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Taking Care Opiniones 

3839
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

my mother had 2 falls outside the home - 1 at GP surgery another in the rain -and her alarm didn't activate. my mother told taking care and was told a manager would get back to her 2 weeks ago. This... Ver más

Valorada con 5 estrellas sobre 5

The whole process was excellent, the people we spoke to were friendly, extremely knowledgeable and on top of their game. Could ot have been more efficient. The equipment arrived on the dot and was... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Phoned to order the personal alarm watch for my mother Rebecca was really nice and helpful in the phone. My only concern is I see its evri thats being used to deliver the parcel and I've had some bad... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Allison was very helpful and explained everything regarding the fall alarm. I felt that having the 30 day money pay guarantee takes the pressure of trying a new device for my mother. It will give us,... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad
  2. también en la categoría
  3. Agencia de servicios de ayuda a domicilio
  4. Ayuda a domicilio
  5. Cuidado de personas mayores
  6. Servicio de asistencia médica de emergencia
  7. Servicios de asistencia médica a domicilio

Escrito por la empresa

Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.

Providing peace of mind and security

Escrito por la empresa

We're proud of the service we provide
We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
TSA certified member organisation
We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.

Free delivery

With a no quibble, 30 day money back guarantee

There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.

Información de contacto

Free delivery

Free next working day delivery with all personal alarms

4,5

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,5

Todas las opiniones

(3839)

887 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Staff friendly and helpful

Staff friendly and helpful. Explained all possible options well

10 de septiembre de 2026
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Respuesta de Taking Care

Hi Enid, thanks for taking the time to leave a review and we hope your personal alarm provides you with peace of mind.
Kind regards,
John

Valorada con 5 estrellas sobre 5

Everything has gone really well I…

Everything has gone really well I haven't connected it yet as waiting for KEY SAFE to be fitted in a couple of weeks.

8 de septiembre de 2026
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Respuesta de Taking Care

Hi Suzanne, we're pleased to hear everything has gone well and let us know if we can be of any help.
Many thanks,
John

Valorada con 5 estrellas sobre 5

Rebecca was extremely helpful

Rebecca was extremely helpful, taking time to explain everything carefully to me and making sure I understood the different options available.

21 de septiembre de 2026
Opinión espontánea
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Respuesta de Taking Care

Hi Katherine,
We're glad to hear about your positive experience with Rebecca - we'll pass on the kind words!

Valorada con 5 estrellas sobre 5

I spoke to Tina

I spoke to Tina, who was very helpful, answered all my questions and fully explained the process and benefits of having a personal alarm. Within minutes of completing the call she had sent me all the necessary forms and confirmation. Excellent Service!

21 de septiembre de 2026
Opinión espontánea
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Respuesta de Taking Care

Hi Howard,
We're glad to hear about your positive experience with Tina - we'll pass on the kind words to her! Thank you for your recommendation.

Valorada con 5 estrellas sobre 5

Taking Care Anywhere

Rebecca was so helpful. Very knowledgeable and professional. Made fore a very informative and easy purchase.
Great service

21 de septiembre de 2026
Opinión espontánea
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Respuesta de Taking Care

We're glad to hear about your positive experience with Rebecca - we'll pass on the kind words!

Valorada con 5 estrellas sobre 5

Help line was very useful

Help line was very useful. Telephone handlers very patient. Customer sale gentleman good too.

7 de septiembre de 2026
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Respuesta de Taking Care

Thank you for sharing your positive experience - we'll pass on the kind words to our staff!

Valorada con 1 estrellas sobre 5

My mum fell and the watch didn’t work

My mum fell and the watch didn’t work. I’ve contacted customer service twice and had no response. Starting to feel like this is a scam!

7 de septiembre de 2026
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Respuesta de Taking Care

We are concerned to hear this - our Customer Services team have contacted you to discuss this further.

Valorada con 5 estrellas sobre 5

You never know when you need help!

Recommend by a friend as I live on my own and her mother has the same system.
Great help from Rebecca who talked me through everything I needed to know, very easy and stress free. Easy to set up, booklet of instructions and set up process via the main control/receiver unit. A great
and neat system, highly recommended.
Glad to say I haven't needed to use it as but know it's there if I need it..

8 de septiembre de 2026
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Respuesta de Taking Care

Thank you for your recommendation - we're glad to be able to provide peace of mind. We'll pass on your kind words to Rebecca.

Valorada con 4 estrellas sobre 5

Personal Alarm

Satisfied so far lady on the phone was helpful

7 de septiembre de 2026
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Respuesta de Taking Care

We're glad to hear you're satisfied with the service so far - thank you for sharing your positive experience!

Valorada con 5 estrellas sobre 5

I was looking for a fall watch for my…

I was looking for a fall watch for my mum and spoke with Kiera Gilbert. She was amazing—so patient, kind and helpful. She took the time to explain everything clearly and answer all my questions, which made the whole experience much easier. Thank you, Kiera, for helping me feel more confident about choosing something for Mum.

18 de septiembre de 2026
Opinión espontánea
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Respuesta de Taking Care

We're so glad to hear about your positive experience with Kiera, and we'll pass your kind words on to her!

Valorada con 5 estrellas sobre 5

Able to switch as needed from an electronic assistant to a very helpful person

Able to switch as needed from an electronic assistant to a customer service person. Very helpful. Rebecca spoke clearly, repeating as necessary (I have poor hearing). All queries resolved. My personal alarm watch now fully set up and daughter able to monitor me through Friends & Family app.

17 de septiembre de 2026
Opinión espontánea
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Respuesta de Taking Care

We're glad to hear that the setup has been friendly and efficient, and we look forward to providing peace of mind. We'll pass on the kind words to Rebecca.

Valorada con 5 estrellas sobre 5

Great service!

Kiera was very helpful, friendly and explained everything in minute detail. It was a pleasure to deal with her.

18 de septiembre de 2026
Opinión espontánea
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Respuesta de Taking Care

Thank you for sharing your positive experience - we'll pass on the kind words to Kiera!

Valorada con 1 estrellas sobre 5

Delivery.not.got.it

3 de septiembre de 2026
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Respuesta de Taking Care

Thank you for reaching out in regards to your delayed delivery. We understand the frustrations this must have caused - but are glad to hear the alarm is now with you.

Valorada con 5 estrellas sobre 5

Staff most helpful

Only had a few days, but does everything it claims too. Didn't find it too difficult to set up and when I contacted the call centre they answered within 30 seconds and were most helpful.

18 de septiembre de 2026
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Respuesta de Taking Care

We're glad to hear about your positive experience so far - especially our helpful staff. Thank you for sharing.

Valorada con 5 estrellas sobre 5

Sarah in the sales team was EXCELLENT!

Sarah in the sales team was exceptionally helpful. She gave great advice and guidance, guiding me in choosing the most appropriate service at the most affordable cost.

17 de septiembre de 2026
Opinión espontánea
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Respuesta de Taking Care

Hi Jim,
Thank you for the kind words - we'll pass them on to Sarah!

Valorada con 5 estrellas sobre 5

Good customer service

Good customer service - phoned to ask for advice and ordered over the phone rather than on line. Item arrived promptly and instructions easy to follow.

2 de septiembre de 2026
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Respuesta de Taking Care

Hi Anita,
We're glad to hear about your positive experience with our team and service - thank you for sharing!

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