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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I bought a 3doodler for my son for Christmas. It broke after two uses. No replacement sent and no refund given. Automated reply each time. Do not buy it breaks easily and the service is terrible.

Valorada con 4 estrellas sobre 5

I bought my 3d pen second hand and it works AMAZINGLY! (It was unused) I only have a few problems. One problem was the small handle on the un-jammer tool - I burned myself because my hand slipped on t... Ver más

Valorada con 5 estrellas sobre 5

As a customer since 2014, I've been dealing with various issues; lost plastic orders, pen issues, usual plastic purchases and so on. Normally, all went just fine; and whenever a problem turned up, 3... Ver más

Valorada con 2 estrellas sobre 5

At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The qualit... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Juguetería
  2. Tienda de suministros artísticos
  3. Tienda infantil

Información proporcionada por diversas fuentes externas

Draw in the air! Doodle anything in 3D with the 3Doodler 3D pen. Lift your imagination off the page! #WhatWillYouCreate?


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

140 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 2 estrellas sobre 5

Slightly Disappointing

I was quite disappointed by the 3Doodler 2.0 and Create. I saved up for it for a very long time and put a lot of thought and time into it, but when it arrived it wouldn't stop malfunctioning. The replacement units they sent me were the same. I absolutely love creating with the 3Doodler, so it is quite heartbreaking when I have to stop in my tracks every half an hour to troubleshoot my pen. I really love the customer service, though.

13 de noviembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Evie and Dani the CS Dream Team

Amazing customer service. Evie and Dani (the CS dream team) helped me resolve my 3doodler start issues today. Very very helpful and the responses were instantaneous. This whole experience has made me even more confident that I will get all the help I need when I buy my 4th 3Doodler. Thanks!

6 de noviembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top notch

Truly the best costumer service experience I’ve ever had. The 3doodler cs team truly knows that creativity doesn’t last long and when problems arise the blocks the flow of creativity that solving it quickly is the key to success.

27 de octubre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

My Experience With The 3Doodler Pen and Costumer Service.

I got the v2 doodler create pen as a birthday gift a few years ago. at first it was a little tricky but i picked up on it quickly and absolutely loved it. If i could, id use it every day! There are endless possibilities of things that you can make, and so many online tutorials and print outs you can use. I almost had no problems with it besides the occasional blockage from time to time which is an easy fix that is very well explained with the manual and online, and the customer support helps explain it very well too! Unfortunately with my luck i got such an odd blockage that there was a small piece of plastic stuck in the middle of the pen and i tried everything i could to get it out, but before giving up i contacted customer support, and they got back to me the same day! We talked over a few days on ways to try and fix it and when that didn't work we set up a phone video chat to see if that might help in anyway. I spoke with Evie Johnson throughout the emails and video chat and she was absolutely amazing and as helpful as anyone could be. She was very professional and clear, and made everything easy to understand while trying to help me fix this blockage that i had. She tried everything possible to help me free the blockage, unfortunately it couldn't be done, and she did sound genuinely sorry about it and mentioned to me about a current sale going on for a new one, since the one i have is no longer made. I am happy to know that there is a sale because i just might be able to get a new pen. If i could i would buy a pen for all of my creative friends and have suggested this pen and site to them many times, and will continue to do so. This is one of the best companies I have ever encountered and will love buying more from them soon!

17 de octubre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

This 3doodler create is amazing

This 3doodler create is amazing. I could spend countless hours working on crafts with this and still want more. I love how you can draw up in the air. Amazing! The creativity and possibilities with the 3doodler are endless. I would recommend it for anyone, even if you don’t consider yourself a “creative” person. Big thumbs up and I encourage people to be creative and passionate with the 3doodler.

6 de octubre de 2018
Opinión espontánea
Logotipo de 3Doodler

Respuesta de 3Doodler

Dear Blake,

Thank you for the Five-Star-Rating.

We are happy to know that you love the 3Doodler! Please make sure to check out our Stencils online for more creative things you can do.

Thank you and have an awesome day!

Regards,
The 3Doodler Team

Valorada con 5 estrellas sobre 5

3Doodler 2.0/Create/Plus= Awesome…

3Doodler 2.0/Create/Plus= Awesome Customer Service!
I discovered this device on Kickstarter, was immediately hooked, and have probably had every technical problem I could have had, and...
Every... Problem... Resolved! (and that should be in BOLD font too!)
Every time!
That being said, the Create+ I am currently using is thus far completely trouble free. (Even so, Evie checks in on me now and then to make sure I'm happy)
It's a whole new world out there in 3D!

4 de octubre de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

I never Received my DOODLER!!!!

I never Received my DOODLER!!!!

I think (hope) it is still at the costume
- Package available for clearance

It is not easy to order a DOODLER to Europa!

2 de octubre de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

The unit is not for a first time user

The unit is not for a first time user. It presupposes one has used a poorer quality unit as a hobby. My use has been to repair PLA 3D prints in particular for which it is ideally suited.

4 de septiembre de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

You should have more shipping…

You should have more shipping destinations on your shop.

29 de agosto de 2018
Opinión espontánea
Logotipo de 3Doodler

Respuesta de 3Doodler

Hello,

Thank you so much for sharing your feedback.

We are always working on the continuous improvement of our products and our services.

Trust, we will do all that we can to get 3Doodler everywhere possible. Currently, we ship to over 50 different countries, and we are always looking to add more. More importantly, we add countries after we can find the best shipping options to offer our customers. We would hate to offer a product to you and then have to charge shipping prices that are extreme. In order to service some countries where we cant ship, we have set up partnerships with quite a few distributors. You can find these distributors on our site.

Thank you for your time.

Best regards,
The 3Doodler Team

Valorada con 5 estrellas sobre 5

Always love 3Doodler

Always love 3Doodler, especially the start but I do wish there was a decent UK seller for refills.

28 de agosto de 2018
Opinión espontánea
Logotipo de 3Doodler

Respuesta de 3Doodler

Dear Lorna,

Thank you for your Five-Star-Rating! We are happy to know that you love our 3Doodler products.

You can see more sellers in the UK here: http://the3doodler.com/where/#u plus, we are happy to say that we are working on expanding soon. We hope you stay tuned!

Thank you and have an awesome day!

Best regards,
The 3Doodler Team

Valorada con 5 estrellas sobre 5

amazing pen

amazing pen!

6 de agosto de 2018
Opinión espontánea
Logotipo de 3Doodler

Respuesta de 3Doodler

Hello Lu Sun,

Thank you for your Five-Star-Rating!

If you need some additional tips and tricks, please reach out to us anytime. Have an awesome day!

Best regards,
The 3Doodler Team

Valorada con 5 estrellas sobre 5

It is a really good pen

It is a really good pen. Ive been using it for many projects and it is definitely worth the price.

2 de agosto de 2018
Opinión espontánea
Logotipo de 3Doodler

Respuesta de 3Doodler

Hello Mohammad Osman,

Thank you for your Five-Star-Rating!

We are happy that you find our products worth it. One of our company's aim is to provide a high-standard quality product and we continue to find ways to improve every day to satisfy the 3Doodler community.

If you need some additional tips and tricks, please reach out to us anytime.

Have an awesome day!

Best regards,
The 3Doodler Team

Valorada con 5 estrellas sobre 5

Product arrived in good time

Product arrived in good time. Well packaged and exactly as described.

19 de julio de 2018
Opinión espontánea
Logotipo de 3Doodler

Respuesta de 3Doodler

Hello Isobel M,

Thank you for your Five-Star-Rating!

We are happy to know that you are satisfied with the 3Doodler product. If ever you need some additional tips and tricks, please feel free to reach out to us anytime.

Have an awesome day!

Best regards,
The 3Doodler Team

Valorada con 5 estrellas sobre 5

3Doodler Doo

Concerned a helpful staff

18 de julio de 2018
Opinión espontánea
Logotipo de 3Doodler

Respuesta de 3Doodler

Hello Philip Seeger,

Thank you for your Five-Star-Rating!

We pride ourselves (and are usually known) for providing excellent customer service. Thank you for your appreciation.

Have an awesome day!

Best regards,
The 3Doodler Team

Valorada con 5 estrellas sobre 5

the pen is very easy to use

the pen is very easy to use. love it.

13 de julio de 2018
Opinión espontánea
Logotipo de 3Doodler

Respuesta de 3Doodler

Hello Yu Tian,

Thank you for your Five-Star-Rating! We appreciate it.

If you need some tips and tricks with the 3Doodler pen, please reach out to us anytime. Have an awesome day!

Best regards,
The 3Doodler Team

Valorada con 3 estrellas sobre 5

This only lasts for two hours.

I’ve always wanted a 3Doodler since the first time i heard of it a couple of years back.

I then recently ordered my first 3Doodler, and i was extremely excited and almost couldn’t wait for it to arrive to Denmark where i live.
I also started to get requests from the 3Doodler company to review my 3Dpen, before I had even received it.
When I finally got it, i started out by reading all the instructions cause I wouldn’t want to break it. I played around with it for about two hours, and I loved it, I absolutely did. My art skills are terrible but I still had fun tracing phone covers and drawings. When I hit about two hours of use, the plastic got stuck, even though I clipped off all used ends after use and i didn’t leave plastic inside to melt. I then spent a long time trying to unplug it and it finally came out, but from then on, it always get stuck. I have done everything possible to find the problem, but no plastic inside is stuck or anything. It seems that it just cant push out the plastic anymore, that the thing pushing put the plastic strands is just terrible.

I have never been so disappointed of a product at that price.

I even bought extra packs of plastic when i purchased my pen, cause i was expecting more than two hours of doodling.

3 de julio de 2018
Opinión espontánea
Logotipo de 3Doodler

Respuesta de 3Doodler

Dear Camille,

Thank you for taking your time in sharing your experience, we are saddened to know that you have had this difficulty with our product. But don’t worry we can resolve this for you and turn your experience into a more pleasant one, and we will make sure your extra plastics won’t go to waste!

In order to do this, we would be needing further details from you, we have sent you an email to get this resolved as soon as possible

Also, as an additional information, besides the manual there are numerous options available for fixing your issue, there's a very helpful and informative 3Doodler step-by-step and troubleshooting videos available on our website plus we have a 24-Hour Customer Service Team that are all willing to give you a live tutorial and troubleshooting session too!

We will be waiting for your reply so we can get you doodling again, as soon as possible!

Thank you and have a great day.

Best Regards,
The 3Doodler Team

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