TeeTurtle Opiniones 

An order mistake turned into a very happy moment. There was a mistake when I received my package so I emailed right away to have the issue resolved. Not only was the issue resolved, but their team was very responsive and did everything to make the mistake right. Mistakes happen, but it’s how people and companies respond and what they do to correct mistakes that really count. I’m a loyal return customer and their products are always so adorable, but they really proved themselves with their customer service with my recent purchase. Thank you again!

UPDATE:
Trustpilot brought my issue into the light within 24 hours. Even though my problem is still an active problem, I gained some comfort in knowing that the company still tries hard and did not lose focus on customers.

December 2024:
Was ordering from them for YEARS! since 2018 or so. Last two orders were a mess. Ordered from them for this Christmas and what was supposed to be delivered on time is STILL NOT SHIPPED and it’s December 22!!!! Major fail. Who is running their business now??!!

I ordered several shirts for christmas, like I have been for a few years now. They arrived in good time, except for one. I emailed customer support and they immediately sent my missing shirt, no problem at all. I loved how easy that was to resolve! Their variety and quality is superior, I highly recommend teeturtle!

I have ordered a half dozen times or so and always received quality products in quick delivery. I love this company.

I placed an order for a number of tshirts. For whatever reason, USPS didn't deliver it, even though the address was correct and I was at home. It was sent back to teeturtle. I contacted them right away and asked if they could resend my order. I would have even paid for shipping again, whatever would be needed to have my package shipped. They told me they couldn't do that because the packages would probably come back damaged. I said, "They're tshirts. How could they even be damaged?" They then gave me a different reason instead and just refused to send me back the shirts. But they said I could still have the plushie. I don't understand why shipping one was okay and not the other. Customer service was pretty crap and unhelpful. I missed out on receiving a number of shirts and a hoodie, some of which are even still in their online store but no longer on sale. I assume they just wanted to resell the items after the sale was over. Feels like I got pretty screwed over.

Edit: responding to teeturtles post, yes I'm aware refunds are a thing. That isn't what I wanted. I wanted my package that you guys refused to ship when USPS didn't deliver it properly the first time. I was basically punished for it and had my order taken away and given a refund. Other places have happily reshipped my order whenever I've had issues.

Teeturtle provided me with the best customer service that I have had in a very long time. Thank you Shelby for going above and beyond to put right the problem I had encountered with delivery. You get 10 out of 10 from me Teeturtle. Absolutely Fabulous.

Habe mehrmals vor ca. 5 Jahren bestellt und vor kurzem eine neue Bestellung getätigt.

Die Qualität der Shirts ist derzeit einfach nur schlecht und billig. Eines der bestellten Cotton Shirts besteht zu 50% aus Elastan. Alle Shirts sind von so schlechter Qualität, dass sie selbst in doppelter Lage durchsichtig sind und selbst das bestellte Premium Cotton Shirt ist dünn und durchsichtig. Der Aufpreis hierfür ist ungerechtfertigt.
Ich Vergleich zu damals ein drastischer rückschritt.

2 Sterne verleihe ich für die weiterhin schönen Muster.

I ordered 2 tee shirts from their site. Within a few days I got a “shipped” notification, but the package never made it to the delivery service (UPS). Six weeks later, they don’t respond to emails, and I’m going through my bank to report the charges as fraudulent.

TeeTurtle has a huge selection of wonderful, witty, colourful, cute/beautiful designs. But the shirt neck on mine went through two washes and is wrinkly and warped. It's very sad to have a shirt whose design I LOVE but which I'm embarrassed to wear because of the neckline. I'd pay more for good quality material.

edit: I was contacted by TeeTurtle support and am now wearing a shirt with a good neckpiece. It seems my earlier shirt was an anomaly. The shirt I received in replacement has no such problems. Thank you TeeTurtle!

Update: Thank you for reaching out. I have had contact with one of their customer service employees and I am beyond surprise with what they are doing for me now. I will try to order again now :)

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Apparently after contacting their customer service, the website often makes a mistake in converting your address to their system (even if you enter it correctly). This happened to me too.

The package was therefore sent with an incorrect address (house number was missing). Subsequently, the package did not arrive and it was returned to Teeturtle. Contacted their customer service, they indeed admitted their mistake and said that this often goes wrong in their system. She was going to send a new package. Then another employee of theirs picked up the ticket, did not read the ticket and unthinkingly resent the package, again without a house number (while the address itself was explicitly included in the ticket so that they would not make the same mistake again.

Package did not arrive and was stranded in a DHL warehouse in Germany. They do not send it back to Teeturtle (no idea why not, because they cannot be reached by email or telephone).

I have been trying to contact Teeturtle for 3 months now, they ignore every email I send.

I went to Otakon and discovered this amazing brand. They have such great options for shirts in various sizes and I was so excited to get myself a con shirt, but they were out of my size. I thought all was lost, but decided to contact customer service and see if they would help me find a solution. Not only did I find several other designs on their website that I wanted, but they helped me find a viable solution to getting the con shirt I wanted. I cannot recommend them enough! The shirts are a great price, the designs are awesome, the customer service team is friendly and responsive... Does it get better than this? Thank you so much for everything! I am so appreciative and can't wait to get the rest of my shirts in the order I made.

I had kick-started command of nature and there was an issue with a few cards missing. Unstable games and tee turtle were amazing in the handling of the issue. If your looking for fun games to play from a good company I highly recommend them.

I have been a fan of theirs since 2013. All of their designs are super adorable and ive gotten so many compliments on my shirts. They have always been super nice and helpful when having to deal with the staff for any issues. About 90% of my t-shirts are from here. They are all super comfy. And I try to take care of the design(like any tshirt) to make sure it lasts as long as possible. They do shirts for all occasions(halloween being my fav) and plus have licensed shirts too. And also donate to charities. If I could give them more than 5 stars I would.

I love this company. I admit, I had dropped off on the shirts but I'm back with a vengeance. Can't wait for my new Halloween shirts to come in. Also, very excited to see they expanded the product you can buy. Can't wait to be able to get long sleeved Christmas designs.

I had some problems with shipping and taxes, due to som missing information in the barcode on the package. It cost me som extra money upon package arrival in my country (in Europe). I wrote to costumer service at TeeTurtle to get a refound of the paid taxes, but instead they refunded the full amount of my additional costs. I am blown away by this level of costumer service, it was so much more that I hoped for. Will definitely buy from them again.

Paid priority shipping on June 16 2024. Only received 2 of my 9 items. Sent several emails and over 1 month later still no items and no response yet.

I have sent emails regarding my package. I only received half of the items I ordered. Noone responded to me yet after more that a week.

Ich habe bereits viele Sachen von Teeturtle und war bisher zufrieden und liebe die süßen Designs, jedoch hat die Qualität ein wenig nachgelassen oder ich hatte einfach Pech mit ein paar Sachen. Zudem habe ich für meine Bestellung 80€ bezahlt wo VAT eingerechnet war (sprich automatisch ein teurerer Preis für alle Artikel) und musste dennoch stolze 28,22€ an Zoll bzw. Einfuhrsteuer + Auslagepauschale bezahlen. Das sollte eigentlich nicht passieren und es handelte sich um einen Fehler. Der Support konnte mir da zum Glück weiterhelfen :)

Purchased shirts that were on sale for 9-12USD each. They were shipped to Canada and I was required to pay GST upon arrival. The shirts were reported for their full price of 24-25USD each, and so I was required to pay GST on the full price of each shirt as opposed to the accurate total I paid. Since TeeTurtle doesn’t receive any of the money I was taxed, they basically just made be pay twice the tax on items they inaccurately described in the shipping details. This was my second order, but it will also be my last.

TeeTurtle did some amazing customer service today. They did 60% off everything the day after my last order (2 unicorn shirts, naturally) and when I mentioned it they refunded me the difference. I’m flabbergasted.
I’m a big fan of their shirts, they wear well but are light enough that I don’t swelter in humid climates.