Tescomobile Opiniones 523

Tesco mobile, stay away, customer service is dreadful, some call centre in the back of beyond all sat there reading from a script, my monthly sim only top up service (that's a laugh) wouldn't recognise my number then couldn't top up with debit card had to drive to a tesco store 3miles away to buy a voucher, that was the last straw

TODAY TRIED THE LIVE CHAT WITH TESCO MOBILE, AS THEY KEEP SUSPENDING MY ACCOUNTS, AS THEY KEEP TRYING TO TAKE PAYMENT A DAY EARLIER THAN EXPECTED, NOW ON ONE ACCOUNT THEY TRIED TAKING IT 2 DAYS EARLIER, THE CUSTOMER SERVICES IN SOUTH AFRICA & PAKISTAN ARE FLIPPIN USELESS, THEY JUST DON'T UNDERSTAND ENGLISH OR THE PROBLEM, I WILL NOW LOOK FOR A NEW PHONE PROVIDER 😡

Tesco Mobile suggested I wrote a review so I will indeed!

After 27 years of being with a mobile provider (name is one vowel and a Nº) and annoyed with the price increases for SIM only, I opted for this provider and knew beforehand which product I wanted.

I want to stress that my rating is based on my first 2 1/2 days with Tesco M.

Anyway, on 27/01 I went to the shop in Grimsby. The female staff, boasting that she was the manageress with 16 years of experience, attended to me. The shop wasn't busy, with only one other customer with her younger colleague.
I'll admit that she was pleasant enough. While we were filling out the subscription form the computer froze. I was asked to come back later, so I did come back an hour later.
We had to restart from scratch but it went smoothly.

She also placed the Tesco SIM card in and removed one, saying "you don't need this one" but didn't give it back to me. After leaving the shop I thought it was weird she hadn't, even if it was the previous provider's SIM card.
Before I left the female staff asked me to restart my phone several times over the next 2 days (which I did) and said that for a very short while I wouldn't be able to make phone calls.
At no point did she say I'd have to come back or remove the SIM card myself!

I understood something was really wrong when after 2 days I still couldn't make calls.
More to the point, my previous provider informed me a few hours after me visiting Tesco that I'd been disconnected and Tesco sending me 2 emails on 28/01 and this morning, saying I was connected!?

Things went from bad to worse when Tesco texted me I had to text them back from another mobile number!? or ring them. Really? With my phone not making calls!?

Today, I tried to contact Tesco Mobile 3 times on line (between 11 a.m. and noon) and even if the live chat claims to be available from 7 a.m. to 11 p.m., I couldn't chat to anybody.

That's when I decided to drive to Tesco Mobile shop (30 min each way) to ask what was going on.

After explaining the problems Connor knew straight away what his "boss" had done so he removed the O2 SIM card AND gave it to me without me even asking for it. Surprise surprise it worked straight away!

What infuriates me even more is that I now know for sure it was the spare SIM she removed!...

In other words if you have to go to Grimsby shop (or any other shops really) make sure you don't deal with "a" Lucy and check that if they remove a SIM card they do NOT keep it!

Just to sum it up, I'm very angry and not impressed at all neither with a member of staff in a shop nor with on line customer service.
As far as I'm concerned, 2 bad experiences in 3 days 🙁 It's not exactly what I would call "a good start".

Why did Lucy say she was "shocked" when I showed her and asked about their rating on Trustpilot is a mystery. She said their customer service in particular was renowned for their high performance.
I wouldn't have thought 83% of 1 star was a high level of satisfactory appreciation...

Absolutely appalling..tried to get a new sim card but now coming into day 3 without any service on my mobile..and sent pin nose to ? What? Were they not listening?.SHOCKING..I've been with them for years too

Firstly, there is no option on this site to award no stars but, rest assured, if there was, that is exactly what Tesco Mobile would receive.
I requested a simple swap from pay monthly to pay as you go. I was advised that the switch would take "about 24 hours". That was seven weeks ago and, not only has the switch not happened, they've managed to change my mobile number with apparently no hope of retrieving my original number.
I have made four visits to their phone shop in-store and contacted "customer services" by phone on 12 occasions to try to get the issue resolved.
On no fewer than five occasions I have been promised a call-back "within 24 hours" from a customer services manager - I have yet to receive ONE of the promised calls-back.
Their customer services policy appears to be a simple one: promise the customer a speedy resolution then do absolutely nothing and hope the customer gets so frustrated at Tesco Mobile's utter and total incompetence that the customer will just go away.
They should not get away with treating customers in this manner and I will be pursuing them via the Communications Ombudsman.

C£ap service and c£ap reception
Non UK call centre staff tried to tell me that my early termination charge would be £86.

I cancelled within 5 days of the 14 days cooling off period.

My phone wouldn’t call out and calls kept dropping, even though I was with O2 previously which is the Tesco network carrier.

It was 5 hours of my life I’ll never get back

Stay clear

Had problems logging in and wanted to make changes to my email. Rang 4455 and was cut off twice as I tried to get them to help. Rang again and was told to try again to access my log in after an hour and it might work. It didn't. Tried web chat and that person couldn't help either. After 3 hours, I gave up and I'll try another network.

The worst mobile app I have ever used. How is it possible to engineer software this inconvenient? Sort it out, Tesco.

As my current mobile contract had nearly ended (with o2) I decided to go for a Tesco Mobile Clubcard deal.
Firstly I visited my local Tesco Mobile store and informed them exactly what I wanted (an iPhone 17 for myself and a SIM deal for my wife)
First thing the store advisor me was "I cant do anything without a pac code" I said I would purchase it online, her reply was you will still need to come in with the pac code, which I thought was a bit strange
I purchased the above items online which arrived within two days.
I contacted my current mobile provider for pac codes and texted them to Tesco's as per their instructions only to find a couple of days later nothing had happened.
I called Tesco's to try and sort out why my numbers were not being ported and was informed they had not received pac codes yet. I then gave the codes to them again and was told it would all be sorted by 6pm in three days time.
Today (3 days later) my service was turned off all day and nothing happened at 6pm (being disabled I need a phone and don't have a landline)
I went onto online chat and after changing settings and chatting nearly an hour later I was told my case would need to be raised higher and will take 24hrs.
I went in store but just use the same online chat system and again told it would be fixed by 6pm and again it hasn't.
Twice I have been told it would be fixed by 6pm today and it hasn't been. you cant speak to an engineer and no one on the chat seems to know what they are doing.
8 days later and counting my wife and I have unusable phones NO SIGNAL and they just don't care.
Being disabled means I have to have a phone, so looks like I will have to cancel the contract and find a real mobile phone provider.

Utterly appalling service. I have never experienced anything so bad in my life.

Brief timeline:

Ordered contract with free Chromebook.

Recieved an inferior Chromebook that was not as advertised.

Was then told via webchat that it would be exchanged within 5 days for the correct chromebook.

Nothing happened so I then called to be told that this was incorrect. And I would be contacted by the complaints team within 10 working days.

Guess what, Again nothing happened.

I then call back again demanding the contract be cancelled and I'll send the phone and the inferior laptop back. Tesco accepted they would do this and refund payments already made.

I then call back a few days later to confirm this as I do not trust Tesco whatsoever only to be told....surprise surprise...nothing has been done and they'll book in handset collection for me..

Honestly this entire catalogue of utter incompetence has left me questioning my sanity...

Once this sorry affair finally comes to a close I will be contacting the relevant authorities.

AVOID Tesso mobile, utter shambles.

Spent a very miserable hour trying to sign up to a simple SIM only contract for my elderly Mother. Should be a very easy task. You have to type in rather a LOT of information - then when I got to the payment page, nothing wrong with the card, plenty of money in the account, no reason at all for any problems I know of - it just says "Can't verify your details"- no explanation, nothing. The only option you are offered is to return to the 'Home page' - and when you do this, everything is deleted, nothing is retained and you have to start all over again. After three time wasting attempts I did what any sane person would do - I signed up with another company with a less idiotic website.

In the last few months Tesco mobile has declined in im quality, from ease of topping up my account to general Internet reception...
Im going to leave and find a new provider

No 5g or internet data coverage for the past week in the Huntly area, absolutely disgraceful. I will be ditching Tesco Mobile/O2 very shortly.

i am disabled military veteran ive been tesco mobile customer fpr long time but tecently get very poor signal ,tesco web chat WAS RUBBISH the other end tesco bloke could npt help me with poor signal he advised to reset phone ,rubbish i wpuld lose data etc ,this bloke was hopeless after he asked to reset ,he was typing are you there ive not heard from you , tesco i think i need chamge my mobile provider ,rubbish.

I have a problem with my network coverage, my phone hasn't changed and my house hasn't moved but the signal is in and out all day. The staff, when you can understand them are clueless - they all give different reasons and when they say they are going to do something THEY DON'T. The staff in the Tesco Mobile Stores have been helpful it's just a shame the "Customer Care" staff aren't

I'VE BEEN WITH TESCO MOBILE FOR QUITE A FEW YEARS, BUT SINCE THEY HAVE GOT RID OF THE VERY POPULAR ROCKET PACKS & SHIFTED THERE CALL CENTRE TO SOUTH AFRICA I CAN'T GET ANY HELP!!

I have given a poor review recently and I see that many other people are suffering a truly awful service, presumably since Tesco seem to have outsourced customer support to abroad. It is unbelievable that they are still claiming superb customer service in their advertising. My next move is to talk to the Advertising Standards Authority. I for one believed what they said!

TESCO ST PETERS WORCESTER
REASON
INCOMPETENT SELLING OF MOBILE PHONES

I left ee to come to Tesco mobile
They sold me the phone totally input the incorrect information
Which messed my wife's number up who.is the account holder now for both of us.

I have had no.nr in use instead of a temp nr only
I am on call re fire and security

I have contacted today tesco helpline still not sorted 5 days on

I went to tesco worcester yesterday a exceptionally rude man attendant
Was rude
Contracending
Not helpful
Wasn't interested in what I had to say.

WHY DO TESCO EMPLOY STAFF WHO DO NOT UNDERSTAND WHAT THEY ARE SELLING
WHY ARE STAFF SO RUDE
WHY DO YOU TAKE PAYMENTS STRAIGHT AWAY WITHOUT AND BEFORE THE PHONES ARE LINKED????

I will be sending a complaints letter to St peters worcester tesco

Tesco have took a payment but no phones re set
Nightmare

X / Facebook post

Update: @TescoMobile have now closed my complaint without resolving it, despite a total loss of service since 21 Dec and no named owner or timeframe.
I’ve formally requested a deadlock letter and am escalating to Ombudsman Services.
This is not acceptable customer care

I wish I could give zero stars! An elderly friend needed to speak to someone about the changes with the 3G closing. Staff in branch were appalling. Gave no help at all, despite claiming they help vulnerable clients change to the most appropriate deal. He was given no help and was persuaded into buying a phone and taking out a separate contract, when he should have got a contract for the same price, with the phone included for free! This is clearly shown on their website, which my friend, like a lot of elderly people, does have access too. They refuse to help and say it is not their responsibility to help vulnerable customers despite saying, on both the website and social media, that they do and are signed up to the Ofcom Fairness Commitment.