TeeTurtle Opiniones 

3598
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Ich habe zum Geburtstag meines Sohnes ein Mysterypack für Herren in XL mit drei T-Shirts gekauft. Zusätzlich ein extra T-Shirt in premium Qualität, weil ich speziell das eine Motiv für ihn haben wol... Ver más

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Valorada con 5 estrellas sobre 5

I've used this company a few times, most recently last month. I love their designs and find their tee quality is good too, and the designs launder well. I've not had problems with orders not being del... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Ich habe bereits viele Sachen von Teeturtle und war bisher zufrieden und liebe die süßen Designs, jedoch hat die Qualität ein wenig nachgelassen oder ich hatte einfach Pech mit ein paar Sachen. Zude... Ver más

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Valorada con 5 estrellas sobre 5

Soooo cute! Been admiring their adorable shirts for ages, but always bit cautious of over seas companies. Well these guys delivered! Bought several gorgeous good quality shirts for the whole family a... Ver más

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Información sobre la empresa

  1. Tienda de serigrafía
  2. también en la categoría
  3. Tienda de ropa

Escrito por la empresa

TeeTurtle's mission is to create products that bring people together, promote self-expression, and foster genuine moments of delight. We began as a t-shirt company in 2012, when our founder, CEO, and head turtle, Ramy Badie, began selling his award-winning designs as adorable, funny, pop culture t-shirts. Today, we also make award-winning games, and are the original creators of the Reversible Octopus Plushie that has gone viral on TikTok!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 80% de las opiniones negativas

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3,7

Todas las opiniones

(3598)

13 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Efficient and excellent customer service!

Tee Turtle has excellent customer service and products! I had problems with package delivery, and Tee turtle promptly sent a replacement package with expedited shipping to another location at no cost to me. Because they chose to expedite the shipping, I received the package before Christmas. Their customer service team answered my request during their extended business hours and efficiently solved my issues. I definitely recommend the company and will be purchasing more products in the future!

15 de diciembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

We're so glad the team was able to get you your TeeTurtle goodies before Christmas! Our Customer Experience turtles work a slightly different (but not longer) schedule during holiday season to expand our business hours. This helps us make sure we can resolve issues as quickly as possible when they bubble up! Thank you for sharing your experience with us!

Valorada con 5 estrellas sobre 5

This is honestly one of the best…

This is honestly one of the best companies I have been going business with! Their T shirts are fantastic and the prints on them hold up really well. Their games are extremely creative, easy to learn and highly addictive and great for a nice evening of playing for hours at a time! But I can’t say enough about the customer service. In a time where with just about anywhere else you get generic replies from who know where offering no real information, the one time I needed to see about a possible issue, I got a reply in an hour with actual help and honest investigation done to know exactly what was happening, it was very refreshing to get such amazing support. If you like T shirts to match any mood or like, fun games and a lot of just fun products this is your site and now owning all their games and a ever growing t shirt collection that is now over 30 I gladly stand behind and recommend them!

14 de diciembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

Feedback like this really brightens our day! Our customer experience turtles are all fabulous individuals, and we like to make sure their unique personalities are allowed to shine through in how they interact with our customers. We're so glad to hear that we were able to offer you a sincere, authentic interaction from human to human and not just a transaction when you experienced an issue with your order. That's exactly what we're aiming for!

Valorada con 5 estrellas sobre 5

Great Customer Service

I ordered a Lightning Dragon shirt, size large, for my friend for Christmas. When my friend received it, she told me it was only a size small. I wrote to TeeTurtle customer service about an exchange, and I was answered by Shelby, who told me she was going to immediately reorder it and ship it, and even include an enamel pin for my friend as an apology. She even told me that my friend could keep the other small size shirt and give it to a friend or family member. I was very pleased with how things turned out and even sent her a thank-you email on the matter.

11 de diciembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

So glad to hear that Shelby was able to get your friend the right size shirt! Thank you for sharing your experience with us <3

Valorada con 5 estrellas sobre 5

Outstanding support and accurate shipping estimates even during the holiday season

Recently ordered one of teeturtle's well know reversible plushies to surprise my partner when I saw them next, because of this things were a little time-sensitive. Due to a shipping provider handoff there was a brief, but what I now know should be expected, pause in the progress of the shipping.

Worried about it not coming on time, I reached out to teeturtle's support and had my ticket answered by Shelby from their support team! Shelby did a fantastic job of clearing up why the delay was to be expected and that the package should arrive on the previously predicted day. Going a step above though, Shelby offered to help me figure out a second action plan through their Amazon store in case the package was actually experiencing a delay, which I really appreciated as it greatly reduced my stress about the situation.

Thankfully the shipping updated later that day as expected and my plush should arrive with time to spare! I am greatly looking forward to receiving it and I would be happy to purchase from Teeturtle or communicate with their lovely service team again!

3 de diciembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

Waiting on packages when you're in a time crunch can be so stressful. We're glad to hear Shelby was able to ease your concerns and that your plushie is safely on its way - we hope your partner loves it!

Valorada con 5 estrellas sobre 5

Love this site

Love this site, I cant tell you how much my daugher and I love the products.

28 de noviembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

Thank you for the kind review, Brad! We hope you and your daughter have a fabulous holiday season <3

Valorada con 1 estrellas sobre 5

Poor labeling of product descriptions…

Poor labeling of product descriptions then are dismissive in their responses to customers.

Proper labeling on product descriptions would help avoid these problems.

26 de noviembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

We're sorry to hear you ran into issues with shopping on our site. We've reviewed your messages and understand you bought some of our Juniors t-shirts thinking they would be suitable for kids, when they're actually a slim ladies cut. We know this can be a bit confusing and have messaging on our product pages and style guide to try and help, but it still trips people up! We'll have someone from the team reach out to see if we can help facilitate an exchange for you on these shirts.

Valorada con 5 estrellas sobre 5

Name Jumble Gift Getter &Friend Buyer

There was an issue where when I was sending a gift to a friend, it kept putting his address as the billing address and ot my address. This failed the credit card checking process. I have to thank all the TeeTurtle people that helped resolve this. Tara did the starting art and Shelby got everything going and even said she would ask the IT why this could happen. I love your site, tell everyone I know about it and my usual complaint is that the contact is e-mail only, but the team got me the sale price when resolving my problem (at that point the sale expired)

24 de noviembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

We're so glad to hear the team was able to get this sorted out for you, we definitely don't want people to miss out on our sales because of technical issues. We hope you friend enjoys their gifts! Thank you for sharing your love for TeeTurtle with others, it's definitely the highest compliment our fans can give us <3

Valorada con 5 estrellas sobre 5

Love ❤

The shirts are adorable and well printed. My orders have always come quickly and accurately. Absolutely love teeturtle!

14 de noviembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

Thank you for the kind words, Mandi! We're glad to hear your shopping with us has always been seamless.

Valorada con 5 estrellas sobre 5

Tee Turtle has an amazing product and…

Tee Turtle has an amazing product and the customer service is absolutely amazing. I completed an order and forgot to add in the plushies after I ordered the tees I wanted. I emailed customer service and told them that I wanted to add to my order to save on boxes and shipping. Kurt replied within a couple hours and said that the order had already been processed, WOW so quick. He told me to order the additional items and they would take care of the shipping. Fantastic! Great customer service is very hard to come by and Tee Turtle has it.

11 de noviembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

Kurt is a top-notch customer experience turtle!! We're thrilled to hear he was able to get your second order set up for you - we know how easy it is to forget something and our warehouse turtles are lightning-fast this time of year.

Valorada con 5 estrellas sobre 5

This is a excellent company

This is a excellent company. I recamond this company to people that like these type of plushies from teeturtle. They ship their products fast and in perfect condition. With all types of plushies to chose from and there magnetic hand and reversible plushies are really cute and great.

7 de noviembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

The plushies are seriously addicting! We love seeing how our fans are collecting them and sharing the joy with family and friends. Thank you for taking the time to share your positive words with us!

Valorada con 5 estrellas sobre 5

Turtles are the best!

I recently bought a few things in the shop and as the site requested, I also paid the EU VAT to make it easier to get the packages. But this same VAT was also requested by the Hungarian authorities when my package had arrived. They are completely dilettante! I had no choice, I had to pay. Unfortunately, the post office is terribly slow here and cumbersome, so I turned to the turtles. They responded almost immediately! I described what had just happened, and they refund the full VAT cost that day. This is what I call awesome customer support! Turtle power!

4 de noviembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

Turtle power indeed!! The VAT laws have changed so much this last year and our team has invested heavily in making our shopping experience as smooth as possible for our EU customers, but sometimes things still go amiss. We're glad we were able to get everything squared up for you, we definitely don't want to see anyone pay double fees.

Valorada con 5 estrellas sobre 5

5 out of 5 in quality, sizing and service!

Purchasing product from the other side of the world (NZ -> USA) is often risky now days. You are unsure of the quality, sizing or service will receive.

I have to say, TeeTurtle have hit 'excellent' in quality, sizing and service for a recent purchase. I took a risk and did a big purchase due to known COVID19 postal delays etc, no second chances. My parcel got 'stuck' due to those COVID shipping issues, no fault of Teeturtle. Kurt@TeeTurtle however, kept me updated almost daily on his chasing efforts and parcel arrived containing as described products too.

Huge thanks to Kurt and teeturtle team. Would definitely shop with you again! Highly recommend.

3 de noviembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

Kia ora Kiri! We definitely understand how stressful shopping from so far away can be (the manager of our team lived in NZ for a while!) We're glad to hear Kurt was able to keep you updated on your package and that it eventually arrived with all your goodies. Happy holidays from our iwi to yours! <3

Valorada con 5 estrellas sobre 5

Initially lost, eventually got it!

I've placed my first order this August past, and waited. The delivery process is very transparent, and even though Covid, the people at TeeTurtle did their best to have it sent as quickly as possible.
Unfortunately, I live in a country with VERY bad mail service, so my package was delayed. Customer service kept constant connection through Emails, and when it was apparent that the package was lost - promptly offered several options, of which I chose a re-send, and this time I got it!

Very supportive, good experience.
Their website is also very easy to navigate - and they sell the cutest things :)

3 de noviembre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

We appreciate your patience while our turtles helped you track your package, and while it's a bummer the first package never reached you we're glad to hear the replacement arrived without any issues. We definitely want to make sure our customers get their order, our t-shirts and plushies really are the cutest and we know how excited our fans get waiting for their orders.

Valorada con 5 estrellas sobre 5

My family and I have loved TeeTurtle…

My family and I have loved TeeTurtle products for a while. The tees are soft and really comfortable to wear. Not to mention that the graphics are awesome and always something for the whole family!
We went to Comi-Con this year and saw a booth. I just had to get some tees!! The guy working there was great! Very friendly and very much on top of his game since there were a number of people waiting. He probably could have used a 2nd person to help with the crowd. Some of the tees we wanted were not available in our size at the booth but would be ordered and shipped to us in a few weeks for free!! The tees arrived on time but unfortunately had some slices/cuts on the tees that went all the way through. I emailed customer service and Kurt replied that same day! He apologized for the damages and sent replacement tees before asking for pics of the damages. Which I sent and thanked him for his amazing customer service.
I very much appreciate this company. Their amazing customer support and their attitude is top notch! I will buy their products in the very near future and refer them to everyone!

30 de octubre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

We love getting to meet our fans in person at shows and would love to see you at a booth again, even if just to say hi! We're glad to hear Kurt was able to get your shirts replaced when they showed up with some quality issues. Thank you to you and your family for being such loyal fans!

Valorada con 5 estrellas sobre 5

Loved the overall experience!

I just loved the Mercat that I ordered. It's very cute, and well made. It really shows that they care about people, either employees or customers. It's a great company to work on as it shows on every e-mail I exchanged with the team.
Keep it up, guys!

29 de octubre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

This review makes us so happy, thank you Sílvia! We take a lot of pride in our team and we're so glad you can tell our turtles enjoy their work based on the way they chatted with you. We have an amazing team!

Valorada con 5 estrellas sobre 5

Bonne expérience

Je commande depuis longtemps sur ce site, je n'ai eu qu'une seule fois un problème de colis perdu. Le SAV avait été très réactif et m'avait renvoyé mon colis en me remboursant les frais de port.
Sur ma dernière commande, j'ai reçu mes tee-shirts une semaine en avance :)
En plus les designs des tee-shirts sont vraiment sympas !

26 de octubre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

Nous sommes ravis d'apprendre que vous avez eu de bonnes expériences de magasinage avec nous! Parfois, des colis se perdent, nous sommes donc heureux que l'équipe ait pu remplacer votre commande lorsque cela vous est arrivé. Merci pour votre soutien continu!

Valorada con 1 estrellas sobre 5

We ordered four shirts, quality was dodgy

We ordered four shirts, the print quality was actually very poor, they all showed the shirt colour through the prints quite a lot, before washing or wearing. The prints cracked if stretched even a bit. One shirt had a massive three finger sized hole on the seam which will be hard to fix. Overall not the quality I would expect.

26 de octubre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

This doesn't sound like the quality we normally expect from our products either! We're sorry to hear some of your shirts arrived with issues. We've sent you a message through TrustPilot to get some info on your order so that we can investigate this - we'd be happy to replace any t-shirts that didn't meet your expectations.

Valorada con 5 estrellas sobre 5

Love this compagnie

Love this compagnie! best costumer service I've seen for a long time! Thanks again Shelby for taking care of everything.

24 de octubre de 2021
Opinión espontánea
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Respuesta de TeeTurtle

Shelby is definitely a rockstar member of our turtle team! We're glad to hear you enjoyed chatting with her and love our brand - the feeling is mutual! <3

Valorada con 5 estrellas sobre 5

LOVE TeeTurtle!! Best designs.

I absolutely love TeeTurtle! Their shirt designs are adorable and witty, and new designs get released weekly in addition to weekly sales! I've bought a lot for both myself and my fiance.

So far I've only had one minor scare in terms of sending back shirts I needed to have exchanged (wrong size; it was my very first order and I didn't look at the full sizing guide). I live outside the US so I paid to have the package sent back and had been tracking it, and for about 2-3 weeks the tracking information didn't change from the package being "forwarded" to another location. I finally contacted customer service and Shelby was amazing -- she confirmed my return was received and got it going right away. She was so friendly and helpful the whole way, and even followed up to confirm my exchange was shipped out. Exemplary customer service.

Two suggestions I'd like to make to make TeeTurtle even better: allow international customers to shop in other currencies (ie. CAD), and release the designs on other types of clothing like hoodies, sweaters, leggings, sweatpants, etc!

21 de octubre de 2021
Opinión espontánea
Logotipo de TeeTurtle

Respuesta de TeeTurtle

Shipping overseas can be a nerve-wracking experience, but we’re glad that Shelby helped make the exchange process a smooth one. Your suggestions are great! While we can’t make any promises, we’ll send them both to the appropriate teams. Thank you for taking time out of your day to share them with us!

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