The product and service are terrible and untrustworthy. The shoes are not as advertised-“local and handmade-it is cheap and from China. It takes over a month to arrive. The sizing is strange and doesn... Ver más
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Consulta las opiniones de los clientes
Horrible customer service, and the product was a complete rip-off and they wouldn't even offer a full refund unless I shipped the item back to the most obscure address I've ever seen in Turkey, which... Ver más
I wonder if sending messages out could really help consumers not just track but no one actually delivers that would really help us out myself. I have over 30 more packages. I’d love to buy from you gu... Ver más
Could not be more disappointed in Terrahouse and the awful experience doing business with them. Lesson learned. Product is cheap, poorly made, not to size, and they delay responding when you try to co... Ver más
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it took a while to get the product…
it took a while to get the product emails to show its status would have been great and the glasses hurt if worn to long uncomfortable behind the ears at the end of the arms could have been made more comfortable to wear
This company is a scam
This company is a scam. I ordered tennis shoes,cut very small and very cheaply made. It took 2 weeks for delivery. Packaging was very poor. I tried to cancel after 2 days by email,but they shipped them anyway. I want my money back
It was very easy to order online
It was very easy to order online. Although I made a mistake, I emailed them to change the color and they did it without a problem. I liked the shoes a lot. I highly recommend them.
Material is very thick and colors…
Material is very thick and colors matched description.. Be aware these particular pants are ultra wide legged. 70's style wide. Made well as far as seams and should hold up for longevity.WIDE LEGGED. STRONG MATERIAL.
Hassle-free exchange
I have to say this, when I found out I have to return the purchased merchandise, I taught it will be a complicated and expensive return, but what a surprise the exchange was very easy and no need for return, I'll will say that I'm going to give the previous merchandise as goodwill to a person in needs. Thank you Terra
I’m very satisfied with the product I…
I’m very satisfied with the product I ordered, but it did take awhile (approximately 3 weeks) to get to me.
KEEP SCROLLING!!
KEEP SCROLLING!!! Keep your money. Don't waste your time here. Saw a great pair of shoes at more than my usual budget but splurged anyway. When they arrived, I couldn't get all my toes in the shoe! Definately NOT American sizes. So, three days and 5 emails later, I can't get the company to respond with return instructions. $120 wasted. Don't believe the silly blurb on the website about a hometown company and a big dream. Their big dream is to sell crap from China and ghost you when you need an American size. Does anyone need a pair of heels for an American Girl Doll? These should work fine.....
Beach Pants
Ordering was easy, good selection. Quality was much better than I expected for the price. Delivery took an extra week to receive is only negative comment.
This company respectfully doesn't even…
This company respectfully doesn't even d serve the one star mandatory to write the review.
They are a morally and ethically bankrupt business defrauding, being deceitful and abusing their right to advertise .
Purchased 1 pair of slacks from a Pinterest Ad and been a disastrous experience since. 5 phone calls and 5 e mails only never to get a response .
This company need have their proveleges rebooked to advertise their goods and services on any reputable website to avoid them stealing any one else's mone
I ordered the Milano Italian suede…
I ordered the Milano Italian suede loafer in royal blue the item took a very long time to just process my order a month later I got the shoes.Come to find out when I opened the bag which it didn’t come in a box they where knock offs when I received them it didn’t have the same design or texture as it was described the bottom of the shoe didn’t even have the nice wood design.The shoe I recieved was floppy and in insole was cheap and they where not Milano dress shoes.i don’t recommend this website to buy shoes.very disappointed.
Definitely a HUGE scam
Definitely a HUGE scam. Unfortunately, I did not read the reviews before I bought two pairs of "leather" shoes. I received two pairs of plastic shoes that measure about a small size 8, I ordered a 9.5. The strap with the buckle is not attached to the shoe, so it's impossible to wear... it just dangles there. I've sent well over 15 emails and left numerous messages. For weeks, no response. When they finally emailed me they offered 3 options: 75% of what I paid for them as store credit. Totally bizarre! Or, I could get 20% off and just keep them, or send them back for an exchange only. Their website clearly states a money-back policy for returns within 30 days of receipt. But you can't return them because they don't provide an address, don't respond to emails, and never answer the phone. I held for more than 30 minutes, then a recording came on saying no one was available, and it disconnected. Please, please do not buy from this company!
Do not order from this company unless…
Do not order from this company unless you’re prepared to wait 3-4 weeks for your item to arrive. Headquarters are in the U.S with zero products on hand. When the order is placed some 5 year old child in China will start making your item. Then it gets put on a row boat. Depending on the weather decides when your item will arrive.
The sunglasses are very cool!!
The sunglasses are unusual, stylish and very cool!!
I just received the wrong order and…
I just received the wrong order and can’t reach your company… only to be leave my you number and we get back with you . VERY BAD Service !!!!!!!
Prolonged shipping time.
The soap dispensers are very pretty and go perfectly in our bathroom.
Shipping took an inordinately long time from placing my order to receiving the items.
Order months in advance
I ordered the cups several weeks in advance, I called left message with no return call and the cups did not come in time for my ever.
Scam
Sorry, I don’t have the option for zero star! This company it’s a scam! Ordered a pair of woman shoes in size 4 US& got a size 225(1 1/2)????,looks like size 7-7 1/2. Trying to call the phone number listed on their website- nobody answered! The only way To comunicate w them is by email! They asked me to return it& pay for the shipping( even it’s their mistake)to a shipping address in Turkey!!! - on their website it’s listed in USA! Scammers!!! & by the way- the quality of the product it’s terrible!
DO NOT BUY FROM TERRA HOUSE!!!!
A company pretending to be US based selling cheap products made in China. There customer support only responds by email and all returns have to be shipped back to Turkey. This site is a scam. I purchased two jackets that were not any where close to the correct size. The fabric feels cheap, the zippers are cheap. They pretend to have high end quality, the only quality is in the design of their site.
Merchandise (dress shoes) arrived as…
Merchandise (dress shoes) arrived as shown, when expected. Satisfied overall.
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