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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very disappointed with the quality of these shirts. They shrink significantly after washing, even when following the recommended washing instructions, and after just one wash they became noticeabl... Ver más

Valorada con 5 estrellas sobre 5

Really impressed with the quality of the products! I ordered a laptop sleeve and a few tops, and everything exceeded my expectations. The quality is excellent, the products are well made, and you ca... Ver más

Valorada con 4 estrellas sobre 5

Great T-shirts that are worth every penny. While they are on the pricier side, the quality and durability mean they actually last. I really love the fit and color options, but there are two main... Ver más

Valorada con 5 estrellas sobre 5

I can confidently say that there's no better t-shirt on the market. I recently purchased three of Textale's white regular fit t-shirts, and I was thoroughly impressed. Textale's quality sets them apar... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

We see ourselves as problem solvers, who disagree with brands that boast about their common products. Here is how we do it. We started our own brand. Applied innovative tech fabrics with sophisticated craftsmanship to improve and enhance traditional clothing. Without any marketing gimmicks or unrealistic markups. They may look normal, but they bring you an exclusive wearing experience every single day.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

96 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 81% de las opiniones negativas

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3,5

Todas las opiniones

(96)

31 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Very disappointed with the quality of…

Very disappointed with the quality of these shirts. They shrink significantly after washing, even when following the recommended washing instructions, and after just one wash they became noticeably smaller and no longer fit properly.

What makes the experience even worse is the customer service. I tried contacting the company from the beginning to explain the issue and find a solution, but I received no response. I have made several attempts to reach them and they have simply not responded.

Very poor product quality and extremely disappointing customer service. I would not recommend this company.

6 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality & Customer Service

Really impressed with the quality of the products! I ordered a laptop sleeve and a few tops, and everything exceeded my expectations. The quality is excellent, the products are well made, and you can really tell there’s attention to detail.

On top of that, the customer service team is absolutely amazing—so helpful, responsive, and friendly. I’m definitely a returning customer and would highly recommend them!

2 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Extremely disappointed with this…

Extremely disappointed with this company , placed and order for $179 10 days ago and the order is online as order received. I emailed last week for an update with no response . Their website says delivery within 3-6 days , this is NOT the case so I would urge anyone not to order from this company especially if you are in a hurry for your paid items .

18 de agosto de 2026
Opinión espontánea
Logotipo de TexTale

Respuesta de TexTale

Hi,

Thank you for sharing your feedback. We’re sorry to hear about your experience and apologize for the delay with your order, as well as the lack of communication after your follow-up.

We understand how disappointing it is to place an order and not receive timely updates, especially when the expected delivery timeframe has passed. We’re reviewing our processes to improve order updates and customer communication so we can provide a better experience.

We appreciate your patience and the opportunity to improve. Thank you for bringing this to our attention.

Best regards,
TexTale Team

Valorada con 4 estrellas sobre 5

Worth Every Penny, Though Room for Improvement on Fabric Weight & Returns

Great T-shirts that are worth every penny. While they are on the pricier side, the quality and durability mean they actually last. I really love the fit and color options, but there are two main areas where they could improve:

Fabric Thickness: The material is quite thick, which isn't ideal for Hong Kong’s hot and humid weather. I make it work because I like the fit, but a lighter-weight fabric option would be a huge plus.

Return Policy: For a premium brand, requiring customers to pay for return shipping is disappointing. I’d love to try their relaxed-fit T-shirts, but I’m hesitant to order because if the sizing isn't quite right, I have to cover the return fees myself.

Overall, these are excellent quality shirts that last, but a lighter fabric option and hassle-free returns would make the shopping experience so much better

13 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

No updates since purchase

I placed an order on 6 July. According to the website, orders are processed within 2–3 business days, but as of 18 July my order still only shows “Order Received.”

I emailed customer support on 14 July to ask for an update and have received no response. I understand that delays can happen, but the lack of communication is disappointing.

At this stage, I’m simply looking for an update on my order or an explanation for the delay. I hope Textale responds and resolves this issue promptly, and I’ll happily update this review if they do.

6 de julio de 2026
Opinión espontánea
Logotipo de TexTale

Respuesta de TexTale

Hi,

Thank you for sharing your feedback. We sincerely apologize for the delay and for the lack of communication you experienced with your order. We understand that waiting for an update after placing an order can be frustrating, especially when you have already reached out for assistance.

We’re continuously working to improve our order updates and customer support process to provide a better experience for every customer.

We appreciate your patience and the opportunity to address this issue. We hope to have the chance to provide you with a better experience moving forward.

Best regards,
TexTale Team

Valorada con 3 estrellas sobre 5

Product vs Customer Service or Black vs White

I have purchased several times from TexTale and can honestly say that the majority of the products are as expected, excellent quality, and delivered promptly.
However, if you have a problem with your order, the customer service is basically non-existent. You must constantly chase and follow up in a vain attempt to find a resolution. Sadly, it simply feels like no one cares about the customer once an order has been made. Not the way to run a business if you want to be successful

11 de mayo de 2026
Opinión espontánea
Logotipo de TexTale

Respuesta de TexTale

We truly appreciate your continued support and are sorry we let you down this time. We apologize for the slow response. A replacement has already been sent at no charge and we hope you're happy with the new one. We know that's not good enough on its own, so please don't hesitate to reach out at support@textale.tech and we'll make it right.

Valorada con 2 estrellas sobre 5

Save Your Money and Go to M&S

I decided to try this brand based on their advertising and ordered a few items. Unfortunately, my experience was disappointing.

The T-shirts are very basic and comparable to what you can buy at M&S for £15–20. The fabric is quite heavy, not breathable, and not suitable for warmer weather. There is nothing particularly special about the quality, and in my experience, the durability is also questionable.

Customer service was another issue. Communication was poor, responses were slow or non-existent, and it took a significant amount of time to obtain a refund for items that were sent in the wrong size.

Overall, I don’t see any real value here. In my view, this is a heavily advertised product that does not justify its price. You can find similar or better quality items at a fraction of the cost from established retailers like M&S.

6 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very good product

Very good product. Love the light ness of the product. Previous order still doing well which signafies a quality product. Great job 👍

19 de abril de 2026
Opinión espontánea

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