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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent level 1 training hosted by Bob Penny, very knowledgeable and full of brilliant stories. It really did fill me with confidence for working with your products. Pete @Tsw electrical

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a very productive day learning a new skill. I was impressed by how Luke simplified advanced technical knowledge, making it much easier to understand. I would thoroughly recommend this course. Th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Luke Cunningham was an excellent trainer. A really good experience. I appreciated his support and I don't find things easy sometimes but this course was well delivered. Thank you.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Do not waste your money. There is no help from Texecom when things go wrong, they have no interest in customer service. They refer you to your installer who are so wrapped up in other installations th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de sistemas de seguridad

Escrito por la empresa

Protecting people & property worldwide. We aim to respond to all enquiries within 24 hours, Mon-Fri.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

119 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 84% de las opiniones negativas

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Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I had a very productive day learning a…

I had a very productive day learning a new skill. I was impressed by how Luke simplified advanced technical knowledge, making it much easier to understand. I would thoroughly recommend this course. Thanks.

23 de abril de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Hi, thank you for your review! We're really glad to hear you had such a productive day and enjoyed learning something new. It’s great to know Luke made the technical side easier to understand.

Valorada con 5 estrellas sobre 5

It has been an amazing experience

It has been an amazing experience. I have learned a lot from this training. Luke has been great, he is a great teacher and I would highly recommend anyone to take part in this Experience.

23 de abril de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Hi, thank you for the great feedback. We’re really glad to hear you had such a positive experience!

It’s great to know the training was valuable and that Luke made such an impact. We’ll be sure to pass your kind words on.

Valorada con 5 estrellas sobre 5

Luke was excellent

Luke was excellent, very patient and with an exceptional knowledge of the product.
Can highly recommend this training.

23 de abril de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Thanks for sharing your feedback. It’s great to hear Luke’s knowledge and patience stood out during the training, we’ll pass this on to him.

Valorada con 5 estrellas sobre 5

Luke Cunningham was an excellent trainer!

Luke Cunningham was an excellent trainer. A really good experience. I appreciated his support and I don't find things easy sometimes but this course was well delivered. Thank you.

16 de abril de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Hi Dawn, thanks for your review! We're really pleased to hear you had such a positive experience and found the course well delivered.

Valorada con 5 estrellas sobre 5

Excellent level 1 training hosted by…

Excellent level 1 training hosted by Bob Penny, very knowledgeable and full of brilliant stories. It really did fill me with confidence for working with your products. Pete @Tsw electrical

17 de abril de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Hi Pete, thank you for your review. We're really pleased to hear you enjoyed the Level 1 training and that Bob’s knowledge and experience made the session engaging. It’s great to know the course has helped build your confidence when working with our products.

Valorada con 5 estrellas sobre 5

Really excellent training and support

Really excellent training for installers. Luke is a very knowledgeable and interesting presenter. Great course very well explained thank you, first class!

30 de marzo de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Hello, thank you for your 5* review! We're glad you found the course well presented and that Luke’s training style worked well for you.

Valorada con 5 estrellas sobre 5

Great training session hosted by Luke…

Great training session hosted by Luke Cunningham.

24 de marzo de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Hi Carl, thank you for your review. We're glad to hear you found the training session valuable and will be sure to pass your comments on to Luke.

Valorada con 5 estrellas sobre 5

Bob Penny is a great instructor and…

Bob Penny is a great instructor and delivers a thorough lesson. I am going back for Level 2 and 3 training as it was so good initially.

24 de marzo de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Hi Connor, thanks for the feedback, glad you found the training useful.
We’ll pass your comments on to Bob, and we look forward to seeing you again for Levels 2 and 3.

Valorada con 5 estrellas sobre 5

Luke and bob really help with training…

Luke and bob really help with training for this product but its pretty straightforward in any case. Top company uk based

13 de marzo de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Hi Prakash, thanks for the 5* review!

We’re really pleased Luke and Bob were able to help with the training.

It’s great to hear you value working with a UK-based company too.

Valorada con 5 estrellas sobre 5

Excellent Training

Excellent Training and I had a great experience with the Texecom training program. The session was very interactive and covered real-world scenarios, which made it easy to understand system configuration and troubleshooting. The trainer was knowledgeable and supportive throughout.

16 de marzo de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Hi, thank you for your feedback! We're glad you found the training interactive and practical, and that the real-world scenarios helped with understanding. We appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

VR8 panel

We as a company have Installed the texecom VR8 panel, motion sensors and bell box's for the past 30years.Its always been our go to for us to recommend to our clients due to its reliability. On the installation side of things its a quality product and easy to install. On the odd occasion when we have had an issue, a call to the tech team has always sorted it out.

15 de marzo de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Hi Mark, thank you for your review and for your continued support over the years. We're really pleased to hear that you find our products reliable and easy to install. It's also great to know our technical team has been helpful when needed.

Valorada con 5 estrellas sobre 5

Luke was a good teacher

Luke was a good teacher, I have gone from knowing virtually nothing about Texecom to having a good bit of knowledge & understanding.

11 de marzo de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Thank you for your feedback. We're pleased to hear that the training helped you go from knowing nothing about Texecom to gaining a level of knowledge and understanding.

It's great to know that Luke was able to support your learning so effectively. We appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Every time I had a problem been…

Every time I had a problem been resolved with no issues. Kris Smith you are a star ⭐️.

9 de marzo de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Thank you so much for your review. We're really glad to hear that every issue you've had has been resolved smoothly. I'll be sure to pass your feedback on to Kris Smith.
We appreciate you taking the time to share your experience!

Valorada con 1 estrellas sobre 5

Do not waste your money

Do not waste your money. There is no help from Texecom when things go wrong, they have no interest in customer service. They refer you to your installer who are so wrapped up in other installations they don't bother to answer calls when components of the installations have failed. Alot of money spent that worked fine for a couple of years then started having issues that never got resolved, despite paying the installer an annual maintenance fee. They could do with learning about people and customer service, do not buy there product and do not use Bucks Security to install an alarm.

31 de marzo de 2025
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Texecom manufactures and supplies the alarm equipment, however installation, servicing and ongoing maintenance are carried out by independent installers. As a result, the installation or maintenance of individual systems, would be for installers to assist with, which is why support for issues like this is typically provided by the installer who fitted the system.

If you would like us to look into this further or provide some guidance, please feel free to email our team at techsupport@texe.com with a few more details and we’ll do our best to help.

Valorada con 5 estrellas sobre 5

Texecom: Exceptional Products, Exceptional People

Texecom has been a cornerstone of our security installations for more than 21 years, and the support we continue to receive from their team is nothing short of outstanding. Their commitment to both product excellence and customer care truly sets them apart in the industry.

A special mention must go to John Gildert, whose after-sales support and service have been consistently exceptional. Whenever assistance is needed, John approaches every situation with professionalism, efficiency and genuine dedication. His willingness to go the extra mile ensures that any query or technical challenge is handled swiftly and thoroughly, giving us complete confidence when specifying and installing Texecom systems.

Equally impressive is the quality of Texecom’s training, delivered by Bob Penny. Bob’s knowledge, enthusiasm and engaging style make every session both informative and enjoyable. His ability to break down complex technical concepts and present them in a practical, real-world context makes a huge difference for installers. Quite simply, Bob is a legend in the training room, and his sessions are invaluable for keeping engineers confident and up to date.

Over the past two decades, Texecom has consistently gone above and beyond in every aspect—product quality, technical support, and professional training. It is rare to find a manufacturer that supports its partners so thoroughly and consistently.

We cannot recommend Texecom, their products, and their people highly enough. Working with a team that genuinely cares about its customers and their success makes all the difference, and Texecom continues to prove why they remain one of the very best in the business.

27 de febrero de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Thank you for taking the time to leave such a positive review and for supporting Texecom over the past 21 years.

It’s great to hear that our products, technical support and training continue to support your installations. We really appreciate the kind mentions of John Gildert and Bob Penny as well — we’ll be sure to pass your feedback on to them.

Thank you again for your recommendation and for your continued support of Texecom.

Valorada con 5 estrellas sobre 5

Amazing workshop

Amazing workshop, course was taught very well and questions were answered by the book.

Interactive session which helped me learn the fundamentals of the system. In terms of wireless programming

5 de marzo de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Hi Cody, thank you for the great feedback. We're glad you found the workshop useful and that the interactive session helped you learn the fundamentals of the system, including wireless programming. We appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Field engineer visit

I recently attended one on my sites with field engineer Steve Gartside due to wireless issues with the system. Steve diagnosed the issue straight away and updated the firmware on the control panel which has now resolved the issues. He was very professional and prompt.

19 de febrero de 2026
Opinión espontánea
Logotipo de Texecom Ltd

Respuesta de Texecom Ltd

Thank you for your feedback. It's great to hear Steve quickly identified the issue and resolved it with a firmware update. We’ll pass your comments on to him.
Thanks again for sharing your experience.

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