he had said and did a good job and was help... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mantenimiento de viviendas
  2. también en la categoría
  3. Compañía de administración de propiedades

Escrito por la empresa

A platform where landlords and service providers can effortlessly manage their residential property bookings


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

163 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(163)

9 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great company to work with…

We have been working with Symple for 8months now, and have completed many electrical inspection for their clients. We have always received great customer service from the team, any enquiries are dealt with promptly, and jobs are paid for on time as promised. We really enjoy working for Symple, and will continue to do so.

14 de abril de 2022
Opinión espontánea
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Respuesta de symple.co.uk

We thank you for such an amazing review of Symple. Our team will be incredibly pleased with your feedback, as we work hard to ensure both our landlords and service providers are satisfied. Thank you for your services and we look forward to continuing to work with you

Valorada con 5 estrellas sobre 5

Great to receive jobs from Symple

Great to receive jobs from Symple. Process is straightforward and payments are done automatically

13 de abril de 2022
Opinión espontánea
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Respuesta de symple.co.uk

Thank you David for your positive review. We are happy that you satisfied to receive jobs from Symple, and we thank you for your services.

Kind regards,
The Customer Success Team

Valorada con 5 estrellas sobre 5

Efficient, trustworthy & value for money

Efficient, fast and professional - 5 star service for a busy landlady. Thank you.

30 de marzo de 2022
Opinión espontánea
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Respuesta de symple.co.uk

Thank you very much for such a glowing review of Symple. Our aim is to make lives easier for busy landlords such as yourself, and we have indeed proven that we can.

Kind regards,
The Customer Success Team

Valorada con 5 estrellas sobre 5

Good service

Good service. They organised the gas and electric certificate without me have to try and organise times and dates myself. Happy.

28 de marzo de 2022
Opinión espontánea
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Respuesta de symple.co.uk

We are very pleased that we have been able to take that pressure off you Mark.

Kind regards,
The Customer Success Team

Valorada con 5 estrellas sobre 5

Superb Service

Absolutely fantastic. Got the quote online, could pay online, honest pricing structure, and the delivery has been faultless. Booked a gas safety inspection and an EICR online on Thursday, 4 days later both have been carried out.
I highly recommend

21 de marzo de 2022
Opinión espontánea
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Respuesta de symple.co.uk

Many thanks Will for such a lovely review. We are pleased that you have been satisfied with our service.

Kind regards,
The Customer Success Team

Valorada con 1 estrellas sobre 5

Not great

I have already had my gas inspection which took ages for you to book and you have now booked someone else again. No one seems to know what they are doing. I hope you haven't charged me twice! I wouldn't use this again.

9 de marzo de 2022
Opinión espontánea
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Respuesta de symple.co.uk

Hi Katie,

We wish to apologise for the unsatisfactory service you have received. I can see that the Symple team was in touch with you where possible to keep you updated, we apologise if we could have dealt with this differently. The issues regarding multiple bookings was in fact a glitch in the system. Our service provider who carried out the original inspection, was made aware that these were being sent in error to them and there was no requirement for them to contact you. We can assure you only one booking and payment has taken.

We have tried to call you today to speak to you personally about this matter. Therefore please refer to our email for our apology offering.

Kind regards,
The Customer Success Team

Valorada con 5 estrellas sobre 5

Symple have been fantastic to work…

Symple have been fantastic to work with. Very quick to respond, and if inevitable issues do arise they are resolved swiftly and effectively. Would absolutely recommend.

25 de febrero de 2022
Opinión espontánea
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Respuesta de symple.co.uk

Thank you for your positive review. We are very pleased that MovingHub are satisfied with our services, and that you would recommend us to others.

Kind regards,
Team Symple

Valorada con 5 estrellas sobre 5

Need to offer a remedial works service…

Need to offer a remedial works service after receiving certs.

30 de enero de 2022
Opinión espontánea
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Respuesta de symple.co.uk

Many thanks for your 5 star rating and feedback. 2022 will see many new exciting additions introduced. We are in the final development stages to offer this, plus many more additional services, such as boiler services and PAT testing.

Many thanks,
Team Symple

Valorada con 5 estrellas sobre 5

Smooth Experience

Smooth Experience, job done!

27 de enero de 2022
Opinión espontánea
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Respuesta de symple.co.uk

We are very pleased that you have had a great experience with us.

Many thanks,
Team Symple

Valorada con 5 estrellas sobre 5

Money well spent…

I used this company's services prior to buying a property and it was worth every penny I spent.

I had gas and electricity inspections carried out which highlighted some significant issues that I would not have known about otherwise.

I was struggling to work out who I could book to carry out the inspections and really liked the ease of booking through this company. Customer service was great and the reports were professional and produced in good time.

I would definitely use this company again.

26 de enero de 2022
Opinión espontánea
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Respuesta de symple.co.uk

Thank you Kay for your positive review. We are pleased that our service met your requirements and that you had a great experience.

Many thanks,
Team Symple

Valorada con 5 estrellas sobre 5

Excellent service and very…

Excellent service and very competitively priced!

Never used this company before but took a flyer as my usual engineer let me down!! Very impressed with their service. Quick and efficient and did not try to invent works that needed doing like some companies do. I would recommend Symple and will use them again myself without doubt. A1+

25 de enero de 2022
Opinión espontánea
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Respuesta de symple.co.uk

Thank you Brad for your positive feedback. We are pleased you had a very satisfactory experience with us.

Many thanks,
Team Symple

Valorada con 2 estrellas sobre 5

Turned up 3.5 hours late

Sorry to write this as initially this seems a very good service. Received a text saying EICR was booked for 1.00 pm. On the day received another text saying your engineer will be with you at 1.00 pm.

At 3.45, received a text saying he was on his way and eventually turned up at 4.30 pm, 3.5 hours after expected.

When I questioned this with the Symple support team, I was told that it was any time after 1.00 pm. That isn't what any of the 3 texts I received said, and the on-line portal also showed it was booked for 1.00 pm.

So my suggestion would be; if you are going to be late, contact before nearly 3 hours of waiting. Then don't try and lie about it when you mess up.

13 de diciembre de 2021
Opinión espontánea
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Respuesta de symple.co.uk

Hi Susan,

We wish to apologise for the inconvenience this has caused not only to you, but to your tenants also. This was not an acceptable wait time, and we completely understand your frustration.

We have spoken with the assigned service provider, and this matter will be dealt with by Symple. As for your inconvenience, one of our team has just spoken with you on the phone, and as per the conversation, we hope that we are able to keep you as a customer and accept our apology offering.

Many thanks,
The Symple Team

Valorada con 5 estrellas sobre 5

Excellent!

Excellent service!

9 de noviembre de 2021
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Respuesta de symple.co.uk

Thank you very much for the positive review. The Symple Team

Valorada con 5 estrellas sobre 5

Excellent service from start to finish…

Excellent service from start to finish - everything was done on time and report received same day - so thank you to the team at Symple!

4 de noviembre de 2021
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Respuesta de symple.co.uk

Thank you for your kind words. The Symple Team

Valorada con 5 estrellas sobre 5

Awesome system!

Awesome system!
I found them on google after trying so many engineers and ordered a gas safety. within 1 hour the guy called to make the appointment and it was done the next day! Thank you Symple.

4 de noviembre de 2021
Opinión espontánea
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Respuesta de symple.co.uk

Hi Steven, we are pleased that you were happy with the service you received from Symple. We hope you will book with us again in the future

Valorada con 1 estrellas sobre 5

The unfortunate mistake you will make…

The unfortunate mistake you will make under contract law is that if you book an engineer through this system these people are then the main contractor , but they have no engineering qualifications or Insurance which makes it illegal . You have to book direct with engineers for it to be legal . If you dont believe talk to a Solicitor or Trading Standards . Mike Bowen at Gas & Elec

11 de octubre de 2021
Opinión espontánea
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Respuesta de symple.co.uk

This is to confirm that Symple is fully insured to accept and manage bookings for all the services we offer. All our service providers are fully insured and accredited to carry out all the services they provide. Any questions please give us a call on 0161 883 3452 or email support@symple.co.uk. Kind regards, Symple.

Valorada con 5 estrellas sobre 5

My happy Symple inspection

I found Symple on Google as I needed a Gas certificate doing on one of my properties. I was impressed with how easy the process was. I registered and paid for my renewal and then I was able to see onscreen all the stages of the inspection, from when the service provider was assigned to the date when the inspection was booked. I was able to be kept out of the usual hectic loop, but still had visibility of what was going on. My cert was then stored on the system and also emailed to me, rather than the usual paper copies which can be lost. Thanks Symple

16 de junio de 2021
Opinión espontánea
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Respuesta de symple.co.uk

Thank you Stephanie for your kind review. We are happy that you have had a positive experience with Symple

Valorada con 5 estrellas sobre 5

I found Symple on the net looking for a…

I found Symple on the net looking for a local Manchester company and I have received an excellent hassle free service. Symple arranged directly with the tenants a date and time to suit both parties without me having do anything. The service is very easy to sign upto. All your records are stored in one place and are easily accessible should you require a copy. Keep up the good work, I’m sure your young company will be around for along time. A very happy Dave

14 de junio de 2021
Opinión espontánea
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Respuesta de symple.co.uk

Thank you Dave for your positive feedback. We are happy you had a great experience with Symple.

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