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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

4 weeks no notifications and now I have a letter saying use of 3rd Party apps to book driving tests is no longer legal and using a company can result in cancellation of test. Emailed company for com... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Extremely poor service , one offer but not reserved for us but on general sale so no different to you going on to the dvla website and being patient. They are unwilling to refund our fee. Given that t... Ver más

Valorada con 5 estrellas sobre 5

Listen, it obviously isn't ideal that services like these feel necessary in order to get a test near and close to you. Some could argue companies like these buying up dates and reselling them aggravat... Ver más

Valorada con 5 estrellas sobre 5

I was offered 2 test date options within 24 hours of signing up. The first date was only one week away. It didn't work with my schedule so I refused the date and was offered another one (a month away)... Ver más

Información sobre la empresa

  1. Centro de exámenes de conducción

Escrito por la empresa

DRIVING TEST CANCELLATIONS You need your license now, not in 3 months. What if you could get a driving test tomorrow rather than your current test? With our driving test cancellation service, you can. We help you nail down these elusive driving test cancellations so you can take your test as soon as you want to. We’ll do all the hard work and search for driving test cancellations. Once we find one that suits your schedule, we’ll give you a call and see if its a suitable time. It’s that simple. You could have your license as early as tomorrow.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

425 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(425)

65 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I was trying to find a test for 2…

I was trying to find a test for 2 months and when I signed up they gave me a test in a day! A test which was perfect for me. Not only that they called me as I entered something slightly wrong and sorted it all out and made sure the test was perfect for me. Brilliant website, I’ve signed up to them all and this was the only one which found me a test!

27 de julio de 2023
Valorada con 1 estrellas sobre 5

Don’t recommend using their service or…

Don’t recommend using their service or buying any subscription. I think it’s a scam like other reviewers also said. I will also raise an official complaint. by the way, I came across different availability options on dvsa or received message about availability from friends yet this company did not even notify me about a single option. They also make you book any test to start using their service and which a centre meant hours away to me. Anyway, I cancelled that test as well not wanting to have problem down the line. I personally think they stall lower price subscribers and make you wait and wait until you give up and probably pay for higher price subscriptions. Lastly, there is no telephone line or email (just a website form) if you want to discuss any issue. I didn’t realise this before. So avoid at all cost!

3 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Chose top package. And received a closer date almost immediately when nowhere else showed any availability. Got good communication via email and it was all very convenient and speedy

25 de junio de 2023
Valorada con 1 estrellas sobre 5

IT'S A SCAM

IT'S A SCAM. PLEASE DO NOT USE THEIR SERVICES.

Such companies need to be punished and ruined. They will steal your money and refuse to refund you when you're clearly eligible for it. They will use this tactic that they have found you a date and put it onto their system so it supports them but they won't contact you via email or text therefore you're left in the dark and miss the 3 week deadline. The 'money back guarantee' is utter crap, don't buy it. They are very calculated, they will scam some individuals and be genuine with others so it keeps them in business and thus have evidence of having clients having received a legit and satisfactory service.

14 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super dope !

Super dope !! I kept on failing my test and since they have a free retest plan I saved a lot of time and money.
don't be silly and pay the billy you won't be disappointed

2 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM DO NOT BUY

SCAM DO NOT BUY

I paid over £100 for this service expecting a professional and reliable service. However, I was met with an astonishing lack of service and accountability. I waited over 4 months for a test and they didn't offer any tests. Then when I wanted a refund for my money as they did not provide any driving tests whatsoever they refused to give me the money even though they did not give me anything at all and I didn't accept any tests. They have a hidden policy to make sure they keep your money no matter what. They'll offer all the customers the same tests available which almost everyone in the country can get, therefore makes it impossible and then they say they have offered you a test so they cannot give you a refund. Incredibly long wait times and scam artists trust me save your money because you will get scammed and be extremely disappointed . What's even more frustrating is that my numerous attempts to reach out to their customer service department have been met with silence. This lack of responsiveness, combined with their failure to deliver the service I paid for, paints a picture of a business that appears to have little regard for its customers. It is deeply troubling that a company would operate in such a way, taking money for a service they have failed to provide. It's a regrettable situation that leaves me questioning their business ethics and practices.

1 de febrero de 2023
Opinión espontánea
Logotipo de Test Ultimate

Respuesta de Test Ultimate

Hi,

I can see you used our service multiple times, we booked you a test for 15/11/2022, you unfortunately failed that test and as you had only paid £51.98 you were only on the Pro pacakge which did not include a free retest, so you purchased another package. We offered you tests once again, but you did not take any of the tests we offered, you then requested a refund which obviously was not possible if we had offered you tests, but we agreed to continue searching and offering you more until you are satisfied. You then took legal action against us as you felt our ethics and practices were immoral and believed you were eligible for a refund. However as we had mentioned to you, our policy is we will offer a test within 3 weeks of your desired date otherwise you are eligible for a refund, as we had offered you tests and followed our policy we won the case. While I understand you may feel you have not received the service, please understand we have taken time searching and offering tests to you, if you chose not to take them, we continue searching but unfortunately can no longer refund.

Regards,
The team at Test Ultimate

Valorada con 3 estrellas sobre 5

The service was Ok and I did receive an…

The service was Ok and I did receive an early test date. However I used this company last year when they operated via whatsapp and the service was so much more efficient and communicative, However they did deliver but fell down on the customer service side of things. No email address, everything done via their website so difficult to backtrack on communications.

10 de mayo de 2023
Valorada con 1 estrellas sobre 5

Scumbags!

Scumbags!
Companies like Test Ultimate block book all available tests at DVSA so that there are no tests available to the public for months on end, they then charge almost FIVE TIMES what DVSA would normally charge if you were to book a test via their website with the assurances that they can secure you a test very quickly. Of course they can! because they have the monopoly at their disposal and therefore are in a position to rip off vulnerable people who are desperate to get a drivers license and spare no thought to the £100`s people end up paying to secure a test that DVSA charge a mere £62! They need to be reported to DVSA and stopped or it will be many years before booking driving tests ever returns to how they were pre-pandemic!

3 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing, would definitely recommend

I was offered 2 test date options within 24 hours of signing up. The first date was only one week away. It didn't work with my schedule so I refused the date and was offered another one (a month away) within a couple hours. I did choose the most expensive package, which I would recommend if you want a booking as soon as possible. Overall, I would definitely recommend this service!

18 de abril de 2023
Valorada con 1 estrellas sobre 5

took ages to get a test

took ages to get a test. highest package and not many offers. when you do get an offer, you have to be super quick and thats impossible. if you miss an offer, they put your search on pause for no reason and even if the offer was active for 2 minutes. but not sure what else is out there. maybe the best of the worse

29 de marzo de 2023
Valorada con 1 estrellas sobre 5

Will not give me a refund despite the…

Will not give me a refund despite the policy of giving you a refund if you don’t get a test within 3 weeks. Apparently I violated one of the tiny bullet points, however they won’t tell me which t&c i violated. Don’t use

11 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

The worst company

The worst company, they grab your money and you get nothing.
They tell you go premium, they will look harder, you will get a text when they find you test. Rubbish. I got an email after paying premium on a Sunday eve for a Thursday test, I missed it when I emailed them why I didn't get a text as I paid premium to get texts, they said they cant text for short notice test. Don't use them.

I can't reply to test ultimates reply, so I'm editing mine so I can add on. I was offered 3 tests on a Saturday one after the other, after telling them we can't do on a Saturday. I paid for premium but didn't get a text so when I went into the email which I recieved on Sunday for a test on Thursday to reply that I wanted the test I was offered it was gone. If I would have recieved a text which I paid extra for I would not have missed that test.
The reason why we cancelled the Dvsa was because you were not finding us a test, so someone else managed within a couple of days.

Can I write a reply to test ultimate reply.
They are the biggest liars, they offered me 3 tests in total, 1 I missed because I wasn't quick enough. The other 2 were on Saturday so we couldn't take them.
I did upgrade as you had advised but still got rubbish service.
I am not the only one either who has had this experience.
I paid someone else to get my daughter a test, they only take your money once they have a test for you. I got one within a week.
Test ultimate still owe us our money for the service they didn't give.

1 de febrero de 2023
Opinión espontánea
Logotipo de Test Ultimate

Respuesta de Test Ultimate

Hi Ruth,

I can see in your account we found a total of 7 tests for you. We did have to pause your search multiple times due to you cancelling your booking with DVSA and wait for you to provide a new booking reference number to resume.

If you have a limited timeframe and would like to receive more test offers, I would recommend keeping 1 booking with DVSA. Another big factor could be to upgrade your account to our Ultimate package so you get a large selection of tests including many non short notice tests.

I can see you have used our service quite a number of times before when you kept your booking with DVSA active and were offered and took tests multiple times. Please be aware Trustpilot has a strict policy about honesty in reviews and writing such a review about a company you have had good use of multiple times is a lack of honesty and may violate Trust pilots terms.

If you still require a test from us we would be more than happy to assist, just contact us with your new booking reference number and take into account my recommendations above and we can resume your search.

Warmest regards,
The team at Test Ultimate

In regards to your reply, unfortunately its not up to the customer service team to send test offers, while the tests themselves are booked by humans, the offer emails are sent by the system automatically, so it wasn't decided to specifically give you Saturday tests, that may have just been what became available. Generally we get quite a number of Saturday tests in the specific test centre you asked for which is why we suggested upgrading to our Ultimate package if you have a limited timeframe and will not take most tests, but rather than doing that you cancelled your test. Others that cost more than us may sometimes be able to get tests for you too, however if you had upgraded you would have received a far larger selection of tests than any of our competitors.

Valorada con 1 estrellas sobre 5

Don't bother with these scammers who make it almost impossible!

When you spend your £120 with these scammers and they provide you with a date, a few hours later when you come back to them to confirm it (having to make arrangments with your instructor for a test), they take the slot away from you then 'pause' you account. A begging email later they reactivate it. The next time you get offered, you feel obliged to take the date, find the instructor is not available, try and cancel the slot and then are informed you are PERMANENTLY paused until you give them another £120. DON'T DEAL WITH THESE PEOPLE! Disgraceful!

5 de abril de 2023
Opinión espontánea
Logotipo de Test Ultimate

Respuesta de Test Ultimate

Dear Richard,

With every test offer we write in the email how long we have the test reserved for you. If a test is for very soon we can only give you a very limited amount of time to respond to the offer. While if the test is for 2 weeks time for example, we could give you 12+ hours to respond. If you don't respond to test offers by either accepting or declining we do pause the search due to inactivity and offer to reactive at no extra cost.

As mentioned in our email of the test offer and mentioned in your account where the offer is displayed, once you accept a test, we can only search for another test for an additional fee.

I do apologise if this was unclear to you in the emails you received and would appreciate feedback on how we could make this clearer going forwards.

Regards,
The team at Test Ultimate

Valorada con 1 estrellas sobre 5

They are bunch of thugs

They are bunch of thugs. I booked for their service and they didn't even look at it for 7 weeks and my test expired after which they informed that the booking reference is invalid and they refused to give me the refund even though they claim to provide refund if they are unable to find the desired booking date.

3 de abril de 2023
Opinión espontánea

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