I spoke to a customer service representative, as I'd accidentally deleted an email which i needed & some other information. The lady was absolutely lovely, very patient, polite & friendly. I have Par... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I applied for credit from Tandem Bank to purchase a new boiler. I found the experience simple, straightforward and easy to manage and understand. Any queries were answered timely. I would recomm... Ver más
La empresa ha respondido
I recently had a major issue with a car dealership regarding a faulty vehicle and a refusal to refund my deposit. I was incredibly stressed, but the team at Tandem was outstanding. They didn’t just... Ver más
La empresa ha respondido
Closed my savings account as interest rate is nearly 1% lower than other available providers. Had to close account via live chat, which was fairly quick to do, but would have been much better if you c... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Tandem Bank Limited t/a Tandem is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Tandem Bank Limited is registered on the Financial Services Register (FRN: 204479). Registered in England and Wales under company number 00955491 with registered office address Viscount Court, Sir Frank Whittle Way, Blackpool, United Kingdom, FY4 2FB.
Tandem Bank
Escrito por la empresa
- As the UK’s greener, digital bank, Tandem’s on a mission to help the UK transition to a lower carbon lifestyle. We call this banking for a greener future. Banking shouldn’t cost the earth. Tandem offers greener ways to save, borrow and spend. From loans for greener home improvements and vehicles, to EPC discount mortgages and green savings, our products make it easier for more people to choose a greener lifestyle – helping save money, whilst reducing carbon footprints. Launched in 2014 as one of the UK’s original challenger banks, we’re proudly headquartered in the North West, and now employ over 500 people across Blackpool, Cardiff, Durham and London. Recognised in The Sunday Times Best Places to Work for 2024, Tandem also placed 27th in The Sunday Times 100 Tech 2025 – a list of the fastest growing tech companies in Britain, reflective of their growing industry presence.
- If you have a query and would like to speak to our Customer Service Team, please give us a call on 01290 211495. Our opening hours are Monday to Friday 9am to 5pm and we’ll be happy to assist. You can also email us at CustomerSupport@Tandem.co.uk.
Información de contacto
Viscount Court, Sir Frank Whittle Way, FY4 2FB, Blackpool, Reino Unido
- 01290 211495
- CustomerSupport@Tandem.co.uk
- tandem.co.uk
4,3
Excelente
5 mil opiniones
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Worse bank to get Motor finance
Worse bank to get Motor finance. Took so long to Get unwinding.
16 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
We're sorry to hear that your experience has not met your expectations and have shared your feedback with the relevant team for investigation.
Credit for new boiler installation
I applied for credit from Tandem Bank to purchase a new boiler.
I found the experience simple, straightforward and easy to manage and understand.
Any queries were answered timely.
I would recommend them.
23 de marzo de 2026
Opinión espontánea
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm.
Great service
Great service, couldn't wdk for an easier process
15 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm.
Impossible to get thru to contact
Tried over 5 days to contact on phone and chat. Had to wait over 20 minutes at one point and still no reply.
Managed this afternoon to get thru to their chat. Very rude agent named Mya just ignored my complaint. Customer service near inexistant
15 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
We're sorry to hear that your experience has not met your expectations and have shared your feedback with the relevant team for investigation.
Be aware of the Tandem Term "Tax Free Monthly Interest"
On the Tandem Web site (not app) for a fixed Rate ISA it states "Tax Free Monthly Interest" However after opening and account and putting a subscription in and invoking some ISA transfers I then discovered that the claim of "Tax Free Monthly Interest" whilst perhaps being correct (who knows) is not actually a monthly pay out of the interest earned.
The interest is only paid out at the end of the term, which is very very different.
So what is the point of claiming "Tax Free Monthly Interest?
Lucky in the 14 day cooling off period so invoked a cancellation. If Tandem had been clearer from the beginning of interest earned / paid out I would never have opened a Tandem account in the first place.
15 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Your feedback is appreciated as we’re always looking for ways to improve, it will be shared with the relevant team.
Forged Signature
I found out my partner had taken a secured loan. My name is not on the mortgage but I have an interest in the house. Someone forged my signature and someone who I have never met witnessed it. I have emailed Tandem but had no resolution. Be very wary…..
7 de abril de 2026
Opinión espontánea
Excellent customer service
I spoke to a customer service representative, as I'd accidentally deleted an email which i needed & some other information. The lady was absolutely lovely, very patient, polite & friendly. I have Parkinsons, so can become anxious when i'm unsettled. The lady was very respectful & spoke gently & at a great pace for me. I felt valued & that i was being heard & was able to ask all the questions i needed to. She dealt with my queries competently & proffessionally & was an excellent representative for the company.
14 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you do require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm and we will be happy to assist.
Very poor customer service
Very poor customer service. I have a cash ISA that I opened but decided it wasn't what I wanted and so I called to close this.
You cannot do this on the app (not much use having an app of you can't use it to manage your funds), I tried the chat facility but as it was out of office hours it wasn't working. So I sent an email. I tried the in app chat but it stopped working mid way to sending, so I called them the next day as my email had gone un answered. The first call took over 15 minutes to answer. Very poor, I was then informed by the assistant that yes they would close the account and that it could take 3 to 5 days to go back into my holding bank's account but it could be faster. I checked my account the next day and my balance is still showing in the holding bank account.
I am calling them to find out why. So far I have been sitting on the phone for over 30mins waiting for them to answer my call. No position in the queue or apologies. Just boring music. I get the impression this is a "one person band".
I tried again to contact Tandem by phone but tried the loans option instead and got through on the first ring. They said that they couldn't help as they were a different department!!! I asked to make a formal complaint so they put me through to the complaints dept. After 45mins of the phone not being answered I gave up.
I will be writing this as an email to Tandem (no doubt to be ignored) and hope I get my money back. I will also be contacting the FSA to see if they can help about this abysmal support.
14 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Your feedback is appreciated as we’re always looking for ways to improve, it will be shared with the relevant team.
No hassle whatsoever
No hassle whatsoever, great team very helpful and everything went smoothly
9 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you do require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm and we will be happy to assist.
Really good company to deal with made…
Really good company to deal with made my experience so easy was done and paid within a matter of an hour great rates available would definitely recommend
9 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm.
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm.
I’m really disappointed with Tandem
I’m really disappointed with Tandem. I tried to open a cash ISA with them April 2nd, but when I attempted to add money it wouldn’t let me. I restarted the app, uninstalled it etc etc, but nothing worked. Then I called and the customer service representative Ryan couldn’t answer why it was happening.
So I requested my account to be deleted. Ryan told me it would be & I’d receive a email.
It’s now April 13th and my account is not deleted, and no one at Tandem is answering my email, live chat or the phone call.
Absolutely awful service I do not recommend.
*What an automated, no explanation reply, awful. And you had the time to send such a flimsy reply to this, YET not to my emails, live chat or phone call? Wow - absolutely awful again.
2 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Your feedback is appreciated as we’re always looking for ways to improve, it will be shared with the relevant team.
Quick and easy
Quick, easy and hassle free loan application process for my solar panels installation. Clear and prompt communication at each step of the process.
3 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm.
Very helpful and your customer service…
Very helpful and your customer service is fantastic.
Am really grateful for helping me through with what I need.
Everything is easy and simple. Keep up your good work.
13 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm.
Trustpilot definitely can trust them 👍
Really helpful went above and beyond kept me upto date with things highly recommended
13 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm.
Very efficient and very easy do sort…
Very efficient and very easy do sort and complete
13 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm.
Friendly and professional would highly…
Friendly and professional would highly recommend
13 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm.
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm.
Had no issues while in the process of…
Had no issues while in the process of my application , well professional .
2 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm.
Really happy with the service
Really happy with the service, easy access to their online portal which shows all the information you need & easy to navigate
13 de abril de 2026
Opinión espontánea
Respuesta de Tandem Bank
Thank you for sharing your experience with us, we're so glad to hear you're happy with the level of service we’ve provided. We appreciate your feedback and look forward to helping you again in the future. If you require any assistance, please don’t hesitate to contact us on 0203 370 0970 or chat with us in-app. Our opening hours are Monday to Friday 9am to 5pm.
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