I bought a 3doodler for my son for Christmas. It broke after two uses. No replacement sent and no refund given. Automated reply each time. Do not buy it breaks easily and the service is terrible.
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Consulta las opiniones de los clientes
I bought my 3d pen second hand and it works AMAZINGLY! (It was unused) I only have a few problems. One problem was the small handle on the un-jammer tool - I burned myself because my hand slipped on t... Ver más
As a customer since 2014, I've been dealing with various issues; lost plastic orders, pen issues, usual plastic purchases and so on. Normally, all went just fine; and whenever a problem turned up, 3... Ver más
At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The qualit... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Draw in the air! Doodle anything in 3D with the 3Doodler 3D pen. Lift your imagination off the page! #WhatWillYouCreate?
Información de contacto
89 5th Avenue, Suite 802, 10003, New York, Estados Unidos
- cs@the3doodler.com
- the3doodler.com
You put in your order and it is here in…
You put in your order and it is here in no time at all, you can’t do better than that.
Slightly Disappointing
I was quite disappointed by the 3Doodler 2.0 and Create. I saved up for it for a very long time and put a lot of thought and time into it, but when it arrived it wouldn't stop malfunctioning. The replacement units they sent me were the same. I absolutely love creating with the 3Doodler, so it is quite heartbreaking when I have to stop in my tracks every half an hour to troubleshoot my pen. I really love the customer service, though.
Evie and Dani the CS Dream Team
Amazing customer service. Evie and Dani (the CS dream team) helped me resolve my 3doodler start issues today. Very very helpful and the responses were instantaneous. This whole experience has made me even more confident that I will get all the help I need when I buy my 4th 3Doodler. Thanks!
Very helpful with purchase.I found any…
Very helpful with purchase.I found any questions I had were promptly answered via the chat feature.
Top notch
Truly the best costumer service experience I’ve ever had. The 3doodler cs team truly knows that creativity doesn’t last long and when problems arise the blocks the flow of creativity that solving it quickly is the key to success.
Very quick with sending the package
Very quick with sending the package, and it was well packaged. Also looks nice and everything was in order. Very quick costumer service.
My Experience With The 3Doodler Pen and Costumer Service.
I got the v2 doodler create pen as a birthday gift a few years ago. at first it was a little tricky but i picked up on it quickly and absolutely loved it. If i could, id use it every day! There are endless possibilities of things that you can make, and so many online tutorials and print outs you can use. I almost had no problems with it besides the occasional blockage from time to time which is an easy fix that is very well explained with the manual and online, and the customer support helps explain it very well too! Unfortunately with my luck i got such an odd blockage that there was a small piece of plastic stuck in the middle of the pen and i tried everything i could to get it out, but before giving up i contacted customer support, and they got back to me the same day! We talked over a few days on ways to try and fix it and when that didn't work we set up a phone video chat to see if that might help in anyway. I spoke with Evie Johnson throughout the emails and video chat and she was absolutely amazing and as helpful as anyone could be. She was very professional and clear, and made everything easy to understand while trying to help me fix this blockage that i had. She tried everything possible to help me free the blockage, unfortunately it couldn't be done, and she did sound genuinely sorry about it and mentioned to me about a current sale going on for a new one, since the one i have is no longer made. I am happy to know that there is a sale because i just might be able to get a new pen. If i could i would buy a pen for all of my creative friends and have suggested this pen and site to them many times, and will continue to do so. This is one of the best companies I have ever encountered and will love buying more from them soon!
This 3doodler create is amazing
This 3doodler create is amazing. I could spend countless hours working on crafts with this and still want more. I love how you can draw up in the air. Amazing! The creativity and possibilities with the 3doodler are endless. I would recommend it for anyone, even if you don’t consider yourself a “creative” person. Big thumbs up and I encourage people to be creative and passionate with the 3doodler.

Respuesta de 3Doodler
3Doodler 2.0/Create/Plus= Awesome…
3Doodler 2.0/Create/Plus= Awesome Customer Service!
I discovered this device on Kickstarter, was immediately hooked, and have probably had every technical problem I could have had, and...
Every... Problem... Resolved! (and that should be in BOLD font too!)
Every time!
That being said, the Create+ I am currently using is thus far completely trouble free. (Even so, Evie checks in on me now and then to make sure I'm happy)
It's a whole new world out there in 3D!
3Doodler has the BEST customer service…
3Doodler has the BEST customer service in the nation! A big shout-out to Nisey for helping me last summer with an adult 3Doodler workshop! I really appreciate Nisey taking the time to work with me!
I never Received my DOODLER!!!!
I never Received my DOODLER!!!!
I think (hope) it is still at the costume
- Package available for clearance
It is not easy to order a DOODLER to Europa!
The unit is not for a first time user
The unit is not for a first time user. It presupposes one has used a poorer quality unit as a hobby. My use has been to repair PLA 3D prints in particular for which it is ideally suited.
You should have more shipping…
You should have more shipping destinations on your shop.

Respuesta de 3Doodler
Always love 3Doodler
Always love 3Doodler, especially the start but I do wish there was a decent UK seller for refills.

Respuesta de 3Doodler
It is a really good pen
It is a really good pen. Ive been using it for many projects and it is definitely worth the price.

Respuesta de 3Doodler
Product arrived in good time
Product arrived in good time. Well packaged and exactly as described.

Respuesta de 3Doodler
the pen is very easy to use
the pen is very easy to use. love it.

Respuesta de 3Doodler
This only lasts for two hours.
I’ve always wanted a 3Doodler since the first time i heard of it a couple of years back.
I then recently ordered my first 3Doodler, and i was extremely excited and almost couldn’t wait for it to arrive to Denmark where i live.
I also started to get requests from the 3Doodler company to review my 3Dpen, before I had even received it.
When I finally got it, i started out by reading all the instructions cause I wouldn’t want to break it. I played around with it for about two hours, and I loved it, I absolutely did. My art skills are terrible but I still had fun tracing phone covers and drawings. When I hit about two hours of use, the plastic got stuck, even though I clipped off all used ends after use and i didn’t leave plastic inside to melt. I then spent a long time trying to unplug it and it finally came out, but from then on, it always get stuck. I have done everything possible to find the problem, but no plastic inside is stuck or anything. It seems that it just cant push out the plastic anymore, that the thing pushing put the plastic strands is just terrible.
I have never been so disappointed of a product at that price.
I even bought extra packs of plastic when i purchased my pen, cause i was expecting more than two hours of doodling.

Respuesta de 3Doodler
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