If you had really paid for a service and been scammed — wouldn’t you demand your money back?
Dear readers, please think about this.
Here is the timeline of events:
1. We carefully checked our system and confirmed that no reservation under this person’s name ever existed.
2. No payments were ever made through our system, which only works with Stripe as the exclusive payment method.
3. We contacted the reviewer and asked for a reservation number or proof of payment.
4. The reviewer completely ignored all our requests and never provided any evidence.
5. We submitted all relevant proof to Trustpilot, confirming that this review was left in error and does not concern our company.
❗ Despite all this, Trustpilot does not remove or edit such reviews automatically, even when the company proves its case. Their policy is to keep the review visible unless the reviewer provides clear evidence of confusion or unless it directly violates their rules.
As a result, this false review remains online, even though it is not based on a genuine experience and misleads readers.
👉 Please note: All prepaid bookings go only through Stripe. If a customer really paid in advance, there would be a Stripe receipt. Since no payment exists, the claim of having paid is false.
Kind Regards,
Olivia
TaxiBrusselsAirport.com
