TeaTime Bookshop Opiniones 

980
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I had to call the company again because of a recurring issue. The tracking number supplied for my daughter’s dispatch was for the June book not the July so we couldn’t track it. This isn’t the fi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent product, customer service and opened my partner up some books she would never have read but really enjoyed.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forwar... Ver más

Valorada con 5 estrellas sobre 5

Bought a subscription as a gift. The package was delivered to the wrong address. Yodel were rubbish. So contacted these who don’t hesitate to get another package sent straight out. Someone handed it t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Librería
  2. Librería infantil
  3. Tienda de libros usados

Escrito por la empresa

Established in 2019 headed up by a small team of book lover's with extensive ecommerce experience, we are now one of the UK's leading online book subscription services.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

980 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(980)

85 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Good product but delayed delivery

I ordered a subscription box as a Christmas present to be delivered in the first week of January. No delivery appeared until I contacted customer services; delivery finally appeared in the third week of January. This month’s delivery has not yet arrived though customer services tell me it is being prepared. 3stars because customer services have replied promptly and the book box was good quality when it finally arrived.

21 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service and a great gift

I have gifted a few of the teatime bookshop subscriptions now and not only do my loved ones love the boxes themselves and the books, but I've also received fantastic and quick customer service when I have needed it (for instance delaying delivery of a few boxes in the monthly subscription). A really well put together gift subscription, and the books have all been winners.

21 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A personalised surprise wrapped in a warm hug

A thoughtful ,diverse and welcoming treat.
I love the idea that someone else is choosing something for me based on my likings and preferences and the little extras ( coffee sachets ,hot chocolate or tea bags and delightful bookmarks ) really makes it feel like a warm hug arriving in the post each month .

10 de febrero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

The subscription model is way too…

The subscription model is way too sticky - the term is too long so if you don't realise you have subscribed , which I didn't , you cannot cancel immediately. I spend way more money than I planned to. Never again

7 de febrero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Great idea, poor in practice.

I really wanted to like this product, however it has not been the most enjoyable experience dealing with this company. I subscribed to the bestseller box for 6 months. My first package came with no issues, so far so good. Unfortunately, the next package became the source of many frustrations. My expected fulfilment date was the 10th of January. The 10th comes round and no package, I assumed perhaps they meant that was the dispatch date, not fulfilment, disappointing but delivered products should be given a margin of error. After 11 days, I contacted customer services asking for a package update. They told me the package had been dispatched and was on its way, and that it should be with me in the next few days. A week later I get an email from Yodel saying they have only just received the package and are now delivering it. It was delivered on the 30th. My parcel was one day short off three weeks late, and even worse customer service had lied, claiming my package was already out for delivery. Overall, very frustrated, there are many better ways than lying to your customers about a parcels status. 19 days between the *fulfilment* date and the yodel email is silly, and now only have 10 days before the next book os scheduled to come, completely removing the point of staggering book delivery dates, unless this one is hideously late too.

Parcel contents and quality: very good
Customer services: very poor
Delivery: very poor

If you live remotely near a bookshop, or pass one commuting etc, just get yourself a book there every month, its instant, you know where it is and there is no poor customer service to worry about.

10 de enero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Uh sorry

Uh sorry, but this month's book was really not my taste at all. Would've never picked that book myself. Ever. Normally I'm quite fond of the monthy picks but this month was not well-selected. At least for my taste...

27 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A wonderful gift for any book lover!

I subscribed for 6 months for my mom’s birthday present as she is an avid reader. I chose 2nd hand and the Surprise Me subscription and we have both been so impressed. The books look like new when they arrive and she has had some really varied titles but all good.

She asked for me to renew it for Christmas and has again asked to renew it for her birthday!

She has decided to change to Rom Com for the next 6 months, just personal preference but was deciding whether to change to Thriller so that may be next!

She always looks forward to her book arriving along with teabags, biscuits and a bookmark, it’s a lovely treat every month.

Well worth the money and a gift that keeps giving!

13 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Takes ages to get a reply

Takes ages to get a reply. The book was not really thriller/crime genre so my husband was not interested. The drink and biscuit selection was not as the advertised, instead sent cheap versions.

23 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Books good condition, correspondence too.

My daughter has received all Books, hot chocolate and a treat every month. The books are in good condition and well chosen, ( we get the assorted package).

Once I realised that I would have to give them early notice if I wished to stop the order or else it rolls into following year ,which it did, they soon replied to my concern as I thought they taking the Micky and just taking my money. ( it is explained in their web site, I overlooked it). The money was returned to me and a year later I re-subscribed as daughter missed the books.

18 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product!

Deliveries were prompt and efficient. I had a query that needed resolving and Laurence in customer service dealt with it quickly and professionally. The wife loves the books, and it's a great and affordable gift. Keep up the good work!

16 de enero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Great idea but more responsive customer service needed

I think it’s a great idea but I’ve tried to contact the company several times with a couple of questions after I had ordered. It was ages until I got an initial response and then my query was still not answered.
My husband has had the delivery and is happy enough.
Would just like a response.

16 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

First subscription received

First subscription received, no duties or tax to pay, being in France thats always a worry on deliveries from UK. Lovely hard back book, nice postcard, bookmark. Coffee x2 and biscuits. Nicely packaged. Very very pleased. First cuppa made and 65 pages in.....roll on next months.....

13 de enero de 2025
Opinión espontánea

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