TeeTurtle Opiniones 

3598
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Ich habe zum Geburtstag meines Sohnes ein Mysterypack für Herren in XL mit drei T-Shirts gekauft. Zusätzlich ein extra T-Shirt in premium Qualität, weil ich speziell das eine Motiv für ihn haben wol... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've used this company a few times, most recently last month. I love their designs and find their tee quality is good too, and the designs launder well. I've not had problems with orders not being del... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Ich habe bereits viele Sachen von Teeturtle und war bisher zufrieden und liebe die süßen Designs, jedoch hat die Qualität ein wenig nachgelassen oder ich hatte einfach Pech mit ein paar Sachen. Zude... Ver más

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Valorada con 5 estrellas sobre 5

Soooo cute! Been admiring their adorable shirts for ages, but always bit cautious of over seas companies. Well these guys delivered! Bought several gorgeous good quality shirts for the whole family a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de serigrafía
  2. también en la categoría
  3. Tienda de ropa

Escrito por la empresa

TeeTurtle's mission is to create products that bring people together, promote self-expression, and foster genuine moments of delight. We began as a t-shirt company in 2012, when our founder, CEO, and head turtle, Ramy Badie, began selling his award-winning designs as adorable, funny, pop culture t-shirts. Today, we also make award-winning games, and are the original creators of the Reversible Octopus Plushie that has gone viral on TikTok!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 80% de las opiniones negativas

Suele responder en menos de 2 semanas

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3,7

Todas las opiniones

(3598)

13 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Cute and Nerdy Stuff

TeeTrutle provides cute and nerdy stuff like T-Shirts, Plushies and Stickers.
I bought some funny T-Shirts and I love them. The quality seems good and they are comfortable. One of my Shirts arrived later because it got stuck in customs, I thought it got lost and contacted their support team. They were super friendly and helpful. I already put in my next order :)

11 de junio de 2024
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

We love to hear happy support stories! Our customer experience turtles work hard to make things right, even in the trickiest scenarios like customs delays. Thank you so much for the kind words; we appreciate you!

Valorada con 1 estrellas sobre 5

If I could give it ZERO

If I could give it ZERO, I would!

I ordered from this site on the 19th of May. I sent numerous e-mails because my items still hadn't shipped within the next two weeks. Finally on June 4th I was responded to. They refunded me shipping and provided me a tracking number. The tracking number links to DHL that says my package still hasn't even been picked up for shipping. I've since asked for a full refund (two days ago now) and have received no response. BUYER BEWARE!

10 de junio de 2024
Opinión espontánea
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Respuesta de TeeTurtle

Hey there! We are so sorry for the less-than-stellar experience. We dug into this and are glad to see that you were fully refunded for the order, though we know that doesn't make up for the delays. Our team has hit some hiccups in light of major upgrades to our website and equipment, but we are working hard to catch up! The good news is that these delays are temporary, and once the dust has settled, we don't have plans to rush into large upgrades again for a while. If there's anything further our team can do to help turn the experience around for you, please reply back to your original email thread so that we can help.

Valorada con 5 estrellas sobre 5

Ordered t shirts and paid for expedited…

Ordered and it took longer than expected. Items received and it was exactly as advertised.

14 de mayo de 2024
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Hey there! Although we're glad everything is in good shape, this definitely doesn't sound typical for our expedited shipping options. We've requested more information through Trustpilot so that we can review your order information and help make things right. Hope to hear from you soon!

Valorada con 5 estrellas sobre 5

Customer service was so kind about MY mistake

I managed to input a shipping address I haven't had for many years and only noticed the day my order was due to deliver. I reached out to TeeTurtle to ask about my options for recourse - then I realized the shirts I ordered were final sale. I fessed up to customer service and thanked them, but I'm a reasonable person and didn't expect a refund for shirts that were final sale. I've worked in retail and I own a business. AND the address was my mistake anyway. So I placed a new order with the right address and loved the shirts I received. The original package finally made its way back to their warehouse and they asked if I was sure about not wanting the refund. I said no thanks. And then they emailed me a gift card for their shop for the amount I paid. So unnecessary, but kind and very exciting. I'll definitely use the gift card. And I'll buy again with my own money. I can't promise you'd have the same outcome, but the whole point is to be kind to CS. You never know what they might be able to do for you.

12 de mayo de 2024
Opinión espontánea
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Respuesta de TeeTurtle

We are super happy to hear the team was able to take great care of you! Mix-ups happen; we get it. ♥

Valorada con 5 estrellas sobre 5

Amazing First Impressions

I've always enjoyed the designs of TeeTurtle and had finally worked up to making a purchase for myself. The shirts are generously true to size and very comfortable. The graphics look amazing on both shirts and stickers. Stickers are a very high quality.
Unfortunately, one of my shirts did end up arriving damaged, but that allowed me to experience their stellar customer service. I quickly sent them an email and within 24 hours they made an order to send me a replacement.
I look confidently forward to enjoying future products.

24 de enero de 2024
Opinión espontánea
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Respuesta de TeeTurtle

Yay!! We are so stoked to hear you love the products and that our team was able to turn things around with the damaged item. Thank you for sharing your experience; we are happy to have you as a part of our turtle community. <3

Valorada con 2 estrellas sobre 5

So I’ve been ordering from tee-turtle…

So I’ve been ordering from tee-turtle for a few years and what drawn me to this place was the marvel tees and then the quality of the product. but then they stopped selling marvel stuff to the UK, now tees that have bought recently are shrinking quicker than the ones I bought years ago and the quality isn’t what it was. I think it’s time I start looking else where

23 de enero de 2024
Opinión espontánea
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Respuesta de TeeTurtle

Hello Michael!

We found your order details from last year and will share your message with our quality control team. Quality is important to us, so we're thankful you've brought this to our attention.

One of our customer experience turtles will be reaching out to you directly to chat further about how we can help make things right.

Valorada con 1 estrellas sobre 5

My order got lost on delivery

My order got lost on delivery, It has been 1 month and the support team ask me to wait 20 days after the last shipping update in order to get a refund. This is ridiculous.

12 de enero de 2024
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Hey there! We would love to connect with you and ensure you're taken care of. We've sent a request for more information through Trustpilot and hope to hear back soon!

Valorada con 2 estrellas sobre 5

Hi ! Shipping info

Hi !
I ordered on December 5.. it's been a week. Is this normal?
I tried to track my order (DHL) ,nothing! They told me to talked to teeturtle. I just sent an email. I hope I get good news back.
I needed it for Christmas time.
Thanks

5 de diciembre de 2023
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Hi there! It can be normal to see a pause in tracking updates as packages head to the delivery address (especially during the busy end-of-year season).

We are happy to see that our turtle team was able to chat with you and confirm the delivery arrived on time!

Valorada con 5 estrellas sobre 5

Pleasant experience

The order was delivered in one week. T-shirts were exactly like in the pictures, super cute and good quality for the price.

4 de diciembre de 2023
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Such a pleasure to provide you with some awesome new TeeTurtle goodies! Thanks for sharing your experience shopping with us.

Valorada con 4 estrellas sobre 5

Fun clothes and the quality is good

Fun clothes and the quality is good. The only thing keeping me from giving 5 stars is the slow shipping. It took a little more than 2 full weeks to receive my items. Another downside about the shipping is that it does not give an estimate about when it will arrive. So pickup is more convenient.

22 de noviembre de 2023
Opinión espontánea
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Respuesta de TeeTurtle

We're glad to hear the quality is up to par! Our team regularly searches for ways to elevate the shipping experience for our fans, and we'll continue to do so with your feedback in mind. <3

Valorada con 5 estrellas sobre 5

Great products

I have ordered here 3 times. Cute quality products. Obvi ordering from EU is expensive (shipping + customs) but I shop during their -50% sales.

30 de septiembre de 2023
Opinión espontánea
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Respuesta de TeeTurtle

Glad to hear you've been able to take advantage of our sales to get lots of cute goodies at the best prices! We're thankful to have you as a part of our turtle community.

Valorada con 1 estrellas sobre 5

Selling your data, forcing to install 3rd party app

They are using Route for their shipping. So in order to track shipment you are forced to install application of 3rd party, who in their TOS reserve rights to sell your data...
They give your data to them without your consent aswell...

So no, don't order from them, this is scummy behaviour from both companies...

Edit:
Their reply is nonsense

TeeTurtle tricks you to pay 3rd party company, who then forces you to install their app, who then sells your data everywhere they can!

They force you to jump through hoops in order to get tracking number, making it annoying and hard to do it, just so you have to install that garbage app.

Instead of providing you with the number immediately like any decent company.

They are literally tricking you into paying Route to sell your data around.

15 de octubre de 2023
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Hey there! We aim to make tracking easy, with less stress over lost/damaged/stolen packages. We partner with Route to provide optional package insurance and visual tracking updates.

Although most customers have found these to be an upgrade to the traditional post-purchase experience, we're glad you let us know about the concerns you've had so we can share them with the team.

The Route mobile app is an optional service for all customers. If you choose to not download the app, you still have the ability to track their package and file a claim via email and our TeeTurtle desktop page.

Route also makes their policy clear on their Privacy and Data FAQ at https://merchants.help.route.com/hc/en-us/articles/360048974014-Route-Mobile-App-Privacy-Data-FAQ

Here's a snippet from the article:
"How do you protect my data?
Protecting your data is our number one priority. In order to allow you to connect your email address for automatic tracking, we first underwent an extensive audit with a leading cyber privacy firm to ensure we were protecting your data.

A few ways we protect your data:
- We encrypt your data at 3 levels HTTPS, on disk, and application encryption.
- Our application encryption keys are frequently rotated.
- We do not sell any user data to third parties.
- We use multi-factor authentication to protect our internal systems."

Valorada con 5 estrellas sobre 5

Soooo cute!

Soooo cute!
Been admiring their adorable shirts for ages, but always bit cautious of over seas companies. Well these guys delivered! Bought several gorgeous good quality shirts for the whole family and they were thrilled too by the quirky designs. Will definitely be keeping an eye out on the next sale.

1 de julio de 2023
Opinión espontánea
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Respuesta de TeeTurtle

Woot-woot! Feeling comfy and quirky in your new t-shirts is the best. Thanks for giving us a shot!

Valorada con 5 estrellas sobre 5

Lovely quality by a lovely team!

I now have 2 reversible plushies and they're both so well made. They're soft, well sewn, the colours pop... I love to support small businesses and this one really does put a lot of love and care into their products. 100% recommend

13 de julio de 2023
Opinión espontánea
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Respuesta de TeeTurtle

We are happy to hear our plushies are being well-loved in their new home!

Valorada con 5 estrellas sobre 5

Superb customer service!

Such cute plushies and t-shirt designs. And SUPER friendly and fast customer service. Thanks for everything. 5/5 stars.

3 de mayo de 2023
Opinión espontánea
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Respuesta de TeeTurtle

Love your review! It's our pleasure to help make the experience worth the 5 star rating.

Valorada con 5 estrellas sobre 5

Great support

Great support!
My game came with two minor damaged and without any trouble they promised to send replacements.

Great costumer support!
Shout out to Shelby for the great experince!

13 de abril de 2023
Opinión espontánea
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Respuesta de TeeTurtle

Delighted to hear that Shelby made it right. ♥ We hope your new game will be a hit during game nights!

Valorada con 5 estrellas sobre 5

Such kind customer support!

Such kind customer support!

No complaints, only warm fuzzy feelings. I'm having so much trouble with my local postal service with my latest order, and Teeturtle has the most sweet and kind and patient people.

I appreciate it so much, thank you.

I think this is my second or third time buying from them.

28 de marzo de 2023
Opinión espontánea
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Respuesta de TeeTurtle

It's absolutely our pleasure to help! Thanks for giving us the warm fuzzy feelings right back with your kind words. ♥

Valorada con 5 estrellas sobre 5

Would Use TeeTurtle Again

Very pleased with the t shirts, exactly as shown on website. Quick delivery from the US and TeeTurtle were helpful on Twitter before purchase when I was trying to determine which size to get.

1 de marzo de 2023
Opinión espontánea
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Respuesta de TeeTurtle

Very excited to hear that things were up to par! We're always happy to help via email or DMs! <3

Valorada con 3 estrellas sobre 5

I don't think they are 100% cotton

Really cute T-shirts, but I don't think they are 100 percent cotton anymore though they still claim to be. The feel of the shirts is more like a rayon blend, and they shrink now even when I never put them in the dryer. Just like a rayon cotton blend does. I started noticing this with their shirts last year. Prior to that, what I really liked was that their sizing was consistent - I always knew the women's medium would fit me perfectly. The shirts I bought from them years ago still fit me the same while the shirts I bought last year are tight, when prior to washing they also fit me perfectly.

UPDATE - I gave TeeTurtle my information (except reference number since there are a number of orders where the material doesn't feel like 100 percent cotton and the shirts shrank upon getting wet) and no one contacted me. I didn't need anyone to contact me. I just don't know why they said they would publicly if they weren't going to. Rayon is a nice fabric. I just don't like it because it shrinks. I only buy 100 percent cotton shirts and it's hard to come by, since it's getting expensive. No issues with TeeTurtle if they are no longer selling 100 percent cotton shirts due to cost. They just shouldn't be advertised as such.

7 de agosto de 2022
Opinión espontánea
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Respuesta de TeeTurtle

Although it can be tough to hear, we appreciate honest feedback like this. We haven't made any changes with our suppliers or materials, but we'll be sharing this with our quality control team to dive into further! We've sent you a message through TrustPilot to get some info on your order so that we can investigate this - we'd be happy to replace any t-shirts that didn't meet your expectations.

Valorada con 5 estrellas sobre 5

Awesome customer service

The team and products at TeeTurtle are awesome, best customer service experience I've had. I made an order on black Friday with expectation that it would arrive and be ready to give for Christmas. Unfortunately the courier company let me down, but TeeTurtle were so amazingly helpful in fixing the problem, they resent the order with extra goodies and told me even if the original one arrives that I can keep both. Their promptness of replies, kindness, understanding were just so refreshing in such a situation.
I love their fun t-shirts (good quality, multiple orders, only need more cause they grow out of them) and also they have excellent fun games which we are enjoying 3 of.

7 de febrero de 2023
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

We appreciate you reaching out and sharing your experience! A lost package is such a bummer, but we're glad our team turned that around.

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