takomogolf.com Opiniones 

They do not follow the laws about cancellations i EU. Very difficult to find any solutions with. My first bad review on TP - but they are just not customer driven.

Best
Jesper

Bought my set of 201 MKII’s on a Monday in June, received them the following Monday (UK).

Clubs are incredible and got a free hat and towel with them.

Had an issue with the KBS tour lite shaft snapping on my 7 iron (More KBS’s fault than Takomo) and Takomo support offered me options of a replacement iron or to pay for the repair.. and the reimbursement came immediately.

Great support, great service!

I think most of the complaints around lead times are for irons that aren’t in stock, which I understand..

I'm frankly stunned by the negative reviews given the service I've received.
I very rarely leave reviews but I've been amazed at the service. I had a faulty shaft connection for my Ignis Driver which snapped when I hit the ground and Takomo have bent over backwards to solve the problem. They responded quickly, asked for some pictures of the shaft so they could diagnose the problem and sent me a whole new shaft for free.
Businesses will always face manufacturing issues but the true test is how they deal with them. Nothing but 5 stars from me. I've since purchased a full set of irons and I absolutely love them!

Very bad company i would never buy anything from them wont answer emails nothing.

Was skeptical when reading reviews about delivery, customer service etc. Thank God I’d already ordered them. Order arrived within 6 working days. All equipment was packed securely and love the new irons. Also once reading reviews I contacted support, they replied straight away and were very helpful. Highly recommend!

Very poor experience with Takomo Golf. It took forever to receive irons, and then I did not care for the irons at all. When ai reached out for assistance, customer assistance was very poor.

I ordered an item and requested it be cancelled days before it shipped. Customer service ignored me, lied to me about the status of the shipment and then patronised me when it FINALLY dispatched (days after my request). This led to the item being refused at delivery and sent back. I am still waiting on a refund and have had to dispute the transaction with my bank.

I cannot comment on the quality of their product but their service is truly horrendous. Dealing with Imee and Yrjö has been the worst customer experience of my life. So bad that I felt compelled to write this review.

Well over a month in on an order that would be shipped within days. I’ve been promised delivery on multiple occasions, then without any information another delay that I actively need to check.

Not only the worst golf brand experience I’ve had. Probably the worst purchasing experience I’ve ever had overall.

I would give them a 0 if possible. My son bought a new set from Takoma and they they were delivered they had a fire and lost everything including the clubs he never got to use. I reached out to see if they would send another set or anything to help him out and they said they did not have any to gift. Really?
Pretty pathetic your company has no empathy for your customers.

First time ordering DTC golf clubs..wrong clubs..to begin with, they botched up what I ordered. Lost order. No response from my emails. No way to contact them via phone. They obviously dont read the emails they get from customers. Do not recommend Takomo Golf..

Horrendous customer service. Ordered an iron in April that was in stock and supposed to ship in 3-6 business days. Unresponsive customer service for a month UNTIL I issued a chargeback with my credit card company. Immediate got them responsive asking me to cancel my chargeback and THEN they would refund me. No thank you - I asked for a month and you ignored me. Steer clear.

Why did I not read the reviews!

Exact same experience. Order ironset and wedges that were "in stock" and told 3-6 business days.
Status page says they are on their way to fulfillment center and will arrive at a certain date, thought weird, they were in stock and they send them to a fulfillment center, why not send them to me?
Day after they were supposed to arrive the date is pushed out into the future. That day passes, and 2 days after that date we are back to the original, they are in stock, we expect to ship them within 3-6 business days.

Try emailing their support - and it is an automated response which basically just said sorry, but F- you. You will have to wait to an undetermined date in the future.
I email back saying that is completely unacceptable. Ok, this will be escalated and someone will be in touch soon.
"Soon" is defined a little differently in my book, and am still waiting for any response.
Email back after a more than "soon" amount of time has passed, saying please just cancel my order and give me my money back.
All of the sudden, the auto-email does not respond, and no response at all.
Does any person really work here. This is the worst disaster of a purchase I have ever experienced.

I basically just want my money back. This is not that hard. Complete sh!t show of a company.

Stay away, unless you are the worlds most patient person, and really don't need new golf clubs at all, and think another company having your money in the mean time is no problem.

I purchased a set of irons from the company. They were a little late in the delivery and they were hard to communicate with. When I finally received the irons, I was satisfied with them so I went further and purchased their driver. A couple of months after I purchased the driver, I was informed that the driver was non-conforming. Months after the notification they have yet to fix that issue and now they will not let me return the driver as a unit, just the head. Very poor customer service and I will not make any purchases from them again.

I wanted to like Takomo, but my experience with their customer service and order communication has been extremely disappointing.

I ordered wedges based on the availability and shipping timeline shown at checkout. At the time I ordered, the wedges did not show as out of stock, backordered, or delayed. After placing the order, I waited under the impression that they would ship within the normal timeframe. When I followed up, I received a response saying my order was still within the usual dispatch window, but when I checked the order status page myself, it showed the wedges were actually backordered with a later restock date.

That is frustrating enough on its own, but the bigger issue is the lack of communication. I was never proactively notified that the order was delayed or that the items were not actually available to ship. Even after emailing them about the issue, I still have not received a meaningful response to my original concerns. Most of what I received felt automated and did not actually address the problem.

I eventually asked them to cancel and refund my order because I no longer wanted to wait. Now they will not even respond to my cancellation and refund request, and it has been multiple business days. My card has already been charged, but I still do not have a clear answer on whether the order has been canceled, whether a refund is being processed, or what the actual status of the order is.

Had I known the wedges would not ship when expected, I would have purchased elsewhere from the beginning. I ended up buying Titleist SM10 wedges instead, and they were able to ship them out the same day. I originally chose Takomo because of the price point and the shipping timeline shown at checkout, but the poor communication and lack of support made it not worth the savings.

The clubs may be good, but based on my experience, the customer service, inventory transparency, and order support were very poor. I would be hesitant to order from Takomo again unless they improve their inventory accuracy, shipping communication, and responsiveness to cancellation and refund requests.

Very poor customer services. I made a mistake on my order, I contacted them straight away to amend and was told they could not amend the order. When I said I was not satisfied the AI customer service agent said they would pass my query on to someone who could help. Despite chasing regularly it took 10 days to speak to a human, by this time my incorrect order had been dispatched. Due to the fact deliveries are made direct from china, the cost for me to return the goods is huge, I have asked whether they would cover the cost but have not had a response. I would never use takomo golf again as a result.

I’d give negative stars if I could. Clearly violating US Mail Order law. Blatantly dishonest about stocked items. Lying about delivery dates, take your money then refuse to reply to emails. But they keep hocking on their socials. Hope their YouTube influencers (part owners) get so criticism. Stay away. Better more honest options available.

Terrible service
It says on their website that it gets shipped within 3-6 days and 10 days later when i ask them they just say its an error on their website. but nothing further.

Very poor customer service so far. Golf clubs ordered and express delivery fee of £49.99 paid as they were a birthday present for my husband. No sign of the clubs and limited communication and only after I email them. The latest email from them said something about having a technical error that they were hoping would be fixed sooner rather than later and that was the reason for the delay in sending out the clubs. As they have not met their end of the order re express delivery and not adhering to this, I have emailed twice to ask for a refund of the £49.99 Express delivery fee. The request was ignored in my first email and I have yet to receive a reply to my second email asking for the refund! I will be taking things further and will update this post as and when
UPDATE clubs have arrived and my husband is very pleased with them. We have also had a refund for the express delivery fee. In light of this, I have changed my two stars to 4 as I feel they took on board feedback given and made things right for us. 

Absolutely horrible experience start to finish ordering from Takomo. They blatantly lied about my delivery on 4 separate occasions, met my questions with automated responses, and failed to deliver with their product. Do not order from these people, get something used on 2nd Swing for the same price or cheaper.

so bad; delayed my order and wont respond after countless emails