Hi Paul, thank you for taking the time to share your feedback.
We'd like to clarify a few points to ensure there is no misunderstanding. As outlined in the media kit shared prior to submission of your article, the packages you referenced apply to non- promotional editorial content. Content that promotes a specific product, service or brand offering is categorized separately and falls under a different plan.
After reviewing the article submitted, it was classified as promotional based on our existing content guidelines, which are applied consistently across all clients. As a result, an alternative plan was suggested. At no point were our pricing terms changed after submission rather, the recommendation was based on the content type in line with our published guidelines.
We sincerely regret any frustration this experience may have caused. Our goal is always to operate with transparency and fairness. We remain open to exploring alternative options with you, whether that involves revising the article to align with editorial guidelines or discussing a plan better suited to your publishing objectives.
We appreciate your feedback and are committed to ensuring a clear and professional experience for all clients.