We’ve used TMR a couple of times, they’ve always provided a great service suggesting itineraries, organising tickets and hotels, keeping abreast of timetable changes and engineering works and providin... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Experience of two trips tells me that the staff at Tailor Made Rail really know what they're doing. The itineraries have been great but, in particular, the hotel choices have been fantastic. We've sta... Ver más
At 77 years old we wondered whether this trip might be too much for us, especially with digital tickets etc., but from start to finish TMR were helpful and contactable. Our trip started and fini... Ver más
nearly everything went very smoothly indeed. all the hotels were very well located and comfortable with the exception of the Florence hotel, which wasn't as good as we wanted. I have suggested a v... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Tailor Made Rail
Escrito por la empresa
About us
Tailor Made Rail is a specialist tour operator providing independent, unescorted holidays by train throughout Europe, the USA, Canada, Morocco and South Africa. Our team of rail experts offer unparalleled advice and expertise, enabling you to make the most out of both the journey and your time in the destination.
How it Works
Choose when you would like to travel and where you would like to go. Think about whether you want to experience lots of places and journeys in a short time, or would rather base yourself in one place with a nice journey to get you there and back, possibly with stops along the way to make things as relaxed as possible.
Start Planning Here
Información de contacto
34-36 Gray's Inn Road, WC1X 8HR, London, Reino Unido
- 020 3322 7741
- info@tailormaderail.com
- tailormaderail.com
4,8
Excelente
666 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 50% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
TMR arranged a dream journey of over…
TMR arranged a dream journey of over 1100k to Munich in one day by rail (5 trains) from North Leeds and identified an excellent city centre hotel.
1 de junio de 2026
Respuesta de Tailor Made Rail
Hi Graham,
Thank you very much for your review. We are thrilled to hear that your holiday was your dream journey and that you enjoyed it so much.
Thank you for letting us know and we look forward to having you travel with us again.
Kind regards,
The TMR Team
Tailormade looked after us and…
Tailormade looked after us and responded quickly to problems with cancelled trains.
22 de mayo de 2026
Respuesta de Tailor Made Rail
Thank you for your review.
We are very glad to hear that you were looked after when things were delayed.
We hope you enjoyed your holiday and look forward to any feedback you might have on your trip.
Kind regards,
The TMR Team
Faultless and easy to speak with…
Faultless and easy to speak with someone
Advice about regular checks on train times was essential
1 de junio de 2026
Respuesta de Tailor Made Rail
Hi Les,
Thank you very much for your review. We are happy to hear that you found it easy to speak with us - this is so important to us and really good to hear.
We are glad that the advice to check your planned trains worked well and avoided any hiccups.
We hope you enjoyed your holiday and look forward to having you travel with us again soon.
Kind regards,
The TMR Team
First class experience throughout.
From original quotation the response was always prompt and follow ups were equally good. Tickets were delivered by the promised date and very clear instructions on our forthcoming were enclosed some 10 days before our departure.
1 de junio de 2026
Respuesta de Tailor Made Rail
Hi Roger,
Thank you very much for your review. We are delighted that you found our service to be first class and that you enjoyed your communications with our team.
We hope you enjoyed your holiday and look forward to hearing from you another time.
Kind regards,
The TMR Team
Really enjoyed the holiday
Really enjoyed the holiday
Tailor made rail gave suggestions and altered plans according to our preferences. A truly bespoke package
1 de junio de 2026
Respuesta de Tailor Made Rail
Hi Kate,
Thank you very much for your review. We are really happy to hear that you enjoyed your holiday and found that it was tailored just right for you.
We hope to have you travel with us again soon.
Kind regards,
Katie Williams
Professional and responsive
Our knowledgeable TMR agent was helpful and responsive to our ideas when planning our itinerary to Slovenia and took care of all the train and hotel reservations, making for a stress-free trip. The pre-departure information provided was clear and everything went smoothly. We would certainly recommend them.
22 de mayo de 2026
Respuesta de Tailor Made Rail
Hi Wendy,
Thank you very much for your review and for taking the time to email us after your holiday.
We are really happy to hear that you enjoyed your holiday and that everything went smoothly. Likewise that you found our documentation easy and clear to use.
We look forward to discussing future travel plans with you.
Kind regards,
The TMR Team
1st time interrailers Italian trip
nearly everything went very smoothly indeed. all the hotels were very well located and comfortable with the exception of the Florence hotel, which wasn't as good as we wanted.
I have suggested a very small improvement for their travellers itinerary pack which would have helped us avoid a simple mistake.
just these 2 points above prevent a 5* review, everything else was very good -
customer service, comms, paperwork, etc.
19 de mayo de 2026
Respuesta de Tailor Made Rail
Hi John,
Thank you very much for your review and your helpful feedback by email after the holiday. We have taken steps to include your suggestions about tickets on this route.
We are glad to hear that your holiday was overall enjoyable and well planned and we hope to have you travel with us again soon.
Kind regards,
The TMR Team
Tailor-made rail are really helpful if…
Tailor-made rail are really helpful if you are planning a complex Interrail trip. I think we had over 12 trains and 12 ticket reservations that needed to be which they did for us. The fact that they give you both a digital and a paper printout of only tickets and the QR codes, et cetera is also really helpful. I’m not quite sure how they work out their pricing (they don’t say to you at the beginning we just put 12% on top of any hotel or Train bookings or explain how the charges work but nonetheless if you’re not looking for a really cheap holiday we thought it was definitelyworth the extra cost. We needed to contact the office once on our trip to confirm something so called the office, they swiftly got in touch with the hotel and called us back to confirm that the booking was in order. All in all very helpful and a nice team teen.
16 de mayo de 2026
Respuesta de Tailor Made Rail
Dear Charlie,
Thank you very much for your review and for taking the time to tell us about your holiday.
We are glad that you enjoyed your trip and that the journeys all ran smoothly for you. it is lovely to hear that you enjoyed your interactions with our team.
We work on the basis of a package price and aim to offer good value and expertise with all our packages and planning. We hope that the background support is reassuring for all our travellers and allows them to relax whilst on their holidays.
We hope you might like to travel with us again soon.
Kind regards,
The TMR Team
Rail journey to and around Switzerland
Tailor Made Rail’s arrangements were very well planned. We had no problems at all either with the journeys themselves or with the hotels, which were of a very good standard. Everything happened as planned and the hotels were well placed and within easy walking distance from the railway stations, etc.
26 de mayo de 2026
Respuesta de Tailor Made Rail
Hello there!
Thank you for taking the time to leave a review, we appreciate it.
We are pleased to hear that you enjoyed your holiday and that the journeys and hotels all suited you well. This is great to hear.
We hope to have you travel with us again soon.
Kind regards,
The TMR Team
The perfectly planned holiday they…
The perfectly planned holiday they thought of everything, it was a really lovely stress free experience they even arranged our transfers from station to station and station to hotels all included in our package. The hotels chosen were excellent.
We love using Tailor Made Rail we always have Katie Williams organise our holidays, both her and TMR are excellent.
26 de mayo de 2026
Respuesta de Tailor Made Rail
Hi Leonard,
It was great to have you travel with us again. We are glad that you enjoyed your holiday and that you had a good relax on the Lakes.
It is always a pleasure to arrange your trips and we look forward to talking again soon.
Kind regards,
Katie and the TMR Team
Tailor Made Rail train and hotel…
Tailor Made Rail train and hotel bookings were great. Holiday documents, itinerary and app instructions were provided plenty of time before travel and were easy to follow. First train holiday and I would definitely recommend
22 de mayo de 2026
Respuesta de Tailor Made Rail
Hi Natalie,
Thank you for your review. We are honoured that you chose us to organise your first rail holiday and are glad that you enjoyed it.
It is great to hear that you enjoyed the hotels, rail bookings and our documentation.
We hope we have the pleasure of arranging some rail adventures for you again soon.
Kind Regards,
The TMR Team
The TGV is a really rapid way to travel…
The TGV is a really rapid way to travel to the south of France but the first class aspect was not in much evidence. Want something to eat or drink, go to the buffet car along with everyone else! The Eurostar service was considerably better.
The original hotel offered in Avignon was not our idea of a great place to stay. A Novotel outside the walls of the City.
Fortunately we were able to change to a delightful small authentically French hotel a stone throw from the centre.
All the arrangements went well and was stress free.
18 de mayo de 2026
Respuesta de Tailor Made Rail
Hi Valerie,
Thank you for your review and your helpful feedback.
We are sorry you were disappointed by the lack of included catering on the TGV as compared to the Eurostar. We will work out a way to make this clearer in our documentation. We find that the extra bit of space and fewer seats in the carriages still make it worth the upgrade if budget allows but it would be nice if some refreshments were included, you are right.
We are glad you were happy with your B&B in Avignon. In regard to the original suggestion, this was a hotel located close to the train station which some clients prefer. We offer bespoke holidays so the original proposals at the quoting stage are just suggestions and we fine tune an itinerary in partnership with our clients. We are glad the end result suited you.
If you would like to discuss any elements of the Tailor Made Rail service which didn't meet your expectations, please kindly reply to our email and we will be very glad to hear from you.
Thank you again for taking the time to write,
Kind regards,
The TMR Team
Superbly organised
Superbly organised, with high quality hotels very close indeed to each railway station
18 de mayo de 2026
Respuesta de Tailor Made Rail
Hi Robert,
We are glad to hear that you enjoyed your holiday and that you found the hotels to be right for you. This is great news.
We hope to have you travel with us again sometime.
Kind regards,
The TMR Team
Trip to Rome
The itinerary setout went according to plan despite me losing my passport. All the hotels were good, the only problem we encountered was the late arrival of the station transfer service in Paris
14 de mayo de 2026
Respuesta de Tailor Made Rail
Hi Brian,
Thank you for your review. We were glad to hear that you enjoyed the trip despite the tricky start losing your passport. We are sorry that this happened and hope you managed to rearranged the documents as we discussed.
We'd love to know more about the late arrival of your transfer and are sorry to hear about this. If you'd like to reply to our welcome home email and tell us more, we will pass on your feedback to our partner in Paris.
Kind regards,
The TMR Team
The perfect trip
Arrangements for our trip to and around Norway were perfect and all went smoothly. Communication before and during the trip was excellent. We adjusted the trip (travel and accommodation) to fit our budget and Tailor Made Rail dealt with this as requested. We will happily use them again and would recommend their services.
22 de mayo de 2026
Respuesta de Tailor Made Rail
Hi Rob,
Thank you for taking the time to leave a review.
We are really glad to hear that you enjoyed your holiday and that you were happy with how we tailor make our itineraries.
Thank you for recommending us and we look forward to heaving you travel with us again soon.
Kind regards,
The TMR Team
All tickets and bookings were fine
All tickets and bookings were fine. It wasn’t Taylor Made’s fault that there were so many late running or cancelled trains in Germany, and they were very helpful in sorting out a variation to our route out of hours.
Only a small niggle, in one hotel in Kufurt Rathin, we had a room in the annex - up the road, down 20 steps, across an unsurfaced car park, up a short but steep slope and then up 44 stairs to our (very nice) room whilst carrying suitcases. It was quite an effort for people in their seventies.
21 de mayo de 2026
Respuesta de Tailor Made Rail
Hi Lynda,
Thank you for your review. We are lad to hear that you enjoyed your holiday with us. We are sorry to hear that you had so many niggles with the German trains.
Thank you for letting us know about the hotel in Kuort Rathen, we will take good note of this and speak to the hotel about allocating different rooms next time. We are glad you enjoyed it nonetheless.
Thank you again for your feedback.
Kind regards,
The TMR Team
First class service.
All the arrangements which the company made for us worked really well (and we made 17 separate rail journeys)! When circumstances beyond their control meant they had to make changes, they altered our arrangements quickly, and really looked after us to make sure we were able to continue our holiday. Can’t fault them. Would use them again and recommend them to anyone else.
21 de mayo de 2026
Respuesta de Tailor Made Rail
Hi Christine,
Thank you for being in contact and taking the time to leave a review. We were happy to help with the Italian strike and were glad to hear that the alternative arrangements were a bit of a bonus.
It is great to hear that you enjoyed the holiday and we very much hope to arrange some more travel for you again soon.
Kind regards,
The TMR Team
Excellent Service and Very Helpful
Tailor Made rail made out our itinerary exactly as we needed with no early or late travel. Hotels and rail journeys were excellent. The couple of problems we had during the holiday were sorted immediately by them. Very helpful and excellent service
20 de mayo de 2026
Respuesta de Tailor Made Rail
Hello there,
Thank you for leaving a review and for letting us know about your holiday. We are really happy to hear that your hotels and journeys were enjoyable and that you enjoyed our service - this is great to hear.
Thank you again for writing,
Kind regards,
The TMR Team
A holiday couldn't be easier
A holiday couldn't be easier. Tailer made rail had everything organised to make our holiday as stress free as possible. The choice of hotels & locations was wonderful .
We could easily change, lengthen or amend any part of the holiday easily.
This was our second holiday with tailer made rail & would certainly use them again
19 de mayo de 2026
Respuesta de Tailor Made Rail
Hi Dawn,
Thank you for leaving a review, we appreciate it. It was great to have you travel with us again and to make changes to the itinerary to suit you.
We are delighted to hear that you enjoyed your holiday and found it to be easy and stress free.
We hope to have you travel with us again soon!
Kind regards,
The TMR Team
Wonderful experience …
Everything that Tailor Made Rail could influence was done extremely well. All staff we spoke to were very professional and helpful. Trains booked and reserved seating perfect. Paperwork spot on.
Hotels better than we anticipated.
All very good value for money.
We have never previously had a train holiday but after our recent experience would certainly do so again and would have no hesitation using Taylor Made Rail.
8 de mayo de 2026
Respuesta de Tailor Made Rail
Thank you for your review and for telling us about your holiday.
We are thrilled to hear that you enjoyed the booking process with us and that you chose us for your first rail holiday. We are really glad to hear that you would travel by rail and with TMR again.
we look forward to it if and when the time comes.
Kind regards,
The TMR Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.