Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I bought a 3doodler for my son for Christmas. It broke after two uses. No replacement sent and no refund given. Automated reply each time. Do not buy it breaks easily and the service is terrible.

Valorada con 4 estrellas sobre 5

I bought my 3d pen second hand and it works AMAZINGLY! (It was unused) I only have a few problems. One problem was the small handle on the un-jammer tool - I burned myself because my hand slipped on t... Ver más

Valorada con 5 estrellas sobre 5

As a customer since 2014, I've been dealing with various issues; lost plastic orders, pen issues, usual plastic purchases and so on. Normally, all went just fine; and whenever a problem turned up, 3... Ver más

Valorada con 2 estrellas sobre 5

At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The qualit... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Juguetería
  2. Tienda de suministros artísticos
  3. Tienda infantil

Información proporcionada por diversas fuentes externas

Draw in the air! Doodle anything in 3D with the 3Doodler 3D pen. Lift your imagination off the page! #WhatWillYouCreate?


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

140 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Happy Child = Happy Parent

My daughter happily spends hours playing with her 3Doodler, and especially right now - it is fantastic! With the added bonus of helping us home school, I couldn't be happier.

30 de marzo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointment

Purchased the 3Doodler Start as a Birthday gift for my 11 yrs old and she got to use it twice. Clogged after 1st use and I was able to clean it out. Clogged after second use and we tried to clean it out before we put it on the charger. Unfortunately not able to unclog it. What a disappointment.

25 de marzo de 2020
Opinión espontánea
Logotipo de 3Doodler

Respuesta de 3Doodler

Hi Mike,

We are sorry to hear that your first try with our product is not the best, this is certainly not the experience we want to offer to our customers.

Know that we take continuous improvement and feedback to heart. We are always looking for ways to better our products. Jamming is not uncommon, especially as kids tend to sometimes cover the point of extrusion when doodling. If the plastic cannot get out of the pen, and instead builds up in the pen, then it jams it. The CS team has support calls that they can schedule to help you through unjamming the pens, and best practices too!

If you have time and you are willing to give us another chance, we are more than welcome to set up a call for you, please reach out to us via our website and we will surely help get your pens up and running.

Thank you.

Regards,
The 3Doodler Team

Valorada con 1 estrellas sobre 5

terrible customer service and product.

Absolutely the worst product on the market. Don’t even get me started with the customer service. Opened it up and tried using it to have it not work after 30 minutes. Customer service wanted me to pay for it to be shipped back and stated until they see if it’s my fault they wouldn’t reimburse me. They wouldn’t just ship a new one out and then figure out what was wrong with this one. They were very rude through email and after 77 emails I gave up. Piece of garbage along with some of the worst customer service out there. Everything could have been solved if they just sent me a brand new unit so I could enjoy it, but instead they said no they wanted to see this one first to make sure it wasn’t something I did.

8 de enero de 2020
Opinión espontánea
Logotipo de 3Doodler

Respuesta de 3Doodler

Hi Nick,

Thank you for leaving your feedback, we will use it to continuously improve our interactions and processes. Our customer service team works to resolve issues remotely, and if that can't be done then they will request for the pen to come in.

If you are willing to give us another chance to help with getting your product up and running, then we would love to help.

We can be reached anytime via our website's live chat 24/7.

Thank you and have a nice day!

Regards,
The 3Doodler Team

Valorada con 2 estrellas sobre 5

Haven’t received my package although

Haven’t received my package.

And when purchasing the item from 3Doodler AUS I was not informed I was paying in us currency until I finished paying, all though the actual pen I bought last year is outstanding so not all bad

12 de noviembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is my first 3D pen.

This is the fisrt 3D pen I've purchased, I watched a fair few Youtube videos to pick something that would suit me. My 3Doodler came in good time and as it was as described on the 3Doodler website. I'm pleased with my purchase. Haven't tried using it yet but I hope it exceeds my expectations.

24 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service

I ordered 3D doodler because my little niece loves drawing. She was so happy when she got this present. Fast delivery, easy to order. Thanks!

11 de abril de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

very bad shipping

exorbitant shipping price (more than half the price of the items) for very slow shipping and the custom declaration was incomplete (no value statement on the package) so the custom is sill holding the package waiting for proof of value.

I strongly advice against buying from them unless you live in the US.

Treatment of European customer is awful and their product is hard to find in Europe so they use that to make us buy directly from the US website.

I liked their product but the company policy and customer treatment is very lacking at best.

27 de febrero de 2019
Opinión espontánea
Logotipo de 3Doodler

Respuesta de 3Doodler

Hi there,

Thank you for leaving the feedback, we will use it to improve our interactions and processes.

Only US orders should be placed on our site, there is a separate store for international customers. Our international shipments do not come from the US, they ship from our international warehouse abroad. The prices of shipping are based on the rates that are provided to us by our shipping partner. We are always working tirelessly to negotiate better pricing for our customers around the world. We work with many distributors to try and make our products more attainable for our customers.

We have also put together a list of these distributors and have made it available on our website. If you are interested in giving us another chance, you can reach anytime via our website.

Thank you and have a nice day.

Regards,
The 3Doodler Team

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más