TeeTurtle Opiniones 

3598
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Ich habe zum Geburtstag meines Sohnes ein Mysterypack für Herren in XL mit drei T-Shirts gekauft. Zusätzlich ein extra T-Shirt in premium Qualität, weil ich speziell das eine Motiv für ihn haben wol... Ver más

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Valorada con 5 estrellas sobre 5

I've used this company a few times, most recently last month. I love their designs and find their tee quality is good too, and the designs launder well. I've not had problems with orders not being del... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Ich habe bereits viele Sachen von Teeturtle und war bisher zufrieden und liebe die süßen Designs, jedoch hat die Qualität ein wenig nachgelassen oder ich hatte einfach Pech mit ein paar Sachen. Zude... Ver más

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Valorada con 5 estrellas sobre 5

Soooo cute! Been admiring their adorable shirts for ages, but always bit cautious of over seas companies. Well these guys delivered! Bought several gorgeous good quality shirts for the whole family a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de serigrafía
  2. también en la categoría
  3. Tienda de ropa

Escrito por la empresa

TeeTurtle's mission is to create products that bring people together, promote self-expression, and foster genuine moments of delight. We began as a t-shirt company in 2012, when our founder, CEO, and head turtle, Ramy Badie, began selling his award-winning designs as adorable, funny, pop culture t-shirts. Today, we also make award-winning games, and are the original creators of the Reversible Octopus Plushie that has gone viral on TikTok!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 80% de las opiniones negativas

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3,7

Todas las opiniones

(3598)

13 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I had an issue with my order

I had an issue with my order, which I noticed had taken excessively long.
I opened a ticket, not really expecting a response in any reasonable amount of time, but to my surprise, within a few hours, a very detailed and apologetic response came in.
They explained how they were in the middle of a warehouse transition and how truly sorry they were for the delay. Goin as far as refunding me the shipping cost, they settled my concerns, courteously and quickly. This a great company that truly cares about its customers.

3 de agosto de 2021
Opinión espontánea
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Respuesta de TeeTurtle

We really appreciate your understanding and patience with us while we finalize our move! We're so glad to hear that the team was able to put your mind at ease.

Valorada con 5 estrellas sobre 5

Everything is perfect

Everything is perfect, even with some delay everything finished well :D
Thx staff for everything they done to fix it.
A lot of different choice, and great quality just go for it :p

27 de julio de 2021
Opinión espontánea
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Respuesta de TeeTurtle

We're so glad to hear your order arrived safe and sound despite the delay. Thank you for reaching out to us so that we could make things right!

Valorada con 5 estrellas sobre 5

Service is great!

Service is amazing. Plushie looks cute and the reversable ability is really cool. It arrived in a little more than a week with no shipping trouble. I am overall happy with the service.

23 de julio de 2021
Opinión espontánea
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Respuesta de TeeTurtle

We're thrilled to hear this! I'm sure that Reversible Plushie is so happy in its new home. Thank you for sharing your experience with us!

Valorada con 5 estrellas sobre 5

The customer service is amazing

The customer service is amazing. I wanted to buy a special edition for a game that was sold out. They’ve told me that if a customer canceled its order they would let me know. A couple of weeks later I've received an email explaining me that unfortunately all the copies were bought by their owners. I couldn't buy a special edition of my game, but just the email was enough for me to know that they care about their customers. Other companies wouldn't have written a response.

20 de julio de 2021
Opinión espontánea
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Respuesta de TeeTurtle

Thank you for those kind words, Cristian! We understand how much our exclusive and limited editions mean to our fans. We are thankful you were able to tell how much our team cares about our customers like yourself. You rock!

Valorada con 2 estrellas sobre 5

Schöne Produkte, ankommen wäre auch schön

Schöne Produkte, gute Qualität, immer wieder gerne bestellt. Noch schöner wäre es, wenn das Paket auch jedes mal seinen Weg finden würde.
12. Juni im Angebot etwas bestellt, relativ schnell im Versand gewesen, nur in Deutschland gings ab dem 6. Juli nicht mehr weiter. Keiner weiß wieso.
Bereits am 13. Juli bei TeeTurtel und DHL nachgefragt, ob es Probleme gibt und von beiden Seiten nur vertröstet worden. Ich solle bitte bis zum 21.7. warten.
Heute dann die Überraschung, mein Paket gilt 500km weit weg von mir, als unzustellbar. Auch hier weiß wieder keiner wieso. DHL ganz zügig, das ganze zurück an TeeTurtel.
Ich also Verbindung mit dem Kundensupport aufgenommen. Dort wurde mir angeboten, meine Bestellung zu stornieren (mit Geld zurück) oder ein neues Paket mit gleichem Inhalt. Und weil ich so ein großes Glück habe, gibt es natürlich 4 der 5 bestellten Items nicht mehr.
Also Geld zurück, da anscheinend mein eigentliches Paket nicht zu 100% bei TeeTurtel ankommen wird (laut Kundensupport). Geld zurück ging schnell und umstandslos.
Trotzdem habe ich nach fast 40 Tagen Wartezeit ein bisschen mehr erwartet .... Kundenbindung halt.

Also liebe Freunde spart euch das Geld und die Wartezeit, solange DHL für Teeturtel liefert.

19 de julio de 2021
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Thank you for taking the time to share your authentic experience. We’re very sorry to hear that your order didn't arrive home safely!

We can certainly understand how frustrating it is to communicate with a merchant and a courier service to locate a package. We apologize for the hassle that this has caused, that's definitely not the standard we expect for our customers.

We’d like to explain a bit more about how this can happen. Once an order leaves our warehouse we trust that our courier, DHL, will help safely deliver it to the local postal service. Once it's been passed through customs and handed to the local postal service they will then complete the delivery. To hear that this wasn't the case with your order is upsetting. We understand how ordering from overseas companies can be stressful and it's never our intention to add to that.

In the past, packages returned to us would be destroyed when they reached the border. We have since made changes to help prevent this from happening since it can be heartbreaking to learn that the order you are excited about has been destroyed. Even still, we find that due to the limited tracking these returned orders can take months to make their way back to us with many of them becoming lost on the way. Since it's not a reliable solution we like to be more realistic about the options we use to make things right. This is why you were offered a refund or replacement item, given we were sold out of the items you’d originally selected.

This feedback is helpful for us as we continue to grow as a company. We’re constantly evaluating our shipping methods to help ensure the delivery experience is as smooth as possible. Honest experiences like your own give us the opportunity to look into changes we can make to accomplish this.

TRANSLATION/ÜBERSETZUNG:

Bitte entschuldigen Sie etwaige Fehler in unserem Deutsch hier, wir haben unsere Nachricht so gut wie möglich mit Google Translate übersetzt! Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre authentischen Erfahrungen zu teilen. Es tut uns sehr leid, dass Ihre Bestellung nicht sicher zu Hause angekommen ist!

Wir können sicherlich verstehen, wie frustrierend es ist, mit einem Händler und einem Kurierdienst zu kommunizieren, um ein Paket zu finden. Wir entschuldigen uns für den dadurch entstandenen Ärger, das ist definitiv nicht der Standard, den wir von unseren Kunden erwarten.

Wie das passieren kann, möchten wir Ihnen hier gerne näher erläutern. Sobald eine Bestellung unser Lager verlässt, vertrauen wir darauf, dass unser Kurier DHL dabei hilft, sie sicher an die örtliche Post zu liefern. Sobald es den Zoll passiert und der örtlichen Post übergeben wurde, wird die Lieferung abgeschlossen. Zu hören, dass dies bei Ihrer Bestellung nicht der Fall war, ist ärgerlich. Wir verstehen, wie stressig die Bestellung bei ausländischen Unternehmen sein kann, und es ist nie unsere Absicht, dies hinzuzufügen.

In der Vergangenheit wurden an uns zurückgesandte Pakete vernichtet, wenn sie die Grenze erreichten. Wir haben seitdem Änderungen vorgenommen, um dies zu verhindern, da es herzzerreißend sein kann zu erfahren, dass die Bestellung, auf die Sie sich freuen, zerstört wurde. Trotzdem stellen wir fest, dass aufgrund der begrenzten Nachverfolgung dieser zurückgegebenen Bestellungen Monate dauern kann, bis sie zu uns zurückkehren, wobei viele von ihnen unterwegs verloren gehen. Da es sich nicht um eine zuverlässige Lösung handelt, sind wir gerne realistischer in Bezug auf die Optionen, die wir verwenden, um die Dinge richtig zu machen. Aus diesem Grund wurde Ihnen eine Rückerstattung oder ein Ersatzartikel angeboten, da uns die ursprünglich ausgewählten Artikel ausverkauft waren.

Dieses Feedback ist für uns hilfreich, da wir als Unternehmen weiter wachsen. Wir evaluieren ständig unsere Versandmethoden, um sicherzustellen, dass die Lieferung so reibungslos wie möglich verläuft. Ehrliche Erfahrungen wie Ihre eigenen geben uns die Möglichkeit, Veränderungen zu prüfen, die wir vornehmen können, um dies zu erreichen.

Valorada con 5 estrellas sobre 5

Had some trouble with Delivery abroad…

Had some trouble with Delivery abroad twice. The team at Tee Turtle came through each time, letting me decide how I wish to proceed. They were helpful and FAIR.

17 de julio de 2021
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Thank you for the kind review, Yonatan! International shipping has definitely gotten messier in recent years and we're looking to roll out some new shipping options in the near future that will offer better tracking and service to our customers outside the US. We're glad to hear the team has been able to help when your packages run into hiccups on the way to you, but we're optimistic this will be better soon!

Valorada con 5 estrellas sobre 5

The customer service is spectacular!

The customer service is spectacular! I mistakenly sent a plushie to the wrong address and they were happy to send out another one! Super helpful, and very kind! I’m sure my friend will love the stuffy, it’s so adorable!

16 de julio de 2021
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Mistakes happen! We're glad the team was able to get the plushie resent asap for your friend, we ship they love it!

Valorada con 5 estrellas sobre 5

Awesome products, great support

The shirts are awesome and good quality. Shipping overseas takes a while, but really worth it. Most importantly, the support team is very friendly and helpful! Had a shirt lost by the post in my country, contacted TeeTurtle support after advised as such by the courier, and they immediately arranged a replacement for me which I received not long after.

15 de julio de 2021
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

We appreciate it so much when customers are understanding that things can go wrong after orders leave our warehouse! We will always do our best to make sure customers get their entire order, and we're glad to see the team was able to get this sorted for you quickly when one of the t-shirts you'd purchased went missing!

Valorada con 5 estrellas sobre 5

Greatest company EVER!

Greatest company ever! Loved the reversible pets & the t-shirts! Customer Service was amazing when my order was sent to wrong address (my fault) and they sent my order back out very fast! Karalynn responded to my email & was awesome! Will definitely order again!

15 de julio de 2021
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Thank you for the kind review <3. We're so glad Karalynn was able to help out, she's great! We understand mistakes happen sometimes when placing orders but we always do our best to make sure customers receive all the great items they pick out.

Valorada con 5 estrellas sobre 5

Best shirts around

Great quality materials, soft light weight and can wear anywhere. I love my tee turtle shirts! Everytime i wear one i get people that say "cool shirt" or " i love it, where did you find that?" I tell everyone that asks it "tee turtle man! You gotta check it out, they have so much more then shirts to choose from!"
You guys are amazing and keep it up!!

6 de julio de 2021
Opinión espontánea
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Respuesta de TeeTurtle

Our shirts are great conversation starters!! So glad to hear you enjoy them and the connections they spark. Thank you for being a loyal fan <3

Valorada con 5 estrellas sobre 5

Come for the Shirts stay for the customer experience!

I have been a teeturtle customer for roughly 4 months. I have loved every single it I have ordered from there! I will continue to be a loyal customer...and I'll tell you why!

From the beginning of the order, receiving the order, and even returning it was all an easy process. I found an issue with one of the shirts I really wanted, granted I was excited by all of them. I contacted teeturtle and they QUICKLY made it right! I have the utmost respect for companies that provide excellent customer experience! The two customer care reps that assisted me made me feel 100% cared for and safe in my purchase!

You should definitely check them out if you haven't yet! Especially during their 50% sales!

Thank you teeturtle for being awesome!

1 de julio de 2021
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Thank you for sharing your experience, Justin! We're happy to hear you had a smooth experience chatting with our team when something wasn't quite right with one of your shirts. We definitely want our customers to be thrilled with all the items they order!

Valorada con 5 estrellas sobre 5

Very thoughtful and helpful!

The people from TeeTurtle are some of sweetest, kindest and most attentive that I ever had the pleasure to deal with. It's hard being a loyal costumer from another continent, but everything I ordered always arrived neatly and somewhat on time. They've always answered my emails pronto and were always eager to help. Also, their games are some of the best I've ever played! thank you so much!

29 de junio de 2021
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Thank you for taking the time to share this feedback, Eduardo! We are investing a lot in making our shipping and ordering processes smoother for our international customers, so we hope your experience shopping with us just gets better and better!

Valorada con 5 estrellas sobre 5

100% guaranteed repeat customer

100% guaranteed I’ll be a repeat customer of TeeTurtle, both because of the cute, quality products, but also because of the caring customer service (thank you Kurt and Shelby!). I had an issue with fit (I'm plus size), and TeeTurtle was with me 100% of the way to find a solution. While they don't yet have a shirt size that fits me, they helped my voice be heard in the meantime and refund the shirts that didn't fit. And I'm glad to say my husband and both my boys love the shirts, both because of comfort and design. The Star Wars shirts are our favorites! Can't wait to see what cute designs they come out with next, because our family will be back for more.

29 de junio de 2021
Opinión espontánea
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Respuesta de TeeTurtle

We're thrilled to hear that your family enjoys rocking their TeeTurtle shirts! We definitely want all of our customers to feel heard, so we're glad Kurt and Shelby were able to help you out when the shirts you'd selected for yourself weren't the right fit.

Valorada con 5 estrellas sobre 5

I've ordered from Tee Turtle for over…

I've ordered from Tee Turtle for over six years now. I have had one incident of non-delivery, my fault entirely. I emailed their customer service and I received a reply the same day. They immediately assisted with correcting the address and getting the item updated for delivery. This was the one and only time I have had an issue and for it being my fault they went way above with their customer service. Great service and great products. I still wear some of the items from six years ago.

29 de junio de 2021
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Six years definitely makes you an OG TeeTurtle customer! Since we are releasing new designs all the time, you must have a bunch that are no longer offered now. We're psyched to hear you are still finding new designs you love and that the team has been able to help you any time you run into a hiccup. Cheers!

Valorada con 5 estrellas sobre 5

Recent experience

I have purchased through this company before, and once again recently. It’s so great to see how far they have come. My recent experience was awesome. I had purchased some shirts at 50% off. They arrived quickly, but sadly there was a hole in my one shirt. I reached out to customer support, and within a few days someone got back to me and let me know that they are sending out a replacement for me free of charge, and also told me to keep the original for whatever I may like. I cannot recommend this company more. They have tons of great T’s at an even greater price, and always have lots of sales as well. Thank you so much for being a fantastic company!

20 de junio de 2021
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Hi Alex! We want to make sure that our customers receive the best quality t-shirts every time they shop with us, so we're glad to hear the team was able to sort out a new shirt for you when yours turned up with the small hole!

Valorada con 5 estrellas sobre 5

Excellent service since the first time…

Excellent service since the first time my order was sent, I’m from Mexico and in the process I think that my package was lost because the time, but the service team always answer my questions and also they offered me a refund, so I wait a little more, and it wasn’t necessary because my package were found and delivered, I recommend them a lot

20 de junio de 2021
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Hi Luis! We're so glad to hear your package turned up and that the team was able to keep you posted while you waited. Thank you for sharing your experience with us!

Valorada con 5 estrellas sobre 5

Tee Turtle were very professional

Tee Turtle were very professional, kind, and kept in touch when my address was incorrect (my fault, not theirs). The post person contacted me via phone and all was well. My t-shirts arrived and they are fantastic.

18 de junio de 2021
Opinión espontánea
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Respuesta de TeeTurtle

We're so glad you were able to get your t-shirts despite the address mix-up! Thank you for taking the time to share your feedback with us.

Valorada con 5 estrellas sobre 5

I've only had good experiences with…

I've only had good experiences with this company and thier t-shirt for very well. I was following up on an order through email and got an immediate response and update. Great job!

17 de junio de 2021
Opinión espontánea
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Respuesta de TeeTurtle

Hi there! We're pleased to hear the team was able to help you out quickly and that you're happy with the shirts you received!

Valorada con 5 estrellas sobre 5

I love Teeturtle! No problems

I love Teeturtle! Their designs are so cute, and the shirts are soft and comfortable, and shipping time was very reasonable. Have ordered twice and haven't had any problems at all either time.

11 de junio de 2021
Opinión espontánea
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Respuesta de TeeTurtle

We're happy to hear you've enjoyed shopping with us! Thank you for taking the time to share your feedback <3

Valorada con 5 estrellas sobre 5

Positive Experience

I remember reading reviews of teeturtle that were very negative and scammy but I'm happy to say my experience was very positive. Their customer support team were quick to reply and sort out any issues. Products arrived ~3 weeks (located in Australia) and they're very cute. Would buy again.

7 de junio de 2021
Opinión espontánea
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Respuesta de TeeTurtle

We're so glad to hear you enjoyed shopping with us, Joyee! Thank you for taking the time to leave this review <3

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