Pendant was my elderly mother's. Fantastic product with good battery life, via rechargable docking station. This pendant was gps enabled, excellent for our very long garden or when mum was not near t... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Purchased this for my mother. Was easy to order , delivered quickly and easy to set up. Fortunately Mum hasn’t needed to use it but if she does hopefully will be ok. My only comment is that the conta... Ver más
La empresa ha respondido
The equipment was delivered within a few days. The instruction booklet was easy to follow although in reality not necessary as once plugged in the base station provided clear verbal instructions. T... Ver más
La empresa ha respondido
I live alone and am approaching 80. Although I try to keep fit and have no major health concerns I am aware that each birthday makes me more vulnerable. For this reason I signed up for a home and ga... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Escrito por la empresa
- Working with Age UK
- Taking Care are trusted by Age UK to provide the Age Co Personal Alarm Service.
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Información de contacto
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Reino Unido
- 0800 085 7371
- enquiries@taking.care
- taking.care
4,6
Excelente
3 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I have no complaints.
8 de abril de 2026
Process of obtaining my family members…
Process of obtaining my family members personal alarm was excellent.
1 de abril de 2026
So easy to set up with instructions and…
So easy to set up with instructions and extremely helpful people explaining everything initially
1 de abril de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Staff are very friendly and made…
Staff are very friendly and made everything clear and simple.
7 de abril de 2026
Respuesta de Taking Care
Hi Janice,
We're happy to hear that our staff's friendliness and clarity made your experience a positive one. Thank you for your kind feedback!
Kind regards,
Hilary
FIRST RATE
Excellent and FIRST RATE service from this company,
and top class staff who helped me with the set up process THANK YOU.
7 de abril de 2026
Respuesta de Taking Care
Hi Dorothy,
We're happy to hear that you had an excellent experience! It's great to know our staff provided first-rate support during your setup. Thank you for your kind words.
Kind regards,
Hilary
Using it for only 6 or 7 days and I am…
Using it for only 6 or 7 days and I am awaiting a cover as it is making my neck very sour.
2 de abril de 2026
Respuesta de Taking Care
Hi Christine,
Thank you for your review and for getting in contact with our Customer Service team to discuss an alternative wearing option and we have posted a neck cord for to try.
If you are still experiencing any discomfort, please feel free to get in touch with our Customer Service team on 0800 0121321.
Kind regards,
Hilary
It arrived quickly after being ordered
It arrived quickly after being ordered. Very easy to set up. I feel more confident now, if l do have a fall.
5 de abril de 2026
Respuesta de Taking Care
Hi Gill,
We're happy to hear that the setup was easy and quick! It's great you feel more confident. Thank you for your positive feedback; we appreciate it!
Kind regards,
Hilary
Ordered this and it came within 2 days…
Ordered this and it came within 2 days and I am pleased with how it’s working at the moment.
29 de marzo de 2026
Respuesta de Taking Care
Hi Helen,
We're happy to hear that your order arrived quickly and that you are pleased with its performance so far. Thank you for your feedback!
Kind regards,
Hilary
Easy to set up
Easy to set up following written and spoken instructions, quick response for test call.
27 de marzo de 2026
Respuesta de Taking Care
Hi David,
We're happy to hear that the setup was easy with our instructions and that the test call response was quick. Thank you for your positive feedback!
Kind regards,
Hilary
Respuesta de Taking Care
Hi,
We're happy to hear that the setup was easy, and our online instructions were helpful. Thank you for your positive feedback!
Kind regards,
Hilary
Disappointed with pendant …
Everyone spoken to lovely but the pendant is way to big and heavy my mother cannot wear it
26 de marzo de 2026
Respuesta de Taking Care
Hi Kelsey,
Thank you for sharing your feedback, I will forward your concerns to our Customer Service team to get in contact.
Kind regards,
Hilary
Respuesta de Taking Care
Hi Lorraine,
Thank you for your feedback, we appreciate your comments.
Kind regards,
Hilary
Prompt and helpful service
Although setting up was a bit long-winded, staff talked me through it very well.
23 de marzo de 2026
Respuesta de Taking Care
Hi Stephen,
We appreciate your feedback and are glad our staff supported you through the setup process. Thank you for your patience and for sharing your experience!
Kind regards,
Hilary
Set up couldn't have been easier
Set up couldn't have been easier. I hope I never have to use it but feel sure that if
1 de abril de 2026
Respuesta de Taking Care
Hi Tegryd,
We're happy to hear that the setup was easy! We appreciate your trust in our product and hope it provides peace of mind. Thank you for your feedback.
Kind regards,
Hilary
Very helpful and friendly.
1 de abril de 2026
Respuesta de Taking Care
Hi,
We appreciate you taking the time to share your positive experience with us. We're so glad to hear we were helpful and friendly!
Kind regards,
Hilary
Easy to order
Easy to order, very helpful lady on the phone. Alarm arrived quickly and was very easy to set up
31 de marzo de 2026
Respuesta de Taking Care
Hi Dorothy,
We're happy to hear that ordering was easy, the phone support was helpful, and the alarm was simple to set up. Thank you for your feedback.
Kind regards,
Hilary
Good digital personal alarm, flexible cover and great customer support
Having had a different company's alarm on trial made it easier to know which features were most needed for my not housebound yet parents. The lady at Taking Care was extremely helpful at advising which product would be most appropriate and being able to have a primary and secondary user was a big bonus, rather than having to have 2 separate alarms. Signing up over the phone did take time because they were so thorough and they made the process straightforward. The equipment arrived extremely promptly. I set it up for my parents at my next visit. That process also was straightforward and the recorded instructions from the base unit easy to follow. I was impressed that the unit was boosted enough to find a good mobile signal connection as my parents' location has notoriously poor signal strength. The professional installation service would be a good option for those without outside support. My father found the necessarily detailed instructions daunting to tackle by himself. Actual use of the alarm fobs and base unit is simple and intuitive. Importantly, it doesn't look as though accidental activation will be easy to do. Follow up support has been great so far and every person contacted during the process has been unfailingly kind, patient and helpful.
31 de marzo de 2026
Respuesta de Taking Care
Hi Helen,
We appreciate you sharing your experience. It's great to hear that our team was helpful in choosing the right product for your parents and that the setup was straightforward. We're happy the mobile signal connection is strong and that you find the alarm easy to use. We value all of your feedback.
Kind regards,
Hilary
The service was very explanatory and delivery was quick. Instalation was very easy and immediately in operation
The service was very explanatory and delivery was quick
24 de marzo de 2026
Respuesta de Taking Care
Hi,
We're happy to hear that our service was helpful and our delivery was quick. Thank you for your positive feedback; we appreciate it.
Kind regards,
Hilary
Good delivery time
Good delivery time, booklet and setting up. Also follow up questions delt with and confident all will be well. Thank you .
Margaret Shelton .
30 de marzo de 2026
Respuesta de Taking Care
Hi Margaret,
We're happy to hear that the delivery and setup went smoothly. It's great that we could address your questions effectively. Thank you for your positive feedback!
Kind regards,
Hilary
installation went well
installation went well. The signal was good throughout the test. The pendent is comfortable and unobtrusive to wear. Fortunately I haven't had a need to test the system yet!
23 de marzo de 2026
Respuesta de Taking Care
Hi Judy,
We're happy to hear that the installation process was smooth. It's great the pendant is comfortable to wear. We would still encourage regular quarterly testing of the equipment. We appreciate your feedback!
Kind regards,
Hilary
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.